HomeMy WebLinkAboutRES 011420-I - Dissatisfaction W/SuddenlinkRESOLUTION NO. D 11y,10`�
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
GEORGETOWN, TEXAS EXPRESSING CITY COUNCIL'S
DISSATISFACTION TO THE PUBLIC UTILITIES COMMISSION
REGARDING CUSTOMER SERVICE PROVIDED BY SUDDENLINK
COMMUNICATION ON BEHALF OF THE CITIZENS OF THE CITY OF
GEORGETOWN, AND ESTABLISHING AN EFFECTIVE DATE.
WHEREAS, in response to numerous complaints Council members have received from
City residents, this resolution formally expresses dissatisfaction with the service provided by
Suddenlink Communication on behalf of the citizens of Georgetown, and requests that the Public
Utilities Commission (PUC) enforce the customer service standards established by the Federal
Communications Commission (FCC);
NOW THEREFORE BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY
OF GEORGETOWN, TEXAS:
SECTION ONE. The facts and recitations contained in the preamble of this resolution are
hereby found and declared to be true and correct, and are incorporated by reference herein and
expressly made a part hereof, as if copied verbatim.
SECTION TWO. The City Council hereby expresses dissatisfaction with the service provided
by Suddenlink Communications for the City of Georgetown's citizens to the Public Utilities
Commission of Texas, and requests that the PUC enforce the FCC's customer service standards
for Suddenlink Communications in providing service to its customers.
SECTION THREE. The City Council hereby directs City staff to furnish a copy of this
resolution to Suddenlink Communications, State Representative James Talarico, State
Representative Terry M. Wilson, State Senator Charles Schwertner, and each member of the Public
Utilities Commission.
SECTION FOUR. If any provision of this Resolution or application thereof to any person or
circumstance, shall be held invalid, such invalidity shall not affect the other provisions, or
application thereof, of this Resolution which can be given effect without the invalid provision or
application, and to this end the provisions of this Resolution are hereby declared to be severable.
SECTION FIVE. This Resolution shall be effective immediately upon adoption.
SECTION SIX. The Mayor is hereby authorized to sign this Resolution and the City
Secretary to attest.
Resolution Number: i)uN Z��r Page 1 of 2
Description: Dissatisfaction with Suddenlink Communications
Date Approved:,"�glqS2020
PASSED AND APPROVED on the 14" t day of 2020.
ATTEST:
CITY OF GEORGETOWN, TEXAS
Robyn Den mare, City Secretary Dale Ross, Mayor
APPROVED ('FORM:
r'
Charlie McNabb, City Attorney
Resolution Number: 61 1 W2D— Page 2 of 2
Description: Dissatisfaction with Suddenlink Communications
Date Approved• 2020