HomeMy WebLinkAboutAgenda CC 10.23.2012 WorkshopNotice of Meeting of the
Governing Body of the
City of Georgetown, Texas
OCTOBER 23, 2012
The Georgetown City Council will meet on OCTOBER 23, 2012 at 3:30 P.M. at the Council Chambers at
101 E. 8th Street, Georgetown, Texas
If you need accommodations for a disability, please notify the city in advance.
Policy Development/Review Workshop -
A Public Safety Operations and Training Complex -- Paul E. Brandenburg, City Manager and Wayne
Nero, Policy Chief
B Public Safety Compensation Plan -- Paul E. Brandenburg, City Manager
C Overview of the 2012/13 Citizen’s Quality of Life Survey -- Susan Morgan, Finance Director and
Micki Rundell, Chief Financial Officer
Executive Session
In compliance with the Open Meetings Act, Chapter 551, Government Code, Vernon's Texas Codes,
Annotated, the items listed below will be discussed in closed session and are subject to action in the regular
session.
D Sec. 551.071: Consultation with Attorney
- Advice from attorney about pending or contemplated litigation and other matters on which the
attorney has a duty to advise the City Council, including agenda items
- LCRA Update
E Sec 551.072 Deliberation Regarding Real Property
- Deliberation concerning the purchase of property located at 304 Rock Dove Lane in connection with
utility operations -- Terri Calhoun, Real Estate Services Coordinator and Jim Briggs, General Manager
of Utilities
Adjournment
Certificate of Posting
I, Jessica Brettle, City Secretary for the City of Georgetown, Texas, do hereby certify that this Notice of
Meeting was posted at City Hall, 113 E. 8th Street, a place readily accessible to the general public at all
times, on the _____ day of _________________, 2012, at __________, and remained so posted for at least
72 continuous hours preceding the scheduled time of said meeting.
__________________________________
Jessica Brettle, City Secretary
City of Georgetown, Texas
October 23, 2012
SUBJECT:
Public Safety Operations and Training Complex -- Paul E. Brandenburg, City Manager and Wayne Nero,
Policy Chief
ITEM SUMMARY:
FINANCIAL IMPACT:
SUBMITTED BY:
Cover Memo
Item # A
City of Georgetown, Texas
October 23, 2012
SUBJECT:
Public Safety Compensation Plan -- Paul E. Brandenburg, City Manager
ITEM SUMMARY:
FINANCIAL IMPACT:
SUBMITTED BY:
Cover Memo
Item # B
City of Georgetown, Texas
October 23, 2012
SUBJECT:
Overview of the 2012/13 Citizen’s Quality of Life Survey -- Susan Morgan, Finance Director and Micki
Rundell, Chief Financial Officer
ITEM SUMMARY:
This item will review the processes the City has used in its prior surveys; discuss the current process and
related timeline.
FINANCIAL IMPACT:
SUBMITTED BY:
ATTACHMENTS:
Copy of 2010 Quality of Life Survey
Cover Memo
Item # C
City of Georgetown City of Georgetown
Citizen SurveyCitizen SurveyCitizen SurveyCitizen Survey
Executive SummaryExecutive Summary
March 9, March 9, 20102010
National Service Research
Table of ContentsTable of Contents
Page
Introduction and Methodology 1
Summary of Key Findings 2
Top Three Issues Georgetown Will Face in the Next 5 Years 4
Top Three Issues Georgetown Will Face in the Next 5 Years (2004-2010) 5
What Do You Like Most About Living in Georgetown 6
What Do You Like Most About Living in Georgetown (2004-2010)7
What Change Would Make Georgetown a Better Place to Live?8
What Change Would Make Georgetown a Better Place to Live? (2004-2010)9
Quality of Life – City of Georgetown 10
Quality of Life – City of Georgetown (2008-2010)11
Quality of Life – Your Neighborhood 12
Quality of Life – Your Neighborhood (2008-2010)13
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
2
Support for Transportation Options 14
Transportation Options – FIRST PRIORITY 15
Transportation Options – FIRST PRIORITY (2008-2010)16
Economic Development Priorities 17
Economic Development Priorities (2008-2010)18
Attachment number 1 \nPage 1 of 27
Item # C
Table of Contents (continued)Table of Contents (continued)
Page
Maintenance – Local Neighborhood Streets 19
Maintenance – Local Neighborhood Streets (2006-2010) 20
Local Neighborhood Streets – Improved, Stayed the Same, Gotten Worse – Past 2 Years 21
Local Neighborhood Streets-Improved, Stayed the Same, Gotten Worse-Past 2 Years (2006-2010) 22
Code Enforcement 23
Code Enforcement (2008-2010) 24
Rating of City Services – Excellent/Good Ratings 25
Rating of City Services – Getting Better, Staying the Same, Getting Worse 26
Quality and Reliability of City Services – Excellent/Good Ratings 27
Recycling 28
What Would Entice You to Recycle More? 29
City Rating – Quality Customer Service 30
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
3
City Rating – Quality Customer Service (2004-2010)31
Value for Utility Rate Dollars 32
Value for Utility Rate Dollars (2004-2010)33
City Property Taxes 34
City Property Taxes (2008-2010)35
Page
Value for City Tax Dollars 36
Value for City Tax Dollars (2004-2010) 37
Expenditures 38
Georgetown Expenditures (2004 2010)39
Table of Contents (continued)Table of Contents (continued)
Georgetown Expenditures (2004-2010)39
Safety 40
Primary Public Safety Issue Effecting Your Neighborhood 41
Primary Public Safety Issue Effecting Your City 42
Communication 43
Sources Used for City Information 44
Frequency of Visiting City Website 45
Provide E-Mail Address to City 46
Dhi 47
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
4
Demographics 47
Contact Information/Background – National Service Research 50
Attachment number 1 \nPage 2 of 27
Item # C
Introduction and MethodologyIntroduction and Methodology
•National Service Research (NSR)completed a comprehensive research study for the City of
Georgetown, Texas. The purpose of the study was to determine citizen feedback and input on a
variety of topics and issues that affect residents in the City.
• Beginning in 2000, the City conducted its first citizen survey focusing primarily on development
related issues. Since that time, the City has conducted a bi-annual citizen survey to get valuable
input into the needs, operations and priorities of the City. pppy
• The City Council and staff use the results to measure the quality of city services and gage citizen
perceptions regarding the value of the services and programs that the city provides. This input is
then a key factor in the city’s planning and budgeting process.
• The 2010 survey questions were designed to reflect and continue trend analysis from previous
surveys.
• NSR completed 401 telephone surveys with Georgetown residents that were demographically and
geographically distributed proportionately throughout the City. The survey was conducted January
21 through February 10 2010 The City of Georgetown provided NSR its most current utility billing
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
5
21 through February 10, 2010. The City of Georgetown provided NSR its most current utility billing
telephone list for the sample frame.
• NSR also provided the same survey via an online link which was posted on the City of Georgetown
web site. NSR collected 337 responses from the online survey.
• The margin of error of the telephone sample size at a 95% confidence level is plus or minus 5.0%
and 5.7% for the online survey.
1
Summary of Key Findings* Summary of Key Findings*
TOP ISSUES - Traffic/transportation and managing growth and development rated highest as
top issues Georgetown will face in the next five years. These issues also rated highest in the
2008, 2006 and 2004 surveys. Education/schools and taxes were a close third issue.
CHANGES NEEDED - The changes residents feel would make Georgetown a better place to
live are:
1. Improving the traffic situation pg
2. Managing growth/development
3. Providing more employment opportunities
4. Providing public transportation.
These remained unchanged since 2008.
QUALITY OF LIFE - Residents like living in Georgetown because of its location and “good
caring people”. These responses have remained unchanged since 2001.
Residents enjoy the quality of life in Georgetown with 46% reporting it has improved and 36% saying it has
stayed the same. Similar responses were reported in 2008.
Similarly residents enjoy the quality of life in their neighborhood with 36% reporting it has improved and
49% sa ing it has sta ed the same These scores are an impro ement o er the 2008 s r e
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
6
49% saying it has stayed the same. These scores are an improvement over the 2008 survey.
TRANSPORTATION OPTIONS – Residents feel the City should make “improvements to existing
road systems” a first priority, followed by passenger rail service between Georgetown, Austin and
San Antonio.
2
*Summary of Key Findings presents telephone responses, unless otherwise noted
Attachment number 1 \nPage 3 of 27
Item # C
Summary of Key Findings* Summary of Key Findings*
ECONOMIC DEVELOPMENT – Residents reported the important aspects of economic growth
the City should make a priority are:
1. Job creation (48%)
2. Downtown retail (14%)
3. Citywide tourism (11%)
VALUE A j it (71%) f id t f l th t ll t d l f th i tilitVALUE –A majority (71%) of residents feel they get an excellent or good value for their utility
rate dollars.
66% of residents rate the value they get for their city tax dollars are excellent or good.
55% feel their City property taxes they pay are “about right”.
SAFETY – An overwhelming majority (91%) or residents feel very safe or safe in Georgetown.
QUALITY/RELIABILITY OF CITY SERVICES – A majority of residents are pleased with the
quality and reliability of their electric, water, sewer and garbage services.
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
7
3
CUSTOMER SERVICE – 87% of respondents rated quality customer service for the City of
Georgetown as excellent or good compared to 82% in 2008.
*Summary of Key Findings presents telephone responses, unless otherwise noted
Top Three Issues Georgetown Will Face in the Top Three Issues Georgetown Will Face in the
Next 5 YearsNext 5 Years
• Traffic/transportation and managing
growth and development were clearly
the top issues respondents feel
G t ill f i th i
66.1%
Traffic/transportationGeorgetown will face in the coming
years, followed by education/schools
and taxes.
• Telephone survey - Economy/jobs is
more important to the younger age
group as well as households with
children. It is also more important to
females than males.
23.1%
20.0%
25.2%
20.2%
25.8%
32.4%
28.8%
36.4%
65.3%
59.1%
75.1%
Clean water
Economy/jobs
Taxes
Education/schools
Managing Growth
Traffic/transportation
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
8
0% 20% 40% 60% 80% 100%
Online Survey-2010 Telephone Survey-2010
4
Attachment number 1 \nPage 4 of 27
Item # C
Top Three Issues Georgetown Will Face in the Top Three Issues Georgetown Will Face in the
Next 5 YearsNext 5 Years (2004-2010)
• Traffic/transportation and managing
growth and development have been
the top two issues since 2004.
•Taxes were much more of an
Traffic/transportationTaxes were much more of an
important issue in 2004 (41%).
Importance of taxes increased back to
32% in 2010.
• The economy and jobs was more
important to residents in 2004 and
2010.
• Clean available water was not an
important issue at all in past surveys,
yet 20% of residents in 2010 feel it is
Clean water
Economy/jobs
Taxes
Education/schools
Managing Growth
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
9
5
yet 20% of residents in 2010 feel it is
now an important issue.0% 20% 40% 60% 80% 100%
2004 2006 2008 Telephone Survey-2010
What Do You Like Most About Living in What Do You Like Most About Living in
Georgetown?Georgetown?
• Residents say the nice, caring
people and the location are the
best things about living in
Georgetown 16.0%
29.7%Nice caring
peopleGeorgetown.
• Telephone survey – Location was
more important to residents aged
65 or older and those living in the
southwest quadrant of the city
when compared to other
demographic groups. Recreation
opportunities are more important
to those under 35 and those with
children in the household.
4.7%
8.0%
5.5%
16.3%6.0%
11.0%
6.7%
10.7%
7.5%
20.5%
27.2%
Cost of living
Public safety
Beauty/natural
environment
Community spirit
Recreation
opportunities
Location
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
10
6
children in the household.7.7%
0% 20% 40% 60% 80% 100%
Cost of living
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 5 of 27
Item # C
What Do You Like Most About Living in What Do You Like Most About Living in
Georgetown?Georgetown? (2004-2010)
• Residents have reported that nice,
caring people and location have
been the best thing about living in
G t i 2004
Nice caring
peopleGeorgetown since 2004.
• Parks and recreation opportunities
have been more important in
recent years when compared to
2006 and 2004.
• Community spirit has declined
slightly as a characteristic
residents like most about
Georgetown (7% in 2010, 13% in
2004)Cost of living
Public safety
Beauty/natural
environment
Community spirit
Recreation
opportunities
Location
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
11
7
2004).
0% 10% 20% 30% 40% 50% 60%
Cost of living
2004 2006 2008 Telephone Survey-2010
What Change Would Make Georgetown A Better What Change Would Make Georgetown A Better
Place to Live?Place to Live?
• Residents say that improving the
traffic situation and managing
growth and development would
make Georgetown a better place
19.6%
20.0%Improve traffic
situationmake Georgetown a better place
to live.
• Public transportation was the
number one change that online
respondents suggested.
• Telephone survey – having more
employment opportunities was
more important to those under 35,
households with children and
females that other demographic
8.7%
1.8%
10.7%
22.8%
11.0%
13.1%
13.2%
13.6%
15.0%
Greater retail
Nothing, like as is
Public
transportation
More employment
opportunities
Managed growth
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
12
8
females that other demographic
groups. Having a greater retail
selection was more important to
those 65 or older.
11.6%
0% 10% 20% 30% 40% 50% 60%
selection
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 6 of 27
Item # C
What Change Would Make Georgetown a Better What Change Would Make Georgetown a Better
Place to Live?Place to Live? (2004-2010)
• Changes that would make
Georgetown a better place to live
are improved traffic flow and
dthhihhb
Improve traffic
situationmanaged growth which have been
the top two priorities since 2004.
• However, it is clear the more
employment opportunities has
grown in importance as a change
that residents would like to see in
Georgetown.
Greater retail
Nothing, like as is
Public
transportation
More employment
opportunities
Managed growth
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
13
9
0% 10% 20% 30% 40% 50% 60%
selection
2004 2006 2008 Telephone Survey-2010
Quality of Life Quality of Life –– City of GeorgetownCity of Georgetown
• A majority of telephone and online
residents say the quality of life in
Georgetown is getting better or
staying the same
40 4%
45.6%
Getting betterstaying the same.
• Telephone survey – 61% of
residents within the southwest
quadrant say the quality of life is
getting better, while 12% of
residents in the southeast
quadrant say its getting worse.
65%
10.7%
15.4%
7.2%
37.7%
36.4%
40.4%
Don't Know
Getting worse
Staying the same
Getting better
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
14
10
6.5%
0% 10% 20% 30% 40% 50% 60%
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 7 of 27
Item # C
Quality of Life Quality of Life –– City of Georgetown (2008City of Georgetown (2008--2010)2010)
• When comparing the 2008 results
to the 2010 results, fewer
residents said the quality of life is
tti M d t
Getting Bettergetting worse. More respondents
in 2010 did not know.
• It is important to note that half of
respondents interviewed in 2010
have lived in Georgetown less
than 5 years and 18% responded
“don’t know” to this question.
• This question was not asked in the
2006 or 2004 survey.Don't know
Getting worse
Staying the same
Getting Better
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
15
11
0% 10% 20% 30% 40% 50% 60%
2008 Telephone Survey-2010
Quality of Life Quality of Life –– Your NeighborhoodYour Neighborhood
• A majority of telephone and online
residents say the quality of life in
their neighborhood is getting
better or staying the same 20 8%
35.9%
Getting betterbetter or staying the same.
• Telephone survey – 39% of
residents within the northeast
quadrant say the quality of life is
getting better, while 21% of
residents in the southeast
quadrant say its getting worse.
18% of residents who have lived in
Georgetown 20 or more years
reported the quality of life in their 30%
5.2%
13.6%
10.2%
62.6%
48.6%
20.8%
Don't Know
Getting worse
Staying the same
Getting better
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
16
12
reported the quality of life in their
neighborhood is getting worse.
3.0%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 8 of 27
Item # C
Quality of Life Quality of Life –– Your Neighborhood (2008Your Neighborhood (2008--2010)2010)
• When comparing the 2008 results
to the 2010 results, more
residents said the quality of life is
tti b tt i th i
Getting Bettergetting better in their
neighborhood.
• This question was not asked in the
2006 or 2004 survey.
Don't know
Getting worse
Staying the same
Getting Better
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
17
13
0% 10% 20% 30% 40% 50% 60% 70% 80%
2008 Telephone Survey-2010
Support for Transportation OptionsSupport for Transportation Options
• Overall support was strongest for a public transportation fixed route bus system.
Support was stronger among those who are female and under 35. The northeast
quadrant residents also voiced stronger support for this option.
Transportation Option Telephone Survey
Strongly Support/ Support
Online Survey
Strongly Support/Support
A. A public transportation fixed route bus System that costs the city
$900,000 per year and raises taxes on average by up to $58/year
50.2% 57.3%
B. Expand sidewalks that costs the City a total of $5 million and
raises taxes on average by up to $25/year
45.4 50.8
C. A passenger rail system that costs the City $1 million per year
and raises taxes on average by up to $64/year
40.9 53.1
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
18
14
D. On street bike lanes that costs the City of a total of $5 million
and raises taxes on average by up to $25/year
38.6 47.5
Percentages in the chart above are for those who reported “strongly support” and
“support.”
Attachment number 1 \nPage 9 of 27
Item # C
Transportation Options Transportation Options –– FIRST PRIORITYFIRST PRIORITY
• The transportation options that
should be a first priority the City
should direct resources to are
improve existing roads and 32.3%
29.4%Improve existing
roadspg
provide passenger rail service
between Georgetown, Austin and
San Antonio.
• Those who most supported:
– Passenger rail service are 35 to
44 and those who live in the
southeast quadrant.
– HOV lanes between Georgetown
and Austin are under 35.20.2%
12.7%
4.7%
13.2%
12.5%
14.2%
24.6%
21.9%
Fixed route bus
system
HOV lanes
Rapid transit
Passenger rail
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
19
15
–Fixed route bus system within
Georgetown are 65 or older and
those who live in the southeast
quadrant.
– Bus or rapid transit service
between Georgetown and Austin
are those who live in the
southwest quadrant.
0%20%40%60%
system
Online Survey-2010 Telephone Survey-2010
Transportation Options Transportation Options –– FIRST PRIORITY FIRST PRIORITY
(2008(2008--2010)2010)
• The chart presents the responses
from the 2008 survey compared to
the 2010 survey. 29.4%Improve existing
roads
• The 2008 survey did not offer
“improvements to existing
roadways” as an answer option,
therefore, the results are not
comparable.
16 3%
12.7%
26.3%
13.2%
16.3%
14.2%
34.5%
21.9%
Fixed route bus
HOV lanes
Rapid transit
Passenger rail
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
20
16
16.3%
0%20%40%60%
system
2008 Telephone Survey-2010
Attachment number 1 \nPage 10 of 27
Item # C
Economic Development PrioritiesEconomic Development Priorities
• Job creation is the number one
aspect of economic growth
residents feel the City of
Georgetown should make a
47.2%
48.4%
Job creationGeorgetown should make a
priority followed by downtown
retail and citywide tourism.
• Job creation is strongest among
those 55 years of age and
younger and those who live in the
southwest quadrant.
56%
6.2%
10.1%
6.5%
12.2%
11.0%
18.1%
13.7%
47.2%
Industrial
recruitment
Regional shopping
centers
Citywide tourism
Downtow n retail
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
21
5.6%
0%20%40%60%
recruitment
Online Survey-2010 Telephone Survey-2010
17
Economic Development PrioritiesEconomic Development Priorities
(2008(2008--2010)2010)
• Job creation as a priority for the
City in 2010 far outpaced the 2008
response.
Cit id t i t i
48.4%
Job creation•Citywide tourism was twice as
important in 2010 as in 2008.
• However, industrial recruitment
and regional shopping center
development was more important
in 2008 than in 2010.
16.8%
6.2%
10.5%
6.5%
5.3%
11.0%
13.5%
13.7%
23.8%
Industrial
recruitment
Regional shopping
centers
Citywide tourism
Downtow n retail
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
22
16.8%
0%20%40%60%
recruitment
2008 Telephone Survey-2010
18
Attachment number 1 \nPage 11 of 27
Item # C
Maintenance Maintenance –– Local Neighborhood StreetsLocal Neighborhood Streets
• A majority of residents reported
that the maintenance and surface
condition of their local
neighborhood streets exceeds or
23.2%neighborhood streets exceeds or
meets their expectation.
• The online respondents reporting
the streets “do not meet
expectations” primarily live in the
northeast and northwest
quadrants of the city.
20.8%
4.5%
64.7%
71.3%
12.8%
Does not meet
expectations
Meets expectations
Excee ds
expectations
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
23
19
0% 20% 40% 60% 80% 100%
Online Survey-2010 Telephone Survey-2010
Maintenance Maintenance –– Local Neighborhood Streets Local Neighborhood Streets
(2006(2006--2010)2010)
• The City continues to do a good
job maintaining local
neighborhood streets.
•The 2006 and 2008 survey
responses were excellent, good,
only fair and fair. NSR grouped
excellent responses with “exceeds
expectations”, good and only fair
with “meets expectations” and
Does not meet
expectations
Meets expectations
Excee ds
expectations
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
24
20
poor with “does not meet
expectations.”0% 20% 40% 60% 80% 100%
2006 2008 Telephone Survey-2010
Attachment number 1 \nPage 12 of 27
Item # C
Local Neighborhood Streets Local Neighborhood Streets –– Improved, Stayed Improved, Stayed
the Same, Gotten Worse, Past 2 Years?the Same, Gotten Worse, Past 2 Years?
• Residents report their local
neighborhood streets have
improved or stayed the same.
Few reported they have gotten
27.7%Few reported they have gotten
worse.
• The online respondents reporting
the streets have gotten worse
primarily live in the northeast and
northwest quadrants of the city.
16.6%
5.5%
58.2%
62.1%
19.9%
Gotten worse
Stayed the same
Improved
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
25
21
0% 20% 40% 60% 80% 100%
Online Survey-2010 Telephone Survey-2010
Local Neighborhood Streets Local Neighborhood Streets -- Improved, Stayed Improved, Stayed
the Same, Gotten Worse, Past 2 Years?the Same, Gotten Worse, Past 2 Years?
(2006(2006--2010)2010)
• Fewer respondents in 2010
reported their neighborhood
streets have gotten worse when
compared to 2006 and 2008compared to 2006 and 2008.
Gotten worse
Stayed the same
Improved
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
26
22
0% 20% 40% 60% 80% 100%
2006 2008 Telephone Survey-2010
Attachment number 1 \nPage 13 of 27
Item # C
Code EnforcementCode Enforcement
• A majority of residents feel the City
is doing an excellent or good job
of addressing unsightly properties
such as abandoned vehicles junk
9.5%
19.0%
Excellent
such as abandoned vehicles, junk
and debris.
• Telephone survey – Slightly more
respondents who rated “fair” or
“poor” reside in the northwest
quadrant. The same is true of the
online respondents, more tend to
reside in the northwest quadrant.
8.7%
8.9%
5.2%
27.3%
17.0%
41.5%
50.1%
Poor
Fair
Good
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
27
23
12.8%
8.7%
0% 20% 40% 60% 80% 100%
Don't know
Online Survey-2010 Telephone Survey-2010
Code Enforcement (2008Code Enforcement (2008--2010)2010)
• A majority of residents in 2008 and
2010 feel the City is doing an
excellent or good job of
addressing unsightly properties
29.3%
19.0%
Excellent
addressing unsightly properties
such as abandoned vehicles, junk
and debris. Although, excellent
ratings fell slightly in 2010.
8.7%
3.3%
5.2%
14.0%
17.0%
46.3%
50.1%
Poor
Fair
Good
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
28
24
7.3%
8.7%
0% 20% 40% 60% 80% 100%
Don't know
2008 Telephone Survey 2010
Attachment number 1 \nPage 14 of 27
Item # C
Rating of City ServicesRating of City Services
(Excellent/Good Ratings)(Excellent/Good Ratings)
• Overall, residents are pleased with the fire, police and library services.
Development and building inspection services received higher marks this year (75%
excellent/good rating from the telephone survey respondents compared to 58% in
2008)2008).
2010
Telephone
Survey
2010
Online
Survey
2008 2006 2004
Fire Department 94% 91% 94% 98% 98%
Police Department 87% 72% 82% NA 88%
Georgetown Library 89% 89% 91% NA NA
Development & Building Inspection Services 75%50%58%NA NA
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
29
25
Percentages in the chart above are for those who reported “excellent” and “good” and
EXCLUDE those who reported “don’t know” to each service.
Development & Building Inspection Services 75%50%58%NA NA
Rating of City ServicesRating of City Services
(Getting Better, Staying the Same, Getting Worse)(Getting Better, Staying the Same, Getting Worse)
• Overall, residents are pleased with City services, a majority feel they are getting
better or staying the same.
2010 Telephone Survey 2010 Online Survey
CITY SERVICE
2010 Telephone Survey 2010 Online Survey
Getting
Better
Staying the
Same
Getting
Worse
Getting
Better
Staying
the Same
Getting
Worse
Fire Department
(2008 - 46% better, 54% same)
43% 57% 0% 47% 51% 2%
Police Department
(2008 – 29% better, 64% same)
31% 62% 7% 29% 58% 13%
Georgetown Library
(2008 – 79% better, 20% same)
56% 44% 0% 66% 32% 2%
Development & Building Inspection 26%71%3%13%74%13%
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
30
26
Percentages in the chart above EXCLUDE those who reported “don’t know” to each
service.
Development & Building Inspection
Services
(2008 – 20% better, 68% same)
26%71%3%13%74%13%
Attachment number 1 \nPage 15 of 27
Item # C
Quality and Reliability of City ServicesQuality and Reliability of City Services
(Excellent/Good Ratings)(Excellent/Good Ratings)
• Overall, residents are very pleased with the quality and reliability of these city
services. The services have consistently received high marks from residents since
2004.
CITY SERVICE
2010
Telephone
Survey
2010
Online
Survey
2008 2006 2004
Electric Service 91% 89% 91% 93% 92%
Water Service 88% 83% 90% 86% 84%
Sewer Service 93% 86% 90% 91% 89%
Garbage Pick-Up 91%86%90%89%91%
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
31
27
Percentages in the chart above EXCLUDE those who reported “don’t receive” and
“don’t know” to each service.
Garbage Pick-Up 91%86%90%89%91%
RecyclingRecycling
• Most residents always or
occasionally utilize the city’s
recycling program.
Tl h 62% f
47.9%
•Telephone survey –62% of
residents aged 55 or older
“always” and 65% of those
residing within the northwest
quadrant “always” utilize the city’s
recycling program.
•The 2008 survey revealed that
63% of residents “always” utilized
the city’s recycling program, a
decrease of 14% when compared
19.0%
26.2%
15.7%
25.9%
65.3%
Never
Occasionally
Always
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
32
28
decrease of 14% when compared
to the 2010 telephone survey
results.0% 20% 40% 60% 80% 100%
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 16 of 27
Item # C
What Would Entice You to Recycle More?What Would Entice You to Recycle More?
• Some residents would not be
enticed to recycle more, because
they are already recycling
frequently 14.5%
33.7%Nothing
frequently.
• Others would be enticed by a
large bin on wheels or lower fees
while some would be enticed by a
reward program.
• Telephone survey – Those under
45 would be more enticed to
recycle more if they had a large
bin on wheels or a reward
program 9.7%
13.6%
12.0%
16.3%
14.2%
16.6%
13.0%
28.5%
17.5%
Other
Reward credits
Lower fees
Large bin on
wheels
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
33
29
program. 10.4%
0% 20% 40% 60% 80% 100%
Don't know
Online Survey-2010 Telephone Survey-2010
City Rating City Rating –– Quality Customer ServiceQuality Customer Service
• Residents give the City high
ratings on providing quality
customer service.
Eldi th“d’tk ”
23.1%
33.9%
Excellent
•Excluding the “don’t know”
responses 93% of telephone and
86% of online respondents rated
the quality customer service as
excellent or good.
• Telephone survey – quality ratings
by quadrant excluding “don’t
know”:
–Northwest 95%
Sth t 91%6.5%
0.9%
0.0%
12.5%
6.7%
56.4%
52.9%
Poor
Fair
Good
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
34
30
–Southwest 91%
–Northeast 91%
–Southeast 90%
7.1%
0% 20% 40% 60% 80% 100%
Don't know
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 17 of 27
Item # C
City Rating City Rating –– Quality Customer Service Quality Customer Service
(2004(2004--2010)2010)
• Residents have consistently given
the City high ratings on providing
quality customer service with 2010
hi lihtlhih“ llt”
Excellent
showing slightly higher “excellent”
ratings when compared to past
years.
Don 'tknow
Poor
Fair
Good
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
35
31
0%20%40%60%80%
Don t know
2004 2006 2008 Telephone Survey-2010
Value for Utility Rate DollarsValue for Utility Rate Dollars
• A majority of residents feel they
get an excellent or good value for
their utility rate dollars.
Thi d t h th Cit
13.9%
16.5%
Excellent
•This data shows the City
continues to do fairly well in
affording a good value for
residents’ utility rate dollars.
• Telephone survey – 75% of
residents aged 65 or older rated
the utility rate value as excellent or
good, compared to 61% for those
under 35. 75% of northwest
quadrant residents rated the value
5.5%
3.9%
4.7%
28.2%
19.2%
44.5%
54.1%
Poor
Fair
Good
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
36
32
quadrant residents rated the value
as excellent or good compared to
63% for those in the northeast
quadrant.
9.5%
0% 20% 40% 60% 80% 100%
Don't know
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 18 of 27
Item # C
Value for Utility Rate Dollars Value for Utility Rate Dollars
(2004(2004--2010)2010)
• A majority of residents have
consistently felt they get a good or
excellent value for their utility rate
dll
Excellent
dollars.
• A positive sign is that 2010 shows
slightly lower “fair” ratings when
compared to past years.
Poor
Fair
Good
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
37
33
0%20%40%60%80%
Don't know
2004 2006 2008 Telephone Survey-2010
City Property TaxesCity Property Taxes
• This year, residents were told a
typical homeowner pays about
$500 i l CITY t
55.8%
55.1%
About right
$500 in annual CITY property
taxes.
• Just over half of residents feel
their City property taxes are about
right – a fairly high rate of
contentment.
• Telephone survey – 59% of
homeowners feel their city
property taxes are about right and
34% f l th t hi h
15 4%
12.7%
9.2%
0.7%
19.6%
31.4%
Don 'tknow
Too low
Too high
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
38
34
34% feel they are too high.15.4%
0% 20% 40% 60% 80% 100%
Don t know
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 19 of 27
Item # C
City Property Taxes (2008City Property Taxes (2008--2010)2010)
• Residents expressed a slightly
higher level of contentment in
2010 th 2008
51.8%
55.1%
About right
2010 than 2008.
• This may indicate that some
residents aren’t sure what they
pay in CITY property taxes.
12.7%
0.3%
0.7%
44.3%
31.4%
Don 'tknow
Too low
Too high
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
39
35
3.8%
0% 20% 40% 60% 80% 100%
Don t know
2008 Telephone Survey-2010
Value of City Tax DollarsValue of City Tax Dollars
• Two-thirds of telephone
respondents feel they get an
ll t d l f th i
17.5%
15.0%
Excellent
excellent or good value for their
city tax dollars, only 24% rated the
value as fair or poor.
• Telephone survey – 70% of
homeowners rated the value as
excellent or good versus 58% of
renters., 55% of those under 35
years of age rated the value as
excellent or good.
10.7%
3.9%
3.5%
26.1%
20.0%
39.8%
50.9%
Poor
Fair
Good
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
40
36
12.8%
0% 20% 40% 60% 80% 100%
Don't know
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 20 of 27
Item # C
Value for City Tax Dollars Value for City Tax Dollars
(2004(2004--2010)2010)
• A majority of residents have
consistently felt they get a good or
excellent value for their city tax
dll
Excellent
dollars.
• A positive sign is that 2010 shows
slightly lower “fair” ratings when
compared to past years.
Poor
Fair
Good
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
41
37
0%20%40%60%80%
Don't know
2004 2006 2008 Telephone Survey-2010
Question - Where do you
Georgetown Round Rock Austin Somewhere Else
Telephone Online Telephone Online Telephone Online Telephone Online
Expenditures Expenditures
• Georgetown is keeping almost all of the grocery expenditures by its residents, with
some leakage of clothing, restaurant, entertainment, arts and culture and furniture
and appliance expenditures to Round Rock and Austin.
primarily purchase:Telephone
2010
Online
2010
Telephone
2010
Online
2010
Telephone
2010
Online
2010
Telephone
2010
Online
2010
Groceries 94% 90% 2% 6% 2% 4% 2% *
Clothing 63% 46% 18% 22% 13% 21% 4% 9%
Restaurants 67% 67% 19% 18% 11% 11% 2% 2%
Entertainment 68% 67% 13% 10% 11% 15% 2% 2%
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
42
Arts and culture 47% 34% 4% 2% 37% 49% 2% 4%
Furniture and appliances 36% 21% 16% 24% 38% 39% 3% 7%
38
*Less than 1%
Attachment number 1 \nPage 21 of 27
Item # C
Georgetown Expenditures (2004Georgetown Expenditures (2004--2010) 2010)
• Georgetown s maintaining a high percentage of restaurant, clothing and grocery
purchases.
• The 2010 survey added entertainment (68% spent in Georgetown) and arts/culture
(47% spent in Georgetown).
52%
27%
96%
56% 54%
24%
68%66%
31%
67%
63%
36%
94%
30%
40%
50%
60%
70%
80%
90%
100%
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
43
18%
0%
10%
20%
2004 2006 2008 2010
Restaurants Clothing Furniture/Appliances Groceries
39
SafetySafety
• Georgetown residents feel quite
safe in their community, 91% of
telephone and 88% of online
respondents said they feel very 45 4%
57.9%
Very saferespondents said they feel very
safe or safe in the City.
•The 2008 survey:
–73% very safe
–27% safe
11 3%
7.0%
0.6%
0.7%
42.1%
33.4%
45.4%
Depends on
Unsafe
Safe
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
44
40
11.3%
0% 20% 40% 60% 80% 100%
where/when
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 22 of 27
Item # C
Primary Public Safety Issue Primary Public Safety Issue -- Your NeighborhoodYour Neighborhood
• The primary public safety issues
effecting neighborhoods are traffic
violations, pedestrian safety and
il i tl
33.2%
11.2%Traffic violations
animals running at large.
• 51% of telephone and 24% of
online respondents said there
were “no” issues or did not know
of any issues are effecting their
neighborhood.
33.9%
10.7%
17.0%
5.9%
3.7%
3.9%
4.5%
5.0%
9.0%
19.6%
9.0%
Don't know
None
Vandalism
Driving under
influence
Animals running at
large
Pedestrian safety
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
45
41
12.8%
0% 20% 40% 60% 80% 100%
Don t know
Online Survey-2010 Telephone Survey-2010
Primary Public Safety Issue Primary Public Safety Issue -- Your CityYour City
• The primary public safety issues
effecting the City are traffic
violations, burglaires of homes or
bi d dti ft
32.6%
17.5%
Traffic violations
businesses and pedestrian safety.
• 51% of telephone and 24% of
online respondents said there
were “no” issues or did not know
of any issues effecting the city.
45%
35.7%
19.0%
15.0%
9.2%
4.2%
3.3%
4.5%
17.2%
5.7%
3.0%
6.0%
Don 't know
None
Driving under the
influence
Drug abuse
Pedestrian safety
Burglaries - Homes
Businesses
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
46
42
4.5%
0% 20% 40% 60% 80% 100%
Don t know
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 23 of 27
Item # C
CommunicationCommunication
• Residents feel the City is doing a
good job keeping them informed of
city programs and services.21.7%
13.5%
Exceeding
expectations•The 2008 survey revealed 62% of
residents said the city is doing an
“excellent” or “good” job of
keeping them informed.
7.2%
15.7%
7.7%
58.5%
71.6%
21.7%
Don 'tknow
Not meeting
expectations
Meeting
expectations
expectations
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
47
43
4.2%
0% 20% 40% 60% 80% 100%
Don t know
Online Survey-2010 Telephone Survey-2010
Sources Used for City InformationSources Used for City Information
• Residents utilize a multitude of
sources when looking for
information about the City.63.8%
46.6%Williamson County
Sun•2008 survey (only one answer was
allowed – source used MOST
OFTEN):
–43% SUN
–17% City Reporter
–16% City web site
–15% Austin American Statesman
–7% Community Impact Newspaper
22.8%
17.5%
73.9%
35.9%
56.7%
40.6%
55.8%
43.4%
Austin American
Statesman
City web site
City Reporter
Community Impact
Newspaper
Sun
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
48
44
22.8%
0% 20% 40% 60% 80% 100%
Statesman
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 24 of 27
Item # C
Frequency of Visiting City Web SiteFrequency of Visiting City Web Site
• The City continues to experience
increased use of its web site with
67% of telephone and 90% of
li d t tili i
30 8%
6.7%
Weeklyor moreonline respondents are utilizing
the City’s web site.
•The 2008 survey revealed 54% of
citizens utilized the City’s web site.
9.5%
32.9%
31.2%
30.4%
27.9%
28.2%
30.8%
Never
Less than monthly
Monthly
Weekly or more
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
49
45
0% 20% 40% 60% 80% 100%
Online Survey-2010 Telephone Survey-2010
Provide EProvide E--Mail Address to CityMail Address to City
• Many citizens are willing to
provide the City with their e-mail
address for City information.
58 2%
44.4%
Yes
7.4%
5.5%
34.4%
50.1%
58.2%
No e-mail
No
Yes
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
50
46
7.4%
0% 20% 40% 60% 80% 100%
Online Survey-2010 Telephone Survey-2010
Attachment number 1 \nPage 25 of 27
Item # C
DemographicsDemographics
• Online respondents are slightly younger
than telephone respondents.
• 70% of telephone respondents have no
hild idi ithi th i h h ld
17.0%
13.9%
5.0%
18 to 24
Age of Respondents
children residing within their household
compared to 67% of online
respondents.
• Age groups of children:
Telephone Online
–0 to 6 years old 11.0% 12.2%
–6 to 12 years old 14.7 15.1
–13 to 18 years old 11.2 13.1
18.7%
29.7%
16.0%
20.7%
17.8%
16.5%
17.8%
9.7%
13.1%
65+
55 to 64
45 to 54
35 to 44
25 to 34
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
51
•72% of telephone respondents own
their home compared to 79% of online
respondents.
0%20%40%60%
Online Survey - 2010 Telephone Survey - 2010
47
DemographicsDemographics
• The ethnic background of respondents
is representative of the City of
Georgetown.
• Gender of respondents:83.4%
86.3%
Caucasian
Ethnicity of Respondents
p
Telephone Online
– Male 46% 44%
– Female 54% 52%
• 31% of telephone and 18% of online
respondents are retired.
• 79% of telephone and 83% of online
respondents live in a single family
home.
• 19% of telephone and 13% of online
dtli i t t
2.4%
2.9%
0.9%
0.7%
0.9%
2.5%
5.9%
5.5%
0% 20% 40% 60% 80% 100%
Other
Asian
African American
Hispanic/Latino
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
52
respondents live in an apartment or
duplex.
• Quadrant of residence:
Telephone Online
– NW 47% 44%
– SW 14% 13%
– NE 21% 22%
– SE 18% 21%
Online Survey - 2010 Telephone Survey - 2010
48
Attachment number 1 \nPage 26 of 27
Item # C
DemographicsDemographics
• Georgetown has a large number of
residents who have lived within the City
less than 5 years.42.7%
51.4%
Less than 5 years
Length Lived in Georgetown
12.8%
14.0%
24.0%
13.5%
19.6%
19.7%
0% 20% 40% 60% 80% 100%
20 or more years
10 to 19 years
5 to 9 years
Source: National Service Research - Telephone and
Online survey of Georgetown Residents February 2010
53
Online Survey - 2010 Telephone Survey - 2010
49
National Service ResearchNational Service Research
(Background/Contact Information)(Background/Contact Information)
Contact: Andrea Thomas, Owner
2601 Ridgmar Plaza, Suite 92601 Ridgmar Plaza, Suite 9
Fort Worth, Texas 76116
817-731-3493
817-731-7183-fax
e-mail: andrea@nationalserviceresearch.com
web site: www.nationalserviceresearch.com
National Service Research (NSR), founded in 1989, is a full-service market
research consulting firm and conducts market studies for the public and
54
research consulting firm and conducts market studies for the public and
private sector. NSR conducts various types of consumer and business
research including focus groups and surveys nationwide. NSR’s owner
and founder, Andrea Thomas, has thirty-one years of professional
market research experience.
50
Attachment number 1 \nPage 27 of 27
Item # C
City of Georgetown, Texas
October 23, 2012
SUBJECT:
Sec. 551.071: Consultation with Attorney
- Advice from attorney about pending or contemplated litigation and other matters on which the attorney has
a duty to advise the City Council, including agenda items
- LCRA Update
ITEM SUMMARY:
FINANCIAL IMPACT:
SUBMITTED BY:
Jessica Brettle, City Secretary
Cover Memo
Item # D
City of Georgetown, Texas
October 23, 2012
SUBJECT:
Sec 551.072 Deliberation Regarding Real Property
- Deliberation concerning the purchase of property located at 304 Rock Dove Lane in connection with utility
operations -- Terri Calhoun, Real Estate Services Coordinator and Jim Briggs, General Manager of Utilities
ITEM SUMMARY:
FINANCIAL IMPACT:
SUBMITTED BY:
Jessica Brettle, City Secretary
Cover Memo
Item # E