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Home My WebLink AboutRES 200725-Q-1 - TCDP Complaint ProcedureRESOLUTION NO. 0?007015- Q / A RESOLUTION OF THE CITY COUNCIL • THE CITY OF GEORGETOWN, TEXAS, AUTHORIZING THE ESTABLISHMENT • LOCAL WRITTEN COMPLAINT PROCEDURES FOR ITS TEXAS COMMUNITY DEVELOPMENT PROGRAMS AND ESTABLISHING AN EFFECTIVE DATE. WHEREAS, the City has obtained a grant through the Texas Community Development Program for the improvement of the water line on Austin Avenue; and WHEREAS, the Department requires adoption of this resolution in accordance with Texas Department of Housing and Community Affairs procedures; WHEREAS, it is hereby declared that the City of Georgetown establish local written Citizen Complaint Procedures regarding its Texas Community Development Program (TCDP), and WHEREAS, it is hereby declared that establishment of such procedures requires the designation of a person to receive and respond to such complaints; and WHEREAS, it is the intent of the City of Georgetown to investigate complaints about proposed TCDP activities or implementation of past TCDP assisted activities; and WHEREAS, the Council finds that it is in the best interest of the City of Georgetown: 1. That the City adopt the attached citizen complaint handling procedures. 2. The City designate the City Manager as the Community Development Citizen Coordinator. 3. That the City direct the Community Development Citizen Coordinator to receive and respond to complaints. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY GEORGETOWN, TEXAS, THAT: SECTION 1. The facts and recitations contained in the preamble of this resolution are hereby found and declared to be true and correct, and are incorporated by reference herein and expressly made a part hereof, as if copied verbatim. The City Council hereby finds that this resolution implements the Facilities and Services component of the Century Plan — Policy Plan Element, which states: "it is important that adequate water pressure and volume be available to all customers throughout the water service area," and further finds that the adoption of this resolution is not inconsistent or in conflict with any other Century Plan Policies, as required by Section 2.03 of the Administrative Chapter of the Policy Plan. Citizen Complaint Procedures Resolution No. -c�700 7ol 6-- Q1 Page 1 of 2 SECTION 2. The Mayor is hereby authorized to sign this Resolution and the City Secretary to attest thereto on behalf of the City of Georgetown. SECTION 3. This resolution shall be effective immediately upon adoption. RESOLVED this Q5AA day of ;:r UL Y -, c-2 000 ATTEST: Citizen Complaint Procedures Resolution No. Page 2 of 2 THE CITY OF GEORGETOWN: MaryEllen Kersch Mayor ffizuaffl�* CITY Of GEORGETOWN CITIZEN COMPLAINT FORM ADDITIONAL DETAILS If you wish to explain in detail in an attachment what happened, you should consider the following: 1. If you feel that others were treated differently from you, please explain the facts and circumstances. 2. If there were witnesses or others who know what happened, give their names, addresses, and telephone numbers. 3. If you have made this complaint to other City staff or govemment agencies or to the STATE, explain when and where and what happened. You can obtain assistance in filing a complaint at the offices listed below.* 1. Complain to the Texas Department of Housing and Community Affairs under their Complaint System, 10 T.A.C. Sec. 178.1 and 178.2. Texas Department of Housing and Community Affairs P. O. Box 13941 Austin, Texas 78711 (512) 475-3800 (Information) 1 2. Complain to the Secretary of HUD by filing this form by mail or in person. I Region VI - Dallas HUD New Dallas Federal Building 1100 Commerce Street Dallas, Texas 75202 r* rT Res. -Q o0o"o 11 4f Ac h ol e wl' D25A-D6 pw I of S CITY G- eorgetown CITIZEN COMPLAINT FORM USTRUCTIONS: Read this form and the �,,, tructions attached carefully before comp, ig. All luestions should be answered. However, if you do not know the answer, or if a question is not applicable, leave the question unanswered and fill out as much of the form as you can. Your ;omplaint should be signed and dated and, if possible, notarized. Where more than one ndividual or organization is filing the same complaint, each additional individual or and 7 of a separate organization on should complete boxes 1i te complaint form and attach it to the original form, but L :he other boxes need not be completed if the information is the same as in the original. Somplaints may be (1) mailed to City of Georgetown 1person), or (2) filed or presented in person at 6U9 —Main Street, Georgetown, Texas (place). PL ASE TYPE OR PRINT 1. Name of aggrieved person or organization (Mr. Mrs. Miss) (Las" Name - First Name - Middle Initial) Street Address city 2, Who is this complaint against? Name (Last Name - First Name - Middle Initial) Street Address city Is the party named above a: (Check applicable box or boxes) F7 City Employee ❑ Council member 7 Contractor of the City Name and identify Others (I,' any) you believe violated the law in this case: 3. What did the person you are complaining against do? When did act or acts occur? (Be sure to include most recent date, if several dates are involved) FORM: 025A-D7 16.93 FOR CITY USE ONLY Number Date Filing Date DATE OF PRIOR ACTION, IF ANY PRELIMINARY DETERMINATION Telephone Number County State ZIP Code County State ZIP Code Telephone Number F� Other 4, Do you believe there was discrimination because of? (Check applicable box and write your race, color, religion, sex or national origin on the line below the box checked) F7 Race or color Religion sex F7 National Origin 5, Please review the following and check the applicable box or boxes if they apply to your case. The City has described its housing and community The activities proposed by the City are clearly development needs in a manner clearly inconsistent inappropriate to meet the City's needs and objectives; with available facts and data; The proposed activities are not eligible for TCDP` grant The City has not complied with TCDP program requirements; assistance. la -,Summ ize in your own words what happened. Use this space for a brief and concise statement of the I cts. Additional details of what happened may r � be provided on an attachment. NOTE: The City will furnish copy of complaint to the person or organization against whom complaint is made. I swear or affirm that I have read this complaint (including any attachments) and that it is true to the best of my (Date) S. Subscribed and swom to before me this _day of and belief. (Sign your name) NOTARIZAIT SEAL (Name) (Title) IF IT IS DIFFICULT FOR YOU TO GET A NOTARY PUBLIC TO SIGN THIS, SIGN YOUR OWN NAME AND MAIL IT WITHOUT NOTARIZATION. THE CITY WILL HELP YOU GET YOUR COMPLAINT SWORN TO. 11;lprif� )IIIIIIIIII IIIIIIIIIII, III 111 15111]11111 J�I CITIZEN COMPLAINT PROCEDURE TEXAS COMMUNITY DEVELOPMENT PROGRAM WRITTEN COMPLAINT FILED NO MORE THAN 3 DAYS COMMUNITY DEVELOPMENT CITIZEN COORDINATOR REVIEWS COMPLAINT MORE COMMUNITY DEVELOPMENT CITIZEN COORDINATOR INVESTIGATES COMPLAINT AND REFERS TO PERSON BEST ABLE TO RESPOND RE THAN 3 REPORT PREPARED BY RESPONSIVE PERSON AND RETURNED TO COMMUNITY DEVELOPMENT CITIZEN COORDINATOR NO COMMUNITY DEVELOPMENT CITIZEN COORDINATOR PREPARES WRITTEN RESPONSE TO COMPLAINT ANALYSIS AND EVALUATION N 6 DAYS COMPLAINANT CAN APPEAL UNSATISFACTORY RESPONSE DIRECTLY TO TEXAS DEPARTMENT OF HOUSING AND COMMUNITY AFFAIRS FURTHER ACTION IMPLEMENT STEPS TO APPROPRIATE NOT REQUIRED PREVENT FUTURE CORRECTIVE OCCURRENCES ACTION TAKEN D25A -D5 &4