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HomeMy WebLinkAboutAgenda_GGAF_04.25.2018Notice of Meeting for the General Gov ernment and Finance Adv isory Board of the City of Georgetown April 25, 2018 at 4:30 PM at Friends of the Library Room, located at 402 W 8th Street, Georgetown, TX 78628 The City o f G eo rgeto wn is committed to comp lianc e with the Americans with Dis abilities Ac t (ADA). If yo u req uire as s is tanc e in participating at a p ublic meeting d ue to a disability, as d efined und er the ADA, reas onab le as s is tance, ad ap tatio ns , or acc o mmo d ations will b e provid ed up o n req uest. P leas e c o ntact the City Sec retary's Office, at leas t three (3) days prior to the sc hed uled meeting d ate, at (512) 930-3652 o r City Hall at 113 Eas t 8th Street fo r add itional info rmation; TTY us ers ro ute through Relay Texas at 711. Legislativ e Regular Agenda A Review Minutes fro m the March 28, 2018 General Government and Financ e Ad visory Board Meeting - Danella Ellio tt, Bo ard Liais o n B Pres entatio n and d is cus s io n o f the City of Geo rgeto wn’s “IT Catalys t P lan” – C hris Bryc e, Direc tor, Info rmatio n Tec hno lo gy - Chris Bryce, Direc tor, Informatio n Tec hno logy C Pres entatio n o f the Fisc al Impac t Mo d el - Laurie Brewer, As s is tant City Manager, Wayne Reed , As s is tant City Manager, and S eth Gipson, Management Analys t. CERTIFICATE OF POSTING I, Shelley No wling, C ity S ecretary fo r the C ity of Geo rgeto wn, Texas , d o hereby c ertify that this Notice of Meeting was p o s ted at City Hall, 113 E. 8th Street, a p lace read ily acc es s ible to the general p ublic at all times , on the ______ d ay o f __________________, 2018, at __________, and remained so p o s ted fo r at leas t 72 c o ntinuo us ho urs p receding the sc heduled time o f s aid meeting. ____________________________________ S helley No wling, City Sec retary Page 1 of 88 City of Georgetown, Texas Government and Finance Advisory Board April 25, 2018 SUBJECT: Review Minutes from the Marc h 28, 2018 General Go vernment and Finance Advis o ry Bo ard Meeting - Danella Ellio tt, Board Liaison ITEM SUMMARY: Review Minutes from the Marc h 28, 2018 General Go vernment and Finance Advis o ry Bo ard Meeting. FINANCIAL IMPACT: N/A SUBMITTED BY: Danella Ellio tt, Board Liaison ATTACHMENTS: Description Type Draft GGAF Minutes 3.28.2018 Backup Material Page 2 of 88 Minutes General Government and Finance Advisory Board City of Georgetown, Texas Wednesday, March 28, 2018 at 4:30 PM The General Government and Finance Advisory Board met on Wednesday, March 28, 2018 at 4:30 PM in the Hewlett Room of the Library, located at 402 West 8th Street, Georgetown, Texas. The City of Georgetown is committed to compliance with the Americans with Disabilities Act (ADA). If you require assistance in participating at a public meeting due to a disability, as defined under the ADA, reasonable assistance, adaptations, or accommodations will be provided upon request. Please contact the City Secretary’s Office, at least three (3) days prior to the scheduled meeting date, at (512) 930-3652 or City Hall at 113 East 8th Street for additional information; TTY users route through Relay Texas at 711. Board Members Present: City Staff Present: Tommy Gonzalez, Chair James Bralski, Vice Chair David Morgan, City Manager Chere’ Heintzmann, Secretary Stu McLennan Laurie Brewer, Assistant City Manager Leigh Wallace, Finance Director Paul Diaz, Budget Manager Rosemary Ledesma, Purchasing Manager John Sullivan, Fire Chief Clay Shell, Assistant Fire Chief Trish Long, Facilities Superintendent Eric Nuner, Assistant Parks & Recreation Director Chris Bryce, IT Director James Davis, IT Operations Manager Tadd Phillips, Human Resources Director Danella Elliott, Executive Assistant Sabrina Poldrack, Finance Admin Board Members Absent: Ty Gipson Others Present : Natalie Schwarz, Plante Moran (on phone) Adam Rujan, Plante Moran (on phone) Legislative Regular Agenda Tommy Gonzalez, Chair called the meeting to order at 4:34 p.m. A Review minutes from the February 28, 2018 General Government and Finance Advisory Board Meeting. – Sabrina Poldrack, Board Liaison. Board did not have any comments regarding the minutes from February 28, 2018 meeting. Motion to approve the minutes by Stu McLennan, second by James Bralski. Approved 3-0 (Chere’ Heintzmann was absent during this item, arrived shortly after. Ty Gipson absent.) Page 3 of 88 Minutes General Government and Finance Advisory Board City of Georgetown, Texas Wednesday, March 28, 2018 at 4:30 PM B Welcome new board members & review and discuss General Government and Finance Advisory Board (GGAF) purpose and bylaws. – Tommy Gonzalez, Board Chair There were no new members to welcome. Tommy explained the purpose of the Board. There were no questions. No action needed. C Review of the City Council’s Boards and Commissions Attendance Policy – Tommy Gonzales, Board Chair Tommy explained the Attendance Policy to the Board. There were no questions. No action needed. D Discuss dates/times for future General Government and Finance Board (GGAF) meetings. – Tommy Gonzalez, Board Chair Tommy asked the Board if there were any conflicts on the date and time of the current meeting, which is held on the 4th Wednesday of every month at 4:30 p.m., unless otherwise noted. There were no conflicts with current meeting date and time. No action needed. E Discuss moving the May 23rd, 2018 GGAF meeting to May 16th, 2018 so that the Finance Department can present the Board with the External Auditor selection, before moving the item to Council on May 22nd, 2018. – Tommy Gonzalez, Board Chair There were no issues on moving the meeting from the May 23rd to May 16th, all Board Members were in agreeance. Only action was to move the meeting. No further action, or vote needed. F Consideration and possible action to approve the purchase of a Bauer Self-Contained Breathing Apparatus (SCBA) Air Fill Station from August Industries, Inc., using the Buy Board Contract at a total cost not to exceed $90,000 for the remainder of fiscal year 2017 – 2018. – John Sullivan, Fire Chief Clay Shell, Assistant Fire Chief, presented this item. The purchase of the new air fill station would be updating a 20-year old machine that is currently in use. The purchase was budgeted for in this year’s budget. After a short discussion there was a motion by James Bralski to move Item F, seconded by Chere’ Heintzmann. Approved 4-0 (Ty Gipson was absent) G Consideration and possible action to approve the purchase of firefighting equipment and personal protective clothing from CASCO Industries using the Buy Board Contract at a total cost not to exceed $150,000 for the remainder of fiscal year 2017 – 2018. – John Sullivan, Fire Chief Clay Shell, Assistant Fire Chief, presented this item. This is a routine purchase to replace equipment and protective gear that has met its life. The vendor, CASCO Industries, is an authorized dealer of the equipment and also a vendor the City has used in the past. After a short discussion there was a motion by Stu McLennan to move Item F, seconded by Chere’ Heintzmann. Approved 4-0 (Ty Gipson was absent) Page 4 of 88 Minutes General Government and Finance Advisory Board City of Georgetown, Texas Wednesday, March 28, 2018 at 4:30 PM H Consideration and possible action to approve the purchase of computer server replacements from the EST Group for a total of $84,500.00 – Chris Bryce, IT Director Chris Bryce, IT Director, presented this item. This is a standard purchase to replace a server that has met its life. The existing server will be transferred to PD to be used as a backup, for disaster recovery. Servers that the City utilize are on a 5-year replacement schedule. If risk is low to the City, the server may be used as long as 6 or 7 years. All departments within the City contribute to the Internal Service Fund in order to replace equipment when life has been met and also for costs of ongoing maintenance and updates. IT will have a 90 day trial run on the new server to make sure they are completely satisfied. The Board asked if the City had a Master Plan that includes information, such as life of assets. David Morgan, City Manager, informed the Board that one does exist and IT does a wonderful job at keeping it up-to-date. After a short discussion there was a motion by James Braklski to move Item H, seconded by Stu McLennan. Approved 4-0 (Ty Gipson was absent) I Consideration and possible action to recommend approval of a Buyboard contract # 558-18 with the Brandt Company of Austin, Texas for heating, ventilation and air conditioning (HVAC) services in the estimated annual amount of $300,000. – Trish Long, Facilities Superintendent, Eric Nuner, Parks & Recreation Assistant Director Trish Long, Facilities Superintendent, presented this item. Trish explained to the Board that included in the $300,000 was labor rates, supplies, inspections, and filters needed for the HVAC systems. The City has been using the current vendor, Brandt, for the past 9 months. Our previous contract, with the previous vendor expired. The Facilities Department opted out of renewing with the previous vendor and decided on a trial run with Brandt, whom they met at the Vendor Forum the City of Georgetown puts on annually. The Board asked if Facilities had a master list of all equipment that they are required to maintain. Trish informed the Board that they do possess this list, and 3 years ago an outside company completed a detailed assessment on all equipment to verify purpose and life expectancies. The Facilities Department works diligently to keep that information current. The overall concern from the Board was inquiring why the City didn’t have a licensed HVAC staff member. Eric Nuner, Parks & Recreation Assistant Director, informed the Board the topic is being discussed, but is not a high priority at the moment. In the future, the need may become more pressing with the growth of the City. But as of now, it is more cost effective to have a contract with an outside vendor for maintenance of the HVAC system. After a short discussion there was a motion by Stu McLennan to move Item I, seconded by Chere’ Heintzmann. Approved 4-0 (Ty Gipson was absent) J Discussion and possible action to recommend FY 2018 budget amendments to the Council Discretionary Fund. – Leigh Wallace, Finance Director Leigh Wallace, Finance Director, presented this item. She gave background information on her presentation, to explain to newer members of the Board, as to how the Council Discretionary Fund works. It was created by Council, to be used for one-time expenses. The Council Discretionary Fund receives its funding from the rollover money, after fiscal year end, associated with the General Fund. Page 5 of 88 Minutes General Government and Finance Advisory Board City of Georgetown, Texas Wednesday, March 28, 2018 at 4:30 PM The Board recommended that Leigh lower the dollar amount for the Economic Stability Reserve from $750,000 to $375,000 in her model so that the extra money can be used more on one-time funds, such as street maintenance, sidewalks, and fire stations. Mr. Gonzalez also wanted to see a raise in the TMRS fund to assist with any cost of living raises for retired employees from the City that is allowed by law. City Manager David Morgan and Human Resources Director Tadd Phillips will do more research in this area and bring back options during the compensation and benefits discussion as part of the annual budget process. After some discussion, the Board came to a consensus that they would recommend funding the Personnel Settlement at $75,000, the Facility Study at $100,000, and the $375,000 increase to the Stability Reserve. They also recommended the list of important one-time funds to look as part of the budget process as such: 1. Downtown West 2. Street Maintenance 3.Fire Stations 4. Other Post Employment Benefits. There was a motion by Tommy Gonzalez to move Item J, seconded by Chere’ Heintzmann. Approved 4-0 (Ty Gipson was absent) K Consideration and possible action to recommend to Council authorization for staff to begin contract negotiations for the purchase and implantation of an Enterprise Resource Planning software system with Sierra Cedar, and if necessary, authorize staff to begin contract negotiations with AST. – Leigh Wallace, Finance Director Leigh Wallace, Finance Director, presented this item. Chris Bryce, IT Director, and Tadd Phillips, HR Director were also in attendance. Representatives, Natalie Schwarz & Adam Rujan, were on the phone from Plante Moran. The presentation revealed the top two vendors the City is interested in on moving forward with for the ERP implementation. Leigh compared the two vendors and ultimately informed the Board that there was a unified decision to move forward with contract negotiations with Sierra Cedar. The City has completed its due diligence on researching both companies, completing reference checks, visiting the vendor’s current customer’s, and having the vendors come to the City to demonstrate their products. The committee, which is made up different departments within the City who will be directly impacted by the new system, all agreed that their top vendor was Sierra Cedar. The initial estimated difference between Sierra Cedar and AST is $2m, which is over a course of 10 years ($200,000/year difference). The main concern from the Board was in regards to the price difference between the top two vendors. The Board trusts and appreciates the work the staff has completed to find the right vendor for the City. Many members of the Board have personally experience an ERP implementation and understand how complex and difficult the process can be. It is a large project and the Board wants to see the City fully utilize functionality of the system they purchase and for all departments to have access to a user friendly system. The Board recommended that the City Staff include additional information in the presentation that is forwarded to Council, making it extremely clear why the City wants to move forward with the vendor who costs more. There was a motion by Chere’ Heintzmann to move Item K, second by Stu McLennan. Approved 4-0 (Ty Gipson was absent) Page 6 of 88 Minutes General Government and Finance Advisory Board City of Georgetown, Texas Wednesday, March 28, 2018 at 4:30 PM Motion to adjourn at 6:45 PM by Tommy Gonzalez, second by Stu McLennan. Approved 4-0 (Ty Gipson absent) __________________________________ ____________ Tommy Gonzalez Date Board Chair __________________________________ ____________ Chere’ Heintzman Date Board Secretary __________________________________ ____________ Sabrina Poldrack Date Board Liaison Page 7 of 88 City of Georgetown, Texas Government and Finance Advisory Board April 25, 2018 SUBJECT: Presentatio n and dis c us sion of the City of Georgetown’s “IT Catalyst Plan” – Chris Bryce, Directo r, Informatio n Tec hnology - Chris Bryc e, Direc to r, Info rmation Technology ITEM SUMMARY: The “IT C atalys t Plan” is a five year master plan fo r the City of Geo rgeto wn’s informatio n tec hno logy functio n. It is the res ult o f a two year effort initiated b y the City Manager ’s Offic e. While work o n the Plan was led by IT Department staff, its content was heavily s haped b y input gathered fro m IT s takehold ers . It is a ro ad map fo r ac hieving the City’s technology goals in a rap id ly gro wing o rganization and increasingly d ynamic tec hnology enviro nment. The Catalys t Plan rec o gnizes the fac t that mos t IT initiatives are d riven b y cons tant c hange within the tec hno lo gy world and by o rganizational effo rts to leverage these c hanges to better s erve its c usto mers . The p lan o utlines a p ro active ap p ro ach to these c hanges b y: 1. Id entifying twenty six (26) changes , or “C atalys ts”, that will impac t the City o ver the next five years ; 2. Outlining one or more “Strategies ” for proac tively dealing with eac h Catalys t (56 total Strategies ); and, 3. Sp ecifying 330 Tac tic s necessary for ac hieving technology Strategies . The Catalysts , S trategies, and Tactics are supplemented b y s everal o ther tools : 1. A list o f the five key IT s trategies fo r the next five years , o r Five for Five; 2. The twenty highes t p rio rity tactics to ac hieve those s trategies, or Tactica l Top T wenty; 3. The IT Major Project S ch ed u le, which lays o ut the timing o f major s oftware p ro jects ; 4. T h e IT Asset P lan, which s erves as a too l fo r timing and bud geting large IT infrastruc ture enhanc ements ; and , 5. IT Metrics and Performance Mea su res designed to measure ho w the d ep artment is achieving its p lan. The IT Catalys t P lan will b e ins trumental in allo wing the IT Dep artment to carry o ut is mis s io n of delivering inno vative tec hnology thro ugh exc ep tional c us tomer s ervic e. FINANCIAL IMPACT: The IT Catalys t P lan was d eveloped entirely by in-hous e staff. There are no direc t fis cal imp acts as s o ciated with the plan its elf. Any initiatives d riven by the Plan will proc eed individ ually through the normal b udgeting proc es s . SUBMITTED BY: Chris Bryce, Direc tor, Informatio n Tec hno logy ATTACHMENTS: Page 8 of 88 Description Type IT Catalys t Plan Backup Material Page 9 of 88 City of Georgetown, Texas IT Catalyst Plan 2019 …Driving technical innovation with exceptional service… Information Technology Page 10 of 88 Page 11 of 88 Table of Contents Introduction ................................................................................. 3 Goals ...................................................................................................................................... 3 Catalysts, Strategies, and Tactics ........................................................................................... 3 Prioritization of Tactics ........................................................................................................... 4 “First Pass” Prioritization......................................................................................................... 5 The “IT Work Plan” ................................................................................................................. 5 Other IT Planning Tools .......................................................................................................... 6 Key IT Strategic Initiatives ......................................................... 7 Five-For-Five .......................................................................................................................... 7 The Tactical Top Twenty ........................................................................................................ 8 IT Work Plan 2018 ..................................................................... 11 IT Major Project Schedule .....................................................................................................15 IT Asset Schedule .................................................................................................................17 IT Metrics & Performance Measures .....................................................................................19 Catalysts, Strategies, and Tactics ........................................... 23 Appendices ................................................................................... i Appendix A: IT Organizational Chart ........................................................................................ i Appendix B: Technology ISF Fund Projections ........................................................................ ii Appendix C: Staffing Needs Chart .......................................................................................... iii Page 12 of 88 Page 13 of 88 IT Catalyst Plan Introduction 3 Introduction The City of Georgetown’s Information Technology Department continues to be reshaped by unprecedented growth in the organization and exponential change in the field of Information Technology. Georgetown consistently ranks in the top five fastest growing cities in the United States and is looking toward technology to meet the associated increases in service demand. At the same time, technology is growing and changing at rates not witnessed in any other industry. During this era of exponential change, the most successful organizations will have a proactive strategy for addressing technology needs. This document, the IT Catalyst Plan, is intended to fulfill that need. Goals Information Technology (IT) has three overarching goals that it seeks to achieve through the successful implementation of its strategies: 1. Empower innovation through partnerships with our customers where we deliver outstanding technology solutions, extensive software support, and improved business processes. 2. Maintain a high performance IT infrastructure using good management practices that are guided by a long range vision and protected by polices that ensure sustainability and security. 3. Achieve extraordinary levels of end user satisfaction through technical support provided by highly trained IT staff equipped with skills in both technology and customer service. Catalysts, Strategies, and Tactics The primary function of this plan is to identify IT related issues, or “catalysts” that will affect the ability of IT to meet its goals over the next three to five years. It will lay out strategies for addressing those catalysts and specific tactics for realizing those strategies: Goals are the end result that IT hopes to achieve through the successful implementation of strategies. Catalysts may be trends, issues, specific technology demands, or any other phenomena occurring internally or externally that IT must address in order to meet business goals. Strategies are actionable ideas formulated by City of Georgetown stakeholders intended to address catalysts. These strategies come from all functional areas of the organization, including all City departments, City Management, the General Government and Finance Committee, City Council, and many others. Tactics are specific and measurable actions that must be taken to achieve strategies. Page 14 of 88 4 IT Catalyst Plan Introduction The demand for technology represented by the Catalysts, Strategies, and Tactics represent more technology than can be supplied in any given year. Therefore, prioritization is a necessity in the planning process. Prioritization of Tactics The priority of any given tactic might be determined by a wide range of factors: - Directives from City Council and/or City Management - Directives from the City’s IT Steering Committee - Availability of human and financial resources - Regulatory or legal requirements - Emergency situations Go a l s Catalysts Strategies Tactics Page 15 of 88 IT Catalyst Plan Introduction 5 “First Pass” Prioritization For long range planning purposes, IT also uses a scoring system that considers a tactic’s cost versus its benefit. The cost/benefit analysis is only a general estimate by IT based on information available at the time. It is used to generate a list of candidates for the IT Work Plan Cost is determined based on the amount of effort, people, money, and risk that a tactic will consume. Cost is rated as either “Very High, “High”, “Medium”, “Low”, or “Very Low”. Questions asked in determining cost may include: How much money will the system cost? (money) How many labor hours will be required to complete the project? (time) What risks does the project generate? (risk) Benefit is determined by a tactics impact to the City’s critical operations or projects. Impact may be rated as “Very High”, “High”, “Medium”, “Low”, “Very Low”. Critical operations include those that involve the provision of basic City services (i.e. utilties), impact human life or safety (i.e. police/fire), or those that impact the financial stability of the City (i.e. accounting). How many people will be positively impacted by the project? (breadth of impact) Does the system truly improve an existing, core City business process? (importance) How urgent is the need for this project? (urgency) The combined scores of Cost and Benefit are translated into a priority level with 1 being the highest priority and 25 being the lowest priority. The initial scoring by IT does not determine whether a project will be carried out. The “IT Work Plan” The “IT Work Plan” is the schedule of projects that IT intends to accomplish during the current budget year in order to achieve strategic IT goals. Items in the “IT Work Plan” may relate to a specific tactic from the “Catalyst, Strategies, and Tactics” section of this plan or they may be projects added because of an immediate need. As mentioned previously, many factors determine the priority of any given tactic. “First Pass” Prioritization (1 = Very High Priority…25 = Very Low Priority) Co s t Benefit Very High High Med Low Very Low Very High 9 10 15 24 25 High 7 8 14 22 23 Medium 5 6 13 20 21 Low 3 4 12 18 19 Very Low 1 2 11 16 17 Key: = High priority (1 to 4) = Medium priority (5 to 15) = Low priority (16 to 25) Page 16 of 88 6 IT Catalyst Plan Introduction Other IT Planning Tools The “IT Major Project Schedule” is a tentative, long-range schedule of large scale IT projects. Projects included are generally those that multiple stakeholders have identified as necessary or highly urgent. It helps the organization prepare for projects with significant impacts and helps IT prepare work plans. The “IT Asset Schedule” is a planning and budgeting tool used to insure that large capital purchases are addressed in the budgeting process and in departmental work plans. It is intended to insure that IT infrastructure is properly maintained. Another goal of this schedule is to minimize large swings in IT capital costs in any given year. The “IT Metrics and Performance Measures” section provides quantitative monthly and yearly measures of growth and change in the IT department. IT Work Plan Catalysts, Strategies, Tactics Major Project Schedule Asset Plan Metrics Page 17 of 88 IT Catalyst Plan Key IT Strategic Initiatives 7 Key IT Strategic Initiatives Five-For-Five Over the next five years, IT will focus on addressing the following five key strategies. 1. Catalyst (APP 1): Demand for implementing new software programs and replacing legacy applications will continue to grow as the City grows. This demand is driven by business units identifying new ways to increase efficiency through software, the availability of new software applications, improvements to existing applications, and customer expectations for new services. This phenomena is referred to as "business driven IT" and is the biggest driver of modern IT workloads. (APP 1) a. Strategy (APP 1.2): Evaluate, consider and implement the software needed to improve City business processes. 2. Catalyst (APP 4): Over the next five years, there will be a rapid migration of software applications to the Cloud. Every organization will have to migrate some software to the Cloud in order to maintain a current software portfolio and meet internal and external demand for software services. Organizations that have proactive Cloud migration strategies will fare much better than organizations that do it on an “ad-hoc” basis. a. Strategy (APP 4.1): Develop and begin implementation of a cloud migration strategy. 3. Catalyst (INF 3): Security is the largest challenge for IT teams. All security layers will need to be continually hardened to prevent successful attacks from a growing number of threats. a. Strategy (INF 3.1): Ensure that the appropriate amount of security planning and policies are in place as well as resources to implement those policies and plans. 4. Catalyst (INF 6): User workstations such as desktop computers and laptops are critical to virtually every business process in the City. Increasing the capabilities of user workstations, including printers, is a key way to enhance the capabilities of an organization 5 x 5 Security Disaster Recovery Cloud Migration User Experience Enterprise Applicatons Page 18 of 88 8 IT Catalyst Plan Key IT Strategic Initiatives as a whole. IT must insure that the functionality of user workstations is constantly updated and enhanced. a. Strategy (INF 6.1): Asses the City's virtual desktop infrastructure to identify needed improvements that will increase desktop computer performance and enhance individual productivity. 5. Catalyst (RSK 1): The City has implemented technology in nearly every facet of its critical operations and must have the means to restore IT systems rapidly after a disaster. a. Strategy (RSK 1.2): Maintain and enhance current disaster recovery solutions for the City's server and storage environments. The Tactical Top Twenty The IT Tactical Top Twenty lists the twenty (20) highest priority tactics that will be addressed in the current fiscal year. The Tactical Top Twenty ID Tactic Dept APP 1.2.25 Replace L3 body cameras and dash cameras in Police cars (ex. Axxon). Police APP 1.2.27 Replace the Firehouse Records management system, ePCR, and Firehouse Inspector systems with the goal of consolidating all three applications into a single application. Fire APP 1.2.4 Implement a replacement for the Incode ERP system. Multiple APP 1.2.40 Implement a software for managing the process of Legal contract review (i.e. iCertis) Legal APP 7.2.11 Create a web page dedicated to emergency management. Emerg Mngmt APP 7.2.3 Review current website for compliance with Federal accessibility guidelines, especially Americans with Disabilities Act requirements. IT INF 3.2.3 Draft and implement a security policy. IT INF 3.4.2 Create a standardized process for managing user permissions in software applications that contain sensitive data. IT INF 3.5.1 Conduct a PCI compliance audit. IT INF 4.3.15 Prepare a plan to identify how the phone system will be used during an emergency event. IT Page 19 of 88 IT Catalyst Plan Key IT Strategic Initiatives 9 INF 4.5.3 Add Wi-Fi hot spots to Police vehicles in order to have a single device that connects in-vehicle technology to the Internet. IT INF 4.6.1 Implement IT infrastructure in Downtown West facilities IT INF 4.6.3 Implement IT infrastructure in Fire Station 6 IT INF 4.6.4 Implement IT infrastructure in Fire Station 7 IT INF 6.1.3 Migrating virtual desktops to a hyper-converged infrastructure. IT MNG 4.1.13 Develop a policy for information/data security. IT MNG 4.3.4 Ensure a clear, consistent policy on managing application level permissions in enterprise class systems. IT RSK 1.2.8 Install servers at the PSOTC datacenter capable of acting as failover servers for the City server infrastructure. IT RSK 1.2.9 Install servers at the PSOTC datacenter capable of acting as failover servers for the City VDI infrastructure. IT STF 2.1.2 Acquire a staff person with database administration skills (DBA). IT STF 5.1.3 Create a Lead Systems Administrator position. IT Page 20 of 88 Page 21 of 88 IT Catalyst Plan IT Work Plan 2018 11 IT Work Plan 2018 The IT Work Plan represents project based work to be completed during a fiscal year. Most projects represent tactics taken from Catalysts, Strategies, and Tactics section of this plan. Other work represents projects driven by immediate needs identified during the annual planning process. IT Work Plan 2018 No. Project IT Team Status Q1 Q2 Q3 Q4 Catalyst Plan Tactic ID 2017-04 CIS Apps In progress x x x x APP 1.2.34 2017-09 Microsoft Online Services - Email Apps Complete x x APP 1.2.33 2017-10 Legal contract management software implementation Apps Hold APP 1.2.40 2017-11 Infor Laserfiche connector Apps In progress x x APP 2.2.14 2017-12 Council strategies implementation Mngmt In progress x x x x N/A 2017-13 ERP Selection Mngmt In progress x x APP 1.2.4 2017-14 New staff hirings (Sr. Sys. Analyst -ERP, Integration Architect) Mngmt In progress x x STF 5; STF 2.1.4 2017-15 IT Strategic Plan Mngmt In progress x x N/A 2017-16 Downtown West Facilities Ops In progress x x x x INF 4.6.1 2017-18 Garey Park Ops In progress x x x INF 4.6.2 2017-25 Asset inventory replacement schedule Ops In progress x x x x INF 4.2.1 2017-26 VMware View 7 implementation Ops Q2 x INF 6.1.5 2017-28 Windows 10 for CIS Ops Complete x APP 1.2.34, APP 2.2.3 2017-32 Federated identify - two factor authentication Pub Safety Q3 x x INF 6.2.4 2017-34 QED data conversion Pub Safety In progress x x APP 2.2.10 2018-01 ERP: implementation Apps Q3 x x APP 1.2.4 2018-02 Microsoft Online Services - Skype Apps In progress x x APP 1.2.47 Page 22 of 88 12 IT Catalyst Plan IT Work Plan 2018 IT Work Plan 2018 No. Project IT Team Status Q1 Q2 Q3 Q4 Catalyst Plan Tactic ID 2018-03 Microsoft Online Services - Sharepoint Apps Hold APP 3.2.1 2018-04 Microsoft Online Services - Office 2019 Ops Q4 x APP 2.2.2 2018-05 Windows 10 city wide Ops Q4 x APP 2.2.3 2018-06 ERP pre-project data analysis Apps Q2 x APP 1.2.4 2018-08 DR-Redundancy in Internet connection Ops Q2 x x RSK 1.2.3 2018-10 Call manager upgrade Ops Q2 x x INF 4.3.11 2018-11 Move to SIP - phone line Ops Q2 x INF 4.3.12 2018-12 Motorola call recording system Pub Safety Q4 x APP 1.2.48 2018-13 Higher ground server replacement Pub Safety Complete x INF 4.5.8 2018-14 L3 server replacement Pub Safety Q3 x INF 4.5.9 2018-15 Fire station 7 Pub Safety Q4 x INF 4.6.4 2018-16 Desktop computer replacement Ops x x x INF 6.6.3 2018-17 Additional CAD monitors in fire stations Pub Safety Hold INF 6.6.3 2018-18 Performance standards implementation Mngmt In progress x MNG 5.1.1; MNG 5.1.2; MNG 5.1.3; MNG 5.2.1; MNG 5.2.2 2018-19 Implement Jira in GUS-Tech Services (retire DoneDone) Apps Hold APP 2.2.4 2018-20 Implement CIS support in JIRA. Increase technician licenses. Apps Q2 x x APP 2.2.15 2018-21 Create realestate.georgetown.org webpage Apps Complete x x APP 7.2.16 2018-22 Create gareyhouse.georgetown.org webpage Apps In progress x x APP 7.2.17 2018-23 Templates for Garey Park website Apps Q2 APP 7.2.18 2018-24 Hazardous waste online vouchers Apps Complete x x APP 7.2.19 Page 23 of 88 IT Catalyst Plan IT Work Plan 2018 13 IT Work Plan 2018 No. Project IT Team Status Q1 Q2 Q3 Q4 Catalyst Plan Tactic ID 2018-25 Complete migration of data from RTA fleet software to Infor Apps In progress x x APP 2.2.16 2018-26 Chargeback model built in PowerBI Apps In progress x x x MNG 2.1.3 2018-27 Cash collection system Hold Q2 x x APP 1.2.49 2018-28 Novus agenda migration to Cloud Apps Q3 x x APP 2.2.17 2018-29 Emergency management website Apps Q3 x APP 7.2.11 2018-30 CIS – Migrate Westin Sharepoint documents to COG Sharepoint online Apps Hold N/A 2018-31 iSCSI switch replacements Ops Q2 x INF 4.5.10 2018-32 DR planning – Server Ops In progress x x RSK 1.2.8 2018-33 DR planning - VDI Ops In progress x x RSK 1.2.9 2018-34 Cisco Unity Upgrade Ops In progress x INF 4.3.11 2018-35 Temporary DR servers at PSOTC Ops Complete x N/A Page 24 of 88 Page 25 of 88 IT Catalyst Plan IT Work Plan 2018 15 IT Major Project Schedule The IT Major Project Schedule is a tentative view of major IT projects scheduled over the next five years. The schedule primarily includes major software application projects and major IT infrastructure projects. The schedule lays out times for project planning (P), project execution (E), and project closing (C). The planning phase typically includes project planning, system selection, and procurement. Project execution includes implementation of the product. The closing phase typically includes the time period after go-live where issues are resolved, old systems are retired, and system maintenance processes are put into place. Major Project Schedule FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 App: ERP Replacement P P E E E E E E C App: Facilities Management System P E E C App: MDM replacement P E E E C App: City-wide: 311 System P E C App: Development tracking system P P E E C App: Legal contract management P E C App: Migrate UMAX to UMAX 365 P E E E C App: Upgrade Incode to version 2017 P E C App: Upgrade Tyler Content Manager P E C IT: Devise an organizational data and analytics strategy P E C IT: Disaster recovery datacenter buildout P P P E E C Page 26 of 88 16 IT Catalyst Plan IT Work Plan 2018 Major Project Schedule FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 IT: Migration of VDI to hyper- converged infrastructure P P P P P E C IT: Migration to Office 2016 P E C IT: Migration to Windows 10 P E C Public Safety: Replace Firehouse Records Management System, ePCR, Firehouse Inspector P E E C Public Safety: Replace L3 body cameras. P E E C Page 27 of 88 IT Catalyst Plan IT Work Plan 2018 17 IT Asset Schedule The IT Asset schedule lays out major infrastructure replacements planned over the next five (5) years. It identifies specific pieces of the infrastructure to be replaced and estimates t he amount of funding required. It is intended as a budgeting tool to prevent excessively large increases in infrastructure replacement costs in any given year. IT Asset Schedule FY 19 Actual Expens e FY 19 ISF Credit FY 20 Actual Expens e FY 20 ISF Credit FY 21 Actual Expens e FY 21 ISF Credit FY 22 Actual Expens e FY 22 ISF Credit FY 23 Actual Expens e FY 23 ISF Credit Building network switch replacement 70,000 72,000 72,000 72,000 72,000 Camera server replacement 110,000 110,000 110,000 110,000 110,00 Datacenter refresh 150,000 150,000 500,000 150,000 150,000 Disaster recovery backup system (Exagrid) 105,000 30,000 30,000 30,000 30,000 Internet modems for Public Safety vehicles 3000 15,000 3,000 3,000 3,000 Phone replacement 10,000 15,000 15,000 15,000 15,000 Replace user virtual desktop hardware 15,000 15,000 15,000 15,000 15,000 Physical Server replacement 7000 7,000 7,000 7,000 7,000 Storage Area Network expansion 75,000 75,000 75,000 75,000 75,000 Storage Area Network replacement 125,000 125,000 125,000 500,000 125,000 Toughbooks 130,000 140,000 150,000 150,000 150,000 VDI Server replacement 60,000 60,000 120,000 60,000 60,000 VDI Server expansion 15,000 15,000 45,000 15,000 15,000 VoIP upgrade services 20,000 40,000 20,000 40,000 20,000 Replace 10 Gb switches at GMC 9,000 9,000 9,000 9,000 9,000 Replace storage system and Blu- Ray backup system for L-3 Police cameras 13,000 13,000 13,000 13,000 13,000 Load balancer for disaster recovery system 8,000 8,000 8,000 8,000 40,000 Page 28 of 88 18 IT Catalyst Plan IT Work Plan 2018 IT Asset Schedule FY 19 Actual Expens e FY 19 ISF Credit FY 20 Actual Expens e FY 20 ISF Credit FY 21 Actual Expens e FY 21 ISF Credit FY 22 Actual Expens e FY 22 ISF Credit FY 23 Actual Expens e FY 23 ISF Credit Replacement batteries for PSOTC uninterruptable power supplies (UPS) 4,500 4,500 4,500 4,500 4,500 Desktop computers for 911 dispatchers 5,000 5,000 5,000 20,000 4,000 GUS Radio Room UPS 1,000 1,000 1,000 1,000 5,000 Data Center UPS 1,200 1,200 1,200 1,200 1,200 Computer Refresh 143,000 143,000 143,000 143,000 143,000 Disaster Recovery Data Center Refresh 100,000 100,000 100,000 100,000 500,000 Page 29 of 88 IT Catalyst Plan IT Work Plan 2018 19 IT Metrics & Performance Measures Metrics are crucial to identifying trends in IT services over time and for identifying differences in Georgetown IT compared with other local governments. The information provided by these metrics help guide IT management decisions. Performance measures are intended to show whether IT is progressing toward its goals. These performance measures were developed in 2018 as part of the City of Georgetown’s Performance Management Program and are reviewed with City Managers regularly. While each of the Department’s goals could be measured in multiple ways, the intent of the PMP program was to select a manageable number of performance measures that can be monitored over time. All national and industry wide data was provided by Gartner, Inc. IT Metrics FY 2018 2014 2015 2016 2017 2018 IT cost per full and part-time City employee A financial metric for IT departments that shows whether expenditures are consistent with those of similar organizations. It may show the level of investment an organizations has in IT and the impact of IT efficiency measures. IT Budget Employees: $3,312,572 573 $4,094,531 608 $4,858,401 672 $5,468,802 695 $6,668,778 807 Cost: $5,781 $6,734 $7,229 $7,868 $8,263 U.S. local gov avg:: All industry avg:: $8,991 $13,368 IT employees as a percent of employees A measure of staffing levels over time and against similar organizations. City employees: IT employees: 573 18 608 18 672 20 695 22.5 807 23.5 Percent: 3.14% 2.96% 2.98% 3.24% 2.91% U.S. local gov avg: All industry avg: 3.9% 5.2% IT expenses as a percentage of overall City expenses A common financial metric for IT departments that measures an organizations investment in IT and changes in that investment over time.. IT budget: City budget: $3,312,572 $218,018,725 $4,094,531 $252,554,675 $4,858,401 $299,040,194 $5,468,802 $358,050,909 $6,668,778 $336,827,670 Percent: 1.52% 1.62% 1.62% 1.53% 1.98% U.S. local gov avg:: All industry avg: 4.1% 4.6% Page 30 of 88 20 IT Catalyst Plan IT Work Plan 2018 IT Metrics FY 2018 2014 2015 2016 2017 2018 IT personnel costs as a percentage of overall IT expenses A measure of investment in IT personnel as opposed to other IT assets such as software and hardware. IT personnel costs: IT budget: $1,071,564 $3,312,572 $1,514,044 $4,094,531 $1,548,492 $4,858,401 $1,878,749 $5,468,802 $2,169,953 $6,668,778 Percent: 32.3% 37% 31.9% 34.4% 32.5% U.S. local gov avg: All industry avg: 45% 43% IT software (non-personnel) expenses as a percentage of overall IT expenses The IT annual contracts budget generally covers expenditures for software maintenance. It is an indicator of change in the amount of software being purchased and maintained by the City. It is a good metric to compare with similar organizations. Annual contract: IT budget: $1,020,633 $3,312,572 $1,227,030 $4,094,531 $1,630,147 $4,858,401 $2,269,119 $5,468,802 $2,604,897 $6,668,778 Percent: 30.8% 30% 33.6 41.5% 39.1% U.S. local gov avg: All industry avg: 20% 22% Page 31 of 88 IT Catalyst Plan IT Work Plan 2018 21 IT Performance Measures (FY 2018) Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Percentage of planned IT projects in progress Measures the number of IT initiatives included in the IT Work Plan that are in progress during any given month of the fiscal year. Percentages over 100 may indicate high efficiency in completing projects, effective planning, or that a large number of unplanned projects are competing for staff time. Percentages under 100 may indicate that unplanned projects are interfering with IT initiatives, too many projects were planned, and/or inefficiency in completing projects. 100% 105% 115% 92% Percentage of IT support tickets resolved successfully Indicates the percentage of IT support tickets being resolved successfully. A successful resolution is a ticket that was resolved and the customer either rates the resolution at a minimum of three out of five stars or does not rate the resolution at all. 96% 93% 97% 94% Average network latency (in milliseconds) Network latency is a measure of network performance. It is the time it takes for a data packet to get from one point on the network to another. Lower latency should indicate better network performance. Network latency can be impacted by numerous factors: network usage, the amount of endpoints on the network, software application efficiency, networking equipment quality, and the effectiveness of network management. 6.8 4 3.2 1.2 Number of network endpoints per IT employee Network “endpoints” such as desktop computers, laptops, phones, and severs have a significant impact on IT workloads. Tracking the ratio of endpoints to IT employees over time may explain changing IT workloads and staff efficiencies. 244 247 248 243 Page 32 of 88 Page 33 of 88 IT Catalyst Plan Catalysts, Strategies, and Tactics 23 Catalysts, Strategies, and Tactics Catalysts, strategies, are the heart of the IT Catalyst Plan. The following list lays out the Catalysts that will impact Georgetown IT in the next few years, strategies for dealing with those Catalysts, and specific tactics to achieve strategies. The Catalysts, Strategies and Tactics are organized into five different areas of IT services: Software Applications: Items that relate to the management of software applications or web technologies. Infrastructure and Operations: Items that related to the management of the City’s network, servers, storage equipment, datacenters, and other technology installations. Management: Items that relate to the administration of the IT department in areas such as polices, governance, financial management, staff development, polices, organizational structure. Risk Management: Items that related to the identification and mitigation IT specifics risks in areas such as security, disaster preparedness, and staff succession. Staffing: Items that relate to the acquisition, development, and management of the human resources required to achieve the Department’s mission Page 34 of 88 Page 35 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y SO F T W A R E  AP P L I C A T I O N S Ap p l i c a t i o n s C a t a l y s t A P P  1 De m a n d  fo r  im p l e m e n t i n g  ne w  so f t w a r e  pr o g r a m s  an d  re p l a c i n g   le g a c y  ap p l i c a t i o n s  wi l l  co n t i n u e  to  gr o w  as  th e  Ci t y  gr o w s .    Th i s   de m a n d  is  dr i v e n  by  bu s i n e s s  un i t s  id e n t i f y i n g  ne w  wa y s  to   in c r e a s e  ef f i c i e n c y  th r o u g h  so f t w a r e ,  th e  av a i l a b i l i t y  of  ne w   so f t w a r e  ap p l i c a t i o n s ,  im p r o v e m e n t s  to  ex i s t i n g  ap p l i c a t i o n s ,  an d   cu s t o m e r  ex p e c t a t i o n s  fo r  ne w  se r v i c e s .    Th i s  ph e n o m e n a  is   re f e r r e d  to  as  "b u s i n e s s  dr i v e n  IT "  an d  is  th e  bi g g e s t  dr i v e r  of   mo d e r n  IT  wo r k l o a d s . Ap p l i c a t i o n s S t r a t e g y A P P  1. 1 In v e n t o r y  cu r r e n t  so f t w a r e  sy s t e m s  to  in s u r e  th a t  th e   fu n c t i o n a l i t y  of  ne w  so f t w a r e  sy s t e m s  do  no t  ov e r l a p  ex i s t i n g   so f t w a r e  fu n c t i o n a l i t y . Ap p l i c a t i o n s T a c t i c A P P  1. 1 . 1 Co n d u c t  an  in v e n t o r y  of  ex i s t i n g  so f t w a r e  sy s t e m s  ow n e d  by  th e   Ci t y  an d  ev a l u a t e  th e  ge n e r a l  fu n c t i o n a l i t y  of  th o s e  sy s t e m s . F u t u r e 18 IT 5 Ap p l i c a t i o n s T a c t i c A P P  1. 1 . 2 Im p l e m e n t  a so f t w a r e  to o l  fo r  di s c o v e r i n g  so f t w a r e  ap p l i c a t i o n s   be i n g  us e d  by  Ci t y  de p a r t m e n t s  th a t  ar e  no t  in  th e  IT  so f t w a r e   in v e n t o r y . F u t u r e 18 IT 21 Ap p l i c a t i o n s S t r a t e g y A P P  1. 2 Ev a l u a t e ,  co n s i d e r  an d  im p l e m e n t  th e  so f t w a r e  ne e d e d  to   im p r o v e  Ci t y  bu s i n e s s  pr o c e s s e s . Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 1 Im p l e m e n t  a ne w  to o l  fo r  en t e r p r i s e  fi l e  sh a r i n g .   Co m p l e t e 18 Mu l t i p l e 1 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 2 Im p l e m e n t  bu s i n e s s  an a l y t i c s  to o l s  fo r  in d i v i d u a l  us e r s  to  ac c e s s   an d  an a l y z e  ap p l i c a t i o n  da t a  on  th e i r  ow n . F u t u r e 18 Mu l t i p l e 15 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 3 Im p l e m e n t  a de v e l o p m e n t  tr a c k i n g  so f t w a r e  to  re p l a c e   My P e r m i t N o w .    (M y P e r m i t N o w  ma y  co n t i n u e  to  be  a vi a b l e   so l u t i o n  fo r  th e  Pe r m i t s  de p a r t m e n t ) . F u t u r e 18 Mu l t i p l e 7 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 4 Im p l e m e n t  a re p l a c e m e n t  fo r  th e  In c o d e  ER P  sy s t e m . In   pr o g r e s s 18 Mu l t i p l e 9 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 5 Im p l e m e n t  fu n c t i o n a l i t y  fo r  us i n g  di g i t a l  si g n a t u r e . F u t u r e 18 Mu l i t p l e 21 25 Page 36 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 6 Im p l e m e n t  a sy s t e m  fo r  as s e t  ta g g i n g . F u t u r e 18 Fi n a n c e 23 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 7 Im p l e m e n t  a ci t y ‐wi d e  ti c k e t i n g  sy s t e m  th a t  al l o w s  ci t i z e n s  to  in p u t   se r v i c e  re q u e s t s  an d  th e n  ro u t e s  th o s e  re q u e s t s  to  ap p r o p r i a t e   de p a r t m e n t . F u t u r e 18 Mu l t i p l e 7 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 8 Im p l e m e n t  a to o l  th a t  wi l l  al l o w  in t e r a c t i v e  me e t i n g  sc h e d u l i n g  wi t h   ou t s i d e  cl i e n t s ? F u t u r e 18 Ec o D e v 19 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 9 Im p l e m e n t  a sy s t e m  th a t  wi l l  al l o w  th e  de v e l o p m e n t  of  da s h b o a r d s   to  as s i m i l a t e  ec o n o m i c  in d i c a t o r  da t a  fr o m  a va r i e t y  of  so u r c e s . F u t u r e 18 Ec o D e v 8 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 1 0 Im p l e m e n t  a bu i l d i n g  ma n a g e m e n t  sy s t e m  to  ce n t r a l l y  co n t r o l   bu i l d i n g  me c h a n i c a l  an d  el e c t r i c a l  sy s t e m s . F u t u r e 18 Ec o D e v 13 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 1 1 Im p l e m e n t  a so f t w a r e  fo r  fa c i l i t y  ma n a g e m e n t  in  bo t h  Pa r k s  an d   Fa c i l i t i e s .    Ev a l u a t e  th e  us e  of  th e  ex i s t i n g  In f o r  EA M  sy s t e m  fo r  th i s   pu r p o s e . F u t u r e 18 Fa c i l i i t e s 7 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 1 2 In v e s t i g a t e  te c h n o l o g i e s  th a t  wi l l  in c r e a s e  pu b l i c  vi s i b i l i t y  in t o  Ci t y   da t a  an d  pr o c e s s e s ,  po s s i b l y  in c l u d i n g  we b  to o l s  th a t  sh o w  th e   de t a i l s  of  th e  Ci t y  bu d g e t  an d  Ci t y  ex p e n d i t u r e s . F u t u r e 18 Fi n a n c e 20 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 1 3 Im p l e m e n t  te c h n o l o g i e s  th a t  wi l l  en c o u r a g e  on l i n e  ci t i z e n   en g a g e m e n t  an d  in v o l v e m e n t . F u t u r e 18 Fi n a n c e 20 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 1 4 Re p l a c e  Ch a m e l e o n  so f t w a r e  in  An i m a l  Se r v i c e s . F u t u r e 18 An i m a l   Se r v i c e s 22 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 1 5 Im p l e m e n t  so f t w a r e  th a t  wo u l d  al l o w  An i m a l  Co n t r o l  of f i c e r s  to   wr i t e  el e c t r o n i c  ti c k e t s .   Fu t u r e 18 An i m a l   Se r v i c e s 19 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 1 6 Im p l e m e n t  a so f t w a r e / h a r d w a r e  ap p l i c a t i o n  th a t  wo u l d  al l o w  ti m e   ke e p i n g .    Po s s i b l y  as  a fo l l o w ‐up  to  ER P  pr o j e c t . F u t u r e 18 GU S 22 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 1 7 Im p l e m e n t  an  ap p l i c a t i o n  th a t  wo u l d  al l o w  Cu s t o m e r  Ca r e  to  do   on l i n e  ch a t  wi t h  cu s t o m e r s  in s t e a d  of  ph o n e  ca l l s  or  em a i l s . In   pr o g r e s s 18 Cu s t o m e r   Ca r e 6 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 1 8 Im p l e m e n t  th e  ab i l i t y  to  do  re p o r t i n g  on  em a i l s  th a t  co m e  in t o   Cu s t o m e r  Ca r e . F u t u r e 18 Cu s t o m e r   Ca r e 21 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 1 9 Re p l a c e  Me t e r  Da t a  Ma n a g e m e n t  sy s t e m  wi t h  a sy s t e m  th a t  al l o w s   it s  da t a  to  be  be t t e r  ac c e s s e d  by  ot h e r  en t e r p r i s e  sy s t e m s  su c h  as   th e  CI S  sy s t e m . F u t u r e 18 Cu s t o m e r   Ca r e 15 26 Page 37 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 2 0 Im p l e m e n t  an  im p r o v e d  ut i l i t y  se l f  se r v i c e  po r t a l . F u t u r e 18 Cu s t o m e r   Ca r e 10 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 2 1 Im p l e m e n t  an  ap p l i c a t i o n  fo r  se n d i n g  SM S  (t e x t )  ba s e d   co m m u n i c a t i o n s  to  Ut i l i t y  cu s t o m e r s . F u t u r e 18 Cu s t o m e r   Ca r e 3 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 2 2 Im p l e m e n t  a so l u t i o n  to  he l p  th e  va r i o u s  de p a r t m e n t s  ma n a g e   so c i a l  me d i a  ac c o u n t s . F u t u r e 18 Mu l t i p l e 5 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 2 3 Im p l e m e n t  a to o l  su c h  as  Sm a r t f o r c e  th a t  wi l l  al l o w  th e   co n s o l i d a t i o n  of  mu l t i p l e  Po l i c e  co m m u n i c a t i o n  ap p l i c a t i o n s  in t o  a  si n g l e  to o l . F u t u r e 18 Po l i c e 20 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 2 4 Ad d  to o l s  to  pr o v i d e  mo r e  ex t e n s i v e  da t a  on  Po l i c e  of f i c e r  dr i v i n g   ha b i t s ,  ve h i c l e  pe r f o r m a n c e ,  ac c i d e n t s ,  an d  ot h e r  as p e c t s  of  Po l i c e   ve h i c l e s .  (e x .  Fo r d  Te l e m a t i c s ) . F u t u r e 18 Po l i c e 6 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 2 5 Re p l a c e  L3  bo d y  ca m e r a s  an d  da s h  ca m e r a s  in  Po l i c e  ca r s  (e x .   Ax x o n ) . F u t u r e 18 Po l i c e 9 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 2 6 Im p l m e n t  UA S  (u n m a n n e d  ae r i a l  ve h i c l e )  ca p a b i l i t i e s  th a t  ma y  be   us e f u l  in  mu l t i p l e  de p a r t m e n t s . F u t u r e 18 Po l i c e 4 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 2 7 Re p l a c e  th e  Fi r e h o u s e  Re c o r d s  ma n a g e m e n t  sy s t e m ,  eP C R ,  an d   Fi r e h o u s e  In s p e c t o r  sy s t e m s  wi t h  th e  go a l  of  co n s o l i d a t i n g  al l  th r e e   ap p l i c a t i o n s  in t o  a si n g l e  ap p l i c a t i o n . F u t u r e 18 Fi r e 8 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 2 8 Co n s i d e r  ex p a n d i n g  th e  us e  of  th e  Fi r s t W a t c h  sy s t e m ,  po s s i b l y   in c o r p o r a t i n g  th e  us e  of  th e  Fi r s t P a s s  mo d u l e  fo r  EM S  an a l y t i c s . F u t u r e 18 Fi r e 13 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 2 9 To o l  fo r  se n d i n g  sa t i s f a c t i o n  su r v e y s  to  cu s t o m e r s  wh o  ha v e  be e n   se r v e d  by  EM S . F u t u r e 18 Fi r e 20 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 3 0 A Ti e r  1 CA D  sy s t e m  ma y  be c o m e  ne c e s s a r y  as  th e  Ci t y  gr o w s . F u t u r e 18 Fi r e 15 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 3 1 Re p l a c e  th e  Op e r a t i v e  IQ  am b u l a n c e  in v e n t o r y  sy s t e m . F u t u r e 18 Fi r e 6 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 3 2 Im p l e m e n t  a sy s t e m  fo r  se l l i n g  me r c h a n d i s e  an d  ma n a g i n g   in v e n t o r y  in  th e  Vi s i t o r s  Ce n t e r . F u t u r e 18 CV B 19 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 3 3 Co m p l e t e  th e  mi g r a t i o n  of  th e  Ci t y ' s  em a i l  sy s t e m  to  Mi c r o s o f t   Cl o u d .    Co m p l e t e 18 IT 1 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 3 4 Im p l e m e n t  a ne w  Cu s t o m e r  In f o r m a t i o n  sy s t e m  in  th e  ut i l i t y   Cu s t o m e r  Ca r e  de p a r t m e n t In   pr o g r e s s 18 Cu s t o m e r   Ca r e 9 27 Page 38 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 3 5 Im p l e m e n t  a sy s t e m  fo r  Co d e  En f o r c m e n t  ma n a g e m e n t P l a n n e d 18 Co d e  En f 7 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 3 6 Im p l e m e n t  bo d y  ca m e r a s  in  Co d e  En f o r c e m e n t P l a n n e d 18 Co d e  En f 23 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 3 7 Im p l e m e n t  a re p l a c e m e n t  fo r  Go v Q A  sy s t e m  fo r  pr o c e s s i n g  op e n   re c o r d s  re q u e s t s ,  pr e f e r r a b l y  on e  th a t  is  in t e g r a t e d  wi t h  La s e r f i c h e . P l a n n e d 18 Ci t y  Se c 13 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 3 8 Im p l e m e n t  a so f t w a r e  sy s t e m  fo r  ma n a g i n g  Bo a r d s  an d   Co m m i s s i o n s P l a n n e d 18 Ci t y  Se c 17 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 3 9 Im p l e m e n t  a co n t r a c t  re d l i n i n g  so f t w a r e  fo r  Le g a l  co n t r a c t  re v i e w   (W o r k s h a r e ,  Ch a n g e ‐Pr o  V.  10 ) . P l a n n e d 18 Le g a l 18 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 4 0 Im p l e m e n t  a so f t w a r e  fo r  ma n a g i n g  th e  pr o c e s s  of  Le g a l  co n t r a c t   re v i e w  (i . e .  iC e r t i s ) H o l d 18 Le g a l 5 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 4 1 Pu r c h a s e  a be t t e r  Le g a l  re s e a r c h  se r v i c e  th a n  th e  cu r r e n t  We s t l a w   sy s t e m  (L e x i s N e x i s ,  Ra v e l / H a r v a r d  La w  Li b r a r y ) P l a n n e d 18 Le g a l 6 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 4 2 Im p l e m e n t  a so f t w a r e  to o l  fo r  tr a c k i n g  ce m e t a r y  si t e s  th a t  in c l u d e s   tr a c k i n g  of  da t a  ab o u t  si t e s ,  re c o r d  ma n a g e m e n t ,  an d  ma p p i n g . P l a n n e d 18 Pa r k s 20 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 4 3 Pr o v i d e  fu n c t i o n a l i t y  th a t  wi l l  en a b l e  tw o  wa y  co m m u n i c a t i o n s  wi t h   Ci t y  cu s t o m e r s  an d  th e  ge n e r a l  pu b l i c ;  sy s t e m  wi l l  ne e d   re q u i r e m e n t s  ca r e f u l l y  de f i n e d . P l a n n e d 18 Mu l t i p l e 7 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 4 4 Cr e a t e  so f t w a r e  fu n c t i o n a l i t y  fo r  ch e c k i n g  in  ch i l d r e n  at  th e   Re c r e a t i o n  Ce n t e r  ch i l d  ca r e  fa c i l i t y . F u t u r e 18 Pa r k s 16 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 4 5 Ob t a i n  a se r v i c e  th a t  co n s o l i d a t e s  so c i a l  me d i a  po s t s  re l a t e d  to  th e   Ci t y  in  on e  us e r  co n s o l e  th a t  ca n  be  re v i e w e d  by  St a f f .    (i . e .  Sp r o u t   So c i a l ,  Ho o t s u i t e ) F u t u r e 18 Co m m u n c i a t i on 5 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 4 6 Im p l e m e n t  pl a n  re v i e w  so f t w a r e  to  re p l a c e  Ad o b e  Ac r o b a t .  (i . e .   Bl u e B e a m ) F u t u r e 18 In s p e c t i o n s 4 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 4 7 Co m p l e t e  in s t a l l a t i o n  of  Mi c r o s o f t  Sk y p e  fo r  us e  as  a to o l  fo r   ho l d i n g  we b  co n f e r e n c e s  an d  in s t a n t  me s s a g i n g . In   pr o g r e s s 18 IT 2 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 4 8 Re p l a c e  Hi g h e r  Gr o u n d  em e r g e n c y  ca l l  re c o r d i n g  sy s t e m . In   pr o g r e s s 18 Fi r e 14 Ap p l i c a t i o n s T a c t i c A P P  1. 2 . 4 9 Im p l e m e n t  a ne w  ca s h  co l l e c t i o n  / ca s h i e r i n g  sy s t e m In   pr o g r e s s 18 Fi n a n c e 5 28 Page 39 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ap p l i c a t i o n s C a t a l y s t A P P  2 As  th e  nu m b e r  of  so f t w a r e  ap p l i c a t i o n s  gr o w x  in  th e  Ci t y ,  IT  mu s t   ma i n t a i n  fo c u s  on  su p p o r t i n g  ex i s t i n g  ap p l i c a t i o n s  to  en s u r e  th a t   th e  Ci t y  is  le v e r a g i n g  it s  in v e s t m e n t  in  th o s e  sy s t e m s . Ap p l i c a t i o n s S t r a t e g y A P P  2. 1 Pr e p a r e  ac t i o n  pl a n s  fo r  ke y  en t e r p r i s e  ap p l i c a t i o n s  in  th e   or g a n i z a t i o n . Ap p l i c a t i o n s T a c t i c A P P  2. 1 . 0 Id e n t i f y  ke y  IT  st a f f  ow n e r s  of  ea c h  ap p l i c a t i o n . C o m p l e t e 18 IT 11 Ap p l i c a t i o n s T a c t i c A P P  2. 1 . 2 Id e n t i f y  bu s i n e s s  ow n e r  fo r  ea c h  ap p l i c a t i o n . C o m p l e t e 18 IT 11 Ap p l i c a t i o n s T a c t i c A P P  2. 1 . 3 De v e l o p  an  im p r o v e m e n t  pl a n  fo r  ea c h  ma j o r  so f t w a r e  ap p l i c a t i o n . F u t u r e 18 IT 17 Ap p l i c a t i o n s T a c t i c A P P  2. 1 . 4 Ex p a n d  th e  us e  of  Ad o b e  Ac r o b a t  Pr o / S t a n d a r d  in  th e  Ci t y  to  gi v e   in i d i v i d u a l  de p a r t m e n t s  th e  ab i l i t y  to  re d a c t  do c u m e n t s . F u t u r e 18 Le g a l 18 Ap p l i c a t i o n s S t r a t e g y A P P  2. 2 Ca p i t a l i z e  on  op p o r t u n i t i e s  to  im p r o v e  or  en h a n c e  ex i s t i n g   sy s t e m s . Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 1 Do c u m e n t  th e  re q u i r e m e n t s  fo r  cr e a t i n g  a ce n t r a l  re p o s i t o r y  fo r   Ci t y  co n t r a c t s . In   pr o g r e s s 18 IT 2 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 2 Up g r a d e  Mi c r o s o f t  Of f i c e  to  Of f i c e  36 5 . In   pr o g r e s s 18 IT 1 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 3 Up g r a d e  Mi c r o s o f t  Wi n d o w s  to  at  le a s t  ve r s i o n  10 . In   pr o g r e s s 18 IT 1 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 4 Im p l e m e n t  th e  Ji r a  ti c k e t i n g  sy s t e m s  fo r  GU S  Te c h n i c a l  Se r v i c e s . I n  pr o r e s s 18 GU S 12 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 5 In v e s t i g a t e  im p l e m e n t i n g  th e  Ji r a  ti c k e t i n g  sy s t e m  fo r  Fa c i l i t i e s . F u t u r e 18 Fa c i l i i t e s 11 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 6 Mo v e  fi r e  hy d r a n t  as s e t  ma i n t e n a n c e  fu n c t i o n s  in t o  In f o r  EA M . In   pr o g r e s s 18 GU S 13 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 7 Im p l e m e n t  Ar c G I S  Sy s t e m  Mo n i t o r  to  he l p  ma n a g e  GI S  we b   se r v i c e s . F u t u r e 18 GU S 19 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 8 Up g r a d e  In f o r  mo b i l e  ap p l i c a t i o n . F u t u r e 18 GU S 1 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 9 Up g r a d e  UM A X  to  th e  UM A X  36 5  ve r s i o n . F u t u r e 18 GU S 15 29 Page 40 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 1 0 Co m p l e t e  th e  co n v e r s i o n  of  da t a  fr o m  th e  ol d  QE D  co m p u t e r  ai d e d   di s p a t c h  (C A D )  sy s t e m  to  th e  Su p e r i o n  CA D  sy s t e m . In   pr o g r e s s 18 Po l i c e 5 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 1 1 Up g r a d e  In c o d e  to  In c o d e  ve r s i o n  20 1 7  or  ne w e r  af t e r  th e  ER P   pr o j e c t  is  co m p l e t e . F u t u r e 18 Mu n i c i p a l   Co u r t 2 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 1 2 Up g r a d e  Ty l e r  Co n t e n t  Ma n a g e r  to  HT M L  ve r s i o n  af t e r  up g r a d i n g   In c o d e  to  ve r s i o n  20 1 7 . F u t u r e 18 Mu n i c i p a l   Co u r t 2 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 1 3 Mo v e  th e  pe r m i t  pa y m e n t  pr o c e s s  fo r  pr o p e r t i e s  in  th e  We s t e r n   Di s t r i c t  to  th e  ne w  UM A X  CI S  sy s t e m . F u t u r e 18 In s p e c t i o n s 17 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 1 4 Bu i l d  a co n n e c t i o n  be t w e e n  La s e r f i c h e  an d  In f o r  to  al l o w  th e  sa v i n g   of  In f o r  do c u m e n t s  in t o  La s e r f i c h e . In   pr o g r e s s 18 GU S 13 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 1 5 Em p l o y  th e  Ji r a  ti c k e t i n g  sy s t e m  fo r  su p p o r t i n g  th e  ne w  UM A X  CI S   sy s t e m . In   pr o g r e s s 18 GU S 3 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 1 6 Co m p l e t e  th e  mi g r a t i o n  of  fi n a l  da t a  fr o m  th e  RT A  fl e e t   ma n a g e m e n t  sy s t e m  to  th e  ne w  In f o r  fl e e t  ma n a g e m e n t  sy s t e m . In   pr o g r e s s 18 Fl e e t  Se r v i c e s 1 Ap p l i c a t i o n s T a c t i c A P P  2. 2 . 1 7 Mi g r a t e  No v u s  Ag e n d a  sy s t e m  to  Cl o u d In   pr o g r e s s 18 Ci t y  Se c 2 Ap p l i c a t i o n s S t r a t e g y A P P  2. 3 Id e n t i f y  op p o r t u n i t i e s  to  re d u c e  th e  co s t  of  so f t w a r e  to o l s  by   id e n i t y i n g  to o l s  th a t  ar e  no t  be i n g  ut i l i z e d  he a v i l y .    Ei t h e r   el i m i n a t e  or  co n s o l i d a t e  th a t  fu n c t i o n a l i t y  wi t h  an o t h e r  sy s t e m . Ap p l i c a t i o n s T a c t i c A P P  2. 3 . 1 Us e  IT  mo n i t o r i n g  to o l s  to  mo n i t o r  so f t w a r e  us a g e  an d  id e n t i f y   so f t w a r e  pr o g r a m s  th a t  ar e n ' t  be i n g  us e d . F u t u r e 18 IT 18 Ap p l i c a t i o n s T a c t i c A P P  2. 3 . 2 El i m i n a t e  th e  cu r r e n t  fi s c a l  im p a c t  mo d e l  wh e n  th e  ne w  mo d e l  is   ap p r o v e d  in  Fa l l  of  20 1 7 . In   pr o g r e s s 18 Ec o D e v 2 Ap p l i c a t i o n s T a c t i c A P P  2. 3 . 3 Co n s o l i d a t e  so f t w a r e  pr o g r a m s  to  re d u c e  th e  co s t  of  th e  ov e r a l l   so f t w a r e  po r t f o l i o . O n g o i n g 18 IT 3 30 Page 41 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ap p l i c a t i o n s C a t a l y s t A P P  3 As  th e  Ci t y  gr o w s ,  de p a r t m e n t s  wi l l  re l y  on  te c h n o l o g y  to   ef f i c i e n t l y  me e t  gr o w t h  in  se r v i c e  ne e d s .    Th i s  wi l l  dr i v e  a  si g n i f i c a n t  de m a n d  fo r  so f t w a r e  pu r c h a s e s .    Ho w e v e r ,  so f t w a r e   pu r c h a s e s  al o n e  wi l l  no t  cr e a t e  th e  ne c e s s a r y  ef f i c i e n c i e s .    Th e   fu n c t i o n a l i t y  of  th e  so f t w a r e  mu s t  be  fu l l y  le v e r a g e d  by   id e n t i f y i n g  ke y  bu s i n e s s  pr o c e s s e s  an d  th e n  au t o m a t i n g  th o s e   pr o c e s s e s  to  th e  fu l l e s t  ex t e n t  po s s i b l e . Ap p l i c a t i o n s S t r a t e g y A P P  3. 1 Id e n t i f y  ke y  bu s i n e s s  pr o c e s s e s  th a t  ca n  be  au t o m a t e d  wi t h   ex i s t i n g  or  ne w  so f t w a r e  pr o g r a m s . Ap p l i c a t i o n s T a c t i c A P P  3. 1 . 1 Au t o m a t e  th e  pr o c e s s  fo r  co n t r a c t  re v i e w  an d  ma n a g e m e n t . In   pr o g r e s s 18 Le g a l 7 Ap p l i c a t i o n s T a c t i c A P P  3. 1 . 2 Au t o m a t e  th e  em p l o y e e  on ‐bo a r d i n g  an d  of f ‐bo a r d i n g  pr o c e s s e s . In   pr o g r e s s 18 HR 2 Ap p l i c a t i o n s T a c t i c A P P  3. 1 . 3 Ro u t i n g  co n t r a c t s  fo r  si g n a t u r e . In   pr o g r e s s 18 Le g a l 22 Ap p l i c a t i o n s T a c t i c A P P  3. 1 . 4 Fu r t h e r  au t o m a t e  pr o c e s s  of  in t a k i n g  an d  ro u t i n g  ci t i z e n  se r v i c e   re q u e s t s . In   pr o g r e s s 18 Mu l i t p l e 7 Ap p l i c a t i o n s T a c t i c A P P  3. 1 . 5 Au t o m a t e  th e  pr o c e s s  of  lo g g i n g  ti m e  fo r  an i m a l  sh e l t e r  vo l u n t e e r s . In   pr o g r e s s 18 An i m a l   Se r v i c e s 19 Ap p l i c a t i o n s T a c t i c A P P  3. 1 . 6 Cr e a t e  el e c t r o n i c  fo r m s  fo r  bu s i n e s s  pr o c e s s e s  at  pu b l i c  po o l s   in c l u d i n g  th o s e  th a t  tr a c k  po o l  eq u i p m e n t  pe r f o r m a n c e ,   at t e n d a n c e ,  st a f f  tr a i n i n g ,  an d  in c i d e n t  re p o r t s .    Fu t u r e 18 Pa r k s 21 Ap p l i c a t i o n s T a c t i c A P P  3. 1 . 7 Im p r o v e  pr o c e s s  fo r  no t i f y i n g  us e r s  ab o u t  st r e e t  ad d r e s s  ch a n g e s  or   po t e n t i a l  st r e e t  ad d r e s s  ch a n g e s .    Fu t u r e 18 In s p e c t i o n s 1 Ap p l i c a t i o n s S t r a t e g y A P P  3. 2 Co n t i n u e  th e  de v e l o p m e n t  of  Sh a r e P o i n t  an d  La s e r f i c h e  as   au t o m a t i o n  pl a t f o r m s  fo r  im p r o v i n g  pr o c e s s e s  th a t  ar e n ' t   ad d r e s s e d  by  an o t h e r  sp e c i f i c  so f t w a r e . Ap p l i c a t i o n s T a c t i c A P P  3. 2 . 1 Co n t i n u e  to  id e n t i f y  bu s i n e s s  pr o c e s s e s  th a t  ca n  be  au t o m a t e d  in   Sh a r e P o i n t  or  La s e r f i c h e . In   pr o g r e s s 18 IT 3 Ap p l i c a t i o n s T a c t i c A P P  3. 2 . 2 Ut i l i z e  La s e r f i c h e  to  im p r o v e  pr o c e s s e s  of  ce m e t a r y  pl o t  tr a c k i n g . F u t u r e 18 Ci t y  Se c 21 Ap p l i c a t i o n s T a c t i c A P P  3. 2 . 3 Cr e a t e  La s e r f i c e  wo r k f l o w s  fo r  re c o r d s  de s t r u c t i o n . F u t u r e 18 Ci t y  Se c 16 31 Page 42 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ap p l i c a t i o n s T a c t i c A P P  3. 2 . 4 Pu r c h a s e  a ba n k  of  La s e r f i c e  li c e n s e s  to  ea s e  th e  pr o c e s s  of  ge t t i n g   th e  ne c e s s a r y  li c e n s i n g  fo r  de p a r t m e n t s . F u t u r e 18 Ci t y  Se c 12 Ap p l i c a t i o n s T a c t i c A P P  3. 2 . 5 Us e  Mi c r o s o f t  On e  Dr i v e  as  a me a n s  fo r  fi l e  sh a r i n g . C o m p l e t e 18 Ci t y  Se c 2 Ap p l i c a t i o n s S t r a t e g y A P P  3. 3 Co n t i n u e  im p l e m e n t a t i o n  of  th e  Bu s i n e s s  An a l y s t  / Sy s t e m   An a l y s t  st a f f i n g  mo d e l  fo r  la r g e  en t e r p r i s e  ap p l i c a t i o n s . Ap p l i c a t i o n s T a c t i c A P P  3. 3 . 1 Su p p o r t  GU S  in  cr e a t i n g  bu s i n e s s  an a l y s t  ro l e s  fo r  la r g e  ut i l i t y   ap p l i c a t i o n s . F u t u r e 18 IT 2 Ap p l i c a t i o n s T a c t i c A P P  3. 3 . 2 Su p p o r t  HR  an d  Fi n a n c e  in  cr e a t i n g  bu s i n e s s  an a l y s t  ro l e s  fo r  ER P   im p l e m e n t a t i o n . C o m p l e t e 18 IT 1 Ap p l i c a t i o n s T a c t i c A P P  3. 3 . 3 Su p p o r t  th e  Fi r e  De p t  in  cr e a t i n g  a bu s i n e s s  an a l y s t  ro l e  fo r  Fi r e  an d   Em e r g e n c y  Ma n a g e m e n t  sy s t e m s . F u t u r e 18 IT 2 Ap p l i c a t i o n s T a c t i c A P P  3. 3 . 4 Su p p o r t  th e  Pl a n n i n g  De p t  in  cr e a t i n g  a GI S  An a l y s t / A d d r e s s i n g   Co o r d i n a t o r  ro l e  in  th e  Pl a n n i n g  De p t . F u t u r e 18 Pl a n n i n g 1 Ap p l i c a t i o n s S t r a t e g y A P P  3. 4 In c r e a s e  th e  ab i l i t y  of  IT  to  de f i n e ,  ma p ,  an d  re ‐en g i n e e r  bu s i n e s s   pr o c e s s e s  th a t  ar e  au t o m a t e d  by  so f t w a r e  pr o g r a m s . Ap p l i c a t i o n s T a c t i c A P P  3. 4 . 1 Co n s i d e r  a po l i c y  to  re q u i r e  bu s i n e s s  pr o c e s s  ma p p i n g  an d   en g i n e e r i n g  on  al l  la r g e  so f t w a r e  pr o c e s s e s . F u t u r e 18 IT 17 Ap p l i c a t i o n s T a c t i c A P P  3. 4 . 2 Ac q u i r e  th e  sk i l l s  of  a bu s i n e s s  pr o c e s s  an a l y s t  ei t h e r  th r o u g h   in t e r n a l  de v e l o p m e n t  or  th r o u g h  a th i r d  pa r t y . F u t u r e 18 IT 22 Ap p l i c a t i o n s C a t a l y s t A P P  4 Ov e r  th e  ne x t  fi v e  ye a r s ,  th e r e  wi l l  be  a ra p i d  mi g r a t i o n  of   so f t w a r e  ap p l i c a t i o n s  to  th e  Cl o u d .    Ev e r y  or g a n i z a t i o n  wi l l  ha v e   to  mi g r a t e  so m e  so f t w a r e  to  th e  Cl o u d  in  or d e r  to  ma i n t a i n  a  cu r r e n t  so f t w a r e  po r t f o l i o  an d  me e t  in t e r n a l  an d  ex t e r n a l  de m a n d   fo r  so f t w a r e  se r v i c e s .    Or g a n i z a t i o n s  th a t  ha v e  pr o a c t i v e  Cl o u d   mi g r a t i o n  st r a t e g i e s  wi l l  fa r e  mu c h  be t t e r  th a n  or g a n i z a t i o n s  th a t   do  it  on  an  “a d ‐ho c ”  ba s i s . Ap p l i c a t i o n s S t r a t e g y A P P  4. 1 De v e l o p  an d  be g i n  im p l e m e n t a t i o n  of  a cl o u d  mi g r a t i o n  st r a t e g y .   Ap p l i c a t i o n s T a c t i c A P P  4. 1 . 1 Re v i e w  an d  as s e s s  Ga r t n e r ' s  Sa a S  ad o p t i o n  fr a m e w o r k . F u t u r e 18 IT 17 Ap p l i c a t i o n s T a c t i c A P P  4. 1 . 3 Dr a f t  cl o u d  mi g r a t i o n  st r a t e g y ,  po s s i b l e  wi t h  as s i s t a n c e  fr o m  th i r d   pa r t y . F u t u r e 18 IT 7 32 Page 43 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ap p l i c a t i o n s T a c t i c A P P  4. 1 . 4 De s i g n  a Cl o u d  ar c h i t e c t u r e . F u t u r e 18 IT 8 Ap p l i c a t i o n s T a c t i c A P P  4. 1 . 5 De v e l o p  a pl a n  fo r  mo v i n g  th e  Ci t y ' s  bi g  th r e e  ap p l i c a t i o n s  to  th e   cl o u d :  ER P ,  CI S ,  EA M . F u t u r e 18 IT 2 Ap p l i c a t i o n s T a c t i c A P P  4. 1 . 6 Id e n f i t y  IT  in f r a s t r u c t u r e  th a t  wi l l  re m a i n  on ‐pr e m i s e  an d  a st r a t e g y   fo r  in s u r i n g  th a t  in f r a s t r u c t u r e  is  pr o p e r l y  ma n a g e d . F u t u r e 18 IT 16 Ap p l i c a t i o n s S t r a t e g y A P P  4. 2 Ad o p t  a “C l o u d  fi r s t ”  po l i c y  fo r  ne w  ap p l i c a t i o n s . Ap p l i c a t i o n s T a c t i c A P P  4. 2 . 1 Re s e a r c h  an d  dr a f t  a po l i c y  fo r  en c o u r a g i n g  th e  ad o p t i o n  of  Cl o u d   sy s t e m s . F u t u r e 18 IT 1 Ap p l i c a t i o n s S t r a t e g y A P P  4. 3 Ob t a i n  th e  sk i l l s e t s  ne c e s s a r y  fo r  Cl o u d  mi g r a t i o n . Ap p l i c a t i o n s T a c t i c A P P  4. 3 . 1 Ad d  Sy s t e m  Ad m i n i s t r a t o r s  an d  Sy s t e m  An a l y s t s  ca p a b l e  of   ar c h i t e c t i n g  co n n e c t i o n s  wi t h  Cl o u d  ap p l i c a t i o n s . F u t u r e 18 IT 5 Ap p l i c a t i o n s C a t a l y s t A P P  5 Th e  pr o l i f e r a t i o n  of  ap p l i c a t i o n s  fo c u s e d  on  mo r e  sp e c i f i c  bu s i n e s s   pr o c e s s e s  wi l l  dr i v e  de m a n d  fo r  an  in c r e a s i n g  nu m b e r  of  so f t w a r e   in t e g r a t i o n s  be t w e e n  th o s e  sy s t e m s .    Th i s  ph e n o m e n a  is  ca l l e d   “P e r v a s i v e  In t e g r a t i o n . ”    So m e  of  th o s e  in t e g r a t i o n s  wi l l  in v o l v e   co n n e c t i o n s  be t w e e n  on ‐pr e m i s e  an d  Cl o u d  sy s t e m s ,  gr e a t l y   in c r e a s i n g  th e  ne e d  fo r  in t e g r a t i o n  po l i c e s  an d  go o d  pr a c t i c e s   ar o u n d  go v e r n a n c e ,  se c u r i t y ,  an d  ar c h i t e c t u r e . Ap p l i c a t i o n s S t r a t e g y A P P  5. 1 In s u r e  th a t  IT  pe r s o n n e l  an d  ve n d o r s  ca n  pr o v i d e  th e  pr o p e r  sk i l l s   to  su p p o r t  cu r r e n t  an d  fu t u r e  so f t w a r e  in t e g r a t i o n s . Ap p l i c a t i o n s T a c t i c A P P  5. 1 . 1 Ac q u i r e  th e  sk i l l s  of  an  IT  in t e g r a t i o n  ar c h i t e c t  th r o u g h  in ‐ho u s e   st a f f  or  th r o u g h  th i r d  pa r t y  ve n d o r s . In   pr o g r e s s 18 IT 5 Ap p l i c a t i o n s T a c t i c A P P  5. 1 . 2 Cr e a t e  an  IT  in t e g r a t i o n  po l i c y . F u t u r e 18 IT 11 Ap p l i c a t i o n s C a t a l y s t A P P  6 As  or g a n i z a t i o n s  be c o m e  mo r e  au t o m a t e d  th r o u g h  so f t w a r e   ap p l i c a t i o n s ,  th e r e  wi l l  be  an  in c r e a s i n g  de m a n d  fo r  Bu s i n e s s   An a l y t i c s / B u s i n e s s  In t e l l i g e n c e  ca p a b i l i t i e s  (B A / B I ) .    BA / B I   ba s i c a l l y  in v o l v e s  co n s o l i d a t i n g  da t a  fr o m  mu l t i p l e  sy s t e m s  in t o  a  si n g l e  da t a b a s e  an d  th e n  le v e r a g i n g  va r i o u s  to o l s  to  an a l y z e  an d   ex t r a c t  th a t  da t a Ap p l i c a t i o n s S t r a t e g y A P P  6. 1 De v e l o p  an d  im p l e m e n t  a Bu s i n e s s  An a l y t i c  st r a t e g y . 33 Page 44 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ap p l i c a t i o n s T a c t i c A P P  6. 1 . 1 Se e k  as s i s t a n c e  fr o m  an  ou t s i d e  fi r m  to  de v e l o p  a Ci t y ‐wi d e   st r a t e g y  fo r  mo v i n g  in t o  th e  Bu s i n e s s  In t e l l i g e n c e  do m a i n . F u t u r e 18 GU S 22 Ap p l i c a t i o n s T a c t i c A P P  6. 1 . 2 Ac q u i r e  th e  ne e d e d  sk i l l s e t s  to  im p l e m e n t  bu s i n e s s  in t e l l i g e n c e   ca p a b i l i t i e s .    Th e s e  ma y  in c l u d e  da t a b a s e  ad m i n i s t r a t o r s ,  da t a   ar c h i t e c t s ,  in t e g r a t i o n  ar c h i t e c t s ,  et c . F u t u r e 18 GU S 22 Ap p l i c a t i o n s C a t a l y s t A P P  7 Or g a n i z a t i o n s  mu s t  ha v e  we b  ba s e d  se r v i c e s  th a t  in c l u d e  a pu b l i c   we b s i t e ,  mo b i l e  ap p s ,  an d  In t r a n e t  si t e s .    Th e  we b s i t e  sh o u l d   fo c u s  on  re a c h i n g  as  ma n y  cu s t o m e r s  as  ne c e s s a r y  wh i l e  mo b i l e   ap p s  sh o u l d  fo c u s  on  se r v i c e s  fo r  lo y a l  cu s t o m e r s .    Th e  In t r a n e t   si t e ( s )  sh o u l d  fo c u s  on  se r v i c e s  fo r  em p l o y e e s . Ap p l i c a t i o n s S t r a t e g y A P P  7. 1 De v e l o p  a st r a t e g y  fo r  cr e a t i n g  a si n g l e  mo b i l e  ap p l i c a t i o n  fo r  th e   Ci t y ,  po s s i b l y  co m b i n i n g  th a t  ef f o r t  wi t h  th e  ef f o r t  to  pr o v i d e  a  cu s t o m e r  se r v i c e  ap p  (a k a  31 1  ap p )  fo r  th e  Ci t y . Ap p l i c a t i o n s T a c t i c A P P  7. 1 . 1 Wo r k  wi t h  Co m m u n i c a t i o n s  De p a r t m e n t  to  pl a n  a st r a t e g y  fo r   im p l e m e n t i n g  a mo b i l e  ap p . F u t u r e 18 Co m m u n c i a t i on 12 Ap p l i c a t i o n s T a c t i c A P P  7. 1 . 2 Im p l e m e n t  th e  ca p a b i l i t y  to  sh o w  pa r k s  fa c i l i t i e s  on  mo b i l e  de v i c e s . F u t u r e 18 Pa r k s 13 Ap p l i c a t i o n s S t r a t e g y A P P  7. 2 Co n t i n u e  to  de v e l o p  an d  im p r o v e  th e  Ci t y ' s  we b s i t e . Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 1 Re v i e w  po s s i b i t i e s  to  up g r a d e  th e  we b  pl a t f o r m  on  wh i c h  th e  Ci t y   we b s i t e  is  de v e l o p e d ,  co n s i d e r i n g  op t i o n s  th a t  ma k e  up d a t i n g  us e r   co n t e n t  ea s i e r .    (W o r d P r e s s ,  Sh a r e p o i n t ,  et c . ) .   Fu t u r e 18 Ec o  De v 11 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 2 Mi g r a t e  th e  Ci t y  we b  se r v e r  to  an  Az u r e  pr e b u i l t  we b  en v i r o n m e n t   fo r  Wo r d P r e s s . F u t u r e 18 IT 14 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 3 Re v i e w  cu r r e n t  we b s i t e  fo r  co m p l i a n c e  wi t h  Fe d e r a l  ac c e s s i b i l i t y   gu i d e l i n e s ,  es p e c i a l l y  Am e r i c a n s  wi t h  Di s a b i l i t i e s  Ac t  re q u i r e m e n t s . F u t u r e 18 IT 5 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 4 De v e l o p  a ch a n g e  co n t r o l  pr o c e s s  fo r  we b s i t e . F u t u r e 18 IT 17 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 5 De v e l o p  st a n d a r d s  fo r  we b s i t e  co d i n g ,  sc r i p t i n g ,  an d  pr o g r a m m i n g . F u t u r e 18 IT 17 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 6 Ne e d  ab i l i t y  to  po s t  al l  Ci t y  co n t r a c t s  on l i n e . F u t u r e 18 Pu r c h a s i n g 1 34 Page 45 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 7 IT  sh o u l d  id e n t i f y  wa y s  to  as s i s t  Ec o n o m i c  De v e l o p m e n t  in  pu t t i n g   lo c a t i o n  in f o r m a t i o n  on  th e  Ci t y  we b s i t e  fo r  bu s i n e s s  lo c a t i o n   re s e a r c h e r s . F u t u r e 18 Ec o  De v 2 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 8 Re ‐as s e s  th e  Ci t y  we b s i t e  de s i g n  an d  id e n t i f y  ch a n g e s  th a t  ca n  be   ma d e  to  im p r o v e  th e  pa g e s .   Fu t u r e 18 Ec o  De v 22 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 9 Ne e d  a ci t y  wi d e  ta s k  ca l e n d a r  on  th e  in t r a n e t . F u t u r e 18 Ec o  De v 19 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 1 0 Pl a c e  ou t a g e  ma p s  ge n e r a t e d  by  Mi l s o f t  on  th e  Ci t y  we b s i t e . F u t u r e 18 GU S 20 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 1 1 Cr e a t e  a we b  pa g e  de d i c a t e d  to  em e r g e n c y  ma n a g e m e n t . In   pr o g r e s s 18 Em e r g   Mn g m t 1 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 1 2 Au t o m a t e  su b s c r i b e / u n s u b s c r i b e  fu n c t i o n  fo r  th e  An i m a l  Se r v i c e s   ne w s l e t t e r . F u t u r e 18 An i m a l   Se r v i c e s 17 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 1 3 Le v e r a g e  Ci t y  we b s i t e  to  cr e a t e  in t e r a c t i v e  pa g e s  fo r  th e  up c o m i n g   co m p r e h e n s i v e  pl a n n i n g  pr o j e c t .   Fu t u r e 18 Pl a n n i n g 7 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 1 4 Up d a t e  th e  Ci t y ' s  Co d e  En f o r c e m e n t  we b  pa g e . F u t u r e 18 Co d e  En f 17 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 1 5 Im p r o v e  th e  ab i l i t y  to  lo o k  at  pa r k s  fa c i l i t i e s  us i n g  an  on l i n e   ma p p i n g  we b s i t e . F u t u r e 18 Pa r k s 1 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 1 6 Cr e a t e  a we b p a g e  fo r  se l l i n g  Ci t y  re a l  es t a t e   (r e a l e s t a t e . g e o r g e t o w n . o r g ) . C o m p l e t e 18 CM O 1 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 1 7 Cr e a t e  a we b p a g e  fo r  ma r k e t i n g  Ga r e y  ho u s e . C o m p l e t e 18 Pa r k s 1 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 1 8 Cr e a t e  we b  te m p l a t e s  fo r  Ga r e y  ho u s e  th a t  ca n  be  re ‐us e d  fo r  ot h e r   si t e s . C o m p l e t e 18 IT 16 Ap p l i c a t i o n s T a c t i c A P P  7. 2 . 1 9 Bu i l d  a we b  to o l  th a t  al l o w s  ha z a r d o u s  wa s t e  vo u c h e r s  to  be   su b m i t t e d  by  cu s t o m e r s  th r o u g h  th e  Ci t y  we b s i t e .   Co m p l e t e 18 GU S 11 Ap p l i c a t i o n s S t r a t e g y A P P  7. 3 Co n t i n u e  to  im p r o v e  an d  ma i n t a i n  th e  Ci t y ' s  in t r a n e t  si t e .   Ap p l i c a t i o n s T a c t i c A P P  7. 3 . 1 Id e n t i f y  wa y s  to  en c o u r a g e  us e r s  to  us e  th e  GO  si t e  fo r  Ci t y   co m m u n i c a t i o n s . F u t u r e 18 IT 11 Ap p l i c a t i o n s T a c t i c A P P  7. 3 . 2 Mi g r a t e  th e  Ci t y ' s  in t r a n e t  si t e  fr o m  on ‐pr e m i s e  Sh a r e P o i n t  to   Sh a r e P o i n t  On l i n e . F u t u r e 18 IT 14 Ap p l i c a t i o n s T a c t i c A P P  7. 3 . 3 Hi r e  a th i r d  pa r t y  to  re d e s i g n  Ci t y  In t r a n e t  si t e . F u t u r e 18 IT 24 35 Page 46 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ap p l i c a t i o n s C a t a l y s t A P P  8 Lo c a l  go v e r n m e n t  Em e r g e n c y  Ma n a g e m e n t  is  be c o m i n g  an   in c r e a s i n g l y  di g i t a l  op e r a t i o n .    IT  st a f f  mu s t  as s i s t  in  en s u r i n g  th a t   th e  te c h n o l o g y  to  su p p o r t  th e  EO C  re m a i n s  op e r a t i o n a l  an d   ef f e c t i v e . Ap p l i c a t i o n s S t r a t e g y A P P  8. 1 Id e n t i f y  an d  im p l e m e n t  te c h n o l o g y  ne e d  of  Em e r g e n c y   Ma n a g e m e n t  te a m . Ap p l i c a t i o n s T a c t i c A P P  8. 1 . 1 As s i s t  th e  Em e r g e n c y  Ma n a g e m e n t  Co o r d i n a t o r  in  ma k i n g  su r e  th e   St a t e  of  Te x a s  We b E O C  is  op e r a t i o n a l  fo r  th e  Ci t y . F u t u r e 18 Em e r g   Mn g m t 1 Ap p l i c a t i o n s T a c t i c A P P  8. 1 . 2 La y  ou t  IT  pl a n s  fo r  st a f f i n g  th e  Em e r g e n c y  Op e r a t i o n s  Ce n t e r   du r i n g  an  ac t i v e  em e r g e n c y . F u t u r e 18 Em e r g   Mn g m t 1 Ap p l i c a t i o n s T a c t i c A P P  8. 1 . 3 Wo r k  wi t h  Po l i c e  an d  Fi r e  to  ex p a n d  th e  di s p a t c h  ce n t e r   in f r a s t r u c t u r e  to  ac c o m m o d a t e  ad d i t i o n a l  di s p a t c h e r s . F u t u r e 18 Em e r g   Mn g m t 8 Ap p l i c a t i o n s T a c t i c A P P  8. 1 . 4 Ad d r e s s  th e  pr o b l e m  of  po w e r  ou t a g e s  at  th e  Em e r g e n c y   Op e r a t i o n s  Ce n t e r  (E O C )  by  ad d i n g  un i v e r s a l  po w e r  su p p l y  un i t s  fo r   th e  EO C  an d  ra d i o  ro o m . C o m p l e t e 18 Em e r g   Mn g m t 5 Ap p l i c a t i o n s T a c t i c A P P  8. 1 . 5 Se t ‐up  a pe r m a n e n t  ph o n e  co n f e r e n c e  li n e  fo r  th e  Em e r g e n c y   Ma n a g e m e n t  Co o r d i n a t o r . F u t u r e 18 Em e r g   Mn g m t 1 Ap p l i c a t i o n s T a c t i c A P P  8. 1 . 6 As s i s t  Em e r g e n c y  Op e r a t i o n s  Ce n t e r  in  ev a l u a t i n g  th e  us e  of  Cr i s i s   Tr a c k  so f t w a r e  be i n g  im p l e m e n t e d  by  Wi l l i a m s o n  Co u n t y .   Fu t u r e 18 Em e r g   Mn g m t 17 Ap p l i c a t i o n s T a c t i c A P P  8. 1 . 7 Ad d  la p t o p s  to  th e  EO C  fo r  pe o p l e  fr o m  ou t s i d e  ag e n c i e s  th a t  ma y   op e r a t e  ou t  of  ou r  EO C  du r i n g  an  em e r g e n c y . F u t u r e 18 Em e r g   Mn g m t 22 36 Page 47 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y IN F R A S T R U C T U R E  & OP E R A T I O N S In f r a s t r u c t u r e C a t a l y s t I N F  1 Cl o u d  te c h n o l o g i e s  ha v e  fu l l y  ma t u r e d  an d  al l  fo r m s  of   or g a n i z a t i o n a l  te c h n o l o g i e s ,  in c l u d i n g  so f t w a r e ,  se r v e r s ,  an d   ne t w o r k s  ar e  ra p i d l y  mi g r a t i n g  to  Cl o u d  pl a t f o r m s .    IT  mu s t  ad a p t   to  th i s  tr a n s i t i o n  wi t h  a mi x  of  Cl o u d  an d  on ‐pr e m i s e  sy s t e m s . In f r a s t r u c t u r e S t r a t e g y I N F  1. 1 Pr e p a r e  in f r a s t r u c t u r e  an d  in f r a s t r u c t u r e  re l a t e d  st a f f  fo r  ev e n t u a l   tr a n s i t i o n  of  so m e  sy s t e m s  to  th e  Cl o u d . In f r a s t r u c t u r e T a c t i c I N F  1. 1 . 1 Cr e a t e  a Cl o u d  mi g r a t i o n  st r a t e g y . F u t u r e 18 IT 1 In f r a s t r u c t u r e T a c t i c I N F  1. 1 . 2 Id e n t i f y  sk i l l  se t s  ne e d e d  to  su p p o r t  Sa a S  an d  Ia a S  sy s t e m s . C o m p l e t e 18 IT 1 In f r a s t r u c t u r e C a t a l y s t I N F  3 Se c u r i t y  is  th e  la r g e s t  ch a l l e n g e  fo r  IT  te a m s .    IT  de p a r t m e n t s  wi l l   ha v e  to  co n t i n u a l l y  st r e n g t h e n  th e i r  se c u r i t y  la y e r s  fo r  bo t h  on ‐ pr e m i s e  an d  Cl o u d  in f r a s t r u c t u r e . In f r a s t r u c t u r e S t r a t e g y I N F  3. 1 En s u r e  th a t  th e  ap p r o p r i a t e  am o u n t  of  se c u r i t y  pl a n n i n g  an d  th a t   re s o u r c e s  ar e  in  pl a c e  to  im p l e m e n t  th o s e  pl a n s . In f r a s t r u c t u r e T a c t i c I N F  3. 1 . 1 Co m p l e t e  a IT  se c u r i t y  as s e s s m e n t  an d  pl a n . F u t u r e 18 IT 7 In f r a s t r u c t u r e T a c t i c I N F  3. 1 . 2 Id e n t i f y  po s s i b l e  se c u r i t y  ri s k s  of  th e  Ci t y ' s  pu b l i c  wi ‐fi  sy s t e m F u t u r e 18 IT 13 In f r a s t r u c t u r e S t r a t e g y I N F  3. 2 Co n t i n u e  to  im p r o v e  th e  Ci t y ' s  id e n t i t y  se c u r i t y  la y e r  by   im p l e m e n t i n g  ne w  an d  im p r o v e d  to o l s  an d  pr o c e s s e s  in  th e  ar e a s   of  au t h e n t i c a t i o n ,  id e n t i t y  ma n a g e m e n t ,  an d  ac c e s s  co n t r o l . In f r a s t r u c t u r e T a c t i c I N F  3. 2 . 1 Im p l e m e n t  tw o  fa c t o r  au t h e n t i c a t i o n . F u t u r e 18 IT 7 In f r a s t r u c t u r e T a c t i c I N F  3. 2 . 2 Co n d u c t  tr a i n i n g  fo r  al l  Ci t y  st a f f  on  us e r  le v e l  se c u r i t y . F u t u r e 18 IT 5 In f r a s t r u c t u r e T a c t i c I N F  3. 2 . 3 Dr a f t  an d  im p l e m e n t  a se c u r i t y  po l i c y  fo r  us e r s . F u t u r e 18 IT 7 In f r a s t r u c t u r e S t r a t e g y I N F  3. 3 Co n t i n u e  to  im p r o v e  in f r a s t r u c t u r e  se c u r i t y  la y e r  th r o u g h   co n t i n u e d  de v e l o p m e n t  of  ph y s i c a l  da t a c e n t e r  se c u r i t y  pr o t o c o l s ,   fi r e w a l l s ,  an d  in t r u s i o n  pr e v e n t i o n . In f r a s t r u c t u r e T a c t i c I N F  3. 3 . 1 Co n d u c t  bi ‐an n u a l  pe n e t r a t i o n  te s t s  on  fi r e w a l l s . F u t u r e 18 IT 3 37 Page 48 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y In f r a s t r u c t u r e T a c t i c I N F  3. 3 . 2 Ob t a i n  as s i s t a n c e  fr o m  a th i r d  pa r t y  to  as s e s s  pe r i m e t e r  se c u r i t y   sy s t e m s . F u t u r e 18 IT 13 In f r a s t r u c t u r e T a c t i c I N F  3. 3 . 3 Us e  of  se c u r i t y  da t a  an a l y t i c s  to o l s  in  co n j u n c t i o n  wi t h  tr a d i t i o n a l   se c u r i t y  to o l s . F u t u r e 18 IT 22 In f r a s t r u c t u r e T a c t i c I N F  3. 3 . 4 Im p l e m e n t  a si g n ‐in  pr o c e s s  fo r  fo r  no n ‐em p l o y e e s  wh o  en t e r  IT   ar e a . F u t u r e 18 IT 16 In f r a s t r u c t u r e T a c t i c I N F  3. 3 . 5 De s i g n  an d  im p l e m e n t  a pr o c e s s  fo r  co n d u c t i n g  mo n t h l y  au d i t s  on   wh o  ha s  en t e r e d  IT  da t a c e n t e r . F u t u r e 18 IT 17 In f r a s t r u c t u r e S t r a t e g y I N F  3. 4 Co n t i n u e  to  im p r o v e  th e  ap p l i c a t i o n  se c u r i t y  la y e r  th r o u g h   im p r o v e d  co n t r o l s  on  so f w a r e  ac c e s s  pr i v e l e g e s . In f r a s t r u c t u r e T a c t i c I N F  3. 4 . 1 Pa r t i c i p a t e  in  a th i r d  pa r t y  ri s k  as s e s s m e n t  fo r  ke y  so f t w a r e   ap p l i c a t i o n s . F u t u r e 18 IT 22 In f r a s t r u c t u r e T a c t i c I N F  3. 4 . 2 Cr e a t e  a st a n d a r d i z e d  pr o c e s s  fo r  ma n a g i n g  us e r  pe r m i s s i o n s  in   so f t w a r e  ap p l i c a t i o n s  th a t  co n t a i n  se n s i t i v e  da t a . F u t u r e 18 IT 1 In f r a s t r u c t u r e T a c t i c I N F  3. 4 . 3 Id e n t i f y  ke y  ap p l i c a t i o n s  th a t  mu s t  be  pr o t e c t e d  an d  ou t l i n e   se c u r i t y  me a s u r e s  fo r  th o s e  ap p l i c a t i o n s . F u t u r e 18 IT 11 In f r a s t r u c t u r e T a c t i c I N F  3. 4 . 4 Im p l e m e n t  a "l e a s t  pr i v i l e g e "  ac c e s s  po l i c y  fo r  al l  ma j o r  so f t w a r e   sy s t e m s F u t u r e 18 IT 3 In f r a s t r u c t u r e S t r a t e g y I N F  3. 5 Co n t i n u e  to  im p r o v e  da t a  la y e r  se c u r i t y  th r o u g h  to o l s  su c h  as  tw o ‐ fa c t o r  au t h e n t i c a t i o n ,  en c r y p t i o n ,  an d  da t a  se c u r i t y  au d i t s . In f r a s t r u c t u r e T a c t i c I N F  3. 5 . 1 Co n d u c t  a PC I  co m p l i a n c e  au d i t . F u t u r e 18 IT 5 In f r a s t r u c t u r e T a c t i c I N F  3. 5 . 2 En h a n c e  sy s t e m s  th a t  mo n i t o r  se r v e r  pa t c h i n g  an d  up d a t e s . F u t u r e 18 IT 11 In f r a s t r u c t u r e T a c t i c I N F  3. 5 . 3 Ev a l u a t e  th e  po t e n t i a l  to  us e  da t a  en c r y p t i o n  in  hi g h  ri s k  ar e a s . F u t u r e 18 IT 1 In f r a s t r u c t u r e T a c t i c I N F  3. 5 . 4 Im p l e m e n t  a so f t w a r e  to o l  th a t  di s c o v e r s  th e  st o r a g e  of  se n s i t i v e   da t a  on  Ci t y  ne t w o r k . F u t u r e 18 IT 7 In f r a s t r u c t u r e C a t a l y s t I N F  4 Gr o w i n g  in v e s t m e n t s  in  Ci t y ' s  ph y s i c a l  te c h n o l o g y  in f r a s t r u c t u r e   wi l l  re q u i r e  th a t  IT  fo l l o w  fo r m a l i z e d  an d  ef f e c t i v e  ma n a g e m e n t   pr a c t i c e s .   In f r a s t r u c t u r e S t r a t e g y I N F  4. 1 Cr e a t e  an d  ma i n t a i n  a de t a i l e d  in v e n t o r y  of  al l  IT  eq u i p m e n t . 38 Page 49 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y In f r a s t r u c t u r e T a c t i c I N F  4. 1 . 1 Co n t i n u e  to  im p l e m e n t  La n s w e e p e r  so f t w a r e  to  di s c o v e r  ne w  IT   as s e t s  an d  cr e a t e  re p o r t s / i n v e n t o r i e s  fo r  qu a r t e r l y  re v i e w . F u t u r e 18 IT 1 In f r a s t r u c t u r e T a c t i c I N F  4. 1 . 2 Co n d u c t  a ma n u a l  in v e n t o r y  of  IT  in f r a s t r u c t u r e  to  ve r i f y   in v e n t o r i e s  ge n e r a t e d  by  La n s w e e p e r  to o l . F u t u r e 18 IT 16 In f r a s t r u c t u r e T a c t i c I N F  4. 1 . 3 Us e  ba r c o d i n g ,  RF I D ,  or  ot h e r  to o l s  to  im p r o v e  ef f i c i e n c y  of   co n d u c t i n g  in v e n t o r y  ch e c k s . F u t u r e 18 IT 13 In f r a s t r u c t u r e T a c t i c I N F  4. 1 . 4 Cr e a t e  an  in v e n t o r y  of  de s k t o p  co m p u t e r s . In   pr o g r e s s 18 IT 2 In f r a s t r u c t u r e T a c t i c I N F  4. 1 . 5 Cr e a t e  an  in v e n t o r y  of  IT  se r v e r s . C o m p l e t e 18 IT 2 In f r a s t r u c t u r e T a c t i c I N F  4. 1 . 6 Cr e a t e  an  in v e n t o r y  of  IT  ne t w o r k  eq u i p m e n t . F u t u r e 18 IT 11 In f r a s t r u c t u r e T a c t i c I N F  4. 1 . 7 Id e n t i f y  a st a f f  me m b e r  to  ho l d  th e  re s p o n s i b i l i t y  of  IT  as s e t   ma n a g e r . F u t u r e 18 IT 2 In f r a s t r u c t u r e T a c t i c I N F  4. 1 . 8 Ev a l u a t e  th e  Ci t y ' s  La n s w e e p e r  to o l  to  en s u r e  th a t  it  is  an  ad e q u a t e   to o l  fo r  lo n g  te r m  us e . F u t u r e 18 IT 11 In f r a s t r u c t u r e S t r a t e g y I N F  4. 2 Cr e a t e  a re p l a c e m e n t  sc h e d u l e  fo r  ke y  IT  eq u i p m e n t . In f r a s t r u c t u r e T a c t i c I N F  4. 2 . 1 Cr e a t e  an d  fu n d  a fi v e  (5 )  ye a r  re p l a c e m e n t  sc h e d u l e  fo r  IT   de s k t o p s . In   pr o g r e s s 18 IT 1 In f r a s t r u c t u r e T a c t i c I N F  4. 2 . 2 Cr e a t e  a re p l a c e m e n t  sc h e d u l e  fo r  IT  se r v e r s . F u t u r e 18 IT 1 In f r a s t r u c t u r e T a c t i c I N F  4. 2 . 3 Cr e a t e  a re p l a c e m e n t  sc h e d u l e  fo r  IT  ne t w o r k  eq u i p m e n t . F u t u r e 18 IT 1 In f r a s t r u c t u r e S t r a t e g y I N F  4. 3 Co n t i n u e  to  en h a n c e  th e  Ci t y ' s  di g i t a l  ph o n e  se r v i c e s . In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 1 In c r e a s e  th e  nu m b e r  of  in c o m i n g  an d  ou t g o i n g  ph o n e  li n e s . F u t u r e 18 IT 5 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 2 Im p r o v e  th e  pr o c e s s e s  fo r  ta k i n g  cu s t o m e r  ca l l s  du r i n g   em e r g e n c i e s ;  lo o k  fo r  wa y s  to  un i f y  Fi r e ,  Po l i c e ,  an d  Cu s t o m e r  Ca r e   in  re s p o n s e s . F u t u r e 18 Cu s t o m e r   Ca r e 2 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 3 Im p l e m e n t  Cl o u d  ph o n e  te c h n o l o g i e s . F u t u r e 18 IT 24 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 4 Ev a l u a t e  te l e p h o n e  ne e d s  of  Em e r g e n c y  Op e r a t i o n s  Ce n t e r . F u t u r e 18 Cu s t o m e r   Ca r e 11 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 5 Re d o  th e  ca l l  tr e e  fo r  Cu s t o m e r  Ca r e . F u t u r e 18 Cu s t o m e r   Ca r e 2 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 6 Ne e d  se p a r a t e  ca l l  tr e e s  fo r  Cu s t o m e r  Ca r e  an d  ot h e r  gr o u p s  li k e   Mu n i c i p a l  Co u r t . F u t u r e 18 Cu s t o m e r   Ca r e 11 39 Page 50 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 7 Im p l e m e n t  th e  ca p a b i l i t y  to  ha v e  in t e l l i g e n t  ca l l  ro u t i n g  to  ag e n t s   ba s e d  on  ca l l  lo a d s .    AK A  "O u t b o u n d  Ag e n t "  fu n c t i o n a l i t y . F u t u r e 18 Cu s t o m e r   Ca r e 20 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 8 Ne e d  ab i l i t y  to  cr o s s  ta b u l a t e  ph o n e  nu m b e r s  wi t h  ut i l i t y  cu s t o m e r   ac c o u n t  nu m b e r s  so  th a t  cu s t o m e r s  ex p e r i e n c i n g  a la r g e  nu m b e r  of   is s u e s  ca n  be  id e n t i f i e d . F u t u r e 18 Cu s t o m e r   Ca r e 20 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 9 En h a n c e  in f o r m a t i o n  mo n i t o r s  in  Cu s t o m e r  Ca r e  th a t  di s p l a y  Ut i l i t y   cu s t o m e r  ca l l  in f o r m a t i o n . F u t u r e 18 Cu s t o m e r   Ca r e 18 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 1 0 In t e g r a t e  Ci s c o s  ph o n e s  wi t h  Ex c h a n g e  co n t a c t  li s t .   Fu t u r e 18 In s p e c t i o n s 16 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 1 1 Up g r a d e  Ca l l  Ma n a g e r  so f t w a r e . In   pr o g r e s s 18 IT 1 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 1 2 Im p l e m e n t  SI P  tr u n k i n g  on  ph o n e  li n e s . In   pr o g r e s s 18 IT 5 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 1 3 Fo r m u l a t e  a pr o c e d u r e  fo r  au d i t i n g  ph o n e  nu m b e r s  as s i g n e d  by   Fr o n t i e r . F u t u r e 18 IT 11 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 1 4 Ne e d  a to o l  th a t  al l o w s  st a f f  to  se a r c h  an d  re d a c t  tr a n s c r i p t s  of   ph o n e  ca l l  re c o r d i n g s . F u t u r e 18 Le g a l 14 In f r a s t r u c t u r e T a c t i c I N F  4. 3 . 1 5 Pr e p a r e  a pl a n  to  id e n t i f y  ho w  th e  ph o n e  sy s t e m  wi l l  be  us e d   du r i n g  an  em e r g e n c y  ev e n t . F u t u r e 18 IT 1 In f r a s t r u c t u r e S t r a t e g y I N F  4. 4 Co n t i n u e  to  mo n i t o r  an d  im p r o v e  th e  pe r f o r m a n c e  of  th e  Ci t y ' s   lo c a l  ar e a  ne t w o r k . In f r a s t r u c t u r e T a c t i c I N F  4. 4 . 1 Im p l e m e n t  ne t w o r k  pe r f o r m a n c e  da s h b o a r d s  in  Ex t r a h o p  so f t w a r e . C o m p l e t e 18 IT 1 In f r a s t r u c t u r e S t r a t e g y I N F  4. 5 Id e n t i f y  op p o r t u n i t i e s  to  en h a n c e  th e  Ci t y ' s  in f r a s t r u c t u r e In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 1 Ad d  a Wi ‐Fi  ro u t e r  at  th e  an i m a l  sh e l t e r . F u t u r e 18 An i m a l   Se r v i c e s 11 In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 2 Co n d u c t  an  en g i n e e r i n g  st u d y  to  im p r o v e  Wi ‐Fi  se r v i c e s  on  th e   Sq u a r e . F u t u r e 18 IT 18 In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 3 Ad d  Wi ‐Fi  ho t  sp o t s  to  Po l i c e  ve h i c l e s  in  or d e r  to  ha v e  a si n g l e   de v i c e  th a t  co n n e c t s  in ‐ve h i c l e  te c h n o l o g y  to  th e  In t e r n e t . F u t u r e 18 IT 8 In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 4 Pr o v i d e  wi ‐fi  ca p a b i l i t i e s  at  Ci t y  po o l s  fo r  bo t h  gu e s t s  an d  po o l   bu s i n e s s  fu n c t i o n s .   Fu t u r e 18 Pa r k s 22 40 Page 51 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 6 Im p l e m e n t  a Cl o u d  co l d  st o r a g e  sy s t e m  fo r  ba c k i n g  up  da t a .    Us e   ba c k u p s  fo r  Ci t y  vi d e o s  as  a pi l o t  pr o j e c t .   Fu t u r e 18 IT 11 In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 7 Co n d u c t  a st u d y  to  an a l y z e  pe r f o r m a n c e  of  th e  st o r a g e  ar e a   ne t w o r k  an d  id e n t i f y  po t e n t i a l  im p r o v e m e n t s . F u t u r e 18 IT 14 In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 8 Re p l a c e  se r v e r  fo r  Hi g h e r  Gr o u n d  ca l l  re c o r d i n g  sy s t e m . In   pr o g r e s s 18 IT 14 In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 9 Re p l a c e  se r v e r  fo r  L‐3 ca m e r a  sy s t e m . In   pr o g r e s s 18 IT 3 In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 1 0 Ex p a n d  ca p a c i t y  of  iS C S I  ne t w o r k  sw i t c h e s  at  GC A T  da t a  ce n t e r . In   pr o g r e s s 18 IT 3 In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 1 1 In s t a l l  Cr a d l e P o i n t  mo d e m s  in  al l  em e r g e n c y  se r v i c e  ve h i c l e s . F u t u r e 18 IT 7 In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 1 2 Se p a r a t e  th e  se r v e r  en v i r o n m e n t  fo r  Pu b l i c  Sa f e t y  fr o m  th e  se r v e r   en v i r o n m e n t  fo r  th e  re s t  of  th e  Ci t y . F u t u r e 18 IT 8 In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 1 3 Mo v e  to  a "s o f t w a r e  de f i n e d "  ne t w o r k . F u t u r e 18 IT   22 In f r a s t r u c t u r e T a c t i c I N F  4. 5 . 1 4 Se p a r a t e  th e  se r v e r  en v i r o n m e n t  fo r  SC A D A  fr o m  th e  se r v e r   en v i r o n m e n t  fo r  th e  re s t  of  th e  Ci t y . F u t u r e 18 IT 8 In f r a s t r u c t u r e S t r a t e g y I N F  4. 6 Im p l e m e n t  IT  in f r a s t r u c t u r e  in  ne w  fa c i l i t i e s  be i n g  pl a n n e d  an d   co n s t r u c t e d  by  Ci t y In f r a s t r u c t u r e T a c t i c I N F  4. 6 . 1 Im p l e m e n t  IT  in f r a s t r u c t u r e  in  Do w t o w n  We s t  fa c i l i t i e s In   pr o g r e s s 18 IT 5 In f r a s t r u c t u r e T a c t i c I N F  4. 6 . 2 Im p l e m e n t  IT  in f r a s t r u c t u r e  in  Ga r e y  Pa r k In   pr o g r e s s 18 IT 5 In f r a s t r u c t u r e T a c t i c I N F  4. 6 . 3 Im p l e m e n t  IT  in f r a s t r u c t u r e  in  Fi r e  St a t i o n  6 In   pr o g r e s s 18 IT 5 In f r a s t r u c t u r e T a c t i c I N F  4. 6 . 4 Im p l e m e n t  IT  in f r a s t r u c t u r e  in  Fi r e  St a t i o n  7 In   pr o g r e s s 18 IT 5 In f r a s t r u c t u r e T a c t i c I N F  4. 6 . 5 Im p l e m e n t  IT  in f r a s t r u c t u r e  in  Fi r e  St a t i o n  8 F u t u r e 18 IT 6 In f r a s t r u c t u r e C a t a l y s t I N F  5 Th e  us e  of  A/ V  eq u i p m e n t  in  co n f e r e n c e  ro o m s  is  be c o m i n g  a  si g n i f i c a n t  wo r k l o a d  an d  co s t  as  we b  co n f e r e n c i n g ,  In t e r n e t   ac c e s s ,  an d  di g i t a l  pr e s e n t a t i o n s  be c o m e  th e  no r m a l  fo r   or g a n i z a t i o n a l  co m m u n i c a t i o n s . In f r a s t r u c t u r e S t r a t e g y I N F  5. 1 Im p l e m e n t  me a s u r e s  to  pr o p e r l y  ma n a g e  A/ V  eq u i p m e n t   in s t a l l a t i o n s 41 Page 52 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y In f r a s t r u c t u r e T a c t i c I N F  5. 1 . 1 Dr a f t  an d  im p l e m e n t  an  A/ V  fa c i l i t y  po l i c y  fo r  th e  Ci t y . F u t u r e 18 IT 16 In f r a s t r u c t u r e T a c t i c I N F  5. 1 . 2 Id e n t i f y    an d  pr o v i s i o n  so f t w a r e ,  ha r d w a r e ,  an d  hu m a n  re s o u r c e s   ne e d e d  to  su p p o r t  A/ V . I n  pr o g e s s 18 IT 13 In f r a s t r u c t u r e T a c t i c I N F  5. 1 . 3 Co n v e r t  A/ V  pa r t ‐ti m e  po s i t i o n  to  fu l l  ti m e . F u t u r e 18 IT 6 In f r a s t r u c t u r e S t r a t e g y I N F  5. 2 Ma i n t a i n  cu r r e n t  A/ V  fa c i l i t i e s . In f r a s t r u c t u r e T a c t i c I N F  5. 2 . 1 Id e n t i f y  an d  ad d r e s s  A/ V  is s u e s  in  th e  Em e r g e n c y  Op e r a t i o n s   Ce n t e r . In   pr o g r e s s 18 IT 6 In f r a s t r u c t u r e T a c t i c I N F  5. 2 . 2 Id e n t i f y  an d  ad d r e s s  A/ V  is s u e s  in  th e  Fi r e  Ad m i n  co n f e r e n c e  ro o m . In   pr o g r e s s 18 IT 13 In f r a s t r u c t u r e T a c t i c I N F  5. 2 . 3 Id e n t i f y  an d  ad d r e s s  A/ V  is s u e s  in  th e  Gl a s s c o c k  co n f e r e n c e  ro o m . In   pr o g r e s s 18 IT 18 In f r a s t r u c t u r e S t r a t e g y I N F  5. 3 Id e n t i f y  ne w  A/ V  ne e d s . In f r a s t r u c t u r e T a c t i c I N F  5. 3 . 1 Ch a n g e  pr o j e c t o r  fo r  a LE D  mo n i t o r  in  Gl a s s c o c k  Ro o m . F u t u r e 18 GU S 18 In f r a s t r u c t u r e T a c t i c I N F  5. 3 . 2 Ne e d  A/ V  eq u i p m e n t  in  th e  CV B  co n f e r e n c e  ro m . F u t u r e 18 CV B 20 In f r a s t r u c t u r e T a c t i c I N F  5. 3 . 3 Ne e d  a ki o s k  se t  up  in  th e  lo b b y  of  th e  Vi s i t o r s  Ce n t e r . F u t u r e 18 CV B 17 In f r a s t r u c t u r e T a c t i c I N F  5. 3 . 4 In s u r e  th a t  th e  A/ V  in s t a l l a t i o n  in  ne w  Co u n c i l  Ch a m b e r s  me e t s  th e   ne e d s  of  bo t h  th e  Ci t y  Co u n c i l  an d  Mu n i c i p a l  Co u r t . In   pr o g r e s s 18 Mu n i c i p a l   Co u r t 1 In f r a s t r u c t u r e T a c t i c I N F  5. 3 . 5 Ne e d  mo n i t o r / k i o s k  in  Mu n i c i p a l  Co u r t  lo b b y  to  sh o w  Co u r t  re l a t e d   in f o r m a t i o n  su c h  as  Co u r t  do c k e t . F u t u r e 18 Mu n i c i p a l   Co u r t 18 In f r a s t r u c t u r e C a t a l y s t I N F  6 Us e r  wo r k s t a t i o n s  su c h  as  de s k t o p  co m p u t e r s  an d  la p t o p s  ar e   cr i t i c a l  to  vi r t u a l l y  ev e r y  bu s i n e s s  pr o c e s s  in  th e  Ci t y .  In c r e a s i n g   th e  ca p a b i l i t i e s  of  us e r  wo r k s t a t i o n s ,  in c l u d i n g  pr i n t e r s ,  is  a ke y   wa y  to  en h a n c e  th e  ca p a b i l i t i e s  of  an  or g a n i z a t i o n  as  a wh o l e .    IT   mu s t  in s u r e  th a t  th e  fu n c t i o n a l i t y  of  us e r  wo r k s t a t i o n s  is   co n s t a n t l y  up d a t e d  an d  en h a n c e d .   In f r a s t r u c t u r e S t r a t e g y I N F  6. 1 As s e s  an d  id e n t i f y  im p r o v e m e n t s  an d / o r  ch a n g e s  to  th e  Ci t y ' s   vi r t u a l  de s k t o p  in f r a s t r u c t u r e In f r a s t r u c t u r e T a c t i c I N F  6. 1 . 1 Hi r e  a th i r d  pa r t y  to  co n d u c t  an  as s e s s m e n t  of  th e  Ci t y ' s  vi r t u a l   de s k t o p  in f r a s t r u c t u r e . F u t u r e 18 IT 8 In f r a s t r u c t u r e T a c t i c I N F  6. 1 . 2 Cr e a t e  an  ac t i o n  pl a n  fo r  im p r o v i n g  vi r t u a l  de s k t o p s  or  re t i r i n g   vi r t u a l  de s k t o p  te c h n o l o g y . F u t u r e 18 IT 2 42 Page 53 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y In f r a s t r u c t u r e T a c t i c I N F  6. 1 . 3 Mi g r a t i n g  vi r t u a l  de s k t o p s  to  a hy p e r ‐co n v e r g e d  in f r a s t r u c t u r e . F u t u r e 18 IT 7 In f r a s t r u c t u r e T a c t i c I N F  6. 1 . 4 Mi g r a t e  st o r a g e  fo r  VD I  to  a se p a r a t e  st o r a g e  ar e a  ne t w o r k . In   pr o g r e s s 18 IT 5 In f r a s t r u c t u r e T a c t i c I N F  6. 1 . 5 Im p l e m e n t  Vm w a r e  Vi e w  7 on  vi r t u a l  de s k t o p  ES X  ho s t s . In   Pr o g r e s s 18 IT 2 In f r a s t r u c t u r e S t r a t e g y I N F  6. 2 Id e n t i f y  ar e a s  wh e r e  IT  co u l d  im p r o v e  th e  da i l y  us e r  ex p e r i e n c e   wi t h  th e i r  de s k t o p In f r a s t r u c t u r e T a c t i c I N F  6. 2 . 1 Pr o v i d e  a ce n t r a l  ar e a  on  de s k t o p  to  pl a c e  li n k s  fo r  Cl o u d  sy s t e m s . C o m p l e t e 18 IT 1 In f r a s t r u c t u r e T a c t i c I N F  6. 2 . 2 Im p l e m e n t  fe d e r a t e d  id e n t i t y  ma n a g e m e n t  on  we b  ba s e d  sy s t e m s   so  th a t  us e r s  do  no t  ha v e  to  lo g i n  to  ac c e s s  th a t  sy s t e m . F u t u r e 18 IT 14 In f r a s t r u c t u r e T a c t i c I N F  6. 2 . 3 Im p l e m e n t  mu l t i p l e  ti e r s  of  de s k t o p s  to  im p r o v e  fu n c t i o n a l i t y :    vi r t u a l  de s k t o p s ,  pe r s i s t e n t  vi r t u a l  de s k t o p s  fo r  po w e r  us e r s ,  an d   ph y s i c a l  de s k t o p s . F u t u r e 18 IT 11 In f r a s t r u c t u r e T a c t i c I N F  6. 2 . 4 Im p l e m e n t  si n g l e  si g n  on  fo r  as  ma n y  Ci t y  ap p l i c a t i o n s  as  po s s i b l e . In   pr o g r e s s 18 IT 14 In f r a s t r u c t u r e T a c t i c I N F  6. 2 . 5 Pr e p a r e  a pl a n  th a t  id e n t i f i e s  wa y s  in  wh i c h  IT  ca n  im p r o v e  th e  us e r   ex p e r i e n c e  wi t h  th e  de s k t o p . F u t u r e 18 IT 16 In f r a s t r u c t u r e T a c t i c I N F  6. 2 . 6 Im p l e m e n t  Wi n d o w s  10  on  al l  de s k t o p  co m p u t e r s . In   pr o g r e s s 18 IT 1 In f r a s t r u c t u r e S t r a t e g y I N F  6. 3 Im p r o v e  th e  ma n a g e m e n t  of  us e r  wo r k s t a t i o n s . In f r a s t r u c t u r e T a c t i c I N F  6. 3 . 1 Ev a l u a t e  th e  ne e d  to  im p l e m e n t  Mi c r o s o f t  SC C M  fo r  ma n a g i n g   ph y s i c a l  de s k t o p s  th a t  re m a i n  in  or g a n i z a t i o n . F u t u r e 18 IT 17 In f r a s t r u c t u r e T a c t i c I N F  6. 3 . 2 Ca r r y  ou t  a co m p r e h e n s i v e ,  up d a t a b l e  in v e n t o r y  of  de s k t o p   co m p u t e r  eq u i p m e n t . In   pr o g r e s s 18 IT 1 In f r a s t r u c t u r e T a c t i c I N F  6. 3 . 3 Id e n t i f y  a re p l a c e m e n t  sc h e d u l e  fo r  al l  de s k t o p  eq u i p m e n t . In   pr o g r e s s 18 IT 1 In f r a s t r u c t u r e S t r a t e g y I N F  6. 4 Id e n t i f y  ar e a s  wh e r e  ad d i t i o n a l  en d p o i n t s  (d e s k t o p s ,  la p t o p s ,   ta b l e t s )  ma y  be  ne c e s s a r y . In f r a s t r u c t u r e T a c t i c I N F  6. 4 . 1 Ad d  a ki o s k  co m p u t e r  in  th e  An i m a l  Sh e l t e r  fo r  vo l u n t e e r / v i s i t o r   in t e r a c t i o n . F u t u r e 18 An i m a l   Se r v i c e s 17 43 Page 54 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y In f r a s t r u c t u r e T a c t i c I N F  6. 4 . 2 Ru g g e d i z e d  ta b l e t  fo r  us e  ar o u n d  th e  an i m a l  sh e l t e r . F u t u r e 18 An i m a l   Se r v i c e s 17 In f r a s t r u c t u r e T a c t i c I N F  6. 4 . 3 Ta b l e t s  fo r  Cu s t o m e r  Ca r e  re p s  to  ca r r y  in t o  fi e l d  an d  ca r r y  ou t   cu s t o m e r  in t e r a c t i o n s . F u t u r e 18 Cu s t o m e r   Ca r e 21 In f r a s t r u c t u r e T a c t i c I N F  6. 4 . 4 Ac q u i r e  an d  co n f i g u r e  co m p u t e r s  in  ne w  Co u n c i l  Ch a m b e r s  th a t  ca n   be  us e d  by  bo t h  Mu n i c i p a l  Co u r t s  an d  Ci t y  Co u n c i l . In   pr o g r e s s 18 Cu s t o m e r   Ca r e 7 In f r a s t r u c t u r e T a c t i c I N F  6. 4 . 5 Ad d  ad d i t i o n a l  CA D  mo n i t o r s  in  di s p a t c h . In   pr o g r e s s 18 Fi r e 8 In f r a s t r u c t u r e T a c t i c I N F  6. 4 . 6 In s t a l l  a ne w  co m p u t e r  fo r  co m p u t e r  fo r e n s i c s  us e  in  Po l i c e . In   pr o g r e s s 18 IT 11 In f r a s t r u c t u r e S t r a t e g y I N F  6. 5 Ma n a g e  th e  Ci t y ' s  fl e e t  of  pr i n t e r s  to  in s u r e  th a t  th e  pr i n t e r  fl e e t   me e t s  bu s i n e s s  ne e d s ,  is  ef f i c i e n t ,  an d  re m a i n s  co s t  ef f e c t i v e  fo r   th e  Ci t y . In f r a s t r u c t u r e T a c t i c I N F  6. 5 . 1 Re v i e w  pl a n s  fo r  ne w  Ci t y  Ha l l  an d  Mu n i c i p a l  Co u r t  to  in s u r e  th a t   th e r e  is  ad e q u a t e  pr i n t e r  co v e r a g e . F u t u r e 18 IT 1 In f r a s t r u c t u r e T a c t i c I N F  6. 5 . 2 Re v i e w  co n t r a c t  wi t h  St e w a r t  Or g a n i z a t i o n  to  as s e s s  st a t u s  an d  an y   ne e d e d  ad j u s t m e n t s . F u t u r e 18 IT 17 In f r a s t r u c t u r e T a c t i c I N F  6. 5 . 3 Ne e d  hi g h e r  ca p a c i t y  pr i n t e r / c o p i e r  in  Co d e  En f o r c e m e n t F u t u r e 18 Co d e  En f 2 In f r a s t r u c t u r e C a t a l y s t I N F  7 Th e  us e  of  mo b i l e  de v i c e s  in  en t e r p r i s e s  wi l l  in c r e a s e  ra p i d l y  as   mo r e  so f t w a r e  sy s t e m s  ad d  mo b i l e  co m p o n e n t s  su c h  as  mo b i l e   ap p s  bu i l t  fo r  sp e c i f i c  ap p l i c a t i o n s  or  "m o b i l e  fr i e n d l y "  we b  pa g e s .   In f r a s t r u c t u r e S t r a t e g y I N F  7. 1 Im p l e m e n t  to o l s  fo r  ma n a g i n g  mo b i l e  de v i c e s  an d  ho w  th e   or g a n i z a t i o n  us e s  th e s e  de v i c e s . In f r a s t r u c t u r e T a c t i c I N F  7. 1 . 1 De v e l o p  a mo b i l e  de v i c e  po l i c y  fo r  th e  Ci t y . F u t u r e 18 IT 1 In f r a s t r u c t u r e T a c t i c I N F  7. 1 . 2 Id e n t i f y  st a n d a r d s  fo r  mo b i l e  de v i c e  ha r d w a r e . F u t u r e 18 IT 17 In f r a s t r u c t u r e T a c t i c I N F  7. 1 . 3 Ev a l u a t e  th e  IT  De p a r t m e n t ' s  to o l s  fo r  mo b i l e  de v i c e  ma n a g e m e n t . F u t u r e 18 IT 17 44 Page 55 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y MA N A G E M E N T Ma n a g e m e n t C a t a l y s t M N G  1 Mi g r a t i o n  to  Cl o u d  ba s e d  so f t w a r e  wi l l  gr e a t l y  in c r e a s e  th e   im p o r t a n c e  of  ef f e c t i v e  IT  pr o c u r e m e n t .      Un d e r  Cl o u d  mo d e l s ,  th e   ve n d o r  ma n a g e s  so f t w a r e  in f r a s t r u c t u r e .  Th i s  cr e a t e s  nu m e r o u s   ri s k s  fo r  th e  cu s t o m e r ,  in c l u d i n g  ch a n g e s  or  in t e r r u p t i o n s  to   so f t w a r e  fu n c t i o n a l i t y  th a t  co u l d  af f e c t  cr i t i c a l  bu s i n e s s   op e r a t i o n s .      Th e s e  ri s k s  mu s t  be  ma n a g e d  th r o u g h  ef f e c t i v e   co n t r a c t s . Ma n a g e m e n t S t r a t e g y M N G  1. 1 De v e l o p  a te a m  ca p a b l e  of  re v i e w i n g  co n t r a c t s  fo r  ke y  IT  is s u e s   Ma n a g e m e n t T a c t i c M N G  1. 1 . 1 Ac q u i r e  ke y  sk i l l  se t s  ne e d e d  fo r  IT  co n t r a c t  re v i e w . F u t u r e 18 IT 5 Ma n a g e m e n t T a c t i c M N G  1. 1 . 2 Ac q u i r e  in t e r n a l  an d / o r  ex t e r n a l  re s o u r c e s  ca p a b l e  of  IT  co n t r a c t   ma n a g e m e n t . F u t u r e 18 IT 7 Ma n a g e m e n t S t r a t e g y M N G  1. 2 De v e l o p  re ‐us a b l e  te m p l a t e s  fo r  RF P s ,  so f t w a r e  li c e n s i n g   ag r e e m e n t s ,  so f t w a r e  ma i n t e n a n c e  co n t r a c t s ,  an d  ot h e r  IT  re l a t e d   pr o c u r e m e n t  do c u m e n t s .   Ma n a g e m e n t T a c t i c M N G  1. 2 . 1 De v e l o p  a te m p l a t e  fo r  IT  so f t w a r e  ma i n t e n a n c e  co n t r a c t s ;  or ,   de v e l o p  a ch e c k l i s t  fo r  is s u e s  to  lo o k  fo r  in  IT  so f t w a r e  ma i n t e n a n c e   co n t r a c t s . F u t u r e 18 IT 2 Ma n a g e m e n t T a c t i c M N G  1. 2 . 2 De v e l o p  a te m p l a t e  fo r  IT  so f t w a r e  li c e n s e  co n t r a c t s ;  or ,  de v e l o p  a  ch e c k l i s t  fo r  is s u e s  to  lo o k  fo r  in  IT  so f t w a r e  li c e n s i n g  co n t r a c t s . F u t u r e 18 IT 2 Ma n a g e m e n t T a c t i c M N G  1. 2 . 3 De v e l o p  a te m p l a t e  fo r  IT  re l a t e d  RF P s . F u t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  1. 2 . 4 De v e l o p  st a n d a r d  ev a l u a t i o n  cr i t e r i a  fo r  Cl o u d  ba s e d  ap p l i c a t i o n s . F u t u r e 18 IT 1 Ma n a g e m e n t C a t a l y s t M N G  2 As  th e  us e  of  te c h n o l o g y  gr o w s  in  al l  or g a n i z a t i o n s ,  IT   de p a r t m e n t s  mu s t  ha v e  a me a n s  of  re c o v e r i n g  co s t s  of  bu s i n e s s   dr i v e n  te c h n o l o g y  in i t i a t i v e s  to  en s u r e  th a t  th o s e  in i t i a t i v e s  ar e   su s t a i n a b l e  an d  su p p o r t a b l e  by  IT . Ma n a g e m e n t S t r a t e g y M N G  2. 1 Co n t i n u e  to  ma i n t a i n  an d  en h a n c e  th e  Ci t y ' s  us e  ba s e d  IT   al l o c a t i o n  mo d e l . Ma n a g e m e n t T a c t i c M N G  2. 1 . 1 Si m p l i f y  al l o c a t i o n  mo d e l  se r v i c e  ca t a l o g . F u t u r e 18 IT 11 45 Page 56 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ma n a g e m e n t T a c t i c M N G  2. 1 . 2 In s u r e  co n s i s t e n c y  in  al l o c a t i o n s  ov e r  ti m e . In   pr o g r e s s 18 IT 1 Ma n a g e m e n t T a c t i c M N G  2. 1 . 3 In c r e a s e  th e  am o u n t  of  tr a n s p a r e n c y  in  th e  IT  al l o c a t i o n  mo d e l  by   pr o v i d i n g  ch a r g e b a c k  in f o r m a t i o n  on  th e  Ci t y  in t r a n e t  si t e . In   pr o g r e s s 18 IT 3 Ma n a g e m e n t C a t a l y s t M N G  3 Th e  Ci t y  mu s t  en s u r e  th a t  th e  ri g h t  de c i s i o n s  ar e  ma d e  ab o u t   te c h n o l o g y  pr o g r a m s  to  in s u r e  th a t  th o s e  pr o g r a m s  ar e  in   al i g n m e n t  wi t h  Ci t y  st r a t e g i c  in i t i a t i v e s ,  th a t  th e  or g a n i z a t i o n  ca n   su p p o r t  th a t  te c h n o l o g y ,  an d  do n ' t  pr e s e n t  ex c e s s i v e  ri s k . Ma n a g e m e n t S t r a t e g y M N G  3. 1 Co n t i n u e  to  su p p o r t  an d  en h a n c e  th e  IT  St e e r i n g  Co m m i t t e e . Ma n a g e m e n t T a c t i c M N G  3. 1 . 1 Cr e a t e  an  IT  Go v e r n a n c e  da s h b o a r d  th a t  sh o w s  ho w  th e  pr o c e s s  is   wo r k i n g . F u t u r e 18 IT 11 Ma n a g e m e n t T a c t i c M N G  3. 1 . 2 Bu i l d  a mo d e l  to  sh o w  th e  to t a l  co s t  of  ow n e r s h i p  of  so f t w a r e   ap p l i c a t i o n s . F u t u r e 18 IT 17 Ma n a g e m e n t S t r a t e g y M N G  3. 2 En s u r e  th a t  al l  IT  go v e r n a n c e  pr o c e s s e s  ar e  tr a n s p a r e n t  an d  cl e a r   to  de p a r t m e n t  ma n a g e r s . Ma n a g e m e n t T a c t i c M N G  3. 2 . 1 Im p r o v e  IT  co m m u n i c a t i o n  ab o u t  th e  IT  go v e r n a n c e  pr o g r e s s . F u t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  3. 2 . 2 Re v i e w  th e  go v e r n a n c e  pr o c e s s  an d  ho w  it  is  wo r k i n g  wi t h  Ci t y   Ma n a g e r s . F u t u r e 18 IT 16 Ma n a g e m e n t C a t a l y s t M N G  4 Ef f e c t i v e  po l i c i e s  an d  pr o c e d u r e s  ar e  a re q u i r e m e n t  fo r  an y  la r g e   IT  or g a n i z a t i o n .    Th e  po l i c i e s  ar e  ne c e s s a r y  fo r  IT  to  ma i n t a i n   ef f i c i e n c y ,  pr o v i d e  ac c e p t a b l e  le v e l s  of  su p p o r t ,  re m a i n  fi n a n c i a l l y   su s t a i n a b l e  ,a n d  re d u c e  se c u r i t y  ri s k s .   Ma n a g e m e n t S t r a t e g y M N G  4. 1 Id e n t i f y ,  cr e a t e ,  an d  ma n a g e  hi g h  pr i o r i t y  IT  po l i c e s  an d   pr o c e d u r e s . Ma n a g e m e n t T a c t i c M N G  4. 1 . 1 De v e l o p  ha r d w a r e  pr o v i s i o n i n g  st r a t e g y . In   pr o g r e s s 18 IT 1 Ma n a g e m e n t T a c t i c M N G  4. 1 . 2 De v e l o p  el e c t r o n i c  co m m u n i c a t i o n s  po l i c y . F u t u r e 18 IT 16 Ma n a g e m e n t T a c t i c M N G  4. 1 . 3 De v e l o p  mo b i l e  de v i c e  po l i c y . F u t u r e 18 IT 16 Ma n a g e m e n t T a c t i c M N G  4. 1 . 4 De v e l o p  pe r s o n a l  de v i c e  po l i c y . F u t u r e 18 IT 16 Ma n a g e m e n t T a c t i c M N G  4. 1 . 5 De v e l o p  se c u r i t y  po l i c y . F u t u r e 18 IT 1 46 Page 57 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ma n a g e m e n t T a c t i c M N G  4. 1 . 6 De v e l o p  we b  go v e r n a n c e  po l i c y . F u t u r e 18 IT 16 Ma n a g e m e n t T a c t i c M N G  4. 1 . 7 De v e l o p  a po l i c y  fo r  A/ V  su p p o r t . F u t u r e 18 IT 16 Ma n a g e m e n t T a c t i c M N G  4. 1 . 8 De v e l o p  a po l i c y  fo r  so f t w a r e  pu r c h a s e s . F u t u r e 18 IT 11 Ma n a g e m e n t T a c t i c M N G  4. 1 . 9 De v e l o p  a po l i c y  fo r  pr o v i s i o n i n g  vo l u n t e e r s  wi t h  IT  re s o u r c e s . F u t u r e 18 IT 16 Ma n a g e m e n t T a c t i c M N G  4. 1 . 9 Id e n t i f y  an  IT  st a f f  me m b e r ( s )  to  ma n a g e  re p o s i t o r y  fo r  IT  po l i c e s ,   pr o c e d u r e s ,  an d  pr o c e s s e s .   Fu t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  4. 1 . 1 0 Cr e a t e  a re p o s i t o r y  fo r  po l i c i e s ,  pr o c e d u r e s ,  an d  pr o c e s s e s . F u t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  4. 1 . 1 1 De v e l o p  a po l i c y  fo r  ma n a g i n g  ac c e s s  to  en t e r p r i s e  ap p l i c a t i o n s . F u t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  4. 1 . 1 2 De v e l o p  a po l i c y  fo r  se c u r i t y  aw a r e n e s s . F u t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  4. 1 . 1 3 De v e l o p  a po l i c y  fo r  in f o r m a t i o n / d a t a  se c u r i t y . F u t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  4. 1 . 1 4 De v e l o p  a da t a  se c u r i t y  po l l i c y . F u t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  4. 1 . 1 5 De v e l o p  a po l i c y  fo r  se c u r i n g  IT  fa c i l i t i e s . F u t u r e 18 IT 11 Ma n a g e m e n t T a c t i c M N G  4. 1 . 1 6 De v e l o p  a po l i c y  fo r  di s a s t e r  re c o v e r y F u t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  4. 1 . 1 7 De v e l o p  a ch a n g e  ma n a g e m e n t  po l i c y . F u t u r e 18 IT 11 Ma n a g e m e n t T a c t i c M N G  4. 1 . 1 8 De v e l o p  an  in c i d e n t  re s p o n s e  po l i c y . F u t u r e 18 IT 11 Ma n a g e m e n t T a c t i c M N G  4. 1 . 1 9 De v e l o p  a re m o t e  ac c e s s  po l i c y . F u t u r e 18 IT 11 Ma n a g e m e n t T a c t i c M N G  4. 1 . 2 0 De v e l o p  a ve n d o r  ac c e s s  po l i c y . F u t u r e 18 IT 11 Ma n a g e m e n t T a c t i c M N G  4. 1 . 2 1 De v e l o p  a po l i c y  fo r  da t a  ba c k u p  an d  re t e n t i o n . F u t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  4. 1 . 2 2 De v e l o p  a po l i c y  fo r  da t a  pr o t e c t i o n  an d  en c r y p t i o n . F u t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  4. 1 . 2 3 De v e l o p  a po l i c y  fo r  me d i a  ha n d l i n g  an d  di s p o s a l .    Fu t u r e 18 IT 16 Ma n a g e m e n t T a c t i c M N G  4. 1 . 2 4 De v e l o p  a po l i c y  fo r  pa s s w o r d s . F u t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  4. 1 . 2 5 De v e l o p  a po l i c y  fo r  so f t w a r e  in t e g r a t i o n . F u t u r e 18 IT 16 Ma n a g e m e n t T a c t i c M N G  4. 1 . 2 6 De v e l o p  a po l i c y  re g a r d i n g  se r v e r  ma n a g e m e n t  fo r  IT  em p l o y e e s . F u t u r e 18 IT 11 Ma n a g e m e n t S t r a t e g y M N G  4. 3 Id e n t i f y ,  do c u m e n t ,  an d  im p r o v e  ke y  IT  pr o c e s s e s . 17 Ma n a g e m e n t T a c t i c M N G  4. 3 . 1 Im p l e m e n t  we e k l y ,  mo n t h l y ,  an d  ye a r l y  sy s t e m  ma i n t e n a n c e   sc h e d u l e s . F u t u r e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  4. 3 . 2 De v e l o p  a pr o c e s s  fo r  ch a n g e  co n t r o l s  on  ne t w o r k  se c u r i t y  ch a n g e s . F u t u r e 18 IT 11 Ma n a g e m e n t T a c t i c M N G  4. 3 . 3 De v e l o p  a ch a n g e  co n t r o l  pr o c e s s  fo r  we b s i t e  ch a n g e s . F u t u r e 18 IT 16 Ma n a g e m e n t T a c t i c M N G  4. 3 . 4 En s u r e  a cl e a r ,  co n s i s t e n t  po l i c y  on  ma n a g i n g  ap p l i c a t i o n  le v e l   pe r m i s s i o n s  in  en t e r p r i s e  cl a s s  sy s t e m s . F u t u r e 18 IT 1 47 Page 58 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ma n a g e m e n t T a c t i c M N G  4. 3 . 5 Id e n t i f y  a wa y  to  im p l e m e n t  a pr o c e s s  ca l e n d a r  th a t  wi l l  he l p  IT   ma n a g e  th e  la r g e  am o u n t  of  mo n t h l y  pr o c e s s e s  re q u i r e d  to   ma i n t a i n  sy s t e m s . F u t u r e 18 IT 1 Ma n a g e m e n t C a t a l y s t M N G  5 In  or d e r  to  me e t  de m a n d  fo r  te c h n i c a l  se r v i c e s  an d  cu s t o m e r   ex p e c t a t i o n s ,  IT  mu s t  ac h i e v e  an d    ma i n t a i n  hi g h  le v e l s  of   pe r f o r m a n c e .    Th e  de p a r t m e n t  mu s t  cl e a r l y  id e n t i f y  it s  mi s s i o n ,   go a l s ,  an d  st r a t e g i e s .      Pr o g r e s s  to w a r d  th e s e  go a l s  mu s t  be   co n s t a n t l y  mo n i t o r e d  an d  me a s u r e d  to  id e n t i f y  is s u e s  an d  tr e n d s   th a t  ma y  im p a c t  pe r f o r m a n c e . Ma n a g e m e n t S t r a t e g y M N G  5. 1 Em p l o y  a st r a t e g i c  pr o c e s s  fo r  id e n t i f y i n g  th e  mi s s i o n ,  go a l s ,  an d   st r a t e g i e s  of  th e  IT  de p a r t m e n t Ma n a g e m e n t T a c t i c M N G  5. 1 . 1 Id e n t i f y  an d  do c u m e n t  th e  mi s s i o n  of  th e  IT  de p a r t m e n t . C o m p l e t e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  5. 1 . 2 Id e n t i f y  an d  do c u m e n t  th e  go a l s  of  th e  IT  de p a r t m e n t . C o m p l e t e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  5. 1 . 3 Id e n t i f y  an d  do c u m e n t  th e  st r a t e g i e s  of  th e  IT  de p a r t m e n t . C o m p l e t e 18 IT 3 Ma n a g e m e n t S t r a t e g y M N G  5. 2 Id e n t i f y  pe r f o r m a n c e  me a s u r e s  th a t  ma y  be  us e d  to  me a s u r e   pr o g r e s s  to w a r d  IT  de p a r t m e n t  go a l s .   Ma n a g e m e n t T a c t i c M N G  5. 2 . 1 Id e n t i f y  an d  do c u m e n t  pe r f o r m a n c e  me a s u r e s . C o m p l e t e 18 IT 1 Ma n a g e m e n t T a c t i c M N G  5. 2 . 2 In s t i t u t e  pr o c e s s e s  fo r  co n s t a n t l y  up d a t i n g  pe r f o r m a n c e  me a s u r e s . C o m p l e t e 18 IT 3 Ma n a g e m e n t C a t a l y s t M N G  6 Th e  IT  De p a r t m e n t ' s  or g a n i z a t i o n a l  st r u c t u r e  mu s t  co n t i n u a l l y   ev o l v e  as  te c h n o l o g y  ch a n g e s  an d  th e  Ci t y  or g a n i z a t i o n  ch a n g e s . Ma n a g e m e n t S t r a t e g y M N G  6. 1 Id e n t i f y  de p a r t m e n t  fu n c t i o n s  th a t  ne e d  to  be  ad d e d  or  de l e t e d . Ma n a g e m e n t T a c t i c M N G  6. 1 . 1 Tr a n s f e r  th e  91 1  st r e e t  ad d r e s s i n g  fu n c t i o n  ou t  of  th e  IT   de p a r t m e n t . In   pr o g r e s s 18 IT 5 Ma n a g e m e n t S t r a t e g y M N G  6. 2 Ac q u i r e  mo r e  ad v a n c e d  IT  po s i t i o n s  to  su p p o r t  th e  la r g e r   en t e r p r i s e  sy s t e m s  cu r r e n t l y  be i n g  im p l e m e n t e d  by  th e  Ci t y .   48 Page 59 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y Ma n a g e m e n t T a c t i c M N G  6. 2 . 1 Co n d u c t  an  an a l y s i s  to  de t e r m i n e  wh i c h  ad v a n c e d  IT  sk i l l s e t s  wi l l  be   ne e d e d  to  su p p o r t  ER P ,  CI S ,  an d  EA M  sy s t e m s . C o m p l e t e 18 IT 1 49 Page 60 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y RI S K  MA N A G E M E N T Ca t a l y s t R S K  1 Th e  Ci t y  ha s  im p l e m e n t e d  te c h n o l o g y  in  ne a r l y  ev e r y  fa c e t  of  it s   cr i t i c a l  op e r a t i o n s  an d  mu s t  ha v e  th e  me a n s  to  re s t o r e  IT  sy s t e m s   ra p i d l y  af t e r  a di s a s t e r .   Ri s k S t r a t e g y R S K  1. 1 Pr e p a r e  a di s a s t e r  re c o v e r y  pl a n  th a t  id e n t i f i e s  th e  mo s t  li k e l y   di s a s t e r  sc e n a r i o s  an d  ho w  th e  Ci t y  wo u l d  re c o v e r  fr o m  th o s e . Ri s k T a c t i c R S K  1. 1 . 1 Re t a i n  a th i r d  pa r t y  to  co n d u c t  a di s a s t e r  re c o v e r y  pl a n  fo r  th e  Ci t y . F u t u r e 18 IT 14 Ri s k T a c t i c R S K  1. 1 . 2 Pr e p a r e  an  in c i d e n t  re p o n s e  pl a n  fo r  th e  Ci t y . F u t u r e 18 IT 1 Ri s k S t r a t e g y R S K  1. 2 Ma i n t a i n  an d  en h a n c e  cu r r e n t  di s a s t e r  re c o v e r y  so l u t i o n s  fo r  th e   Ci t y ' s  se r v e r  an d  st o r a g e  en v i r o n m e n t s . Ri s k T a c t i c R S K  1. 2 . 1 Co m p l e t e  an  in t e r i m  di s a s t e r  re c o v e r y  ce n t e r  at  th e  PS O T C  un t i l  a  lo n g  te r m  di s a s t e r  re c o v e r y  da t a  ce n t e r  ca n  be  id e n t i f i e d . In   pr o g r e s s 18 IT 7 Ri s k T a c t i c R S K  1. 2 . 2 Re f u r b i s h  th e  th e  PS O T C  da t a c e n t e r  or  bu i l d  a ne w  DR  da t a  ce n t e r   at  an o t h e r  Ci t y  fa c i l i t y . In   pr o g r e s s 18 IT 7 Ri s k T a c t i c R S K  1. 2 . 3 Cr e a t e  ne t w o r k i n g  an d  sw i t c h i n g  ca p a b i l i t i e s  to  al l o w  Ci t y  fa c i l i t i e s   to  co n n e c t  to  In t e r n e t  in  th e  ev e n t  th a t  GC A T  da t a  ce n t e r  is  lo s t . In   pr o g r e s s 18 IT 5 Ri s k T a c t i c R S K  1. 2 . 4 In c r e a s e  re d u n d a n c y  in  GU S  SC A D A  in f r a s t r u c t u r e . In   pr o g r e s s 18 IT 7 Ri s k T a c t i c R S K  1. 2 . 5 Co m p l e t e  th e  pi l o t  of  VM w a r e  DR a a S ;  ma k e  de t e r m i n a t i o n  of  ho w   to  pr o c e e d  wi t h  im p l e m e n t i n g  a fa i l o v e r  da t a  ce n t e r . C o m p l e t e 18 IT 7 Ri s k T a c t i c R S K  1. 2 . 6 Id e n t i f y  ke y  IT  pr o c e s s e s . F u t u r e 18 IT 1 Ri s k T a c t i c R S K  1. 2 . 7 Id e n t i f y  ke y  st a f f  re s p o n s i b l e  fo r  pr o c e s s e s  an d  id e n t i f y  re d u n d a n t   st a f f . In   pr o g r e s s 18 IT 1 Ri s k T a c t i c R S K  1. 2 . 8 In s t a l l  se r v e r s  at  th e  PS O T C  da t a c e n t e r  ca p a b l e  of  ac t i n g  as  fa i l o v e r   se r v e r s  fo r  th e  Ci t y  se r v e r  in f r a s t r u c t u r e .   In   pr o g r e s s 18 IT 7 Ri s k T a c t i c R S K  1. 2 . 9 In s t a l l  se r v e r s  at  th e  PS O T C  da t a c e n t e r  ca p a b l e  of  ac t i n g  as  fa i l o v e r   se r v e r s  fo r  th e  Ci t y  VD I  in f r a s t r u c t u r e .   In   pr o g r e s s 18 IT 7 50 Page 61 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y ST A F F I N G St a f f C a t a l y s t S T F  1 Th e  in e v i t a b l e  mi g r a t i o n  of  te c h n o l o g y  to  th e  “C l o u d ”  an d  gr o w t h   in  te c h n o l o g y  us e  wi l l  re q u i r e  th a t  IT  st a f f  co n s t a n t l y  le a r n  ne w   sk i l l s  an d  re ‐in v e n t  th e i r  ow n  sk i l l  se t s . St a f f S t r a t e g y S T F  1. 1 As s i s t  IT  st a f f  in  de v e l o p i n g  an d  pr a c t i c i n g  no n ‐te c h n i c a l  sk i l l s  su c h   as  ab i l i t y  to  wo r k  wi t h  bu s i n e s s  ow n e r s ,  le a d e r s h i p ,  cr e a t i v e   pr o b l e m  so l v i n g ,  an d  bu s i n e s s  ac u m e n . St a f f T a c t i c S T F  1. 1 . 1 Re q u i r e  th a t  IT  em p l o y e e s  us e  a po r t i o n  of  tr a i n i n g  re s o u r c e s  on   no n ‐te c h n i c a l  tr a i n i n g . In   pr o g r e s s 18 IT 16 St a f f T a c t i c S T F  1. 1 . 2 St r o n g l y  en c o u r a g e  IT  st a f f  to  pa r t i c i p a t e  in  Ci t y  le d  pr o g r a m s  to   de v e l o p  le a d e r s h i p ,  su p e r v i s o r y  sk i l l s ,  an d  ot h e r  no n ‐te c h n i c a l   sk i l l s e t s . In   pr o g r e s s 18 IT 11 St a f f T a c t i c S T F  1. 1 . 3 En c o u r a g e  IT  st a f f  to  ta k e  no n ‐IT  ro l e s  on  ci t y ‐wi d e  pr o j e c t s  to  he l p   bu i l d  re l a t i o n s h i p s  an d  no n ‐te c h n i c a l  sk i l l  se t s . In   pr o g r e s s 18 IT 16 St a f f T a c t i c S T F  1. 1 . 4 Dr a f t  an  IT  tr a i n i n g  po l i c y F u t u r e 18 IT 11 St a f f C a t a l y s t S T F  2 Th e  po r t f o l i o  of  so f t w a r e  ap p l i c a t i o n s  an d  IT  in f r a s t r u c t u r e   re q u i r e d  to  su p p o r t  th o s e  ap p l i c a t i o n s  wi l l  be c o m e  mo r e  co m p l e x   as  th e  Ci t y  of  Ge o r g e t o w n  ma t u r e s  in t o  a la r g e r  Ci t y .    Th e s e  ne w   sy s t e m s  wi l l  re q u i r e  sk i l l  se t s  th a t  do n ' t  cu r r e n t l y  ex i s t  at  th e  Ci t y .    St a f f S t r a t e g y S T F  2. 1 Id e n t i f y  an d  ac q u i r e  IT  sk i l l s e t s  ne e d e d  fo r  th e  fu t u r e  fo c u s i n g  on   th e  ac q u i s i t i o n  of  sp e c i a l i z e d  sk i l l s e t s  ne e d e d  fo r  mo d e r n  IT   de p l o y m e n t s . St a f f T a c t i c S T F  2. 1 . 1 Ac q u i r e  sk i l l s  to  re v i e w  so f t w a r e  ma i n t e n a n c e  co n t r a c t s  an d   so f t w a r e  li c e n s i n g  co n t r a c t s .  (I T ) F u t u r e 18 IT 8 St a f f T a c t i c S T F  2. 1 . 2 Ac q u i r e  a st a f f  pe r s o n  wi t h  da t a b a s e  ad m i n i s t r a t i o n  sk i l l s  (D B A ) . F u t u r e 18 IT 5 St a f f T a c t i c S T F  2. 1 . 3 Ac q u i r e  a cl o u d  ar c h i t e c t ,  th r o u g h  th e  cr e a t i o n  of  ar c h i t e c t  ca r e e r   pa t h s  fo r  in t e r n a l  st a f f  or  co n t r a c t i n g  wi t h  a th i r d  pa r t y . F u t u r e 18 IT 8 51 Page 62 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y St a f f T a c t i c S T F  2. 1 . 4 Ac q u i r e  a st a f f  pe r s o n  wi t h  th e  ab i l i t y  to  de v e l o p  an d  ma i n t a i n   Ap p l i c a t i o n  Pr o g r a m m i n g  In t e r f a c e s  (A P I s )  fo r  th e  pu r p o s e  of   su p p o r t i n g  so f t w a r e  in t e g r a t i o n . In   pr o g r e s s 18 IT 1 St a f f T a c t i c S T F  2. 1 . 5 Ac q u i r e  th e  ab i l i t y  to  cr e a t e  ad v a n c e d  re p o r t s  fr o m  so f t w a r e  da t a   st o r e s . F u t u r e 18 IT 6 St a f f T a c t i c S T F  2. 1 . 6 Ac q u i r e  a pr o j e c t / p o r t f o l i o  ma n a g e r . F u t u r e 18 IT 20 St a f f T a c t i c S T F  2. 1 . 7 Ac q u i r e  th e  sk i l l s  to  pe r f o r m  do m a i n  na m e  se r v e r  (D N S )   ma n a g e m e n t . F u t u r e 18 IT 11 St a f f T a c t i c S T F  2. 1 . 8 Ac q u i r e  th e  sk i l l s  of  a Sh a r e p o i n t  ad m i n i s t r a t o r . F u t u r e 18 IT 20 St a f f C a t a l y s t S T F  3 IT  sy s t e m s  wi l l  co n t i n u e  to  gr o w  an d  ch a n g e  at  an  ex p o n e n t i a l   ra t e .    Th e  ne e d  fo r  IT  pr o f e s s i o n a l s  an d  en d  us e r s  to  re m a i n   cu r r e n t  on  tr a i n i n g  is  mo r e  im p o r t a n t  th a n  ev e r . St a f f S t r a t e g y S T F  3. 1 Id e n t i f y  ke y  ar e a s  wh e r e  tr a i n i n g  is  ne c e s s a r y  an d  in s u r e  th a t   re s o u r c e s  ar e  av a i l a b l e  to  pr o v i d e  th a t  tr a i n i n g . St a f f T a c t i c S T F  3. 1 . 1 Pr o v i d e  Of f i c e  36 5  tr a i n i n g . F u t u r e 18 IT 21 St a f f T a c t i c S T F  3. 1 . 2 Pr o v i d e  tr a i n i n g  on  ge n e r a t i n g  re p o r t s  in  sy s t e m s  su c h  as  IB M   Co g n o s  an d  Mi c r o s o f t  Po w e r  BI . F u t u r e 18 IT 6 St a f f T a c t i c S T F  3. 1 . 3 Pr o v i d e  tr a i n i n g  on  co m m u n i c a t i o n  sk i l l s  fo r  IT  pr o f e s s i o n a l s . F u t u r e 18 IT 12 St a f f T a c t i c S T F  3. 1 . 4 Pr o v i d e  tr a i n i n g  on  ti m e  ma n a g e m e n t  sk i l l s . F u t u r e 18 IT 18 St a f f T a c t i c S T F  3. 1 . 5 Cr e a t e  a tr a i n i n g  pl a n  fo r  ea c h  IT  em p l o y e e  an d  an  ov e r a l l  ye a r l y   tr a i n i n g  pl a n  fo r  IT  st a f f  as  a wh o l e . F u t u r e 18 IT 1 St a f f T a c t i c S T F  3. 1 . 6 In c o r p o r a t e  ye a r l y  tr a i n i n g  pl a n s  fo r  ea c h  em p l o y e e  in t o   pe r f o r m a n c e  ev a l u a t i o n s . F u t u r e 18 IT 11 St a f f T a c t i c S T F  3. 1 . 7 Id e n t i f y  ap p r o p r i a t e  em p l o y e e  fu n d i n g  le v e l s  fo r  tr a i n i n g . C o m p l e t e 18 IT 1 St a f f C a t a l y s t S T F  4 Re t a i n i n g  ex i s t i n g  IT  em p l o y e e s  is  cr i t i c a l  to  re d u c e  th e  co s t s  of   tu r n o v e r ,  mi n i m i z e  ri s k s  to  IT  sy s t e m s ,  an d  in c r e a s e  em p l o y e e  jo b   sa t i s f a c t i o n .      As  th e  Ge o r g e t o w n  IT  de p a r t m e n t  co n t i n u e s  to  gr o w   an d  be c o m e  mo r e  co m p l e x ,  th e  im p o r t a n c e  of  re t a i n i n g   em p l o y e e s  wi l l  in c r e a s e . St a f f S t r a t e g y S T F  4. 1 Id e n t i f y  an d  im p l e m e n t  wa y s  to  su p p o r t  IT  em p l o y e e  re t e n t i o n . 52 Page 63 of 88 IT  Ca t a l y s t  Pl a n Ca t a l y s t s ,  St r a t e g i e s ,  Ta c t i c s Ar e a T y p e I D C a t a l y s t ,  St r a t e g y ,  Ta c t i c S t a t u s F Y D e p t P r i o r i t y St a f f T a c t i c S T F  4. 1 . 1 Su p p o r t  re a s o n a b l y  fl e x i b l e  sc h e d u l e s . O n g o i n g 18 IT 1 St a f f T a c t i c S T F  4. 1 . 2 En c o u r a g e  em p l o y e e  ce r t i f i c a t i o n s  as  a wa y  to  in c r e a s e  lo n g ‐te r m   co m m i t m e n t  to  th e  IT  pr o f e s s i o n  an d  to  th e  Ci t y  of  Ge o r g e t o w n . F u t u r e 18 IT 13 St a f f T a c t i c S T F  4. 1 . 3 Cr a f t  IT  jo b  ti t l e s  th a t  fi t  ac t u a l  IT  ro l e s . F u t u r e 18 IT 11 St a f f T a c t i c S T F  4. 1 . 4 En c o u r a g e  re g u l a r  sa l a r y  su r v e y s  th a t  in c l u d e  co m p a r i s o n s  to   si m i l a r  pr i v a t e  se c t o r  ro l e s .   Fu t u r e 18 IT 1 St a f f C a t a l y s t S T F  5 Gr o w t h  at  th e  Ci t y  wi l l  re q u i r e  ad d i t i o n a l  ca p a c i t y  in  cu r r e n t  IT   fu n c t i o n a l  ar e a s  to  me e t  de m a n d  an d  re d u c e  ri s k . St a f f S t r a t e g y S T F  5. 1 Id e n t i f y  ne e d e d  in c r e a s e s  in  st a f f  ca p a c i t y  ov e r  th e  ne x t  se v e r a l   ye a r s . St a f f T a c t i c S T F  5. 1 . 1 Ad d  a st a f f  pe r s o n  de d i c a t e d  to  ma n a g e m e n t  of  vi r t u a l  de s k t o p s . F u t u r e 18 IT 13 St a f f T a c t i c S T F  5. 1 . 2 Ad d  se r v e r  ad m i n i s t r a t o r s . F u t u r e 18 IT 6 St a f f T a c t i c S T F  5. 1 . 3 Cr e a t e  an  Le a d  Sy s t e m s  Ad m i n i s t r a t o r  po s i t i o n . F u t u r e 18 IT 7 St a f f T a c t i c S T F  5. 1 . 4 Ad d  ca p a c i t y  in  th e  ne t w o r k  ad m i n i s t r a t o r  ro l e . F u t u r e 18 IT 6 St a f f T a c t i c S T F  5. 1 . 5 Ad d  ad m i n i s t r a t i v e  su p p o r t  fo r  IT . F u t u r e 18 IT 6 St a f f T a c t i c S T F  5. 1 . 6 Im p l e m e n t  al t e r n a t i v e s  fo r  me e t i n g  th e  de m a n d  fo r  af t e r ‐ho u r s   su p p o r t . F u t u r e 18 IT 1 53 Page 64 of 88 IT Catalyst Plan Appendices i Appendices Appendix A: IT Organizational Chart Page 65 of 88 ii IT Catalyst Plan Appendices Appendix B: Technology ISF Fund Projections The City of Georgetown’s Information Technology department is funded through an internal service fund or ISF. The IT ISF is a budgetary mechanism that allocates the costs of IT to the departments using those services. IT determines allocation amounts through a usage based model that identifies the services used by each department and then calculates the costs of providing those services. Cost include labor and equipment replacement. Departments then pay the costs of the services into the ISF. As part of its annual budget process, IT requests access to a portion of these funds to cover the costs of its operations in that fiscal year. In 2016, the City Council directed City Staff to maintain sufficient fund reserves in the ISF to cover one year of equipment replacement costs. The following table outlines progress toward achieving and maintaining that goal. ISF Fund Projections FY 2017 Actual FY 2018 Projected FY 2019 Projected FY 2020 Projected FY 2021 Projected FY 2022 Projected FY 2023 Projected End-of-year fund balance $942,034 $970,360 $1,072,360 $1,174,360 $1,276,360 $1,420,702 $1,562,772 IT equipment replacement costs $739,000 $852,000 $556,700 $730,000 $1,350,700 $1,245,700 $1,020,700 Page 66 of 88 IT Catalyst Plan Appendices iii Appendix C: Staffing Needs Chart IT Staffing Needs Need Year Approach Integrations Architect 2018 Position Posted (Re-Class) Systems Administrator, Lead Database Administrator Administrative Assistant DNS Administrator Contract Review Specialist A/V Support FTE 2019 New Hire New Hire New Hire Existing Staff Existing Staff Convert Part Time Position Virtual Desktop Admin (VDI) Cloud Architect 2020 New Hire New Hire Project Manager Desktop Support Cloud Administrator 2021 New Hire New Hire New Hire Report Developers Data Analyst Cloud Administrator 2022 New Hire New Hire Existing Staff Systems Analysis 2023 New Hire Page 67 of 88 iv IT Catalyst Plan Appendices END Page 68 of 88 City of Georgetown, Texas Government and Finance Advisory Board April 25, 2018 SUBJECT: Presentatio n of the F is cal Imp act Model - Laurie Brewer, Assistant City Manager, Wayne Reed, Assistant City Manager, and Seth Gip s o n, Management Analys t. ITEM SUMMARY: The City Co uncil id entified exp ansion and d iversific atio n of the tax base as o ne o f the C ity’s s trategic goals. Staff propos ed a projec t in the 2017 bud get to build a Fisc al Imp ac t Model (FIM), whic h would o b jectively predic t costs and revenue impac ts ass o c iated with d evelopment p ropos als and c itywid e growth d evelopment p atterns . In additio n, it c an be an effec tive tool for financ ial planning. T he Co uncil bud geted $120,000 for this projec t and, after a competitive proc urement proc es s , ap p ro ved a contrac t with Tisc hlerBise in January 2017. This p ro ject sought to enhance the City’s ability to c alculate the financ ial imp ac t of d evelopment p ro jec ts and land use p o lic ies as well as enhanc e long range financ ial p lanning. The F is cal Impac t Model is a tool to as s is t staff and City Counc il und ers tand how ind ividual d ecis ions impac t Georgetown’s long-term fisc al s ustainability. The model can b e us ed when evaluating various land us e d ecisions , s uc h as annexations , rezo nings, site d evelopment p lans, munic ipal utility districts , and financ ial incentive p ro p o s als . It can es timate the c o s ts o f p ro viding s ervic es , s uch as s treet maintenance, p ublic safety, utilities , and o ther s ervic es , to new resid ential and c ommerc ial d evelopment. It will als o p red ict additio nal revenues that are expec ted as a res ult of projec ts . This will provid e Co uncil ad d itional informatio n to cons id er when evaluating d evelo p ment and gro wth d ecisions in ad d ition to other facto rs . This tool will b e benefic ial to long range bud getary and financial planning as well. It can assist in evaluating revenue p ro jectio ns, capital improvement programming, levels of service changes , and operatio nal and maintenance bud gets . The mo d el c an be upd ated and us ed b y existing City s taff as projec ts c o me in to be analyzed and d uring the annual bud get proc es s o nc e c o mp leted. It is als o important to acknowled ge that fisc al is s ues are only one aspec t of evaluating d evelopment and growth trends . Environmental, land us e, q uality of the d evelopment, jobs/hous ing balanc e, trans p o rtation, ed uc ation, and o ther is s ues s hould als o b e taken into c o nsideration when determining land use-related p o licies and direc tion for the City. A high level summary of the projec t p lan is inc luded b elo w. Status of Fiscal Impact Analysis Costs : The ap p ro ach o f the Fis c al Impac t Analys is is to projec t future needs b as ed o n c urrent levels of s ervic e. A “snap s hot app ro ac h” is used in which it is as s umed the current level of s ervic e, as fund ed in the current City b udget and as p ro vided in current c ap ital fac ilities , will c o ntinue through the analysis p erio d . Demand b as e data is us ed to c alculate p er unit c o s ts and s ervice level thres holds. Examp les of d emand b as e data inc lude p o p ulation, p ublic sc hool enrollment, d welling units, employment b y typ e, vehicle trips, etc. No judgment is made as to whether the levels of s ervice are adequate, inad eq uate, or b etter than adequate. Nor are any as s ump tions made regarding changes in levels o f service o r revenue s o urc es . T he rate o f inflation is as s umed to be zero througho ut the p ro jection period, and c o s t and revenue projec tions are in cons tant Page 69 of 88 2016 dollars. T his as s umptio n is in ac cord with bud get data and avo id s the diffic ulty o f spec ulating on inflatio n rates and their effect on c o s t and revenue c atego ries . It als o avo ids the problem o f interpreting res ults exp res s ed in inflated dollars o ver an extend ed period o f time. In general, includ ing inflation is complic ated and unpredic table. This is p artic ularly the c as e given that some c o s ts , s uch as s alaries , inc reas e at different rates than other o p erating and c ap ital costs such as contrac tual and b uilding cons tructio n c o s ts . And these costs , in turn, almo s t always increase in variation to the ap p reciatio n o f real es tate, thus affec ting the revenue side o f the equation. Using cons tant d o llars avoids thes e issues . The General F und is the main c o s t center along with Spec ial Revenue Fund s (with F T Es) and Joint Servic e Funds. Co s ts that are exc lusively s upported b y res tric ted fund ing or in enterpris e fund s are not includ ed in the analysis as they are assumed to be who lly s us tained by the res p ective funding s o urc es . Revenues : Revenues are projec ted as s uming that the c urrent revenue struc ture and rates , as d efined b y the FY2018 City o f Georgeto wn Bud get. T he Return on Inves tment to the City is inc lud ed . Property taxes and sales taxes are analyzed b as ed up o n current tax rates (i.e. d o es no t p red ict future tax rate increases). Develo p ment Analys is Seven Fisc al Analys is Zo nes were categorized geo graphically and develo pment was fo recasted based upo n rates o f development and kno wn develo p ment p lans . Land Us e Pro totyp es were c atego rized as fo llo ws and average values have b een es timated b as ed up o n key comparable units in the community. Since Septemb er 2017 additional analys is has been c o nducted , and fo ur non-res id ential land us e proto typ es were ad d ed to the list below, tho s e are: Retail: Big Box (aka Disc o unt/Dep artment Sto res ), Retail: Inline Build ings , Retail: F as t Food Res taurants , Retail: Banks. Residential: Single-family Detac hed Starter (SFDS) Single-family Detached Middle (SFDM) Single-family Detached Es tate (SFDE) Single-family Detached Age Res tric ted (S FDAR) Single-family Attached /Co ndos Multi-family Non-res id ential: Clas s A Office (mid - and high-ris e) Class A Offic e: Medic al/Healthcare (inc lud es direc t s ervic es to patients ) Class B Office (s mall foot print (≤ 10,000 s q. ft., single s tory) Class B Office med ium fo o t p rint (>10,000 s q . ft. up to 25,000 s q . ft. and s o metimes 2 s tory) Light Indus trial (F lex Spac e ): (offic es , light assemb ly and productio n as s umes warehous e characteris tic s fo r trip rates and numb er of emp lo yees) Indus trial: Trans portation/Manufac turing/Etc.… Retail: Neighborho o d Retail Retail: Community Retail Retail: Downto wn Retail: Res taurants Retail: Big Bo x (aka Disc o unt/Department Sto res )Retail: Inline Buildings Retail: Fas t F o o d Res taurants Retail: Banks Lodging: Limited S ervic es Lodging: Full s ervice Page 70 of 88 Summary: The mo d el es timates the costs of p ro viding s ervic es , s uch as s treet maintenanc e, pub lic s afety, utilities , and o ther general s ervic es , to new res id ential and c ommerc ial develo p ment, as well as the as s o ciated revenues to the City fro m the expec ted d evelopment. As s tated earlier, it is als o important to ac knowled ge that fis cal is s ues are only one as pec t o f evaluating d evelopment and gro wth trend s . Environmental, land us e, q uality o f the d evelo p ment, jo b s /ho using b alanc e, trans portation, ed uc ation, and o ther is s ues s hould also b e taken into c o ns ideratio n when d etermining land us e-related polic ies and direc tio n fo r the City. Step s that have oc c urred since the last presentation: Since the last staff presentation to GGAF and to the C ity Co uncil, staff has wo rked d iligently with Tisc hlerBise to refine the fis cal impac t model, inc lud ing lo ad ing the FY 18 Budget, expand ing the non- res id ential land-us e proto types (as mentio ned earlier), develo p ed us age proc ed ures and manuals, and cond uc ted s everal s taff trainings to inc reas e p ro fic iency. The p res entation will provid e a greater level o f detail regard ing the mo d el, pro c edures and guidelines , and will inc lude a d emo ns tration of the model using Georgetown p ro jects . FINANCIAL IMPACT: The C o uncil bud geted $120,000 for this p rojec t and, after a competitive p ro curement p ro cess, ap p ro ved a contrac t with Tis c hlerBis e in January 2017. SUBMITTED BY: Laurie Brewer, As s is tant City Manager, Wayne R eed , As s is tant City Manager, Seth Gip s o n, Management Analyst ATTACHMENTS: Description Type Pres entation Pres entation Quality Control Meas ures Backup Material Page 71 of 88 Fiscal Impact Model GGAF Workshop April 25, 2018 Page 72 of 88 Agenda • Quality Control Measures • Model Overview • Demonstration 2 Page 73 of 88 Part 1 - Quality Control 2 Page 74 of 88 Quality Control • Restricting and managing those that have access to the model. • Creation of Usage Guidelines to address: – Records Retention & Management Requirements – File naming protocols – Standards for file creation and storage – Public Dissemination 4 Page 75 of 88 Public Dissemination Policy •Before any results can be disseminated to the public (i.e. City Council, or an Advisory Board or Commission), a second staff member will verify the project level data and results outlined in the initial report. 5 Page 76 of 88 Quality Control – Maintenance & Staff Trainings •Regular maintenance and updates •In addition to creating usage guidelines, three additional trainings have been conducted. –December 11-12, 2017 training with consultant –February 15, 2018 – in depth staff training and review –February 26, 2018 – additional training with consultant 6 Page 77 of 88 Part 2 – Model Overview 7 Page 78 of 88 Purpose – Multiple scenarios allow testing and comparing • Property values • Timing • Type of land uses – Inform land use decisions and test “what if” alternatives – Test and compare potential financial incentives – Plan for short- and long-term operational and capital improvement impacts – Help meet City Planning, Financial, and Economic Development goals 8 Page 79 of 88 Model Structure •Input and Output Modules –Project Input –Demand Base Module –Tax Base Module –Revenue Modules 9 Page 80 of 88 Model Structure •Input and Output Modules Continued –Operating Departments Module 10 Page 81 of 88 Model Structure •Capital Facility Costs Module 11 Page 82 of 88 Model Structure •Budget Summary and Outputs –Charts, Tables, & Snap Shot 12 Page 83 of 88 Part 3 – Demonstration • Georgetown Village • Wolf Ranch Shopping Center 13 Page 84 of 88 Georgetown Village Proposed Development 14 Type of Land Use Acreage # of Lots / sq.ft. Median Assessed Value/Unit Combined AV Single Family 487 2,013 $257,000 $517,341,000 Multi-family 52 1,260 $160,000 $201,600,000 Subtotal 539 Commercial 81 396,230 $160 $63,396,800 Total 1,029 $782,337,800 Page 85 of 88 Wolf Ranch 15 Type of land Use Acreage # Lots / sq. ft. Assessed Value / unit Combined AV Commercial – Discount Store 19.5 210,732 $85/sq ft $17,912,220.00 Commercial – Retail (multi-tenant)50.5 425,896 $174/sq ft $74,105,904.00 Commercial – Fast Food 4.3 12,897 $512/sq ft $6,603,264.00 Commercial – Bank 2.8 9,687 $528/sq ft $5,114,736.00 Parkland 17 Total 94.1 659,212 $103,736,124 Page 86 of 88 Questions? 16 Page 87 of 88 Fiscal Impact Model - Quality Control Measures Below is a listing of measures that have been developed and are currently in place to guard the integrity of the Fiscal Impact Model and to ensure that quality data is generated. Usage Guidelines: In addition to the comprehensive Fiscal Impact Model User Manual, the City has developed an abridged version to provide a quick overview of the model and establish safeguards to further protect the model. Those safeguards include: 1. Maintaining an original, unmodified copy of the model in addition to a copy of the model that will be available to staff. 2. A defined process to authorize access to the model and to determine if a staff member needs to be granted access, or if an existing user can generate the requested project report. 3. Maintaining a list, in the City Manager’s Office, of all staff members that have access to the model. 4. A Records Management Policy to ensure compliance with the City of Georgetown Records Retention Program and the Texas State Library and Archives Commission Retention Schedules. This policy also includes standards for file structure and naming conventions. 5. Established requirements that must be met before publicly disseminating any information from the model, which include a verification of the results by a second staff member. Model Maintenance: The items listed below are to ensure that the model accurately reflects the current base level of service factors and that the model is updated to reflect the organizational structure of the City. - The model will be updated semi-annually by staff to load new fiscal year budgets and make adjustments after the mid-year budget amendments. - A check list has been developed to ensure specific data inputs are reviewed and updated as a part of the annual review, when a new fiscal year budget is uploaded to the model. - Staff will continue to work with TischlerBise, on an as needed basis, when major modifications and updates are needed to ensure modifications are administered appropriately. Training Three staff trainings were held between December 2017 and February 2018, to increase staff’s proficiency and refine the model structure. 1. December 2017 – Consultant provided an initial overview and training of the models. 2. February 2018 – City Manager’s Office staff conducted a training to provide a more in depth view of the model and the flow of calculations as well as review the usage guidelines. This time was also used for staff to review the model, provide feedback, and ask questions concerning modifications or corrections to the model. 3. February 2018 – Consultant returned and provided additional training and answered questions related to areas of the model that staff requested clarification. Page 88 of 88