HomeMy WebLinkAboutAgenda CC 05.22.2018 WorkshopNotice of M eeting of the
Governing B ody of the
City of Georgetown, Texas
M ay 2 2, 2 0 1 8
The Ge orgetown City Council will meet on May 2 2, 2 018 at 3:05 PM at Council Chambers - 101 East
7th Street
The City o f Georgetown is committed to co mpliance with the Americans with Disabilities Act (ADA). If
you re quire assistance in participating at a public meeting due to a disability, as defined under the ADA,
reasonable assistance, adaptations, or ac c ommo datio ns will be provided upo n request. P lease contact
the City Se c retary's Office, at least three (3 ) days prio r to the scheduled meeting date, at (512) 930-
3652 o r City Hall at 113 East 8th Street fo r additional information; TTY use rs ro ute through Relay
Texas at 7 11.
Policy De ve lopme nt/Re vie w Workshop -
A Prese ntation and discussion of the 2 nd Quarter Financial Report -- P aul Diaz, Budget Manager
B Prese ntation and discussion of the IT Catalyst P lan -- Chris Bryce, Dire c to r, Information
Techno lo gy
C Prese ntation and discussion of Staffing P lan and Recruitment for Ge orgetown Fire/Medical --
John Sullivan, Fire Chief
D Prese ntation and direction of the City’s MUD P olicy -- Wayne Reed, Assistant City Manager
Exe cutive Se ssion
In compliance with the Open Meetings Ac t, Chapter 551, Government Co de , Verno n's Texas Codes,
Annotate d, the items listed below will be discussed in closed session and are subject to action in the
regular se ssio n.
E Se c . 55 1.0 71 : Consul tati on wi th Atto rney
Advic e from attorney about pending o r contemplated litigation and othe r matters on which the
attorney has a duty to advise the City Co uncil, including agenda items
- Water CCN
Se c . 55 1.0 72 : Del i berati ons about Real Pro perty
- Authorization of Negotiations fo r the Do wntown Building Sale
- Wolf Lakes
- Acquisition of P roperty for Northwest Blvd., P arcels 5, 9, and 10
Se c . 55 1:0 74 : Personnel Matte r s
City Manager, City Attorney, City Se c retary and Municipal Judge: Consideration of the
appointment, employment, evaluatio n, reassignment, duties, discipline, o r dismissal
Se c . 55 1.0 87 : Del i berati on regardi ng Eco no mi c Devel opment Ne go ti ati ons
- Pro ject Deliver
- Pro ject Wire
Adjournme nt
Ce rtificate of Posting
Page 1 of 217
I, Shelley No wling, City S ecretary for the C ity of Geo rgeto wn, Texas , do hereby c ertify that
this Notic e o f Meeting was posted at City Hall, 113 E. 8th Street, a p lac e read ily acc es s ib le to
the general pub lic at all times , o n the _____ day of _________________, 2018, at
__________, and remained so p o s ted for at leas t 72 c o ntinuo us ho urs p receding the
s cheduled time of s aid meeting.
__________________________________
Shelley No wling, City S ecretary
Page 2 of 217
City of Georgetown, Texas
City Council Workshop
May 22, 2018
SUBJECT:
P resentation and discussio n of the 2nd Quarter Financial Repo rt -- Paul Diaz, Budge t Manager
ITEM SUMMARY:
The Quarterly Financial Report to Counc il is attached. An e xe c utive summary is included to highlight variances with
regards to the revenues and an overview of the investme nt portfolio as of March 3 1, 2018. The Financial Repo rt shows a
comparison of current year to date revenues co mpared to the prio r year for the first quarter o f the fiscal year on all major
funds.
The City’s Quarterly Financial Report includes the Investment Reports for the City of Ge orgetown, George to wn
Transportation Enhancement Corporation (GTEC), and the Georgetown Economic Deve lo pment Corporation (GEDCO)
for the quarter ended March 31, 2018.
FINANCIAL IMPACT:
NA
SUBMITTED BY:
P aul Diaz, Budget Manager
ATTACHMENT S:
Description
Q2 2018 Power Point
2nd Quarter Report
Page 3 of 217
Fiscal Year
Financial and
Investment
Report for
Q2
Page 4 of 217
General Fund Revenues
•Sales Tax collections up 7.3% compared to
the same period last year. (More than
Budget)
•Property Tax collections up 7.4% compared to
the same period last year. (On target)
•Franchise fees and Utility ROI is up 4.3%
compared to the same period last year. (On
Target)
•Development related revenue is up 10.6%.
(More than Budget).
Page 5 of 217
General Fund Expenses
•Overall expenses total $31.79 M, which is
49.4% of budget (on target).
•Fire and EMS overtime trend increasing
due to vacancies and leave requests.
Page 6 of 217
Other Major Funds
•Electric Fund
•Revenue is up 8.8% relative to last year. (Slightly above
budget)
•CIP expenses projected to total $6.2 M primarily focused
on new development efforts.
•Water Fund
•Water revenue up 7.6% while wastewater revenue is up
4.4% (Above Budget)
•Hotel Occupancy Tax
•Revenue totals 637,000, increase of 44.4% relative to last
year. (On Target)
•Airport
•Revenues up 1.9% relative to last year. (On Target)Page 7 of 217
CIP Highlights
•General Capital Improvement
•Downtown West: Completion at the end of 2018.
•Garey Park: Grand Opening June 9th, 2018.
•Southwest Bypass: Opening Summer 2018
•Water
•Berry Creek interceptor is at 90% design. Nov 2018
completion date.
•Stonehedge and Westinghouse lift station: Completion in
May/June 2018
•Electric
•Electric CIP is centered around new development. New
projects include Ewald Kubota, Hillwood Section 2 and
Downtown West. Page 8 of 217
Investment Highlights
•Provided by our consultant Valley View,
LLC.
CITY
12/31/2017 3/31/2018
Total cash and investments $165,885,663 $173,516,846
Average Yield 1.30%1.60%
GTEC
12/31/2017 3/31/2018
Total cash and investments $19,053,403 $19,387,468
Average Yield 1.39%1.62%
GEDCO
12/31/2017 3/31/2018
Total cash and investments $6,157,417 $6,339,643
Average Yield 1.23%1.49%Page 9 of 217
Questions and Feedback
Page 10 of 217
Q2 2018
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Page 11 of 217
FINANCIAL REPORT AND INVESTMENT REPORT
For the Quarter Ended March 31, 2018
Table of Contents
Executive Summary .................................................................................................................................... 1-5
General Fund Schedule ................................................................................................................................. 6
Electric Fund Schedule .................................................................................................................................. 7
Water Services Fund Schedule ...................................................................................................................... 8
Joint Services Fund Schedule ......................................................................................................................... 9
Council Discretionary Fund Schedule .......................................................................................................... 10
Convention & Visitors Bureau Fund Schedule ............................................................................................. 11
Paramedic Fund Schedule ........................................................................................................................... 12
Airport Fund Schedule ................................................................................................................................. 13
Georgetown Transportation Enhancement Corporation Fund Schedule .................................................... 14
Georgetown Economic Development Corporation Fund Schedule ............................................................. 15
Quarterly Investment Report - City ........................................................................................................ 16-30
Quarterly Investment Report - GTEC ...................................................................................................... 31-36
Quarterly Investment Report - GEDCO ................................................................................................... 37-42
Grant Applications ....................................................................................................................................... 43
Capital Improvement Projects ................................................................................................................ 44-47
Long-term Commitments and Other Unfunded Liabilities ..................................................................... 48-50
Page 12 of 217
F FY2018 Quarterly Report
EXECUTIVE SUMMARY FOR THE QUARTER ENDED MARCH 31, 2018
I. QUARTERLY FINANCIAL ANALYSIS
GENERAL FUND REVENUES:
General Fund revenues collected for the second quarter of fiscal year 2018 are 7.3% ahead of fiscal year 2017. The
total revenue collected year to date (YTD) for the General Fund is $33.3 million.
The sales tax collections through March totaled $4.6 million,
or 32% of budget. Sales tax is two months in arrears. Sales
tax revenues are on target to meet the year-end projection
of $14.3 million. The growth in sales tax is driven by
increases in our core sectors of retail trade, food, and
information, which are positively impacted by population
growth.
Property tax revenues are typically received during the first
two quarters of the fiscal year, with the majority of the taxes
being received in December and January. The amount of
revenue is based on the assessed value and is estimated
using the County Assessor’s data. Any deviations from
estimates in this revenue stream are typically related to new
construction and delinquency rates. Property tax revenues
for the second quarter of 2018 are up 7.4%, or $925,000,
from the second quarter of last year.
The City collects franchise fees for electric, natural gas,
cable, and non-cellular telephone services. Through the
second quarter, franchise fee revenues total $2.7 million of
2018, an increase of 1.2% from the second quarter of 2017.
Franchise fees collections occur on a quarterly basis.
The City also collects a 3% franchise fee and a 7% return on
investment (ROI) fee from City owned utilities, which totaled
$3.8 million through the second quarter of the fiscal year.
Franchise fee and ROI collections are up 4.3% over this time
last year.
Environmental services revenues are up 19.6% from second
quarter of 2017. This increase is due to the growth in the
customer base and the implementation of new rates.
Development related revenue is up 10.6% over the prior
year. Year to date development applications are up 92% from last year.
Overall, General Fund primary revenues are strong in the second quarter of fiscal year 2018 and are higher than the
prior year.
0
20
40
60
80
100
120
140
160
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Building Permits
2014 2015 2016 2017 2018
$600,000
$700,000
$800,000
$900,000
$1,000,000
$1,100,000
$1,200,000
$1,300,000
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Sales Tax
2014 2015 2016 2017 2018
Page 13 of 217
F FY2018 Quarterly Report
GENERAL FUND EXPENDITURES:
General Fund operating expenditures for the second quarter of fiscal year 2018 are 12.0% higher than the same
period in fiscal year 2017. An increase in expenses is primarily due to encumbered one-time programs, public safety
overtime, higher Internal Service Fund allocations, and the new program costs of Garey Park.
Total salaries and benefit expenditures through the second quarter were $17 million or 49.8% of budget. An
additional $12 million, or 46.0% of budget, was spent on operations.
Administration Services Division (Administrative Services, City Council, City Secretary, and Social Service Funding)
expenditures for the second quarter total $1.2 million, which represents 45% of budget. Year to date expenditures
for the Community Services (Parks and Rec., Library, and Communications) and Finance Division (Municipal Court)
total $5.2 million or 45% of budget. The Georgetown Utility System Division (Environmental Services, Inspections,
Public Works, and Streets) expenditures through the second quarter were $4.7 million or 42% of budget. Year to date
expenditures for Public Safety total $14.5 million, which represents 50.9% of budget. The fire department continues
to experience vacancies resulting in increased overtime expenses. Overall General Fund expenditures are within
budget and the fund can cover the 90-day Contingency Reserve, the Economic Stability Reserve, and Benefit Payout
Reserve.
UTILITY FUNDS:
Electric revenue through the second quarter of 2018 is $30.7 million, up 8.8% compared to the prior year’s second
quarter due to growth in the customer base and the impact of the power cost adjustment.
Water revenue is up 7.6% while wastewater revenue is up 4.4% compared to last year. The increases are due to
growth in the system and impact fees.
OTHER MAJOR FUNDS:
Hotel Occupancy Tax revenue is $637,000 year-to-date, an increase of 44.4% from the prior year due to the Sheraton
Hotel. Airport revenue is up 1.9% from the prior year, and includes fuel sales and lease revenue.
II. INVESTMENTS
The investment activity and strategies described in this report comply with the Public Funds Investment Act (PFIA),
the City’s investment policy, and generally accepted accounting principles. Activity for the second quarter of fiscal
year 2018 includes the maturing of financial institution deposits (CDs) and transfers to new CDs.
The City purchased CDs with two new banking institutions to increase diversity. The new banks we are investing with
are East West Bank and Wallis State Bank. Interest rates for money market accounts and CDs have continued to
increase due to the Federal Open Market Committee (FOMC) increasing the rate by .25% in March 18. The City will
continue soliciting the best rates to improve both diversity and yield.
The Investment Reports for the quarter end on March 31, 2018. The supporting schedules prepared by Valley View
Consulting, L.L.C. are included in the report. A summary of the investment balances as of March 31, 2018, compared
to the prior quarter, are shown below for the City, Georgetown Transportation Enhancement Corporation (GTEC),
and Georgetown Economic Development Corporation (GEDCO).
Page 14 of 217
F FY2018 Quarterly Report
CITY GTEC GEDCO
12/31/17 3/31/18 12/31/17 3/31/18 12/31/17 3/31/18
Total cash and investments
$165,885,663 $173,516,846 $19,053,403 $19,387,468 $6,157,417 $6,339,643
Average Yield 1.30% 1.60% 1.39% 1.62% 1.23% 1.49%
The City’s strategy continues to be matching maturities with cash flow needs, while focusing on the investment
policy’s long-range goals. The City’s investment strategy is to “ladder” or stagger maturities, thus minimizing erratic
interest rate fluctuations.
City portfolio balances have increased in the last few years in direct correlation to the increase in contingency
reserves and debt proceeds issued for future capital improvement projects. The portfolio increased in the second
quarter due to collections of annual property tax. The City’s investment portfolio includes bank deposits, local
government investment pool balances, money market accounts, and financial institution deposits. All of these
investments carry insurance or an implied backing from the Federal Government. The collateral on all City
investments are monitored monthly to ensure the financial institutions carry minimum collateral of 102% of market
value of the City’s investments.
Currently, the City does not own any securities due to the market conditions for these types of investments. However,
the City has a safekeeping relationship with BBVA for future investment possibilities. Once the City begins purchasing
securities, the investment officers will obtain from a reliable source the current credit rating for each held investment
that has a PFIA-required minimum rating. All securities held by financial institutions as collateral on behalf of the City
have been reviewed and met PFIA-minimum rating criteria.
The City works closely with the City’s depository bank to find an average daily balance that is best to receive the
highest yield on the account. These balances earn credit against the fees charged by the bank versus earning interest
on these balances. Staff has looked at various options to maximize the best yield versus investment, and the decision
to change the depository collateral from securities to a letter of credit has increased our Earnings Credit Rate to .45
(plus 10 basis points). The excess earning allowance over fees has continued to increase over the last several months.
The City will continue to verify depository yield versus investment yield to achieve the best outcome.
The City's investment program is conducted to accomplish the objectives of safety, liquidity, public trust, and yield.
Each aspect is considered when making decisions regarding investments.
III. CAPITAL PROJECTS
The projects in the Capital Improvement Program (CIP) consist of infrastructure and related construction and do not
include small capital items such as furniture, equipment, and vehicle maintenance. Maintenance-type projects are
not capitalized as a fixed asset and are usually cash funded. Therefore, these projects are operational in nature and
are in the departmental operating budget. A year-to-date budget status for each of the approved projects is included
in the quarterly report.
PARKS
San Gabriel Park Improvements: A master plan for improvements to San Gabriel Park was completed in 2015. The
master plan proposed the improvements be completed in phases due to the high usage and the many events that
take place in the park. The groundbreaking for Phase 1 construction was held in March 2017. Weststar Construction
in Georgetown is the general contractor. Construction is expected to be completed in early 2018. Phase 1
Page 15 of 217
F FY2018 Quarterly Report
improvements include spring restoration, pavilions, road realignment, play areas, restrooms, signage and parking.
Austin based RVi is currently designing San Gabriel Park Phase II which is expected to start construction in July 2018.
Garey Park: In 2004, Mr. and Mrs. Jack Garey announced they would donate their 525 acre ranch and $5 million to
the City of Georgetown for a public park. In 2008, the citizens passed a parks bond with $10 million dedicated for
the construction of Garey Park. A master plan was completed in 2006 that set the stage for how the park would be
developed. The ground breaking for Garey Park was held in March 2017. Prime Construction of Pflugerville is the
general contractor for renovation to Garey House and for site and civil construction. Project elements include a
playground, splash pad, dog park, equestrian arena, gatehouse, event area including Garey House and hiking and
equestrian trails. Grand opening of the park is scheduled for June 9, 2018.
TRANSPORTATION
Southwest Bypass: Construction is approximately 95% complete project-wide. The rails will be completed in May
2018 and the new roadway should be available to open in June 2018.
DOWNTOWN & COMMUNITY SERVICES
Downtown West: The City of Georgetown broke ground in November 2017 to start the renovation of two City
buildings that will be part of a civic campus for City government offices. The new civic campus will include a City Hall
and Council Chamber and Municipal Court Building as well as the existing Georgetown Public Library that opened in
2007, the Historic Light and Water Works office building, and a public parking lot on Eighth Street. The $13 million
project is funded by proceeds from the sale of City buildings, municipal bonds, and fee revenues. Construction should
be complete in 12 months. Demolition of the old library is complete and site utilities are moving forward.
Construction on several sidewalk improvement projects throughout the city began in May 2017. This was the first
round of sidewalk improvement projects identified in the adopted Sidewalk Master Plan and was funded in part by a
road bond approved by voters in May 2015. Work on the initially designed portion is complete and the next
downtown sidewalk project is currently being designed.
ELECTRIC
New development continues to exceed expectations in the second quarter with additional residential, multifamily,
and business projects in progress. New projects started are Holt Caterpillar, Ewald Kubota, Hillwood Section 2, and
Downtown West.
WATER
The Berry Creek Interceptor design is 90% complete and the easement acquisition is in progress. Construction is
estimated to start in November 2018.
The Stonehedge and Westinghouse lift station project bid went to the Board and Council in November 2016.
Construction started in January 2017 and is scheduled for completion by the end of May 2018.
The Pecan Branch wastewater treatment plant construction started in July 2017 and is scheduled for completion in
July 2019.
The Shell Road and CR 255 water main designs are complete and easement acquisitions are in progress. Construction
is estimated to start October 2019.
The Domel water pump station design is complete. Construction started in July 2017 and is scheduled for completion
in June 2018.
GENERAL CAPITAL PROJECT RECONCILIATION
Page 16 of 217
F FY2018 Quarterly Report
Staff has reconciled capital projects funded with bonds. Proceeds from completed projects may be used for
appropriate projects that align with the stated purpose of the bond issue. It requires approval from management
and/or our Bond Counsel. We will use the information gained from the reconciliation to plan for future debt sales
and not issue additional debt if we still have available proceeds. Some examples of projects that are completed or
will be completed soon that had bond proceeds remaining are:
• FM 1460(using towards FM 971 after final payment)
• Stormwater Projects(using towards current year projects)
• Cedar Breaks Elevated Storage Tank
• IH35 Double Circuit Feeder(using towards other IH35 projects)
• Chatauqua Park(using towards San Gabriel Park)
• McMaster Park(using towards San Gabriel Park)
• Public Safety Facility(using towards public safety data center)
• Parking(using towards downtown parking)
• Various other small projects
Staff will continue to meet with departments to determine status of projects in relation to outstanding bond
proceeds.
Page 17 of 217
APRROVED BUDGET CURRENT PERIOD
YEAR TO DATE
(W/ENCUMB)
YEAR-END
PROJECTION
BEGINNING FUND BALANCE 12,233,506 12,405,719
Revenue
Administrative Charges 2,087,555 172,287 1,042,097 2,087,555
All Other Revenue 4,056,192 81,670 2,250,853 4,056,192
Development and Permit Fees 2,553,500 204,364 1,196,887 2,553,500
Franchise Fees 5,203,863 204,351 2,723,217 5,203,863
Garey Park 225,000 500 500 225,000
Parks and Rec Fees 2,339,220 346,657 1,030,426 2,339,220
Property Tax 13,400,000 162,158 12,217,959 13,400,000
ROI 8,417,635 533,654 3,779,989 8,417,635
Sales Tax 14,300,500 1,044,001 4,624,109 14,300,500
Sanitation Revenue 8,974,500 728,364 4,296,281 8,974,500
Transfer In 472,200 37,000 115,950 472,200
Revenue Total 62,030,165 4,244,006 33,278,268 62,030,165
Expense
Administrative Services 1,580,015 113,764 765,568 1,580,015
Animal Services 875,831 71,413 465,757 875,831
Arts & Culture 80,900 2,113 16,943 80,900
City Council 175,087 12,528 91,327 175,087
City Secretary 920,537 49,093 345,675 920,537
Code Enforcement 415,749 30,170 187,105 415,749
Communications 400,137 46,836 196,434 400,137
Environmental Services 7,623,412 631,042 3,228,284 7,623,412
Fire Emergency Services 10,789,592 753,227 5,227,840 10,789,592
Fire Support Services 2,648,858 207,905 1,379,314 2,648,858
Garey Park 621,557 7,961 59,349 621,557
General Gov't Contracts 3,253,786 301,478 2,262,444 3,253,786
Inspections 1,231,441 90,774 546,361 1,231,441
Library 2,554,935 197,050 1,312,991 2,554,935
Municipal Court 632,929 44,322 306,403 632,929
Parks 2,578,108 195,806 1,348,718 2,578,108
Parks Admin 607,229 46,752 300,823 607,229
Planning 1,685,954 44,901 563,015 1,685,954
Police Admin 2,234,502 182,906 1,139,958 2,234,502
Police Operations 11,511,871 904,902 6,087,167 11,511,871
Public Works 1,241,845 184,150 577,290 1,241,845
Rec Programs 1,338,038 67,520 407,919 1,338,038
Recreation 2,527,496 180,946 1,210,716 2,527,496
Streets 4,657,416 254,293 1,873,774 4,657,416
Tennis Center 435,014 29,292 179,170 435,014
Transfer Out 1,739,523 3,739 1,717,087 1,739,523
Expense Total 64,361,761 4,654,882 31,797,433 64,361,761
EXCESS (DEFICIANCY) OF TOTAL REVENUE OVER TOTAL REQUIREMENTS (2,331,596) (410,876) 1,480,835 (2,331,596)
AVAILABLE FUND BALANCE 9,901,910 10,074,123
Year-End Projection to Approved: Mar FY2018
General Fund
6
Page 18 of 217
APRROVED BUDGET CURRENT PERIOD
YEAR TO DATE
(W/ENCUMB)
YEAR-END
PROJECTION
BEGINNING FUND BALANCE 12,824,257 6,758,275
Operating Revenue
Electric Revenue 67,595,139 4,530,908 30,655,163 68,206,993
Interest 48,318 2,902 23,473 68,156
Other Revenue 4,469,955 198,775 1,371,271 4,761,333
Operating Revenue Total 72,113,412 4,732,585 32,049,907 73,036,481
Operating Expenditures
CRR Credits (2,000,000) (628,212) (5,023,640) (7,000,000)
Georgetown Utility Systems 17,915,971 1,703,938 9,331,424 18,300,944
Purchased Power 44,000,000 6,304,908 27,542,283 52,000,000
Transfer Out-Interfund Transfers 92,600 - 92,600 92,600
Transfer Out-ROI 5,493,707 362,095 2,437,629 5,493,707
Operating Expenditures Total 65,502,278 7,742,730 34,380,296 68,887,251
Total Net Operations 6,611,134 (3,010,145) (2,330,388) 4,149,231
Non-Operating Revenue
Bond Proceeds 6,537,000 - - 6,537,000
Transfers in 90,981 - 90,981 90,981
Non-Operating Revenue Total 6,627,981 - 90,981 6,627,981
Non-Operating Expenditures
CIP 9,880,487 221,592 3,176,528 5,007,350
Interest Expense 1,697,769 - 665,850 1,697,769
Debt Issuance Cost 15,000 - - 15,000
Debt Service 2,539,258 472 640 2,539,258
Non-Operating Expenditures Total 14,132,514 222,063 3,843,017 9,259,377
Total Net Non-Operations (7,504,533) (222,063) (3,752,036) (2,631,396)
EXCESS (DEFICIANCY) OF TOTAL REVENUE OVER TOTAL REQUIREMENTS (893,399) (3,232,209) (6,082,425) 1,517,835
ENDING FUND BALANCE 11,930,858 8,276,110
Contingency 5,125,000 5,125,000
Rate Stabilization 5,500,000 -
AVAILABLE FUND BALANCE 1,305,858 3,151,110
Year-End Projection to Approved: Mar FY2018
Electric Fund
7
Page 19 of 217
APRROVED BUDGET CURRENT PERIOD
YEAR TO DATE
(W/ENCUMB) YEAR‐END PROJECTION
BEGINNING FUND BALANCE 67,881,131 67,881,131
Operating Revenue
Capital Recovery Fee 6,672,500 1,299,184 6,665,921 8,643,117
Interest 192,385 117,444 538,418 551,781
Irrigation Utility Revenue 225,000 7,672 103,624 225,000
Other Revenue 2,176,250 359,004 2,517,850 2,929,227
Raw Water Revenue 178,500 10,580 55,740 178,500
Transfer In, Debt 116,613 ‐ ‐ 116,613
Wastewater Utility Revenue 10,850,000 893,744 5,404,626 10,850,000
Water Utility Revenue 27,748,195 1,764,333 12,236,495 27,748,195
Operating Revenue Total 48,159,443 4,451,961 27,522,674 51,242,434
Operating Expenditures
Irrigation 204,300 14,481 63,927 210,953
Transfer Out, Fleet/Joint Service 62,000 ‐ 62,000 62,000
Transfer Out, General 425,000 ‐ 68,750 425,000
Transfer Out, ROI 2,686,505 154,992 1,231,715 2,686,505
Transfer Out, Utilities 90,981 ‐ 90,981 90,981
Wastewater Distribution 613,000 40,290 405,557 615,701
Wastewater Plant Management 2,437,025 194,207 1,473,810 2,453,961
Water Administration 18,596,447 1,310,839 9,275,018 18,600,018
Water Distribution 2,723,300 178,225 975,962 2,750,513
Water Operations 3,769,545 294,881 1,923,629 3,785,614
Water Plant Management 2,548,726 127,278 1,471,263 2,560,841
Operating Expenditures Total 34,156,829 2,315,192 17,042,613 34,242,086
Total Net Operations 14,002,614 2,136,768 10,480,062 17,000,348
Non‐Operating Revenue
Bond Proceeds ‐ ‐ ‐ ‐
Non‐Operating Revenue Total ‐ ‐ ‐ ‐
Non‐Operating Expenditures
CIP 90 65,085,236 1,383,051 8,462,188 65,405,025
CIP 91 5,178 1,094 ‐ 5,178
Debt Service 5,344,535 528 1,415,290 5,664,126
Non‐Operating Expenditures Total 70,434,949 1,384,673 9,877,478 71,074,329
Total Net Non‐Operations (70,434,949) (1,384,673) (9,877,478) (71,074,329)
EXCESS (DEFICIANCY) OF TOTAL REVENUE OVER TOTAL
REQUIREMENTS (56,432,335) 752,095 602,583 (54,073,981)
ENDING FUND BALANCE 11,448,796 13,807,150
Contingency 6,000,000 6,000,000
AVAILABLE FUND BALANCE 5,448,796 7,807,150
Year‐End Projection to Approved: Mar FY2018
Water Fund
8Page 20 of 217
APRROVED BUDGET CURRENT PERIOD
YEAR TO DATE
(W/ENCUMB)
YEAR-END
PROJECTION
BEGINNING FUND BALANCE 302,565 302,565
Revenue
Gedco Admin/Contract Fee 221,328 18,444 110,664 221,328
Gtec Admin/Contract Fee 166,882 13,907 83,442 166,882
Interest 10,000 2,334 7,892 10,000
Other 26,774 105,426 445,439 445,439
Service Fees - Airport 131,785 10,982 65,892 131,785
Service Fees - Conservation 100,350 8,363 50,178 100,350
Service Fees - Electric 4,233,598 352,800 2,116,800 4,233,598
Service Fees - General 3,345,567 278,797 1,672,782 3,345,567
Service Fees - Stormwater 938,969 78,247 469,482 938,969
Service Fees - Water 7,248,183 604,015 3,624,090 7,248,183
Transfer In 5,000 - - 5,000
VPID Admin/Contract Fee 8,966 747 4,482 8,966
Revenue Total 16,437,402 1,474,062 8,651,143 16,856,067
Expense
Accounting 947,423 74,600 460,649 947,423
City Wide Hr 415,400 10,789 112,569 415,400
Conservation 982,774 37,283 247,466 982,774
Customer Care 4,054,593 319,423 1,874,691 4,054,593
Economic Development 596,092 36,929 286,491 596,092
Engineering 2,143,112 132,952 888,288 2,143,112
Engineering Support 1,069,289 71,268 452,968 1,069,289
Finance Administration 1,115,967 70,997 664,599 1,115,967
Gus Administration 1,469,912 114,673 690,660 1,469,912
Human Resources 949,739 67,350 425,409 949,739
In-House Legal 913,277 146,727 445,633 913,277
Insurance & Legal 705,000 45,618 605,062 705,000
Joint Svcs Con 569,000 46,779 395,815 569,000
Purchasing 740,589 52,802 332,982 740,589
Transfer Out 67,800 37,000 67,800 67,800
Expense Total 16,739,967 1,265,188 7,951,081 16,739,967
EXCESS (DEFICIANCY) OF TOTAL REVENUE OVER TOTAL REQUIREMENTS (302,565) 208,874 700,062 116,100
AVAILABLE FUND BALANCE 0 418,665
Year-End Projection to Approved: Mar FY2018
Joint Services Fund
9
Page 21 of 217
APRROVED BUDGET CURRENT PERIOD
YEAR TO DATE
(W/ENCUMB)
YEAR-END
PROJECTION
BEGINNING FUND BALANCE 300,473 300,473
Revenue
Interest 2,000 1,680 6,288 6,288
Transfer In, General Fund 1,000,000 - 1,000,000 1,000,000
Revenue Total 1,002,000 1,680 1,006,288 1,006,288
Expense
Transfer Out, GCP - - - -
Transfer Out, General Fund - - - -
Transfer Out, ISF - - - -
Transfer Out, Joint Services - - - -
Expense Total - - - -
EXCESS (DEFICIANCY) OF TOTAL REVENUE OVER TOTAL REQUIREMENTS 1,002,000 1,680 1,006,288 1,006,288
ENDING FUND BALANCE 1,302,473 1,306,761
Year-End Projection to Approved: Mar FY2018
Council Discretionary Fund
10
Page 22 of 217
APRROVED BUDGET CURRENT PERIOD
YEAR TO DATE
(W/ENCUMB)
YEAR-END
PROJECTION
BEGINNING FUND BALANCE 690,201 690,201
Revenue
Hotel/Motel Occupancy Tax Revenues 1,200,000 130,221 637,194 1,200,000
Interest 1,500 1,285 4,483 4,483
Other 12,000 1,926 8,363 12,000
Poppy Festival 109,400 37,424 79,251 109,400
Revenue Total 1,322,900 170,857 729,290 1,325,883
Expense
Operations 551,381 29,855 273,004 551,381
Personnel 361,237 26,508 174,045 361,237
Poppy Festival 136,200 18,908 19,821 136,200
Transfer to Facilities 49,565 4,130 24,780 49,565
Transfer to Fleet 5,090 424 2,544 5,090
Transfer to General Fund 10,200 - 10,200 10,200
Transfer to Information Technology 24,806 2,067 12,402 24,806
Expense Total 1,138,479 81,892 516,796 1,138,479
EXCESS (DEFICIANCY) OF TOTAL REVENUE OVER TOTAL REQUIREMENTS 184,421 88,964 212,494 187,404
ENDING FUND BALANCE 874,622 877,605
Contingency 187,147 187,147
Reserved for Capital 687,474 690,458
AVAILABLE FUND BALANCE - -
Year-End Projection to Approved: Mar FY2018
Convention & Visitors Bureau Fund
11
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APRROVED BUDGET CURRENT PERIOD
YEAR TO DATE
(W/ENCUMB)
YEAR-END
PROJECTION
BEGINNING FUND BALANCE (501,205) (501,205)
Revenue
TASPP Revenue 128,000 - - 128,000
EMS Revenue 2,617,762 218,625 1,183,292 2,617,762
Franchise Fees 20,000 - 4,000 20,000
Transfer In 44,870 3,739 22,434 44,870
Revenue Total 2,810,632 222,364 1,209,726 2,810,632
Expense
O&M 636,212 34,058 396,610 636,212
Personnel 1,788,522 177,187 1,079,270 1,788,522
Expense Total 2,424,734 211,246 1,475,880 2,424,734
EXCESS (DEFICIANCY) OF TOTAL REVENUE OVER TOTAL REQUIREMENTS 385,898 11,118 (266,154) 385,898
AVAILABLE FUND BALANCE (115,307) (115,307)
Year-End Projection to Approved: Mar FY2018
Paramedic Fund
12
Page 24 of 217
APPROVED BUDGET CURRENT PERIOD
YEAR TO DATE
(W/ENCUMB) YEAR-END PROJECTION
BEGINNING FUND BALANCE 436,734 436,734
Operating Revenue
Fuel and Terminal Sales 2,794,919 224,755 1,202,166 2,794,919
Interest and Other 65,600 2,313 26,860 77,470
Leases and Rentals 882,484 71,857 431,916 882,484
Operating Revenue Total 3,743,003 298,924 1,660,941 3,754,873
Operating Expenditures
Debt Service 125,850 - 19,250 125,850
Operations-Fuel 2,300,000 150,181 2,200,287 2,300,000
Operations-Non Fuel 663,754 34,452 305,850 666,848
Personnel 375,920 25,958 174,688 378,194
Transfers Out 53,500 - 53,500 53,500
Operating Expenditures Total 3,519,024 210,591 2,753,576 3,524,392
TOTAL NET OPERATIONS 223,979 88,333 (1,092,634) 230,481
Non-Operating Revenue
Bond Proceeds 150,000 150,000
Grants 35,000 - 7,578 35,000
Non-Operating Revenue Total 185,000 - 7,578 185,000
Non-Operating Expenditures -
Airport Ramp 15,000 - - 15,000
Edge Lighting 150,000 - - 150,000
Hangar Upgrades 33,000 4,638 9,477 33,144
Pavement Upgrades 40,000 - - 40,000
Runway Rehab 16,500 - - 16,500
Wildfire Management 25,500 - - 25,500
Non-Operating Expenditure Total 280,000 4,638 9,477 280,144
EXCESS (DEFICIENCY) OF TOTAL REVENUE OVER TOTAL
REQUIREMENTS 128,979 83,694 (1,094,533) 135,337
ENDING FUND BALANCE 565,713 572,071
RESERVES
Contingency 213,158 213,158
Reserves Total 213,158 213,158
AVAILABLE FUND BALANCE 352,555 358,913
Airport Operations Fund
Year End Projection to Approved as of March 2018
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Page 25 of 217
APPROVED BUDGET CURRENT PERIOD
YEAR TO DATE
(W/ENCUMB) YEAR‐END PROJECTION
BEGINNING FUND BALANCE 22,051,111 22,051,111
‐
Operating Revenue
Sales Tax 6,575,000 460,727 2,140,083 6,575,000
PID Assessments 553,201 ‐ ‐ 553,201
Interest 127,000 ‐ 111,439 222,877
Operating Revenue Total 7,255,201 460,727 2,251,522 7,351,078
Operating Expenditure ‐
Administrative Support 364,814 30,276 181,656 364,814
Operating Expenditure Total 364,814 30,276 181,656 364,814
TOTAL NET OPERATIONS 6,890,387 430,451 2,069,866 6,986,264
Non‐Operating Revenue
Other Grant Revenue ‐ ‐ 11,222 11,222
Non‐Operating Revenue Total ‐ ‐ 11,222 11,222
Non‐Operating Expenditure
Pecan Center Dr to Airport Rd (FY15)5,390,290 1,810 491,319 5,390,290
Rivery TIA Improvements 1,016,790 ‐ 11,949 1,016,790
FM 971 / Fontana 66,431 ‐ ‐ 66,431
Rivery‐Extension Williams Dr to NW Blvd (FY16)767,678 ‐ 26,537 767,678
IH 35 / HWY29 Intersection 650,000 ‐ 43,347 650,000
SW Bypass 2243 to IH35 333,962 ‐ 205,464 333,962
FM1460 Widening 501,260 ‐ 141 501,260
Wolf Ranch Pkwy Extension 283,350 ‐ ‐ 283,350
Mays St 3,252,729 ‐ 249,585 3,252,729
Tamiro Improvements 410,000 ‐ ‐ 410,000
Available for Projects TBD 1,643,750 ‐ ‐ 1,643,750
Debt Service 3,330,135 ‐ 601,027 3,330,885
Non‐Operating Expenditure Total 17,646,375 1,810 1,629,369 17,647,125
TOTAL NET NON‐OPERATIONS (17,646,375) (1,810) (1,618,147) (17,635,903)
EXCESS (DEFICIENCY) OF TOTAL REVENUE OVER TOTAL
REQUIREMENTS (10,755,988) 428,641 451,719 (10,649,638)
ENDING FUND BALANCE 11,295,123 11,401,473
RESERVES
Contingency 1,643,750 1,643,750
Reserved Bond Proceeds ‐ ‐
Reserves Total 1,643,750 1,643,750
AVAILABLE FUND BALANCE 9,651,373 9,757,723
Georgetown Transportation Enhancement Corporation Fund
Year‐End Projection to Approved: Mar FY2018
14Page 26 of 217
APPROVED BUDGET CURRENT PERIOD
YEAR TO DATE
(W/ENCUMB)
YEAR-END
PROJECTION
BEGINNING FUND BALANCE 5,902,863 5,902,863
OPERATING REVENUES -
Interest 25,400 8,224 40,777 40,777
Lease Revenue (Grape Creek)24,000 - 24,000 24,000
Miscellaneous Revenue 61,100 - 10,991 61,100
Sales Tax 1,643,750 115,182 535,021 1,643,750
OPERATING REVENUES Total 1,754,250 123,406 610,789 1,769,627
OPERATING EXPENDITURES -
Debt Service 116,613 - 43,784 116,613
Interest Expense 87,569 - - 87,569
Joint Services Allocation 221,328 18,444 110,664 221,328
Miscellaneous Expense 11,108 - 10,991 11,108
Principal Reduction 125,000 - - 125,000
Promotional & Marketing Program 81,000 - 66,961 81,000
Special Services 27,500 - 12,500 27,500
Supplies 300 - - 300
Travel & Training 1,500 - - 1,500
OPERATING EXPENDITURES Total 671,918 18,444 244,900 671,918
TOTAL NET OPERATIONS 1,082,332 104,962 365,889 1,097,709
NON-OPERATING EXPENDITURES -
Catalyst 36,000 2,833 33,006 36,000
DisperSol 60,000 40,000 40,000 40,000
Economic Development Projects -Undetermined 6,338,518 - - 6,338,518
Texas Life Sciences 139,740 - 139,740 139,740
NON-OPERATING EXPENDITURES Total 6,574,258 42,833 212,746 6,554,258
TOTAL NET NON-OPERATIONS (6,574,258) (42,833) (212,746) (6,554,258)
EXCESS (DEFICIENCY) OF TOTAL REVENUE OVER TOTAL
REQUIREMENTS (5,491,926) 62,129 153,143 (5,456,549)
ENDING FUND BALANCE 410,938 446,315
RESERVES
Contingency 410,938 410,938
RESERVES Total 410,938 - - 410,938
AVAILABLE FUND BALANCE - 35,377
Georgetown Economic Development Corporation Fund
Year-End Projection to Approved: Mar FY2018
15
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CIP Quarterly Report - Q2 FY2018 Budget
Year to Date
(W/Encum) Remaining Balance
CDBG GRANTS
215-9-0880-90-001 SCENIC DR SIDEWALKS 215,298 140,902 74,396
CDBG GRANTS Total 215,298 140,902 74,396
ELECTRIC SERVICES
610-9-0580-90-047 AUSTIN AVE SIDEWALKS 100,000 - 100,000
610-9-0580-90-139 17TH STREET REHAB 50,000 - 50,000
610-9-0580-90-140 7TH ST REHAB 200,000 925 199,075
610-9-0580-90-141 DOWNTOWN OH REHAB 700,000 - 700,000
610-9-0580-90-142 DOWNTOWN WEST 950,000 169,237 780,763
610-9-0580-90-143 SHELL ROAD FEEDERS 370,000 - 370,000
610-9-0580-90-144 SIDEWALK POLE RELOCATION 50,000 49 49,951
610-9-0580-90-146 SOUTHWEST BYPASS FEEDER 800,000 120,413 679,587
610-9-0580-90-147 WEST 10TH STREET REHAB 98,000 - 98,000
610-9-0580-90-148 WEST 11TH STREET REHAB 200,000 2,000 198,000
610-9-0580-90-255 DOWNTOWN URD CONVERSION 200,000 - 200,000
610-9-0580-90-256 GEO. EAST T2 VOLTAGE CHANGE 50,000 20,293 29,707
610-9-0580-90-257 KATHI LN URD CONVERSION 180,000 182,665 (2,665)
610-9-0580-90-260 DB WOOD_SH29 INTERSECTION 150,000 22,500 127,500
610-9-0580-90-261 FM 971 REOLCATION 200,000 - 200,000
610-9-0580-90-262 INNER LOOP WIDENING 200,000 - 200,000
610-9-0580-90-263 LEANDER RD_IH35 INTERSECTION 10,000 - 10,000
610-9-0580-90-264 NORTHWEST BLVD WIDENING 100,000 15,000 85,000
610-9-0580-90-265 RABBIT HILL ROAD WIDENING 500,000 75,000 425,000
610-9-0580-90-266 RIVERY EXTENSION 200,000 30,000 170,000
610-9-0580-90-267 UNIVERSITY_MAYS WIDENING 154,000 - 154,000
610-9-0580-90-268 WILLIAMS DR_IH35 INTERSECTION 10,000 - 10,000
610-9-0580-90-300 ELECTRICAL SYSTEM IMPROVEMENT - 3,739 (3,739)
610-9-0580-90-310 POWER QUALITY IMPROVEMENTS 80,000 21,267 58,733
610-9-0580-90-320 SECTIONALIZATION IMPROVEMENTS 200,000 - 200,000
610-9-0580-90-331 POLE INSPECTIONS 100,000 - 100,000
610-9-0580-90-410 NEW DEVELOPMENT PROJECTS 3,000,000 2,090,991 909,009
610-9-0580-90-430 STREET LIGHTING 88,000 21,061 66,939
610-9-0580-90-500 CONSULTANT ENGINEERING 150,000 150,000 -
610-9-0580-90-701 FIBER OPTIC 245,000 200,736 44,264
610-9-0580-90-702 FIBER TO SIGNAL LIGHTS 50,000 50,219 (219)
610-9-0580-91-105 CIS SYSTEM 308,565 - 308,565
610-9-0585-90-021 COMMUNICATIONS EQUIPMENT 186,922 434 186,488
ELECTRIC SERVICES Total 9,880,487 3,176,528 6,703,959
GATEWAY TIRZ
295-9-0602-90-001 CAPITAL IMPROVEMENTS 140,000 - 140,000
GATEWAY TIRZ Total 140,000 - 140,000
44
Capital Improvement Projects
For the Quarter Ended
March 31, 2018
Page 56 of 217
CIP Quarterly Report - Q2 FY2018 Budget
Year to Date
(W/Encum) Remaining Balance
GENERAL CAPITAL PROJECTS
120-9-0280-90-039 RADIO REPLACEMENT, PARKS 64,333 - 64,333
120-9-0280-90-045 SAN GABRIEL PARK IMPROVEMENT 3,795,205 1 3,795,205
120-9-0280-90-046 GAREY PARK 912,359 683,514 228,845
120-9-0280-90-047 SIDEWALKS 716,514 37,738 678,777
120-9-0280-90-051 LIBRARY CANOPY 155,000 - 155,000
120-9-0280-90-053 GRACE HERITAGE REHAB - 26,239 (26,239)
120-9-0280-90-059 ADA FACILITIES 326,345 2,637 323,708
120-9-0280-90-060 ADA PARKS 173,137 2,099 171,038
120-9-0280-90-061 ELECTRIC PROJECTS 89,920 - 89,920
120-9-0280-90-066 KATY CROSSING TRAIL 500,000 7,500 492,500
120-9-0380-90-156 PUBLIC SAFETY FACILITY 27,100 58,307 (31,207)
120-9-0380-90-159 FIRE STATION 7 2,000,000 23,651 1,976,349
120-9-0380-90-160 EOC SIREN SYSTEM 21,798 18,119 3,679
120-9-0380-90-163 FIRE STATION 6 ESD 600,000 - 600,000
120-9-0380-90-167 GMC SPACE NEEDS STUDY 200,000 - 200,000
120-9-0380-90-168 TRANSFER STATION/LANDFILL 11,337 - 11,337
120-9-0380-90-169 ERP PROJECT 2,950,000 29,565 2,920,435
120-9-0381-91-022 RADIO REPLACEMENT 500,000 - 500,000
120-9-0680-90-005 FORMER LIBRARY RENOVATION - 2,800 (2,800)
120-9-0680-90-006 DOWNTOWN FESTIVAL AREA 460,000 - 460,000
120-9-0680-90-008 MUNICIPAL COURT/CVB REDESIGN 405,000 - 405,000
120-9-0680-90-012 DOWNTOWN WEST 25,990,682 11,316,387 14,674,295
120-9-0680-90-013 DOWNTOWN WEST SIGNAGE 125,000 - 125,000
120-9-0680-90-014 DOWNTOWN PARKING EXPANSION 250,000 - 250,000
120-9-0880-90-054 AUSTIN AVENUE BRIDGE 88,132 - 88,132
120-9-0880-90-087 FM 971 3,900,000 - 3,900,000
120-9-0880-90-088 FM 1460 2,529,985 - 2,529,985
120-9-0880-90-091 SW BYPASS/WOLF RANCH PKWY 2,324,866 47 2,324,819
120-9-0880-90-092 SOUTHEAST INNER LOOP - 295 (295)
120-9-0880-90-093 ACCESS RTW TO GOVERNMENT SRV - 34,740 (34,740)
120-9-0880-90-104 SIGNAL AT SHELL/VERDE VISTA 40,006 37,015 2,991
120-9-0880-90-105 NORTHWEST BLVD BRIDGE 10,500,000 51,500 10,448,500
120-9-0880-90-106 LEANDER RD_RIVER RIDGE_SW BYPA 1,550,000 - 1,550,000
120-9-0880-90-107 ROCK ST_6TH TO 9TH STS 23,000 - 23,000
120-9-0880-90-108 RIVERY EXTENSION 4,500,000 18,753 4,481,247
120-9-0880-90-109 SE INNER LOOP ROCKRIDE IMPRV - 560,000 (560,000)
120-9-0880-91-001 10TH ST (MAIN-ROCK)94,000 - 94,000
120-9-0880-91-002 11TH ST. (MAIN-ROCK)151,000 - 151,000
120-9-0880-91-003 8TH ST. (CHURCH -MYRTLE)11,922 - 11,922
120-9-0880-91-004 8TH ST. (MLK-ROCK)11,922 - 11,922
120-9-0880-91-005 AUSTIN AVE. (9TH-UNIVERSITY)178,000 - 178,000
120-9-0880-91-006 AUSTIN AVE. (SH29-FM2243)300,000 70 299,930
120-9-0880-91-007 CHURCH ST. (8TH-9TH)11,922 - 11,922
120-9-0880-91-008 OLD TOWN NORTHEAST 786,876 - 786,876
120-9-0880-91-009 PH 1 SIGNAL & CURB RAMP IMPR.309,103 266 308,837
120-9-0880-91-010 DTOWN SIDEWALK PROJECTS - 51,229 (51,229)
GENERAL CAPITAL PROJECTS Total 67,584,464 12,962,470 54,621,994
*
*
**
*
*Budget correction in mid-year amendment.
45
Capital Improvement Projects
For the Quarter Ended
March 31, 2018
Page 57 of 217
CIP Quarterly Report - Q2 FY2018 Budget
Year to Date
(W/Encum) Remaining Balance
GTEC
400-9-0980-90-022 SH 29 TO RM2243 SW BYPASS - 205,376 (205,376)
400-9-0980-90-024 SW BYPASS-2243 TO IH35 333,962 89 333,874
400-9-0980-90-036 ECO DEVO PROJECTS 1,643,750 - 1,643,750
400-9-0980-90-044 FM 971/ FONTANA (NW BRIDGE)66,431 - 66,431
400-9-0980-90-047 WOLF RANCH PKWY EXTENSION 283,350 - 283,350
400-9-0980-90-059 IH 35/ HWY 29 INTERSECTION IMP 650,000 43,347 606,653
400-9-0980-90-060 MAYS STREET/ RABBIT HILL ROAD 3,252,729 249,585 3,003,144
400-9-0980-90-061 FM1460 WIDENING 501,260 183 501,077
400-9-0980-90-062 RIVERY EXT (WILLIAMS DR -NWEST 767,678 26,537 741,141
400-9-0980-90-063 PECAN CENTER DR./ AIRPORT RD.5,390,290 491,319 4,898,971
400-9-0980-90-064 RIVERY TIA IMPROVEMENTS 1,016,790 590,333 426,457
400-9-0980-90-065 TAMIRO IMPROVEMENTS 410,000 - 410,000
GTEC Total 14,316,240 1,606,768 12,709,472
STORMWATER CAPITAL IMPROVEMENT
640-9-0880-90-005 CURB & GUTTER 962,150 369,728 592,423
640-9-0880-90-069 STORMWATER INFRASTRUCTURE UPG 224,000 223,651 349
640-9-0880-90-076 REGIONAL FLOOD STUDY - 51,911 (51,911)
640-9-0880-90-078 18TH AND HUTTO DRAINAGE 77,977 - 77,977
640-9-0880-90-079 2ND AND ROCK POND 13,876 57 13,819
640-9-0880-90-080 SERENADA CULVERT IMPROVEMENTS 176,000 115,849 60,152
640-9-0880-90-081 VILLAGE PID INLET 75,000 - 75,000
640-9-0880-90-082 18TH_HUTTO DRAINAGE STUDY 50,000 - 50,000
STORMWATER CAPITAL IMPROVEMENT Total 1,579,003 761,196 817,807
STREET TAX SRF
203-9-0880-90-071 STREET MAINTENANCE 3,858,676 314 3,858,362
203-9-0880-90-075 ASPHALT RECYCLING - 48 (48)
STREET TAX SRF Total 3,858,676 362 3,858,314
46
Capital Improvement Projects
For the Quarter Ended
March 31, 2018
Page 58 of 217
CIP Quarterly Report - Q2 FY2018 Budget
Year to Date
(W/Encum) Remaining Balance
WATER SERVICES
660-9-0580-90-049 SOUTHLAKE WTP 950,260 - 950,260
660-9-0580-90-071 TANK REHAB PROJECTS 399,958 466,727 (66,769)
660-9-0580-90-072 CEDAR BREAKS EST - 9,333 (9,333)
660-9-0580-90-097 SUN CITY ELEVATED STORAGE TANK 3,224,047 3,224,000 47
660-9-0580-90-125 SHELL ROAD WATER LINE 6,039,578 494 6,039,084
660-9-0580-90-146 LWTP - DEWATERING FACILITY - 89,823 (89,823)
660-9-0580-90-155 WATER - STREET REHAB 330,000 - 330,000
660-9-0580-90-158 RABBIT HILL EST - 0 (0)
660-9-0580-90-166 LEANDER INTERCONNECT 575,000 - 575,000
660-9-0580-90-167 WEST LOOP (H-1A)2,119,000 - 2,119,000
660-9-0580-90-168 LWTP RAW WATER INTAKE REHAB 440,411 10,745 429,666
660-9-0580-90-169 SEQUOIA GROUND STORAGE TANK 2,500,000 - 2,500,000
660-9-0580-90-170 CR 255 (WD14-2)2,980,000 330,831 2,649,169
660-9-0580-90-171 DOMEL PS IMPROVEMENTS 1,805,692 64,711 1,740,981
660-9-0580-90-175 BRAUN EST 4,750,000 379,083 4,370,917
660-9-0580-90-176 MISC. LINE UPGRADES 250,000 - 250,000
660-9-0580-90-177 PARK WTP CLEARWELL 170,000 - 170,000
660-9-0580-90-178 S. LAKE WTP 2018 1,000,000 - 1,000,000
660-9-0580-90-179 SW BYPASS WATER H24-1 500,000 - 500,000
660-9-0580-90-180 TANK REHABILITATION 480,000 - 480,000
660-9-0580-90-200 WATER MAINS 3,842,303 1,158,373 2,683,930
660-9-0580-91-105 CIS SYSTEM 5,178 - 5,178
660-9-0581-90-037 EDWARDS AQUIFER TESTING - 149,000 (149,000)
660-9-0581-90-051 PECAN BRANCH PH 2 - 4,864 (4,864)
660-9-0581-90-154 WESTINGHOUSE LS & FM 1,207,067 29,739 1,177,328
660-9-0581-90-160 BERRY CREEK INTER. (BC- 4-6)8,328,900 - 8,328,900
660-9-0581-90-162 BERRY CREEK INTER. (BCI-3)12,000,000 1,649,325 10,350,675
660-9-0581-90-163 SAN GABRIEL BELT PRESS 2,207,000 306,068 1,900,932
660-9-0581-90-164 PARK LIFT STATION & FORCE MAIN 3,585,740 - 3,585,740
660-9-0581-90-165 BERRY CREEK INTER BCI-3 1,000,000 151 999,849
660-9-0581-90-166 EARZ 1,000,000 588,920 411,080
660-9-0581-90-167 SAN GABRIEL INTER SGI-2 2,500,000 - 2,500,000
660-9-0581-90-220 LIFT STATION UPGRADE 900,280 - 900,280
WATER SERVICES Total 65,090,414 8,462,188 56,628,226
47
Capital Improvement Projects
For the Quarter Ended
March 31, 2018
Page 59 of 217
Unfunded Liability &
Commitments Financial Impact/Notes Status Updates - 12/31/17 Status Updates - 3/31/18
Cemetery Special Revenue
Fund
Currently cemetery operations are self-funded through plot
sales of approximately $50K per year. The cemetery is
managed through Parks Administration. In 2015, Council
elected to reserve $75,000 annually for future costs
associated with maintaining the property. The General Fund
has made this transfer in 2016, 2017, and 2018.
The columbarium project bid will open on January 25th.
Construction is expected to begin in the Spring and will last
approximately 60 days. Mowing and maintenance costs have
increased and now exceed the annual transfer from the General
Fund. The long-term funding plan needs to be revisited.
The columbarium construction bid of $121,432 was approved by City
Council on February 27th. Constructions will begin in May and is
expected to be completed in 60 days.
Unfunded Actuarial Accrued
Liability (UAAL)
Recognizes the outstanding liability for the City’s employee
retirement plan through TMRS. The City contributes
monthly to fund the UAAL, based on an annual percentage
of payroll. Actual % of payroll costs is recognized within each
fund. The UAAL is provided by TMRS and lags one year.
As of 12/30/16, the UAAL was $22M and is considered 83%
funded. The 2018 TMRS total combined contribution rate is 12.54.No change, updated once annually.
Other Post Employee Benefits
(OPEB)
While the City has no obligation to offer additional retiree
benefits, retirees are eligible to participate in the City’s
health insurance program. That ability represents a subsidy
that impacts health insurance costs to the City. Retirees pay
their monthly premiums to the ISF who in turn processes
their health insurance claims.
This is an actuarial calculation based on current and future
employees on future City health insurance costs, and has
numerous and complex factors in its calculation. Retirees pay
their own premiums, and thus the liability is considered “pay as
you go”. With additional employees being added, potential future
retiree impacts increase. The 2016 current net OPEB liability is
$972,576 which is an increase of $185,876 over the prior year.
GASB requires updates every other year. Until the review is
conducted again in 2018, the estimate is $1,148,194, an increase of
$175,618 over the prior year.
Compensated Absence
Future costs associated with benefits such as vacation, and
sick leave for City employees. Compensated Absence is
accrued annually to each proprietary fund type on a GAAP
basis and accounted for on the balance sheet of each fund.
For governmental funds (and for budgetary basis), the
expense is recognized when due and payable.
The 15% liability target was fully funded in FY 2018 budget. In FY
2017, these funds were used for two long-tenured payouts in
Police and Fire.
Staff will bring forward an FY 2018 budget amendment to
appropriate use of this reserve for several large payouts in Police.
Rate Stabilization Reserve
Intended to mitigate potential rate impacts due to increased
fuel costs or other external factors. The RSR is maintained
within the Electric Fund and is budgeted to be $5.5M in
FY2018.
The rate study is funded in the budget. Year-end purchased power
and CIP costs will exceed projections and require a year-end
amendment. Finance and utility staff are partnering on short and
long-term solutions to rebuild the rate stabilization fund.
In FY 2018, staff recommended changes to the ratio of cash and
debt financing of utility CIP projects, and evaluated several projects
for timing to improve the position of the fund balance. The rate
study results and proposed changes to the fiscal and budgetary
policy will come to GGAF, GUS Board and Council in the early
summer.
CITY OF GEORGETOWN
Long-term Commitments, Reservations, and Other Unfunded Liabilities
March 31, 2018
48
Page 60 of 217
Unfunded Liability &
Commitments Financial Impact/Notes Status Updates - 12/31/17 Status Updates - 3/31/18
Airport Maintenance
Fund on-going maintenance of the Airport grounds, runways
and taxi ways. Terminal and Tower included in Facilities ISF.
An Airport Master Plan was developed to address long term
capital maintenance project prioritization.
The parallel taxiway and fuel storage facility are almost complete.
Contractor working on punch list items. The current Airport
Master Plan effort has produced a draft Final Plan awaiting
consideration by City, TX DOT and the FAA. The Wildlife Hazard
Assessment has begun and should be completed late 2018.
The Airport Fund has a positive ending balance, is able to fund
capital projects going forward, and can support a contingency
reserve. Finance staff propose removing the Airport from the
unfunded liability list. The parallel taxiway and fuel storage facility
are complete. The current Airport Master Plan effort has produced
a draft Final Plan under review by the FAA. The Wildlife Hazard
Assessment has begun and should be completed late 2018.
Americans with Disabilities Act
(ADA) Compliance Needs
As facilities are built or repurposed, meeting ADA
compliance will be included in Project Costs. Funding for
program expansion will be needed (General Fund sources).
The City has an adopted policy, as required by Federal Law,
that it will make reasonable accommodations and
modifications to ensure that people with disabilities have an
equal opportunity to enjoy its programs, services, and
activities. The City does not maintain a reserve for these
modifications.
The City finalized 2016/17 CIP improvements throughout the city,
including curb ramps, crosswalks, pedestrian-actuated signal
infrastructure (“ped heads”), and sidewalk
extensions/reconstructions. The project still has not been closed
out, however, the Texas Department of Licensing and Regulation
(TDLR) compliance inspection and reporting by a registered
accessibility specialist has occurred.
The 2017/18 Capital Improvement Plan for sidewalks is
developing projects related to ADA ramp and access
improvement in Downtown in areas around 7th and 8th
street.”
Sidewalk Maintenance
Currently, new sidewalks are built as development occurs.
Repairs are funded as needed or if funding is available,
when major roads are repaired. Useful life of a sidewalk is
estimated at 40 to 50 years. The largest revenue source
comes from the City’s General Fund, but there has been
some debt funding as well.
The current projects are Scenic CDBG and Old Town NE sidewalks.
The Scenic CDBG was presented to and approved by GTAB and
Council. Patin Construction was awarded the contract. The notice
to proceed was issued for 2/1/18. The Old Town NE sidewalk
project has begun. The surveying has been completed and it is
roughly 25% drawn. The project is estimated to go out for bid in 5-
8 months. There are 2017 GO bond proceeds to cover the cost of
this project.
Scenic CDBG sidewalk is 95% complete. We held a walk-thru this
morning and will have the TDLR inspection scheduled early next
week. Any punch list items will be address in the coming weeks by
Patin Construction.
Old Town NE Sidewalks are ongoing in design. We are working to
obtain 7 easements needed to finalize the design for the 8’ sidewalk
along 7th street. Design is near 70%. Project estimated to go out for
bid is still 5-8 months due to easement needs.
Park Equipment Maintenance
& Replacement
Over the past 5 years, funding for Park Maintenance and
Replacement has increased. $200K transfer from General
Fund included in FY2018 budget. Staff has listed all assets &
developed replacement schedule funded by the General
Fund, soon to be on EAM.
Pavilion renovations and playground replacement are scheduled
to be completed this spring at Meadow’s Park. Additional sidewalk
work will be completed to meet ADA compliance as well. The pool
filters at Williams Drive Pool will be replaced in April.
Pavilion renovations and playground replacement are scheduled to
be completed this spring at Meadow’s Park. Additional sidewalk
work will be completed to meet ADA compliance as well. The pool
filters at Williams Drive Pool will be replaced in before the upcoming
pool season. Village pool and the outdoor Recreation Center Pool
will be re-plastered after the 2018 pool season.
Emergency Medical Service
Special Revenue Fund
2014/15 Annual Budget assumed EMS Program to be
operationally active by June 2015 with revenues to offset
operating and capital costs. Operating deficit would be
funded internally until capital costs were recovered in 5
years.
Fiscal Year 2017 ending fund balance is $(637,773), a decrease
from 2016 ending fund balance of $(909,490). An increase in
revenue collection has dramatically increased the EMS funds
overall position, however, staff estimates it will take several years
to bring the fund back into balance after the start-up capital
expenditures. The new peak unit was approved in a December
Budget Amendment, adding staffing and ambulance costs to the
fund.
As of April 30, 2018, EMS revenue collections are about $1.18
million, which is behind budget projections. At this time, year-end
revenue is estimated to be $2.4 million, budget is $2.6 million. Staff
continue to monitor EMS revenue, overtime, and medical supply
expenses monthly.
49
Page 61 of 217
Unfunded Liability &
Commitments Financial Impact/Notes Status Updates - 12/31/17 Status Updates - 3/31/18
Major Technology
Replacement (IT Internal
Service Fund)
CIS billing to be replaced in 2016, funded by utility funds.
Enterprise Resource Planning System (Finance and HR)
selection consultant funding included in the FY2017 budget.
The FY 18 budget includes $2,700,000 for acquisition of the
new Enterprise Resource Planning system(s). The final price
has not been agreed upon in the bid process.
The FY2018 IT allocation model includes $500K of cash funding for
the annual subscription fees for the new ERP system. This is an
estimate until staff select an actual vendor. The model also
includes $300K of increases to existing software contracts. These
large increases are reflected through the many funds throughout
the City. Passing through these costs is necessary to keep the fund
balance from decreasing.
Staff are developing the FY 2019 IT budget with the goal of funding
the asset maintenance reserve, increases for major subscription
contracts, and improving disaster recovery by adding a backup data
center.
Radio Equipment Replacement
Communication system consisting of 500 on-body and in-
vehicle radios for Police, Fire, and GUS. Replacement radios
are compatible with newer technology.
The 2017 radios are received and being programmed and
deployed. The Emergency Management Coordinator is working on
the procurement of phase II in FY2018. Phase III will be included in
preparations for the FY2019 budget.
No changes from prior quarter.
Street Maintenance
The City funds street maintenance in the General Fund,
supplemented by a 1/8th Street Sales Tax special revenue
fund. In 2017 and 2018, the Council and GTAB reviewed
various methods for enhanced street maintenance and
costs. Direction from Council is to use high performance
surface seals and pavement wearing coarses and begin
programmatically addressing the street network's deferred
maintenance backlog, creating a need for approximately $2
million more per year for street maintenance.
Staff are reviewing funding alternatives to match this level of
maintenance and will bring recommendations forward as part of the
budget process.
50
Page 62 of 217
City of Georgetown, Texas
City Council Workshop
May 22, 2018
SUBJECT:
P resentation and discussio n of the IT Catalyst Plan -- Chris Bryce, Director, Informatio n Technology
ITEM SUMMARY:
The “IT Catalyst P lan” is a five year master plan for the City of Georgetown’s info rmation technology function. It is the
result o f a two year e ffort initiated by the City Manager ’s Office. While wo rk on the Plan was led by IT De partment staff,
its c onte nt was heavily shaped by input gathered from IT stakeholde rs. It is a roadmap for achie ving the City’s technology
goals in a rapidly growing o rganization and increasingly dynamic technology environme nt.
The Catalyst Plan re c ognizes the fact that most IT initiatives are driven by constant change within the technology wo rld
and by organizational efforts to leverage these changes to better serve its customers. The plan outlines a proac tive
approach to these c hanges by:
1. Identifying twenty six (26) changes, or “Catalysts”, that will impact the City o ver the next five years;
2. Outlining o ne or more “Strategies” for proac tively dealing with each Catalyst (5 6 total Strategies); and,
3. Specifying 33 0 Tactics necessary for achie ving techno logy Strategies.
The Catalysts, Strate gies, and Tactics are suppleme nted by several other tools:
1. A list of the five key IT strategies for the ne xt five years, or Five for Five;
2. The twe nty highest priority tactics to achie ve those strategies, or Tactical To p Twen ty;
3. The IT Major Pro ject Schedule, which lays out the timing of major software projects;
4. The IT Asse t Plan , which serves as a tool fo r timing and budgeting large IT infrastructure enhancements; and,
5. IT Metrics an d Perfo rmance Measures designed to measure how the department is achieving its plan.
The IT Catalyst Plan will be instrumental in allowing the IT Department to carry out is mission o f delive ring inno vative
technology through exceptio nal customer service .
FINANCIAL IMPACT:
The IT Catalyst Plan was developed entirely by in-house staff. There are no direct fiscal impacts associated with the plan
itself. Any initiatives driven by the Plan will proceed individually through the normal budgeting process.
SUBMITTED BY:
Chris Bryce, Dire c to r, Information Technology
ATTACHMENT S:
Description
IT Catalyst Plan
Page 63 of 217
City of Georgetown, Texas
IT Catalyst Plan
2019
…Driving technical innovation
with exceptional service…
Information Technology
Page 64 of 217
Page 65 of 217
Table of Contents
Introduction ................................................................................. 3
Goals ...................................................................................................................................... 3
Catalysts, Strategies, and Tactics ........................................................................................... 3
Prioritization of Tactics ........................................................................................................... 4
“First Pass” Prioritization......................................................................................................... 5
The “IT Work Plan” ................................................................................................................. 5
Other IT Planning Tools .......................................................................................................... 6
Key IT Strategic Initiatives ......................................................... 7
Five-For-Five .......................................................................................................................... 7
The Tactical Top Twenty ........................................................................................................ 8
IT Work Plan 2018 ..................................................................... 11
IT Major Project Schedule .....................................................................................................15
IT Asset Schedule .................................................................................................................17
IT Metrics & Performance Measures .....................................................................................19
Catalysts, Strategies, and Tactics ........................................... 23
Appendices ................................................................................... i
Appendix A: IT Organizational Chart ........................................................................................ i
Appendix B: Technology ISF Fund Projections ........................................................................ ii
Appendix C: Staffing Needs Chart .......................................................................................... iii
Page 66 of 217
Page 67 of 217
IT Catalyst Plan Introduction 3
Introduction
The City of Georgetown’s Information Technology Department continues to be reshaped by
unprecedented growth in the organization and exponential change in the field of Information
Technology. Georgetown consistently ranks in the top five fastest growing cities in the United
States and is looking toward technology to meet the associated increases in service demand. At
the same time, technology is growing and changing at rates not witnessed in any other industry.
During this era of exponential change, the most successful organizations will have a proactive
strategy for addressing technology needs. This document, the IT Catalyst Plan, is intended to
fulfill that need.
Goals
Information Technology (IT) has three overarching goals that it seeks to achieve through the
successful implementation of its strategies:
1. Empower innovation through partnerships with our customers where we deliver
outstanding technology solutions, extensive software support, and improved business
processes.
2. Maintain a high performance IT infrastructure using good management practices that
are guided by a long range vision and protected by polices that ensure sustainability
and security.
3. Achieve extraordinary levels of end user satisfaction through technical support
provided by highly trained IT staff equipped with skills in both technology and customer
service.
Catalysts, Strategies, and Tactics
The primary function of this plan is to identify IT related issues, or “catalysts” that will affect the
ability of IT to meet its goals over the next three to five years. It will lay out strategies for addressing
those catalysts and specific tactics for realizing those strategies:
Goals are the end result that IT hopes to achieve through the successful implementation
of strategies.
Catalysts may be trends, issues, specific technology demands, or any other phenomena
occurring internally or externally that IT must address in order to meet business goals.
Strategies are actionable ideas formulated by City of Georgetown stakeholders intended
to address catalysts. These strategies come from all functional areas of the organization,
including all City departments, City Management, the General Government and Finance
Committee, City Council, and many others.
Tactics are specific and measurable actions that must be taken to achieve strategies.
Page 68 of 217
4 IT Catalyst Plan Introduction
The demand for technology represented by the Catalysts, Strategies, and Tactics represent more
technology than can be supplied in any given year. Therefore, prioritization is a necessity in the
planning process.
Prioritization of Tactics
The priority of any given tactic might be determined by a wide range of factors:
- Directives from City Council and/or City Management
- Directives from the City’s IT Steering Committee
- Availability of human and financial resources
- Regulatory or legal requirements
- Emergency situations
Go
a
l
s
Catalysts
Strategies
Tactics
Page 69 of 217
IT Catalyst Plan Introduction 5
“First Pass” Prioritization
For long range planning purposes, IT
also uses a scoring system that
considers a tactic’s cost versus its
benefit. The cost/benefit analysis is only
a general estimate by IT based on
information available at the time. It is
used to generate a list of candidates for
the IT Work Plan
Cost is determined based on the
amount of effort, people, money, and
risk that a tactic will consume. Cost is
rated as either “Very High, “High”,
“Medium”, “Low”, or “Very Low”.
Questions asked in determining cost
may include:
How much money will the system cost?
(money)
How many labor hours will be required
to complete the project? (time)
What risks does the project generate? (risk)
Benefit is determined by a tactics impact to the City’s critical operations or projects. Impact may
be rated as “Very High”, “High”, “Medium”, “Low”, “Very Low”. Critical operations include those
that involve the provision of basic City services (i.e. utilties), impact human life or safety (i.e.
police/fire), or those that impact the financial stability of the City (i.e. accounting).
How many people will be positively impacted by the project? (breadth of impact)
Does the system truly improve an existing, core City business process? (importance)
How urgent is the need for this project? (urgency)
The combined scores of Cost and Benefit are translated into a priority level with 1 being the
highest priority and 25 being the lowest priority. The initial scoring by IT does not determine
whether a project will be carried out.
The “IT Work Plan”
The “IT Work Plan” is the schedule of projects that IT intends to accomplish during the current
budget year in order to achieve strategic IT goals. Items in the “IT Work Plan” may relate to a
specific tactic from the “Catalyst, Strategies, and Tactics” section of this plan or they may be
projects added because of an immediate need. As mentioned previously, many factors determine
the priority of any given tactic.
“First Pass” Prioritization
(1 = Very High Priority…25 = Very Low Priority)
Co
s
t
Benefit
Very
High
High Med Low Very
Low
Very High 9 10 15 24 25
High 7 8 14 22 23
Medium 5 6 13 20 21
Low 3 4 12 18 19
Very Low 1 2 11 16 17
Key:
= High priority (1 to 4)
= Medium priority (5 to 15)
= Low priority (16 to 25)
Page 70 of 217
6 IT Catalyst Plan Introduction
Other IT Planning Tools
The “IT Major Project Schedule” is a tentative, long-range schedule of large scale IT projects.
Projects included are generally those that multiple stakeholders have identified as necessary or
highly urgent. It helps the organization prepare for projects with significant impacts and helps IT
prepare work plans.
The “IT Asset Schedule” is a planning and budgeting tool used to insure that large capital
purchases are addressed in the budgeting process and in departmental work plans. It is intended
to insure that IT infrastructure is properly maintained. Another goal of this schedule is to minimize
large swings in IT capital costs in any given year.
The “IT Metrics and Performance Measures” section provides quantitative monthly and yearly
measures of growth and change in the IT department.
IT Work
Plan
Catalysts,
Strategies,
Tactics
Major
Project
Schedule
Asset Plan
Metrics
Page 71 of 217
IT Catalyst Plan Key IT Strategic Initiatives 7
Key IT Strategic Initiatives
Five-For-Five
Over the next five years, IT will focus on addressing the following five key strategies.
1. Catalyst (APP 1): Demand for implementing new software programs and replacing legacy
applications will continue to grow as the City grows. This demand is driven by business
units identifying new ways to increase efficiency through software, the availability of new
software applications, improvements to existing applications, and customer expectations
for new services. This phenomena is referred to as "business driven IT" and is the biggest
driver of modern IT workloads. (APP 1)
a. Strategy (APP 1.2): Evaluate, consider and implement the software needed to
improve City business processes.
2. Catalyst (APP 4): Over the next five years, there will be a rapid migration of software
applications to the Cloud. Every organization will have to migrate some software to the
Cloud in order to maintain a current software portfolio and meet internal and external
demand for software services. Organizations that have proactive Cloud migration
strategies will fare much better than organizations that do it on an “ad-hoc” basis.
a. Strategy (APP 4.1): Develop and begin implementation of a cloud migration
strategy.
3. Catalyst (INF 3): Security is the largest challenge for IT teams. All security layers will
need to be continually hardened to prevent successful attacks from a growing number of
threats.
a. Strategy (INF 3.1): Ensure that the appropriate amount of security planning and
policies are in place as well as resources to implement those policies and plans.
4. Catalyst (INF 6): User workstations such as desktop computers and laptops are critical
to virtually every business process in the City. Increasing the capabilities of user
workstations, including printers, is a key way to enhance the capabilities of an organization
5 x 5
Security
Disaster
Recovery
Cloud
Migration
User
Experience
Enterprise
Applicatons
Page 72 of 217
8 IT Catalyst Plan Key IT Strategic Initiatives
as a whole. IT must insure that the functionality of user workstations is constantly updated
and enhanced.
a. Strategy (INF 6.1): Asses the City's virtual desktop infrastructure to identify
needed improvements that will increase desktop computer performance and
enhance individual productivity.
5. Catalyst (RSK 1): The City has implemented technology in nearly every facet of its critical
operations and must have the means to restore IT systems rapidly after a disaster.
a. Strategy (RSK 1.2): Maintain and enhance current disaster recovery solutions for
the City's server and storage environments.
The Tactical Top Twenty
The IT Tactical Top Twenty lists the twenty (20) highest priority tactics that will be addressed in
the current fiscal year.
The Tactical Top Twenty
ID Tactic Dept
APP 1.2.25 Replace L3 body cameras and dash cameras in Police cars (ex.
Axxon).
Police
APP 1.2.27 Replace the Firehouse Records management system, ePCR, and
Firehouse Inspector systems with the goal of consolidating all three
applications into a single application.
Fire
APP 1.2.4 Implement a replacement for the Incode ERP system. Multiple
APP 1.2.40 Implement a software for managing the process of Legal contract
review (i.e. iCertis)
Legal
APP 7.2.11 Create a web page dedicated to emergency management. Emerg
Mngmt
APP 7.2.3 Review current website for compliance with Federal accessibility
guidelines, especially Americans with Disabilities Act requirements.
IT
INF 3.2.3 Draft and implement a security policy. IT
INF 3.4.2 Create a standardized process for managing user permissions in
software applications that contain sensitive data.
IT
INF 3.5.1 Conduct a PCI compliance audit. IT
INF 4.3.15
Prepare a plan to identify how the phone system will be used during
an emergency event. IT
Page 73 of 217
IT Catalyst Plan Key IT Strategic Initiatives 9
INF 4.5.3
Add Wi-Fi hot spots to Police vehicles in order to have a single
device that connects in-vehicle technology to the Internet. IT
INF 4.6.1 Implement IT infrastructure in Downtown West facilities IT
INF 4.6.3 Implement IT infrastructure in Fire Station 6 IT
INF 4.6.4 Implement IT infrastructure in Fire Station 7 IT
INF 6.1.3 Migrating virtual desktops to a hyper-converged infrastructure. IT
MNG 4.1.13 Develop a policy for information/data security. IT
MNG 4.3.4
Ensure a clear, consistent policy on managing application level
permissions in enterprise class systems. IT
RSK 1.2.8 Install servers at the PSOTC datacenter capable of acting as failover
servers for the City server infrastructure.
IT
RSK 1.2.9 Install servers at the PSOTC datacenter capable of acting as failover
servers for the City VDI infrastructure.
IT
STF 2.1.2 Acquire a staff person with database administration skills (DBA). IT
STF 5.1.3 Create a Lead Systems Administrator position. IT
Page 74 of 217
Page 75 of 217
IT Catalyst Plan IT Work Plan 2018 11
IT Work Plan 2018
The IT Work Plan represents project based work to be completed during a fiscal year. Most
projects represent tactics taken from Catalysts, Strategies, and Tactics section of this plan. Other
work represents projects driven by immediate needs identified during the annual planning
process.
IT Work Plan 2018
No. Project
IT
Team Status Q1 Q2 Q3 Q4
Catalyst Plan
Tactic ID
2017-04 CIS Apps
In
progress x x x x
APP 1.2.34
2017-09 Microsoft Online Services - Email Apps Complete x x APP 1.2.33
2017-10
Legal contract management
software implementation Apps Hold
APP 1.2.40
2017-11 Infor Laserfiche connector Apps
In
progress
x x
APP 2.2.14
2017-12
Council strategies
implementation Mngmt
In
progress x x x x
N/A
2017-13 ERP Selection Mngmt
In
progress x x
APP 1.2.4
2017-14
New staff hirings (Sr. Sys.
Analyst -ERP, Integration
Architect) Mngmt
In
progress x x
STF 5; STF
2.1.4
2017-15 IT Strategic Plan Mngmt
In
progress x x
N/A
2017-16 Downtown West Facilities Ops
In
progress x x x x
INF 4.6.1
2017-18 Garey Park Ops
In
progress x x x
INF 4.6.2
2017-25
Asset inventory replacement
schedule Ops
In
progress x x x x
INF 4.2.1
2017-26 VMware View 7 implementation Ops Q2
x INF 6.1.5
2017-28 Windows 10 for CIS Ops Complete x
APP 1.2.34,
APP 2.2.3
2017-32
Federated identify - two factor
authentication
Pub
Safety Q3 x x
INF 6.2.4
2017-34 QED data conversion
Pub
Safety
In
progress x x
APP 2.2.10
2018-01 ERP: implementation Apps Q3 x x APP 1.2.4
2018-02
Microsoft Online Services -
Skype Apps
In
progress x x
APP 1.2.47
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12 IT Catalyst Plan IT Work Plan 2018
IT Work Plan 2018
No. Project
IT
Team Status Q1 Q2 Q3 Q4
Catalyst Plan
Tactic ID
2018-03
Microsoft Online Services -
Sharepoint Apps Hold
APP 3.2.1
2018-04
Microsoft Online Services - Office
2019 Ops Q4 x
APP 2.2.2
2018-05 Windows 10 city wide Ops Q4 x APP 2.2.3
2018-06 ERP pre-project data analysis Apps Q2 x APP 1.2.4
2018-08
DR-Redundancy in Internet
connection Ops Q2 x x
RSK 1.2.3
2018-10 Call manager upgrade Ops Q2 x x INF 4.3.11
2018-11 Move to SIP - phone line Ops Q2 x INF 4.3.12
2018-12 Motorola call recording system
Pub
Safety Q4 x
APP 1.2.48
2018-13
Higher ground server
replacement
Pub
Safety Complete x
INF 4.5.8
2018-14 L3 server replacement
Pub
Safety Q3 x
INF 4.5.9
2018-15 Fire station 7
Pub
Safety Q4
x
INF 4.6.4
2018-16 Desktop computer replacement Ops x x x
INF 6.6.3
2018-17
Additional CAD monitors in fire
stations
Pub
Safety Hold
INF 6.6.3
2018-18
Performance standards
implementation Mngmt
In
progress x
MNG 5.1.1;
MNG 5.1.2;
MNG 5.1.3;
MNG 5.2.1;
MNG 5.2.2
2018-19
Implement Jira in GUS-Tech
Services (retire DoneDone) Apps Hold
APP 2.2.4
2018-20
Implement CIS support in JIRA.
Increase technician licenses. Apps Q2 x x
APP 2.2.15
2018-21
Create realestate.georgetown.org
webpage Apps Complete x x
APP 7.2.16
2018-22
Create
gareyhouse.georgetown.org
webpage Apps
In
progress x x
APP 7.2.17
2018-23
Templates for Garey Park
website Apps Q2
APP 7.2.18
2018-24
Hazardous waste online
vouchers Apps Complete x x
APP 7.2.19
Page 77 of 217
IT Catalyst Plan IT Work Plan 2018 13
IT Work Plan 2018
No. Project
IT
Team Status Q1 Q2 Q3 Q4
Catalyst Plan
Tactic ID
2018-25
Complete migration of data from
RTA fleet software to Infor Apps
In
progress x x
APP 2.2.16
2018-26
Chargeback model built in
PowerBI Apps
In
progress x x x
MNG 2.1.3
2018-27 Cash collection system Hold Q2 x x
APP 1.2.49
2018-28 Novus agenda migration to Cloud Apps Q3 x x
APP 2.2.17
2018-29 Emergency management website Apps Q3 x
APP 7.2.11
2018-30
CIS – Migrate Westin Sharepoint
documents to COG Sharepoint
online Apps Hold
N/A
2018-31 iSCSI switch replacements Ops Q2 x
INF 4.5.10
2018-32 DR planning – Server Ops
In
progress x x
RSK 1.2.8
2018-33 DR planning - VDI Ops
In
progress x x
RSK 1.2.9
2018-34 Cisco Unity Upgrade Ops
In
progress x
INF 4.3.11
2018-35
Temporary DR servers at
PSOTC Ops Complete x
N/A
Page 78 of 217
Page 79 of 217
IT Catalyst Plan IT Work Plan 2018 15
IT Major Project Schedule
The IT Major Project Schedule is a tentative view of major IT projects scheduled over the next
five years. The schedule primarily includes major software application projects and major IT
infrastructure projects. The schedule lays out times for project planning (P), project execution (E),
and project closing (C). The planning phase typically includes project planning, system selection,
and procurement. Project execution includes implementation of the product. The closing phase
typically includes the time period after go-live where issues are resolved, old systems are retired,
and system maintenance processes are put into place.
Major Project
Schedule
FY 2018 FY 2019 FY 2020 FY 2021 FY 2022
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
App:
ERP Replacement
P P E E E E E E C
App: Facilities
Management
System
P E E C
App: MDM
replacement P E E E C
App: City-wide:
311 System P E C
App: Development
tracking system P P E E C
App: Legal
contract
management
P E C
App: Migrate
UMAX to UMAX
365
P E E E C
App: Upgrade
Incode to version
2017
P E C
App: Upgrade
Tyler Content
Manager
P E C
IT: Devise an
organizational
data and analytics
strategy
P E C
IT: Disaster
recovery
datacenter
buildout
P P P E E C
Page 80 of 217
16 IT Catalyst Plan IT Work Plan 2018
Major Project
Schedule
FY 2018 FY 2019 FY 2020 FY 2021 FY 2022
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
IT: Migration of
VDI to hyper-
converged
infrastructure
P P P P P E C
IT: Migration to
Office 2016 P E C
IT: Migration to
Windows 10 P E C
Public Safety:
Replace Firehouse
Records
Management
System, ePCR,
Firehouse
Inspector
P E E C
Public Safety:
Replace L3 body
cameras.
P E E C
Page 81 of 217
IT Catalyst Plan IT Work Plan 2018 17
IT Asset Schedule
The IT Asset schedule lays out major infrastructure replacements planned over the next five (5)
years. It identifies specific pieces of the infrastructure to be replaced and estimates t he amount
of funding required. It is intended as a budgeting tool to prevent excessively large increases in
infrastructure replacement costs in any given year.
IT Asset
Schedule
FY 19
Actual
Expens
e
FY 19
ISF
Credit
FY 20
Actual
Expens
e
FY 20
ISF
Credit
FY 21
Actual
Expens
e
FY 21
ISF
Credit
FY 22
Actual
Expens
e
FY 22
ISF
Credit
FY 23
Actual
Expens
e
FY 23
ISF
Credit
Building network
switch
replacement
70,000 72,000 72,000 72,000 72,000
Camera server
replacement
110,000 110,000 110,000 110,000 110,00
Datacenter refresh 150,000 150,000 500,000 150,000 150,000
Disaster recovery
backup system
(Exagrid)
105,000 30,000 30,000 30,000 30,000
Internet modems
for Public Safety
vehicles
3000 15,000 3,000 3,000 3,000
Phone
replacement
10,000 15,000 15,000 15,000 15,000
Replace user
virtual desktop
hardware
15,000 15,000 15,000 15,000 15,000
Physical Server
replacement
7000 7,000 7,000 7,000 7,000
Storage Area
Network
expansion
75,000 75,000 75,000 75,000 75,000
Storage Area
Network
replacement
125,000 125,000 125,000 500,000 125,000
Toughbooks 130,000 140,000 150,000 150,000 150,000
VDI Server
replacement
60,000 60,000 120,000 60,000 60,000
VDI Server
expansion
15,000 15,000 45,000 15,000 15,000
VoIP upgrade
services
20,000 40,000 20,000 40,000 20,000
Replace 10 Gb
switches at GMC
9,000 9,000 9,000 9,000 9,000
Replace storage
system and Blu-
Ray backup
system for L-3
Police cameras
13,000 13,000 13,000 13,000 13,000
Load balancer for
disaster recovery
system
8,000 8,000 8,000 8,000 40,000
Page 82 of 217
18 IT Catalyst Plan IT Work Plan 2018
IT Asset
Schedule
FY 19
Actual
Expens
e
FY 19
ISF
Credit
FY 20
Actual
Expens
e
FY 20
ISF
Credit
FY 21
Actual
Expens
e
FY 21
ISF
Credit
FY 22
Actual
Expens
e
FY 22
ISF
Credit
FY 23
Actual
Expens
e
FY 23
ISF
Credit
Replacement
batteries for
PSOTC
uninterruptable
power supplies
(UPS)
4,500 4,500 4,500 4,500 4,500
Desktop
computers for 911
dispatchers
5,000 5,000 5,000 20,000 4,000
GUS Radio Room
UPS
1,000 1,000 1,000 1,000 5,000
Data Center UPS 1,200 1,200 1,200 1,200 1,200
Computer Refresh 143,000 143,000 143,000 143,000 143,000
Disaster Recovery
Data Center
Refresh
100,000 100,000 100,000 100,000 500,000
Page 83 of 217
IT Catalyst Plan IT Work Plan 2018 19
IT Metrics & Performance Measures
Metrics are crucial to identifying trends in IT services over time and for identifying differences in
Georgetown IT compared with other local governments. The information provided by these
metrics help guide IT management decisions.
Performance measures are intended to show whether IT is progressing toward its goals. These
performance measures were developed in 2018 as part of the City of Georgetown’s Performance
Management Program and are reviewed with City Managers regularly. While each of the
Department’s goals could be measured in multiple ways, the intent of the PMP program was to
select a manageable number of performance measures that can be monitored over time.
All national and industry wide data was provided by Gartner, Inc.
IT Metrics FY 2018
2014 2015 2016 2017 2018
IT cost per full and part-time City employee
A financial metric for IT departments that shows whether expenditures are consistent with those of similar organizations. It may
show the level of investment an organizations has in IT and the impact of IT efficiency measures.
IT Budget
Employees:
$3,312,572
573
$4,094,531
608
$4,858,401
672
$5,468,802
695
$6,668,778
807
Cost: $5,781 $6,734 $7,229 $7,868 $8,263
U.S. local gov avg::
All industry avg::
$8,991
$13,368
IT employees as a percent of employees
A measure of staffing levels over time and against similar organizations.
City employees:
IT employees:
573
18
608
18
672
20
695
22.5
807
23.5
Percent: 3.14% 2.96% 2.98% 3.24% 2.91%
U.S. local gov avg:
All industry avg:
3.9%
5.2%
IT expenses as a percentage of overall City expenses
A common financial metric for IT departments that measures an organizations investment in IT and changes in that investment
over time..
IT budget:
City budget:
$3,312,572
$218,018,725
$4,094,531
$252,554,675
$4,858,401
$299,040,194
$5,468,802
$358,050,909
$6,668,778
$336,827,670
Percent: 1.52% 1.62% 1.62% 1.53% 1.98%
U.S. local gov avg::
All industry avg:
4.1%
4.6%
Page 84 of 217
20 IT Catalyst Plan IT Work Plan 2018
IT Metrics FY 2018
2014 2015 2016 2017 2018
IT personnel costs as a percentage of overall IT expenses
A measure of investment in IT personnel as opposed to other IT assets such as software and hardware.
IT personnel costs:
IT budget:
$1,071,564
$3,312,572
$1,514,044
$4,094,531
$1,548,492
$4,858,401
$1,878,749
$5,468,802
$2,169,953
$6,668,778
Percent: 32.3% 37% 31.9% 34.4% 32.5%
U.S. local gov avg:
All industry avg:
45%
43%
IT software (non-personnel) expenses as a percentage of overall IT expenses
The IT annual contracts budget generally covers expenditures for software maintenance. It is an indicator of change in the amount
of software being purchased and maintained by the City. It is a good metric to compare with similar organizations.
Annual contract:
IT budget:
$1,020,633
$3,312,572
$1,227,030
$4,094,531
$1,630,147
$4,858,401
$2,269,119
$5,468,802
$2,604,897
$6,668,778
Percent: 30.8% 30% 33.6 41.5% 39.1%
U.S. local gov avg:
All industry avg:
20%
22%
Page 85 of 217
IT Catalyst Plan IT Work Plan 2018 21
IT Performance Measures (FY 2018)
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Percentage of planned IT projects in progress
Measures the number of IT initiatives included in the IT Work Plan that are in progress during any given month of the fiscal year.
Percentages over 100 may indicate high efficiency in completing projects, effective planning, or that a large number of unplanned
projects are competing for staff time. Percentages under 100 may indicate that unplanned projects are interfering with IT initiatives,
too many projects were planned, and/or inefficiency in completing projects.
100% 105% 115% 92%
Percentage of IT support tickets resolved successfully
Indicates the percentage of IT support tickets being resolved successfully. A successful resolution is a ticket that was resolved and
the customer either rates the resolution at a minimum of three out of five stars or does not rate the resolution at all.
96% 93% 97% 94%
Average network latency (in milliseconds)
Network latency is a measure of network performance. It is the time it takes for a data packet to get from one point on the network
to another. Lower latency should indicate better network performance. Network latency can be impacted by numerous factors:
network usage, the amount of endpoints on the network, software application efficiency, networking equipment quality, and the
effectiveness of network management.
6.8 4 3.2 1.2
Number of network endpoints per IT employee
Network “endpoints” such as desktop computers, laptops, phones, and severs have a significant impact on IT workloads. Tracking
the ratio of endpoints to IT employees over time may explain changing IT workloads and staff efficiencies.
244 247 248 243
Page 86 of 217
Page 87 of 217
IT Catalyst Plan Catalysts, Strategies, and Tactics 23
Catalysts, Strategies, and Tactics
Catalysts, strategies, are the heart of the IT Catalyst Plan. The following list lays out the Catalysts
that will impact Georgetown IT in the next few years, strategies for dealing with those Catalysts,
and specific tactics to achieve strategies.
The Catalysts, Strategies and Tactics are organized into five different areas of IT services:
Software Applications: Items that relate to the management of software applications or
web technologies.
Infrastructure and Operations: Items that related to the management of the City’s
network, servers, storage equipment, datacenters, and other technology installations.
Management: Items that relate to the administration of the IT department in areas such
as polices, governance, financial management, staff development, polices, organizational
structure.
Risk Management: Items that related to the identification and mitigation IT specifics risks
in areas such as security, disaster preparedness, and staff succession.
Staffing: Items that relate to the acquisition, development, and management of the human
resources required to achieve the Department’s mission
Page 88 of 217
Page 89 of 217
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Page 90 of 217
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20
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Re
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pr
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be
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.
F
u
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18
Cu
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r
Ca
r
e
15
26
Page 91 of 217
IT
Ca
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1.
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2
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Co
n
s
i
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r
ex
p
a
n
d
i
n
g
th
e
us
e
of
th
e
Fi
r
s
t
W
a
t
c
h
sy
s
t
e
m
,
po
s
s
i
b
l
y
in
c
o
r
p
o
r
a
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i
n
g
th
e
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e
of
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Fi
r
s
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P
a
s
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mo
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l
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fo
r
EM
S
an
a
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s
.
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u
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e
18
Fi
r
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13
Ap
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1.
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To
o
l
fo
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se
n
d
i
n
g
sa
t
i
s
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y
s
to
cu
s
t
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se
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by
EM
S
.
F
u
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u
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e
18
Fi
r
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20
Ap
p
l
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P
P
1.
2
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3
0
A Ti
e
r
1 CA
D
sy
s
t
e
m
ma
y
be
c
o
m
e
ne
c
e
s
s
a
r
y
as
th
e
Ci
t
y
gr
o
w
s
.
F
u
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u
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e
18
Fi
r
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15
Ap
p
l
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1
Re
p
l
a
c
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th
e
Op
e
r
a
t
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IQ
am
b
u
l
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in
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n
t
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y
sy
s
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m
.
F
u
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u
r
e
18
Fi
r
e
6
Ap
p
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A
P
P
1.
2
.
3
2
Im
p
l
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m
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n
t
a sy
s
t
e
m
fo
r
se
l
l
i
n
g
me
r
c
h
a
n
d
i
s
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an
d
ma
n
a
g
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in
v
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y
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th
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Vi
s
i
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Ce
n
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r
.
F
u
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u
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18
CV
B
19
Ap
p
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P
P
1.
2
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3
3
Co
m
p
l
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t
e
th
e
mi
g
r
a
t
i
o
n
of
th
e
Ci
t
y
'
s
em
a
i
l
sy
s
t
e
m
to
Mi
c
r
o
s
o
f
t
Cl
o
u
d
.
Co
m
p
l
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18
IT
1
Ap
p
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1.
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Im
p
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Cu
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In
pr
o
g
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s
s
18
Cu
s
t
o
m
e
r
Ca
r
e
9
27
Page 92 of 217
IT
Ca
t
a
l
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Pl
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s
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3
5
Im
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P
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d
18
Co
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7
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23
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Im
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sy
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13
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Im
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fo
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ma
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Bo
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Ci
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17
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Im
p
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a co
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(W
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V.
10
)
.
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l
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18
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0
Im
p
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m
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.
iC
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)
H
o
l
d
18
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(L
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/
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a
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b
r
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)
P
l
a
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d
18
Le
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6
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p
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T
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2
Im
p
l
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m
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n
t
a so
f
t
w
a
r
e
to
o
l
fo
r
tr
a
c
k
i
n
g
ce
m
e
t
a
r
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si
t
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s
th
a
t
in
c
l
u
d
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s
tr
a
c
k
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of
da
t
a
ab
o
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,
re
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n
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d
ma
p
p
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.
P
l
a
n
n
e
d
18
Pa
r
k
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20
Ap
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Pr
o
v
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fu
n
c
t
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o
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a
l
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t
y
th
a
t
wi
l
l
en
a
b
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tw
o
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co
m
m
u
n
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c
a
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s
wi
t
h
Ci
t
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cu
s
t
o
m
e
r
s
an
d
th
e
ge
n
e
r
a
l
pu
b
l
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c
;
sy
s
t
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m
wi
l
l
ne
e
d
re
q
u
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m
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f
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de
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.
P
l
a
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d
18
Mu
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7
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Cr
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k
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Re
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a
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F
u
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18
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16
Ap
p
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P
P
1.
2
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4
5
Ob
t
a
i
n
a se
r
v
i
c
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a
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co
n
s
o
l
i
d
a
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s
so
c
i
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l
me
d
i
a
po
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t
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re
l
a
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e
d
to
th
e
Ci
t
y
in
on
e
us
e
r
co
n
s
o
l
e
th
a
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ca
n
be
re
v
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w
e
d
by
St
a
f
f
.
(i
.
e
.
Sp
r
o
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So
c
i
a
l
,
Ho
o
t
s
u
i
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)
F
u
t
u
r
e
18
Co
m
m
u
n
c
i
a
t
i
on
5
Ap
p
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c
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t
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o
n
s
T
a
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t
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c
A
P
P
1.
2
.
4
6
Im
p
l
e
m
e
n
t
pl
a
n
re
v
i
e
w
so
f
t
w
a
r
e
to
re
p
l
a
c
e
Ad
o
b
e
Ac
r
o
b
a
t
.
(i
.
e
.
Bl
u
e
B
e
a
m
)
F
u
t
u
r
e
18
In
s
p
e
c
t
i
o
n
s
4
Ap
p
l
i
c
a
t
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o
n
s
T
a
c
t
i
c
A
P
P
1.
2
.
4
7
Co
m
p
l
e
t
e
in
s
t
a
l
l
a
t
i
o
n
of
Mi
c
r
o
s
o
f
t
Sk
y
p
e
fo
r
us
e
as
a to
o
l
fo
r
ho
l
d
i
n
g
we
b
co
n
f
e
r
e
n
c
e
s
an
d
in
s
t
a
n
t
me
s
s
a
g
i
n
g
.
In
pr
o
g
r
e
s
s
18
IT
2
Ap
p
l
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c
a
t
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o
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s
T
a
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t
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c
A
P
P
1.
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.
4
8
Re
p
l
a
c
e
Hi
g
h
e
r
Gr
o
u
n
d
em
e
r
g
e
n
c
y
ca
l
l
re
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o
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d
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s
t
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m
.
In
pr
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g
r
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s
18
Fi
r
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14
Ap
p
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T
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P
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1.
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4
9
Im
p
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m
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n
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w
ca
s
h
co
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c
t
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/ ca
s
h
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sy
s
t
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m
In
pr
o
g
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s
s
18
Fi
n
a
n
c
e
5
28
Page 93 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
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s
,
St
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As
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Ci
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mu
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e
18
IT
11
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
2.
1
.
2
Id
e
n
t
i
f
y
bu
s
i
n
e
s
s
ow
n
e
r
fo
r
ea
c
h
ap
p
l
i
c
a
t
i
o
n
.
C
o
m
p
l
e
t
e
18
IT
11
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
2.
1
.
3
De
v
e
l
o
p
an
im
p
r
o
v
e
m
e
n
t
pl
a
n
fo
r
ea
c
h
ma
j
o
r
so
f
t
w
a
r
e
ap
p
l
i
c
a
t
i
o
n
.
F
u
t
u
r
e
18
IT
17
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
2.
1
.
4
Ex
p
a
n
d
th
e
us
e
of
Ad
o
b
e
Ac
r
o
b
a
t
Pr
o
/
S
t
a
n
d
a
r
d
in
th
e
Ci
t
y
to
gi
v
e
in
i
d
i
v
i
d
u
a
l
de
p
a
r
t
m
e
n
t
s
th
e
ab
i
l
i
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y
to
re
d
a
c
t
do
c
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m
e
n
t
s
.
F
u
t
u
r
e
18
Le
g
a
l
18
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
2.
2
Ca
p
i
t
a
l
i
z
e
on
op
p
o
r
t
u
n
i
t
i
e
s
to
im
p
r
o
v
e
or
en
h
a
n
c
e
ex
i
s
t
i
n
g
sy
s
t
e
m
s
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
2.
2
.
1
Do
c
u
m
e
n
t
th
e
re
q
u
i
r
e
m
e
n
t
s
fo
r
cr
e
a
t
i
n
g
a ce
n
t
r
a
l
re
p
o
s
i
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o
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y
fo
r
Ci
t
y
co
n
t
r
a
c
t
s
.
In
pr
o
g
r
e
s
s
18
IT
2
Ap
p
l
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c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
2.
2
.
2
Up
g
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d
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c
r
o
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o
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t
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f
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to
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f
i
c
e
36
5
.
In
pr
o
g
r
e
s
s
18
IT
1
Ap
p
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c
a
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i
o
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s
T
a
c
t
i
c
A
P
P
2.
2
.
3
Up
g
r
a
d
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Mi
c
r
o
s
o
f
t
Wi
n
d
o
w
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to
at
le
a
s
t
ve
r
s
i
o
n
10
.
In
pr
o
g
r
e
s
s
18
IT
1
Ap
p
l
i
c
a
t
i
o
n
s
T
a
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t
i
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A
P
P
2.
2
.
4
Im
p
l
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m
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t
th
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Ji
r
a
ti
c
k
e
t
i
n
g
sy
s
t
e
m
s
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c
h
n
i
c
a
l
Se
r
v
i
c
e
s
.
I
n
pr
o
r
e
s
s
18
GU
S
12
Ap
p
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i
c
a
t
i
o
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a
c
t
i
c
A
P
P
2.
2
.
5
In
v
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s
t
i
g
a
t
e
im
p
l
e
m
e
n
t
i
n
g
th
e
Ji
r
a
ti
c
k
e
t
i
n
g
sy
s
t
e
m
fo
r
Fa
c
i
l
i
t
i
e
s
.
F
u
t
u
r
e
18
Fa
c
i
l
i
i
t
e
s
11
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
2.
2
.
6
Mo
v
e
fi
r
e
hy
d
r
a
n
t
as
s
e
t
ma
i
n
t
e
n
a
n
c
e
fu
n
c
t
i
o
n
s
in
t
o
In
f
o
r
EA
M
.
In
pr
o
g
r
e
s
s
18
GU
S
13
Ap
p
l
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t
i
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a
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P
2.
2
.
7
Im
p
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m
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c
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Sy
s
t
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m
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i
t
o
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l
p
ma
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a
g
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GI
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we
b
se
r
v
i
c
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s
.
F
u
t
u
r
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18
GU
S
19
Ap
p
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a
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P
P
2.
2
.
8
Up
g
r
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f
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ap
p
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.
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u
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18
GU
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2.
2
.
9
Up
g
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UM
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to
th
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UM
A
X
36
5
ve
r
s
i
o
n
.
F
u
t
u
r
e
18
GU
S
15
29
Page 94 of 217
IT
Ca
t
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.
1
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Co
m
p
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th
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co
n
v
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r
s
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of
da
t
a
fr
o
m
th
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ol
d
QE
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co
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p
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r
ai
d
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d
di
s
p
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h
(C
A
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)
sy
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CA
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.
In
pr
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g
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s
18
Po
l
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5
Ap
p
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a
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P
2.
2
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1
1
Up
g
r
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c
o
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to
In
c
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d
e
ve
r
s
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o
n
20
1
7
or
ne
w
e
r
af
t
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ER
P
pr
o
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e
c
t
is
co
m
p
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.
F
u
t
u
r
e
18
Mu
n
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c
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a
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Co
u
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2
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p
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P
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2.
2
.
1
2
Up
g
r
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d
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l
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r
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n
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e
n
t
Ma
n
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g
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L
ve
r
s
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g
r
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c
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ve
r
s
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o
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1
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.
F
u
t
u
r
e
18
Mu
n
i
c
i
p
a
l
Co
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r
t
2
Ap
p
l
i
c
a
t
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n
s
T
a
c
t
i
c
A
P
P
2.
2
.
1
3
Mo
v
e
th
e
pe
r
m
i
t
pa
y
m
e
n
t
pr
o
c
e
s
s
fo
r
pr
o
p
e
r
t
i
e
s
in
th
e
We
s
t
e
r
n
Di
s
t
r
i
c
t
to
th
e
ne
w
UM
A
X
CI
S
sy
s
t
e
m
.
F
u
t
u
r
e
18
In
s
p
e
c
t
i
o
n
s
17
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
2.
2
.
1
4
Bu
i
l
d
a co
n
n
e
c
t
i
o
n
be
t
w
e
e
n
La
s
e
r
f
i
c
h
e
an
d
In
f
o
r
to
al
l
o
w
th
e
sa
v
i
n
g
of
In
f
o
r
do
c
u
m
e
n
t
s
in
t
o
La
s
e
r
f
i
c
h
e
.
In
pr
o
g
r
e
s
s
18
GU
S
13
Ap
p
l
i
c
a
t
i
o
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T
a
c
t
i
c
A
P
P
2.
2
.
1
5
Em
p
l
o
y
th
e
Ji
r
a
ti
c
k
e
t
i
n
g
sy
s
t
e
m
fo
r
su
p
p
o
r
t
i
n
g
th
e
ne
w
UM
A
X
CI
S
sy
s
t
e
m
.
In
pr
o
g
r
e
s
s
18
GU
S
3
Ap
p
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a
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2.
2
.
1
6
Co
m
p
l
e
t
e
th
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mi
g
r
a
t
i
o
n
of
fi
n
a
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da
t
a
fr
o
m
th
e
RT
A
fl
e
e
t
ma
n
a
g
e
m
e
n
t
sy
s
t
e
m
to
th
e
ne
w
In
f
o
r
fl
e
e
t
ma
n
a
g
e
m
e
n
t
sy
s
t
e
m
.
In
pr
o
g
r
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s
s
18
Fl
e
e
t
Se
r
v
i
c
e
s
1
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p
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c
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t
i
o
n
s
T
a
c
t
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A
P
P
2.
2
.
1
7
Mi
g
r
a
t
e
No
v
u
s
Ag
e
n
d
a
sy
s
t
e
m
to
Cl
o
u
d
In
pr
o
g
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s
18
Ci
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c
2
Ap
p
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n
s
S
t
r
a
t
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g
y
A
P
P
2.
3
Id
e
n
t
i
f
y
op
p
o
r
t
u
n
i
t
i
e
s
to
re
d
u
c
e
th
e
co
s
t
of
so
f
t
w
a
r
e
to
o
l
s
by
id
e
n
i
t
y
i
n
g
to
o
l
s
th
a
t
ar
e
no
t
be
i
n
g
ut
i
l
i
z
e
d
he
a
v
i
l
y
.
Ei
t
h
e
r
el
i
m
i
n
a
t
e
or
co
n
s
o
l
i
d
a
t
e
th
a
t
fu
n
c
t
i
o
n
a
l
i
t
y
wi
t
h
an
o
t
h
e
r
sy
s
t
e
m
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
2.
3
.
1
Us
e
IT
mo
n
i
t
o
r
i
n
g
to
o
l
s
to
mo
n
i
t
o
r
so
f
t
w
a
r
e
us
a
g
e
an
d
id
e
n
t
i
f
y
so
f
t
w
a
r
e
pr
o
g
r
a
m
s
th
a
t
ar
e
n
'
t
be
i
n
g
us
e
d
.
F
u
t
u
r
e
18
IT
18
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
2.
3
.
2
El
i
m
i
n
a
t
e
th
e
cu
r
r
e
n
t
fi
s
c
a
l
im
p
a
c
t
mo
d
e
l
wh
e
n
th
e
ne
w
mo
d
e
l
is
ap
p
r
o
v
e
d
in
Fa
l
l
of
20
1
7
.
In
pr
o
g
r
e
s
s
18
Ec
o
D
e
v
2
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
2.
3
.
3
Co
n
s
o
l
i
d
a
t
e
so
f
t
w
a
r
e
pr
o
g
r
a
m
s
to
re
d
u
c
e
th
e
co
s
t
of
th
e
ov
e
r
a
l
l
so
f
t
w
a
r
e
po
r
t
f
o
l
i
o
.
O
n
g
o
i
n
g
18
IT
3
30
Page 95 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
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,
Ta
c
t
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Ar
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T
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p
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,
St
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Ta
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Ap
p
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s
C
a
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t
A
P
P
3
As
th
e
Ci
t
y
gr
o
w
s
,
de
p
a
r
t
m
e
n
t
s
wi
l
l
re
l
y
on
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c
h
n
o
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to
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f
i
c
i
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n
t
l
y
me
e
t
gr
o
w
t
h
in
se
r
v
i
c
e
ne
e
d
s
.
Th
i
s
wi
l
l
dr
i
v
e
a
si
g
n
i
f
i
c
a
n
t
de
m
a
n
d
fo
r
so
f
t
w
a
r
e
pu
r
c
h
a
s
e
s
.
Ho
w
e
v
e
r
,
so
f
t
w
a
r
e
pu
r
c
h
a
s
e
s
al
o
n
e
wi
l
l
no
t
cr
e
a
t
e
th
e
ne
c
e
s
s
a
r
y
ef
f
i
c
i
e
n
c
i
e
s
.
Th
e
fu
n
c
t
i
o
n
a
l
i
t
y
of
th
e
so
f
t
w
a
r
e
mu
s
t
be
fu
l
l
y
le
v
e
r
a
g
e
d
by
id
e
n
t
i
f
y
i
n
g
ke
y
bu
s
i
n
e
s
s
pr
o
c
e
s
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e
s
an
d
th
e
n
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t
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pr
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to
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e
fu
l
l
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t
ex
t
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po
s
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i
b
l
e
.
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
3.
1
Id
e
n
t
i
f
y
ke
y
bu
s
i
n
e
s
s
pr
o
c
e
s
s
e
s
th
a
t
ca
n
be
au
t
o
m
a
t
e
d
wi
t
h
ex
i
s
t
i
n
g
or
ne
w
so
f
t
w
a
r
e
pr
o
g
r
a
m
s
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
1
.
1
Au
t
o
m
a
t
e
th
e
pr
o
c
e
s
s
fo
r
co
n
t
r
a
c
t
re
v
i
e
w
an
d
ma
n
a
g
e
m
e
n
t
.
In
pr
o
g
r
e
s
s
18
Le
g
a
l
7
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
1
.
2
Au
t
o
m
a
t
e
th
e
em
p
l
o
y
e
e
on
‐bo
a
r
d
i
n
g
an
d
of
f
‐bo
a
r
d
i
n
g
pr
o
c
e
s
s
e
s
.
In
pr
o
g
r
e
s
s
18
HR
2
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
1
.
3
Ro
u
t
i
n
g
co
n
t
r
a
c
t
s
fo
r
si
g
n
a
t
u
r
e
.
In
pr
o
g
r
e
s
s
18
Le
g
a
l
22
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
1
.
4
Fu
r
t
h
e
r
au
t
o
m
a
t
e
pr
o
c
e
s
s
of
in
t
a
k
i
n
g
an
d
ro
u
t
i
n
g
ci
t
i
z
e
n
se
r
v
i
c
e
re
q
u
e
s
t
s
.
In
pr
o
g
r
e
s
s
18
Mu
l
i
t
p
l
e
7
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
1
.
5
Au
t
o
m
a
t
e
th
e
pr
o
c
e
s
s
of
lo
g
g
i
n
g
ti
m
e
fo
r
an
i
m
a
l
sh
e
l
t
e
r
vo
l
u
n
t
e
e
r
s
.
In
pr
o
g
r
e
s
s
18
An
i
m
a
l
Se
r
v
i
c
e
s
19
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
1
.
6
Cr
e
a
t
e
el
e
c
t
r
o
n
i
c
fo
r
m
s
fo
r
bu
s
i
n
e
s
s
pr
o
c
e
s
s
e
s
at
pu
b
l
i
c
po
o
l
s
in
c
l
u
d
i
n
g
th
o
s
e
th
a
t
tr
a
c
k
po
o
l
eq
u
i
p
m
e
n
t
pe
r
f
o
r
m
a
n
c
e
,
at
t
e
n
d
a
n
c
e
,
st
a
f
f
tr
a
i
n
i
n
g
,
an
d
in
c
i
d
e
n
t
re
p
o
r
t
s
.
Fu
t
u
r
e
18
Pa
r
k
s
21
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
1
.
7
Im
p
r
o
v
e
pr
o
c
e
s
s
fo
r
no
t
i
f
y
i
n
g
us
e
r
s
ab
o
u
t
st
r
e
e
t
ad
d
r
e
s
s
ch
a
n
g
e
s
or
po
t
e
n
t
i
a
l
st
r
e
e
t
ad
d
r
e
s
s
ch
a
n
g
e
s
.
Fu
t
u
r
e
18
In
s
p
e
c
t
i
o
n
s
1
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
3.
2
Co
n
t
i
n
u
e
th
e
de
v
e
l
o
p
m
e
n
t
of
Sh
a
r
e
P
o
i
n
t
an
d
La
s
e
r
f
i
c
h
e
as
au
t
o
m
a
t
i
o
n
pl
a
t
f
o
r
m
s
fo
r
im
p
r
o
v
i
n
g
pr
o
c
e
s
s
e
s
th
a
t
ar
e
n
'
t
ad
d
r
e
s
s
e
d
by
an
o
t
h
e
r
sp
e
c
i
f
i
c
so
f
t
w
a
r
e
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
2
.
1
Co
n
t
i
n
u
e
to
id
e
n
t
i
f
y
bu
s
i
n
e
s
s
pr
o
c
e
s
s
e
s
th
a
t
ca
n
be
au
t
o
m
a
t
e
d
in
Sh
a
r
e
P
o
i
n
t
or
La
s
e
r
f
i
c
h
e
.
In
pr
o
g
r
e
s
s
18
IT
3
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
2
.
2
Ut
i
l
i
z
e
La
s
e
r
f
i
c
h
e
to
im
p
r
o
v
e
pr
o
c
e
s
s
e
s
of
ce
m
e
t
a
r
y
pl
o
t
tr
a
c
k
i
n
g
.
F
u
t
u
r
e
18
Ci
t
y
Se
c
21
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
2
.
3
Cr
e
a
t
e
La
s
e
r
f
i
c
e
wo
r
k
f
l
o
w
s
fo
r
re
c
o
r
d
s
de
s
t
r
u
c
t
i
o
n
.
F
u
t
u
r
e
18
Ci
t
y
Se
c
16
31
Page 96 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
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t
s
,
St
r
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g
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,
Ta
c
t
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Ar
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a
T
y
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D
C
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t
,
St
r
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Ta
c
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Ap
p
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s
T
a
c
t
i
c
A
P
P
3.
2
.
4
Pu
r
c
h
a
s
e
a ba
n
k
of
La
s
e
r
f
i
c
e
li
c
e
n
s
e
s
to
ea
s
e
th
e
pr
o
c
e
s
s
of
ge
t
t
i
n
g
th
e
ne
c
e
s
s
a
r
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li
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n
g
fo
r
de
p
a
r
t
m
e
n
t
s
.
F
u
t
u
r
e
18
Ci
t
y
Se
c
12
Ap
p
l
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c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
2
.
5
Us
e
Mi
c
r
o
s
o
f
t
On
e
Dr
i
v
e
as
a me
a
n
s
fo
r
fi
l
e
sh
a
r
i
n
g
.
C
o
m
p
l
e
t
e
18
Ci
t
y
Se
c
2
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
3.
3
Co
n
t
i
n
u
e
im
p
l
e
m
e
n
t
a
t
i
o
n
of
th
e
Bu
s
i
n
e
s
s
An
a
l
y
s
t
/ Sy
s
t
e
m
An
a
l
y
s
t
st
a
f
f
i
n
g
mo
d
e
l
fo
r
la
r
g
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en
t
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r
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p
l
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t
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s
.
Ap
p
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c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
3
.
1
Su
p
p
o
r
t
GU
S
in
cr
e
a
t
i
n
g
bu
s
i
n
e
s
s
an
a
l
y
s
t
ro
l
e
s
fo
r
la
r
g
e
ut
i
l
i
t
y
ap
p
l
i
c
a
t
i
o
n
s
.
F
u
t
u
r
e
18
IT
2
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
3
.
2
Su
p
p
o
r
t
HR
an
d
Fi
n
a
n
c
e
in
cr
e
a
t
i
n
g
bu
s
i
n
e
s
s
an
a
l
y
s
t
ro
l
e
s
fo
r
ER
P
im
p
l
e
m
e
n
t
a
t
i
o
n
.
C
o
m
p
l
e
t
e
18
IT
1
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
3
.
3
Su
p
p
o
r
t
th
e
Fi
r
e
De
p
t
in
cr
e
a
t
i
n
g
a bu
s
i
n
e
s
s
an
a
l
y
s
t
ro
l
e
fo
r
Fi
r
e
an
d
Em
e
r
g
e
n
c
y
Ma
n
a
g
e
m
e
n
t
sy
s
t
e
m
s
.
F
u
t
u
r
e
18
IT
2
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
3
.
4
Su
p
p
o
r
t
th
e
Pl
a
n
n
i
n
g
De
p
t
in
cr
e
a
t
i
n
g
a GI
S
An
a
l
y
s
t
/
A
d
d
r
e
s
s
i
n
g
Co
o
r
d
i
n
a
t
o
r
ro
l
e
in
th
e
Pl
a
n
n
i
n
g
De
p
t
.
F
u
t
u
r
e
18
Pl
a
n
n
i
n
g
1
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
3.
4
In
c
r
e
a
s
e
th
e
ab
i
l
i
t
y
of
IT
to
de
f
i
n
e
,
ma
p
,
an
d
re
‐en
g
i
n
e
e
r
bu
s
i
n
e
s
s
pr
o
c
e
s
s
e
s
th
a
t
ar
e
au
t
o
m
a
t
e
d
by
so
f
t
w
a
r
e
pr
o
g
r
a
m
s
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
4
.
1
Co
n
s
i
d
e
r
a po
l
i
c
y
to
re
q
u
i
r
e
bu
s
i
n
e
s
s
pr
o
c
e
s
s
ma
p
p
i
n
g
an
d
en
g
i
n
e
e
r
i
n
g
on
al
l
la
r
g
e
so
f
t
w
a
r
e
pr
o
c
e
s
s
e
s
.
F
u
t
u
r
e
18
IT
17
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
3.
4
.
2
Ac
q
u
i
r
e
th
e
sk
i
l
l
s
of
a bu
s
i
n
e
s
s
pr
o
c
e
s
s
an
a
l
y
s
t
ei
t
h
e
r
th
r
o
u
g
h
in
t
e
r
n
a
l
de
v
e
l
o
p
m
e
n
t
or
th
r
o
u
g
h
a th
i
r
d
pa
r
t
y
.
F
u
t
u
r
e
18
IT
22
Ap
p
l
i
c
a
t
i
o
n
s
C
a
t
a
l
y
s
t
A
P
P
4
Ov
e
r
th
e
ne
x
t
fi
v
e
ye
a
r
s
,
th
e
r
e
wi
l
l
be
a ra
p
i
d
mi
g
r
a
t
i
o
n
of
so
f
t
w
a
r
e
ap
p
l
i
c
a
t
i
o
n
s
to
th
e
Cl
o
u
d
.
Ev
e
r
y
or
g
a
n
i
z
a
t
i
o
n
wi
l
l
ha
v
e
to
mi
g
r
a
t
e
so
m
e
so
f
t
w
a
r
e
to
th
e
Cl
o
u
d
in
or
d
e
r
to
ma
i
n
t
a
i
n
a
cu
r
r
e
n
t
so
f
t
w
a
r
e
po
r
t
f
o
l
i
o
an
d
me
e
t
in
t
e
r
n
a
l
an
d
ex
t
e
r
n
a
l
de
m
a
n
d
fo
r
so
f
t
w
a
r
e
se
r
v
i
c
e
s
.
Or
g
a
n
i
z
a
t
i
o
n
s
th
a
t
ha
v
e
pr
o
a
c
t
i
v
e
Cl
o
u
d
mi
g
r
a
t
i
o
n
st
r
a
t
e
g
i
e
s
wi
l
l
fa
r
e
mu
c
h
be
t
t
e
r
th
a
n
or
g
a
n
i
z
a
t
i
o
n
s
th
a
t
do
it
on
an
“a
d
‐ho
c
”
ba
s
i
s
.
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
4.
1
De
v
e
l
o
p
an
d
be
g
i
n
im
p
l
e
m
e
n
t
a
t
i
o
n
of
a cl
o
u
d
mi
g
r
a
t
i
o
n
st
r
a
t
e
g
y
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
4.
1
.
1
Re
v
i
e
w
an
d
as
s
e
s
s
Ga
r
t
n
e
r
'
s
Sa
a
S
ad
o
p
t
i
o
n
fr
a
m
e
w
o
r
k
.
F
u
t
u
r
e
18
IT
17
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
4.
1
.
3
Dr
a
f
t
cl
o
u
d
mi
g
r
a
t
i
o
n
st
r
a
t
e
g
y
,
po
s
s
i
b
l
e
wi
t
h
as
s
i
s
t
a
n
c
e
fr
o
m
th
i
r
d
pa
r
t
y
.
F
u
t
u
r
e
18
IT
7
32
Page 97 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
4.
1
.
4
De
s
i
g
n
a Cl
o
u
d
ar
c
h
i
t
e
c
t
u
r
e
.
F
u
t
u
r
e
18
IT
8
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
4.
1
.
5
De
v
e
l
o
p
a pl
a
n
fo
r
mo
v
i
n
g
th
e
Ci
t
y
'
s
bi
g
th
r
e
e
ap
p
l
i
c
a
t
i
o
n
s
to
th
e
cl
o
u
d
:
ER
P
,
CI
S
,
EA
M
.
F
u
t
u
r
e
18
IT
2
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
4.
1
.
6
Id
e
n
f
i
t
y
IT
in
f
r
a
s
t
r
u
c
t
u
r
e
th
a
t
wi
l
l
re
m
a
i
n
on
‐pr
e
m
i
s
e
an
d
a st
r
a
t
e
g
y
fo
r
in
s
u
r
i
n
g
th
a
t
in
f
r
a
s
t
r
u
c
t
u
r
e
is
pr
o
p
e
r
l
y
ma
n
a
g
e
d
.
F
u
t
u
r
e
18
IT
16
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
4.
2
Ad
o
p
t
a “C
l
o
u
d
fi
r
s
t
”
po
l
i
c
y
fo
r
ne
w
ap
p
l
i
c
a
t
i
o
n
s
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
4.
2
.
1
Re
s
e
a
r
c
h
an
d
dr
a
f
t
a po
l
i
c
y
fo
r
en
c
o
u
r
a
g
i
n
g
th
e
ad
o
p
t
i
o
n
of
Cl
o
u
d
sy
s
t
e
m
s
.
F
u
t
u
r
e
18
IT
1
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
4.
3
Ob
t
a
i
n
th
e
sk
i
l
l
s
e
t
s
ne
c
e
s
s
a
r
y
fo
r
Cl
o
u
d
mi
g
r
a
t
i
o
n
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
4.
3
.
1
Ad
d
Sy
s
t
e
m
Ad
m
i
n
i
s
t
r
a
t
o
r
s
an
d
Sy
s
t
e
m
An
a
l
y
s
t
s
ca
p
a
b
l
e
of
ar
c
h
i
t
e
c
t
i
n
g
co
n
n
e
c
t
i
o
n
s
wi
t
h
Cl
o
u
d
ap
p
l
i
c
a
t
i
o
n
s
.
F
u
t
u
r
e
18
IT
5
Ap
p
l
i
c
a
t
i
o
n
s
C
a
t
a
l
y
s
t
A
P
P
5
Th
e
pr
o
l
i
f
e
r
a
t
i
o
n
of
ap
p
l
i
c
a
t
i
o
n
s
fo
c
u
s
e
d
on
mo
r
e
sp
e
c
i
f
i
c
bu
s
i
n
e
s
s
pr
o
c
e
s
s
e
s
wi
l
l
dr
i
v
e
de
m
a
n
d
fo
r
an
in
c
r
e
a
s
i
n
g
nu
m
b
e
r
of
so
f
t
w
a
r
e
in
t
e
g
r
a
t
i
o
n
s
be
t
w
e
e
n
th
o
s
e
sy
s
t
e
m
s
.
Th
i
s
ph
e
n
o
m
e
n
a
is
ca
l
l
e
d
“P
e
r
v
a
s
i
v
e
In
t
e
g
r
a
t
i
o
n
.
”
So
m
e
of
th
o
s
e
in
t
e
g
r
a
t
i
o
n
s
wi
l
l
in
v
o
l
v
e
co
n
n
e
c
t
i
o
n
s
be
t
w
e
e
n
on
‐pr
e
m
i
s
e
an
d
Cl
o
u
d
sy
s
t
e
m
s
,
gr
e
a
t
l
y
in
c
r
e
a
s
i
n
g
th
e
ne
e
d
fo
r
in
t
e
g
r
a
t
i
o
n
po
l
i
c
e
s
an
d
go
o
d
pr
a
c
t
i
c
e
s
ar
o
u
n
d
go
v
e
r
n
a
n
c
e
,
se
c
u
r
i
t
y
,
an
d
ar
c
h
i
t
e
c
t
u
r
e
.
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
5.
1
In
s
u
r
e
th
a
t
IT
pe
r
s
o
n
n
e
l
an
d
ve
n
d
o
r
s
ca
n
pr
o
v
i
d
e
th
e
pr
o
p
e
r
sk
i
l
l
s
to
su
p
p
o
r
t
cu
r
r
e
n
t
an
d
fu
t
u
r
e
so
f
t
w
a
r
e
in
t
e
g
r
a
t
i
o
n
s
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
5.
1
.
1
Ac
q
u
i
r
e
th
e
sk
i
l
l
s
of
an
IT
in
t
e
g
r
a
t
i
o
n
ar
c
h
i
t
e
c
t
th
r
o
u
g
h
in
‐ho
u
s
e
st
a
f
f
or
th
r
o
u
g
h
th
i
r
d
pa
r
t
y
ve
n
d
o
r
s
.
In
pr
o
g
r
e
s
s
18
IT
5
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
5.
1
.
2
Cr
e
a
t
e
an
IT
in
t
e
g
r
a
t
i
o
n
po
l
i
c
y
.
F
u
t
u
r
e
18
IT
11
Ap
p
l
i
c
a
t
i
o
n
s
C
a
t
a
l
y
s
t
A
P
P
6
As
or
g
a
n
i
z
a
t
i
o
n
s
be
c
o
m
e
mo
r
e
au
t
o
m
a
t
e
d
th
r
o
u
g
h
so
f
t
w
a
r
e
ap
p
l
i
c
a
t
i
o
n
s
,
th
e
r
e
wi
l
l
be
an
in
c
r
e
a
s
i
n
g
de
m
a
n
d
fo
r
Bu
s
i
n
e
s
s
An
a
l
y
t
i
c
s
/
B
u
s
i
n
e
s
s
In
t
e
l
l
i
g
e
n
c
e
ca
p
a
b
i
l
i
t
i
e
s
(B
A
/
B
I
)
.
BA
/
B
I
ba
s
i
c
a
l
l
y
in
v
o
l
v
e
s
co
n
s
o
l
i
d
a
t
i
n
g
da
t
a
fr
o
m
mu
l
t
i
p
l
e
sy
s
t
e
m
s
in
t
o
a
si
n
g
l
e
da
t
a
b
a
s
e
an
d
th
e
n
le
v
e
r
a
g
i
n
g
va
r
i
o
u
s
to
o
l
s
to
an
a
l
y
z
e
an
d
ex
t
r
a
c
t
th
a
t
da
t
a
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
6.
1
De
v
e
l
o
p
an
d
im
p
l
e
m
e
n
t
a Bu
s
i
n
e
s
s
An
a
l
y
t
i
c
st
r
a
t
e
g
y
.
33
Page 98 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
6.
1
.
1
Se
e
k
as
s
i
s
t
a
n
c
e
fr
o
m
an
ou
t
s
i
d
e
fi
r
m
to
de
v
e
l
o
p
a Ci
t
y
‐wi
d
e
st
r
a
t
e
g
y
fo
r
mo
v
i
n
g
in
t
o
th
e
Bu
s
i
n
e
s
s
In
t
e
l
l
i
g
e
n
c
e
do
m
a
i
n
.
F
u
t
u
r
e
18
GU
S
22
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
6.
1
.
2
Ac
q
u
i
r
e
th
e
ne
e
d
e
d
sk
i
l
l
s
e
t
s
to
im
p
l
e
m
e
n
t
bu
s
i
n
e
s
s
in
t
e
l
l
i
g
e
n
c
e
ca
p
a
b
i
l
i
t
i
e
s
.
Th
e
s
e
ma
y
in
c
l
u
d
e
da
t
a
b
a
s
e
ad
m
i
n
i
s
t
r
a
t
o
r
s
,
da
t
a
ar
c
h
i
t
e
c
t
s
,
in
t
e
g
r
a
t
i
o
n
ar
c
h
i
t
e
c
t
s
,
et
c
.
F
u
t
u
r
e
18
GU
S
22
Ap
p
l
i
c
a
t
i
o
n
s
C
a
t
a
l
y
s
t
A
P
P
7
Or
g
a
n
i
z
a
t
i
o
n
s
mu
s
t
ha
v
e
we
b
ba
s
e
d
se
r
v
i
c
e
s
th
a
t
in
c
l
u
d
e
a pu
b
l
i
c
we
b
s
i
t
e
,
mo
b
i
l
e
ap
p
s
,
an
d
In
t
r
a
n
e
t
si
t
e
s
.
Th
e
we
b
s
i
t
e
sh
o
u
l
d
fo
c
u
s
on
re
a
c
h
i
n
g
as
ma
n
y
cu
s
t
o
m
e
r
s
as
ne
c
e
s
s
a
r
y
wh
i
l
e
mo
b
i
l
e
ap
p
s
sh
o
u
l
d
fo
c
u
s
on
se
r
v
i
c
e
s
fo
r
lo
y
a
l
cu
s
t
o
m
e
r
s
.
Th
e
In
t
r
a
n
e
t
si
t
e
(
s
)
sh
o
u
l
d
fo
c
u
s
on
se
r
v
i
c
e
s
fo
r
em
p
l
o
y
e
e
s
.
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
7.
1
De
v
e
l
o
p
a st
r
a
t
e
g
y
fo
r
cr
e
a
t
i
n
g
a si
n
g
l
e
mo
b
i
l
e
ap
p
l
i
c
a
t
i
o
n
fo
r
th
e
Ci
t
y
,
po
s
s
i
b
l
y
co
m
b
i
n
i
n
g
th
a
t
ef
f
o
r
t
wi
t
h
th
e
ef
f
o
r
t
to
pr
o
v
i
d
e
a
cu
s
t
o
m
e
r
se
r
v
i
c
e
ap
p
(a
k
a
31
1
ap
p
)
fo
r
th
e
Ci
t
y
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
1
.
1
Wo
r
k
wi
t
h
Co
m
m
u
n
i
c
a
t
i
o
n
s
De
p
a
r
t
m
e
n
t
to
pl
a
n
a st
r
a
t
e
g
y
fo
r
im
p
l
e
m
e
n
t
i
n
g
a mo
b
i
l
e
ap
p
.
F
u
t
u
r
e
18
Co
m
m
u
n
c
i
a
t
i
on
12
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
1
.
2
Im
p
l
e
m
e
n
t
th
e
ca
p
a
b
i
l
i
t
y
to
sh
o
w
pa
r
k
s
fa
c
i
l
i
t
i
e
s
on
mo
b
i
l
e
de
v
i
c
e
s
.
F
u
t
u
r
e
18
Pa
r
k
s
13
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
7.
2
Co
n
t
i
n
u
e
to
de
v
e
l
o
p
an
d
im
p
r
o
v
e
th
e
Ci
t
y
'
s
we
b
s
i
t
e
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
1
Re
v
i
e
w
po
s
s
i
b
i
t
i
e
s
to
up
g
r
a
d
e
th
e
we
b
pl
a
t
f
o
r
m
on
wh
i
c
h
th
e
Ci
t
y
we
b
s
i
t
e
is
de
v
e
l
o
p
e
d
,
co
n
s
i
d
e
r
i
n
g
op
t
i
o
n
s
th
a
t
ma
k
e
up
d
a
t
i
n
g
us
e
r
co
n
t
e
n
t
ea
s
i
e
r
.
(W
o
r
d
P
r
e
s
s
,
Sh
a
r
e
p
o
i
n
t
,
et
c
.
)
.
Fu
t
u
r
e
18
Ec
o
De
v
11
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
2
Mi
g
r
a
t
e
th
e
Ci
t
y
we
b
se
r
v
e
r
to
an
Az
u
r
e
pr
e
b
u
i
l
t
we
b
en
v
i
r
o
n
m
e
n
t
fo
r
Wo
r
d
P
r
e
s
s
.
F
u
t
u
r
e
18
IT
14
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
3
Re
v
i
e
w
cu
r
r
e
n
t
we
b
s
i
t
e
fo
r
co
m
p
l
i
a
n
c
e
wi
t
h
Fe
d
e
r
a
l
ac
c
e
s
s
i
b
i
l
i
t
y
gu
i
d
e
l
i
n
e
s
,
es
p
e
c
i
a
l
l
y
Am
e
r
i
c
a
n
s
wi
t
h
Di
s
a
b
i
l
i
t
i
e
s
Ac
t
re
q
u
i
r
e
m
e
n
t
s
.
F
u
t
u
r
e
18
IT
5
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
4
De
v
e
l
o
p
a ch
a
n
g
e
co
n
t
r
o
l
pr
o
c
e
s
s
fo
r
we
b
s
i
t
e
.
F
u
t
u
r
e
18
IT
17
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
5
De
v
e
l
o
p
st
a
n
d
a
r
d
s
fo
r
we
b
s
i
t
e
co
d
i
n
g
,
sc
r
i
p
t
i
n
g
,
an
d
pr
o
g
r
a
m
m
i
n
g
.
F
u
t
u
r
e
18
IT
17
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
6
Ne
e
d
ab
i
l
i
t
y
to
po
s
t
al
l
Ci
t
y
co
n
t
r
a
c
t
s
on
l
i
n
e
.
F
u
t
u
r
e
18
Pu
r
c
h
a
s
i
n
g
1
34
Page 99 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
7
IT
sh
o
u
l
d
id
e
n
t
i
f
y
wa
y
s
to
as
s
i
s
t
Ec
o
n
o
m
i
c
De
v
e
l
o
p
m
e
n
t
in
pu
t
t
i
n
g
lo
c
a
t
i
o
n
in
f
o
r
m
a
t
i
o
n
on
th
e
Ci
t
y
we
b
s
i
t
e
fo
r
bu
s
i
n
e
s
s
lo
c
a
t
i
o
n
re
s
e
a
r
c
h
e
r
s
.
F
u
t
u
r
e
18
Ec
o
De
v
2
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
8
Re
‐as
s
e
s
th
e
Ci
t
y
we
b
s
i
t
e
de
s
i
g
n
an
d
id
e
n
t
i
f
y
ch
a
n
g
e
s
th
a
t
ca
n
be
ma
d
e
to
im
p
r
o
v
e
th
e
pa
g
e
s
.
Fu
t
u
r
e
18
Ec
o
De
v
22
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
9
Ne
e
d
a ci
t
y
wi
d
e
ta
s
k
ca
l
e
n
d
a
r
on
th
e
in
t
r
a
n
e
t
.
F
u
t
u
r
e
18
Ec
o
De
v
19
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
1
0
Pl
a
c
e
ou
t
a
g
e
ma
p
s
ge
n
e
r
a
t
e
d
by
Mi
l
s
o
f
t
on
th
e
Ci
t
y
we
b
s
i
t
e
.
F
u
t
u
r
e
18
GU
S
20
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
1
1
Cr
e
a
t
e
a we
b
pa
g
e
de
d
i
c
a
t
e
d
to
em
e
r
g
e
n
c
y
ma
n
a
g
e
m
e
n
t
.
In
pr
o
g
r
e
s
s
18
Em
e
r
g
Mn
g
m
t
1
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
1
2
Au
t
o
m
a
t
e
su
b
s
c
r
i
b
e
/
u
n
s
u
b
s
c
r
i
b
e
fu
n
c
t
i
o
n
fo
r
th
e
An
i
m
a
l
Se
r
v
i
c
e
s
ne
w
s
l
e
t
t
e
r
.
F
u
t
u
r
e
18
An
i
m
a
l
Se
r
v
i
c
e
s
17
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
1
3
Le
v
e
r
a
g
e
Ci
t
y
we
b
s
i
t
e
to
cr
e
a
t
e
in
t
e
r
a
c
t
i
v
e
pa
g
e
s
fo
r
th
e
up
c
o
m
i
n
g
co
m
p
r
e
h
e
n
s
i
v
e
pl
a
n
n
i
n
g
pr
o
j
e
c
t
.
Fu
t
u
r
e
18
Pl
a
n
n
i
n
g
7
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
1
4
Up
d
a
t
e
th
e
Ci
t
y
'
s
Co
d
e
En
f
o
r
c
e
m
e
n
t
we
b
pa
g
e
.
F
u
t
u
r
e
18
Co
d
e
En
f
17
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
1
5
Im
p
r
o
v
e
th
e
ab
i
l
i
t
y
to
lo
o
k
at
pa
r
k
s
fa
c
i
l
i
t
i
e
s
us
i
n
g
an
on
l
i
n
e
ma
p
p
i
n
g
we
b
s
i
t
e
.
F
u
t
u
r
e
18
Pa
r
k
s
1
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
1
6
Cr
e
a
t
e
a we
b
p
a
g
e
fo
r
se
l
l
i
n
g
Ci
t
y
re
a
l
es
t
a
t
e
(r
e
a
l
e
s
t
a
t
e
.
g
e
o
r
g
e
t
o
w
n
.
o
r
g
)
.
C
o
m
p
l
e
t
e
18
CM
O
1
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
1
7
Cr
e
a
t
e
a we
b
p
a
g
e
fo
r
ma
r
k
e
t
i
n
g
Ga
r
e
y
ho
u
s
e
.
C
o
m
p
l
e
t
e
18
Pa
r
k
s
1
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
1
8
Cr
e
a
t
e
we
b
te
m
p
l
a
t
e
s
fo
r
Ga
r
e
y
ho
u
s
e
th
a
t
ca
n
be
re
‐us
e
d
fo
r
ot
h
e
r
si
t
e
s
.
C
o
m
p
l
e
t
e
18
IT
16
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
2
.
1
9
Bu
i
l
d
a we
b
to
o
l
th
a
t
al
l
o
w
s
ha
z
a
r
d
o
u
s
wa
s
t
e
vo
u
c
h
e
r
s
to
be
su
b
m
i
t
t
e
d
by
cu
s
t
o
m
e
r
s
th
r
o
u
g
h
th
e
Ci
t
y
we
b
s
i
t
e
.
Co
m
p
l
e
t
e
18
GU
S
11
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
7.
3
Co
n
t
i
n
u
e
to
im
p
r
o
v
e
an
d
ma
i
n
t
a
i
n
th
e
Ci
t
y
'
s
in
t
r
a
n
e
t
si
t
e
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
3
.
1
Id
e
n
t
i
f
y
wa
y
s
to
en
c
o
u
r
a
g
e
us
e
r
s
to
us
e
th
e
GO
si
t
e
fo
r
Ci
t
y
co
m
m
u
n
i
c
a
t
i
o
n
s
.
F
u
t
u
r
e
18
IT
11
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
3
.
2
Mi
g
r
a
t
e
th
e
Ci
t
y
'
s
in
t
r
a
n
e
t
si
t
e
fr
o
m
on
‐pr
e
m
i
s
e
Sh
a
r
e
P
o
i
n
t
to
Sh
a
r
e
P
o
i
n
t
On
l
i
n
e
.
F
u
t
u
r
e
18
IT
14
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
7.
3
.
3
Hi
r
e
a th
i
r
d
pa
r
t
y
to
re
d
e
s
i
g
n
Ci
t
y
In
t
r
a
n
e
t
si
t
e
.
F
u
t
u
r
e
18
IT
24
35
Page 100 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
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s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
Ap
p
l
i
c
a
t
i
o
n
s
C
a
t
a
l
y
s
t
A
P
P
8
Lo
c
a
l
go
v
e
r
n
m
e
n
t
Em
e
r
g
e
n
c
y
Ma
n
a
g
e
m
e
n
t
is
be
c
o
m
i
n
g
an
in
c
r
e
a
s
i
n
g
l
y
di
g
i
t
a
l
op
e
r
a
t
i
o
n
.
IT
st
a
f
f
mu
s
t
as
s
i
s
t
in
en
s
u
r
i
n
g
th
a
t
th
e
te
c
h
n
o
l
o
g
y
to
su
p
p
o
r
t
th
e
EO
C
re
m
a
i
n
s
op
e
r
a
t
i
o
n
a
l
an
d
ef
f
e
c
t
i
v
e
.
Ap
p
l
i
c
a
t
i
o
n
s
S
t
r
a
t
e
g
y
A
P
P
8.
1
Id
e
n
t
i
f
y
an
d
im
p
l
e
m
e
n
t
te
c
h
n
o
l
o
g
y
ne
e
d
of
Em
e
r
g
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n
c
y
Ma
n
a
g
e
m
e
n
t
te
a
m
.
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
8.
1
.
1
As
s
i
s
t
th
e
Em
e
r
g
e
n
c
y
Ma
n
a
g
e
m
e
n
t
Co
o
r
d
i
n
a
t
o
r
in
ma
k
i
n
g
su
r
e
th
e
St
a
t
e
of
Te
x
a
s
We
b
E
O
C
is
op
e
r
a
t
i
o
n
a
l
fo
r
th
e
Ci
t
y
.
F
u
t
u
r
e
18
Em
e
r
g
Mn
g
m
t
1
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
8.
1
.
2
La
y
ou
t
IT
pl
a
n
s
fo
r
st
a
f
f
i
n
g
th
e
Em
e
r
g
e
n
c
y
Op
e
r
a
t
i
o
n
s
Ce
n
t
e
r
du
r
i
n
g
an
ac
t
i
v
e
em
e
r
g
e
n
c
y
.
F
u
t
u
r
e
18
Em
e
r
g
Mn
g
m
t
1
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
8.
1
.
3
Wo
r
k
wi
t
h
Po
l
i
c
e
an
d
Fi
r
e
to
ex
p
a
n
d
th
e
di
s
p
a
t
c
h
ce
n
t
e
r
in
f
r
a
s
t
r
u
c
t
u
r
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to
ac
c
o
m
m
o
d
a
t
e
ad
d
i
t
i
o
n
a
l
di
s
p
a
t
c
h
e
r
s
.
F
u
t
u
r
e
18
Em
e
r
g
Mn
g
m
t
8
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
8.
1
.
4
Ad
d
r
e
s
s
th
e
pr
o
b
l
e
m
of
po
w
e
r
ou
t
a
g
e
s
at
th
e
Em
e
r
g
e
n
c
y
Op
e
r
a
t
i
o
n
s
Ce
n
t
e
r
(E
O
C
)
by
ad
d
i
n
g
un
i
v
e
r
s
a
l
po
w
e
r
su
p
p
l
y
un
i
t
s
fo
r
th
e
EO
C
an
d
ra
d
i
o
ro
o
m
.
C
o
m
p
l
e
t
e
18
Em
e
r
g
Mn
g
m
t
5
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
8.
1
.
5
Se
t
‐up
a pe
r
m
a
n
e
n
t
ph
o
n
e
co
n
f
e
r
e
n
c
e
li
n
e
fo
r
th
e
Em
e
r
g
e
n
c
y
Ma
n
a
g
e
m
e
n
t
Co
o
r
d
i
n
a
t
o
r
.
F
u
t
u
r
e
18
Em
e
r
g
Mn
g
m
t
1
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
8.
1
.
6
As
s
i
s
t
Em
e
r
g
e
n
c
y
Op
e
r
a
t
i
o
n
s
Ce
n
t
e
r
in
ev
a
l
u
a
t
i
n
g
th
e
us
e
of
Cr
i
s
i
s
Tr
a
c
k
so
f
t
w
a
r
e
be
i
n
g
im
p
l
e
m
e
n
t
e
d
by
Wi
l
l
i
a
m
s
o
n
Co
u
n
t
y
.
Fu
t
u
r
e
18
Em
e
r
g
Mn
g
m
t
17
Ap
p
l
i
c
a
t
i
o
n
s
T
a
c
t
i
c
A
P
P
8.
1
.
7
Ad
d
la
p
t
o
p
s
to
th
e
EO
C
fo
r
pe
o
p
l
e
fr
o
m
ou
t
s
i
d
e
ag
e
n
c
i
e
s
th
a
t
ma
y
op
e
r
a
t
e
ou
t
of
ou
r
EO
C
du
r
i
n
g
an
em
e
r
g
e
n
c
y
.
F
u
t
u
r
e
18
Em
e
r
g
Mn
g
m
t
22
36
Page 101 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
IN
F
R
A
S
T
R
U
C
T
U
R
E
& OP
E
R
A
T
I
O
N
S
In
f
r
a
s
t
r
u
c
t
u
r
e
C
a
t
a
l
y
s
t
I
N
F
1
Cl
o
u
d
te
c
h
n
o
l
o
g
i
e
s
ha
v
e
fu
l
l
y
ma
t
u
r
e
d
an
d
al
l
fo
r
m
s
of
or
g
a
n
i
z
a
t
i
o
n
a
l
te
c
h
n
o
l
o
g
i
e
s
,
in
c
l
u
d
i
n
g
so
f
t
w
a
r
e
,
se
r
v
e
r
s
,
an
d
ne
t
w
o
r
k
s
ar
e
ra
p
i
d
l
y
mi
g
r
a
t
i
n
g
to
Cl
o
u
d
pl
a
t
f
o
r
m
s
.
IT
mu
s
t
ad
a
p
t
to
th
i
s
tr
a
n
s
i
t
i
o
n
wi
t
h
a mi
x
of
Cl
o
u
d
an
d
on
‐pr
e
m
i
s
e
sy
s
t
e
m
s
.
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
1.
1
Pr
e
p
a
r
e
in
f
r
a
s
t
r
u
c
t
u
r
e
an
d
in
f
r
a
s
t
r
u
c
t
u
r
e
re
l
a
t
e
d
st
a
f
f
fo
r
ev
e
n
t
u
a
l
tr
a
n
s
i
t
i
o
n
of
so
m
e
sy
s
t
e
m
s
to
th
e
Cl
o
u
d
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
1.
1
.
1
Cr
e
a
t
e
a Cl
o
u
d
mi
g
r
a
t
i
o
n
st
r
a
t
e
g
y
.
F
u
t
u
r
e
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
1.
1
.
2
Id
e
n
t
i
f
y
sk
i
l
l
se
t
s
ne
e
d
e
d
to
su
p
p
o
r
t
Sa
a
S
an
d
Ia
a
S
sy
s
t
e
m
s
.
C
o
m
p
l
e
t
e
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
C
a
t
a
l
y
s
t
I
N
F
3
Se
c
u
r
i
t
y
is
th
e
la
r
g
e
s
t
ch
a
l
l
e
n
g
e
fo
r
IT
te
a
m
s
.
IT
de
p
a
r
t
m
e
n
t
s
wi
l
l
ha
v
e
to
co
n
t
i
n
u
a
l
l
y
st
r
e
n
g
t
h
e
n
th
e
i
r
se
c
u
r
i
t
y
la
y
e
r
s
fo
r
bo
t
h
on
‐
pr
e
m
i
s
e
an
d
Cl
o
u
d
in
f
r
a
s
t
r
u
c
t
u
r
e
.
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
3.
1
En
s
u
r
e
th
a
t
th
e
ap
p
r
o
p
r
i
a
t
e
am
o
u
n
t
of
se
c
u
r
i
t
y
pl
a
n
n
i
n
g
an
d
th
a
t
re
s
o
u
r
c
e
s
ar
e
in
pl
a
c
e
to
im
p
l
e
m
e
n
t
th
o
s
e
pl
a
n
s
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
1
.
1
Co
m
p
l
e
t
e
a IT
se
c
u
r
i
t
y
as
s
e
s
s
m
e
n
t
an
d
pl
a
n
.
F
u
t
u
r
e
18
IT
7
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
1
.
2
Id
e
n
t
i
f
y
po
s
s
i
b
l
e
se
c
u
r
i
t
y
ri
s
k
s
of
th
e
Ci
t
y
'
s
pu
b
l
i
c
wi
‐fi
sy
s
t
e
m
F
u
t
u
r
e
18
IT
13
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
3.
2
Co
n
t
i
n
u
e
to
im
p
r
o
v
e
th
e
Ci
t
y
'
s
id
e
n
t
i
t
y
se
c
u
r
i
t
y
la
y
e
r
by
im
p
l
e
m
e
n
t
i
n
g
ne
w
an
d
im
p
r
o
v
e
d
to
o
l
s
an
d
pr
o
c
e
s
s
e
s
in
th
e
ar
e
a
s
of
au
t
h
e
n
t
i
c
a
t
i
o
n
,
id
e
n
t
i
t
y
ma
n
a
g
e
m
e
n
t
,
an
d
ac
c
e
s
s
co
n
t
r
o
l
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
2
.
1
Im
p
l
e
m
e
n
t
tw
o
fa
c
t
o
r
au
t
h
e
n
t
i
c
a
t
i
o
n
.
F
u
t
u
r
e
18
IT
7
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
2
.
2
Co
n
d
u
c
t
tr
a
i
n
i
n
g
fo
r
al
l
Ci
t
y
st
a
f
f
on
us
e
r
le
v
e
l
se
c
u
r
i
t
y
.
F
u
t
u
r
e
18
IT
5
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
2
.
3
Dr
a
f
t
an
d
im
p
l
e
m
e
n
t
a se
c
u
r
i
t
y
po
l
i
c
y
fo
r
us
e
r
s
.
F
u
t
u
r
e
18
IT
7
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
3.
3
Co
n
t
i
n
u
e
to
im
p
r
o
v
e
in
f
r
a
s
t
r
u
c
t
u
r
e
se
c
u
r
i
t
y
la
y
e
r
th
r
o
u
g
h
co
n
t
i
n
u
e
d
de
v
e
l
o
p
m
e
n
t
of
ph
y
s
i
c
a
l
da
t
a
c
e
n
t
e
r
se
c
u
r
i
t
y
pr
o
t
o
c
o
l
s
,
fi
r
e
w
a
l
l
s
,
an
d
in
t
r
u
s
i
o
n
pr
e
v
e
n
t
i
o
n
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
3
.
1
Co
n
d
u
c
t
bi
‐an
n
u
a
l
pe
n
e
t
r
a
t
i
o
n
te
s
t
s
on
fi
r
e
w
a
l
l
s
.
F
u
t
u
r
e
18
IT
3
37
Page 102 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
3
.
2
Ob
t
a
i
n
as
s
i
s
t
a
n
c
e
fr
o
m
a th
i
r
d
pa
r
t
y
to
as
s
e
s
s
pe
r
i
m
e
t
e
r
se
c
u
r
i
t
y
sy
s
t
e
m
s
.
F
u
t
u
r
e
18
IT
13
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
3
.
3
Us
e
of
se
c
u
r
i
t
y
da
t
a
an
a
l
y
t
i
c
s
to
o
l
s
in
co
n
j
u
n
c
t
i
o
n
wi
t
h
tr
a
d
i
t
i
o
n
a
l
se
c
u
r
i
t
y
to
o
l
s
.
F
u
t
u
r
e
18
IT
22
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
3
.
4
Im
p
l
e
m
e
n
t
a si
g
n
‐in
pr
o
c
e
s
s
fo
r
fo
r
no
n
‐em
p
l
o
y
e
e
s
wh
o
en
t
e
r
IT
ar
e
a
.
F
u
t
u
r
e
18
IT
16
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
3
.
5
De
s
i
g
n
an
d
im
p
l
e
m
e
n
t
a pr
o
c
e
s
s
fo
r
co
n
d
u
c
t
i
n
g
mo
n
t
h
l
y
au
d
i
t
s
on
wh
o
ha
s
en
t
e
r
e
d
IT
da
t
a
c
e
n
t
e
r
.
F
u
t
u
r
e
18
IT
17
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
3.
4
Co
n
t
i
n
u
e
to
im
p
r
o
v
e
th
e
ap
p
l
i
c
a
t
i
o
n
se
c
u
r
i
t
y
la
y
e
r
th
r
o
u
g
h
im
p
r
o
v
e
d
co
n
t
r
o
l
s
on
so
f
w
a
r
e
ac
c
e
s
s
pr
i
v
e
l
e
g
e
s
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
4
.
1
Pa
r
t
i
c
i
p
a
t
e
in
a th
i
r
d
pa
r
t
y
ri
s
k
as
s
e
s
s
m
e
n
t
fo
r
ke
y
so
f
t
w
a
r
e
ap
p
l
i
c
a
t
i
o
n
s
.
F
u
t
u
r
e
18
IT
22
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
4
.
2
Cr
e
a
t
e
a st
a
n
d
a
r
d
i
z
e
d
pr
o
c
e
s
s
fo
r
ma
n
a
g
i
n
g
us
e
r
pe
r
m
i
s
s
i
o
n
s
in
so
f
t
w
a
r
e
ap
p
l
i
c
a
t
i
o
n
s
th
a
t
co
n
t
a
i
n
se
n
s
i
t
i
v
e
da
t
a
.
F
u
t
u
r
e
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
4
.
3
Id
e
n
t
i
f
y
ke
y
ap
p
l
i
c
a
t
i
o
n
s
th
a
t
mu
s
t
be
pr
o
t
e
c
t
e
d
an
d
ou
t
l
i
n
e
se
c
u
r
i
t
y
me
a
s
u
r
e
s
fo
r
th
o
s
e
ap
p
l
i
c
a
t
i
o
n
s
.
F
u
t
u
r
e
18
IT
11
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
4
.
4
Im
p
l
e
m
e
n
t
a "l
e
a
s
t
pr
i
v
i
l
e
g
e
"
ac
c
e
s
s
po
l
i
c
y
fo
r
al
l
ma
j
o
r
so
f
t
w
a
r
e
sy
s
t
e
m
s
F
u
t
u
r
e
18
IT
3
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
3.
5
Co
n
t
i
n
u
e
to
im
p
r
o
v
e
da
t
a
la
y
e
r
se
c
u
r
i
t
y
th
r
o
u
g
h
to
o
l
s
su
c
h
as
tw
o
‐
fa
c
t
o
r
au
t
h
e
n
t
i
c
a
t
i
o
n
,
en
c
r
y
p
t
i
o
n
,
an
d
da
t
a
se
c
u
r
i
t
y
au
d
i
t
s
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
5
.
1
Co
n
d
u
c
t
a PC
I
co
m
p
l
i
a
n
c
e
au
d
i
t
.
F
u
t
u
r
e
18
IT
5
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
5
.
2
En
h
a
n
c
e
sy
s
t
e
m
s
th
a
t
mo
n
i
t
o
r
se
r
v
e
r
pa
t
c
h
i
n
g
an
d
up
d
a
t
e
s
.
F
u
t
u
r
e
18
IT
11
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
5
.
3
Ev
a
l
u
a
t
e
th
e
po
t
e
n
t
i
a
l
to
us
e
da
t
a
en
c
r
y
p
t
i
o
n
in
hi
g
h
ri
s
k
ar
e
a
s
.
F
u
t
u
r
e
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
3.
5
.
4
Im
p
l
e
m
e
n
t
a so
f
t
w
a
r
e
to
o
l
th
a
t
di
s
c
o
v
e
r
s
th
e
st
o
r
a
g
e
of
se
n
s
i
t
i
v
e
da
t
a
on
Ci
t
y
ne
t
w
o
r
k
.
F
u
t
u
r
e
18
IT
7
In
f
r
a
s
t
r
u
c
t
u
r
e
C
a
t
a
l
y
s
t
I
N
F
4
Gr
o
w
i
n
g
in
v
e
s
t
m
e
n
t
s
in
Ci
t
y
'
s
ph
y
s
i
c
a
l
te
c
h
n
o
l
o
g
y
in
f
r
a
s
t
r
u
c
t
u
r
e
wi
l
l
re
q
u
i
r
e
th
a
t
IT
fo
l
l
o
w
fo
r
m
a
l
i
z
e
d
an
d
ef
f
e
c
t
i
v
e
ma
n
a
g
e
m
e
n
t
pr
a
c
t
i
c
e
s
.
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
4.
1
Cr
e
a
t
e
an
d
ma
i
n
t
a
i
n
a de
t
a
i
l
e
d
in
v
e
n
t
o
r
y
of
al
l
IT
eq
u
i
p
m
e
n
t
.
38
Page 103 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
1
.
1
Co
n
t
i
n
u
e
to
im
p
l
e
m
e
n
t
La
n
s
w
e
e
p
e
r
so
f
t
w
a
r
e
to
di
s
c
o
v
e
r
ne
w
IT
as
s
e
t
s
an
d
cr
e
a
t
e
re
p
o
r
t
s
/
i
n
v
e
n
t
o
r
i
e
s
fo
r
qu
a
r
t
e
r
l
y
re
v
i
e
w
.
F
u
t
u
r
e
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
1
.
2
Co
n
d
u
c
t
a ma
n
u
a
l
in
v
e
n
t
o
r
y
of
IT
in
f
r
a
s
t
r
u
c
t
u
r
e
to
ve
r
i
f
y
in
v
e
n
t
o
r
i
e
s
ge
n
e
r
a
t
e
d
by
La
n
s
w
e
e
p
e
r
to
o
l
.
F
u
t
u
r
e
18
IT
16
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
1
.
3
Us
e
ba
r
c
o
d
i
n
g
,
RF
I
D
,
or
ot
h
e
r
to
o
l
s
to
im
p
r
o
v
e
ef
f
i
c
i
e
n
c
y
of
co
n
d
u
c
t
i
n
g
in
v
e
n
t
o
r
y
ch
e
c
k
s
.
F
u
t
u
r
e
18
IT
13
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
1
.
4
Cr
e
a
t
e
an
in
v
e
n
t
o
r
y
of
de
s
k
t
o
p
co
m
p
u
t
e
r
s
.
In
pr
o
g
r
e
s
s
18
IT
2
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
1
.
5
Cr
e
a
t
e
an
in
v
e
n
t
o
r
y
of
IT
se
r
v
e
r
s
.
C
o
m
p
l
e
t
e
18
IT
2
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
1
.
6
Cr
e
a
t
e
an
in
v
e
n
t
o
r
y
of
IT
ne
t
w
o
r
k
eq
u
i
p
m
e
n
t
.
F
u
t
u
r
e
18
IT
11
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
1
.
7
Id
e
n
t
i
f
y
a st
a
f
f
me
m
b
e
r
to
ho
l
d
th
e
re
s
p
o
n
s
i
b
i
l
i
t
y
of
IT
as
s
e
t
ma
n
a
g
e
r
.
F
u
t
u
r
e
18
IT
2
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
1
.
8
Ev
a
l
u
a
t
e
th
e
Ci
t
y
'
s
La
n
s
w
e
e
p
e
r
to
o
l
to
en
s
u
r
e
th
a
t
it
is
an
ad
e
q
u
a
t
e
to
o
l
fo
r
lo
n
g
te
r
m
us
e
.
F
u
t
u
r
e
18
IT
11
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
4.
2
Cr
e
a
t
e
a re
p
l
a
c
e
m
e
n
t
sc
h
e
d
u
l
e
fo
r
ke
y
IT
eq
u
i
p
m
e
n
t
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
2
.
1
Cr
e
a
t
e
an
d
fu
n
d
a fi
v
e
(5
)
ye
a
r
re
p
l
a
c
e
m
e
n
t
sc
h
e
d
u
l
e
fo
r
IT
de
s
k
t
o
p
s
.
In
pr
o
g
r
e
s
s
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
2
.
2
Cr
e
a
t
e
a re
p
l
a
c
e
m
e
n
t
sc
h
e
d
u
l
e
fo
r
IT
se
r
v
e
r
s
.
F
u
t
u
r
e
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
2
.
3
Cr
e
a
t
e
a re
p
l
a
c
e
m
e
n
t
sc
h
e
d
u
l
e
fo
r
IT
ne
t
w
o
r
k
eq
u
i
p
m
e
n
t
.
F
u
t
u
r
e
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
4.
3
Co
n
t
i
n
u
e
to
en
h
a
n
c
e
th
e
Ci
t
y
'
s
di
g
i
t
a
l
ph
o
n
e
se
r
v
i
c
e
s
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
3
.
1
In
c
r
e
a
s
e
th
e
nu
m
b
e
r
of
in
c
o
m
i
n
g
an
d
ou
t
g
o
i
n
g
ph
o
n
e
li
n
e
s
.
F
u
t
u
r
e
18
IT
5
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
3
.
2
Im
p
r
o
v
e
th
e
pr
o
c
e
s
s
e
s
fo
r
ta
k
i
n
g
cu
s
t
o
m
e
r
ca
l
l
s
du
r
i
n
g
em
e
r
g
e
n
c
i
e
s
;
lo
o
k
fo
r
wa
y
s
to
un
i
f
y
Fi
r
e
,
Po
l
i
c
e
,
an
d
Cu
s
t
o
m
e
r
Ca
r
e
in
re
s
p
o
n
s
e
s
.
F
u
t
u
r
e
18
Cu
s
t
o
m
e
r
Ca
r
e
2
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
3
.
3
Im
p
l
e
m
e
n
t
Cl
o
u
d
ph
o
n
e
te
c
h
n
o
l
o
g
i
e
s
.
F
u
t
u
r
e
18
IT
24
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
3
.
4
Ev
a
l
u
a
t
e
te
l
e
p
h
o
n
e
ne
e
d
s
of
Em
e
r
g
e
n
c
y
Op
e
r
a
t
i
o
n
s
Ce
n
t
e
r
.
F
u
t
u
r
e
18
Cu
s
t
o
m
e
r
Ca
r
e
11
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
3
.
5
Re
d
o
th
e
ca
l
l
tr
e
e
fo
r
Cu
s
t
o
m
e
r
Ca
r
e
.
F
u
t
u
r
e
18
Cu
s
t
o
m
e
r
Ca
r
e
2
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
3
.
6
Ne
e
d
se
p
a
r
a
t
e
ca
l
l
tr
e
e
s
fo
r
Cu
s
t
o
m
e
r
Ca
r
e
an
d
ot
h
e
r
gr
o
u
p
s
li
k
e
Mu
n
i
c
i
p
a
l
Co
u
r
t
.
F
u
t
u
r
e
18
Cu
s
t
o
m
e
r
Ca
r
e
11
39
Page 104 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
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,
Ta
c
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y
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l
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r
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g
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,
Ta
c
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In
f
r
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r
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a
c
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c
I
N
F
4.
3
.
7
Im
p
l
e
m
e
n
t
th
e
ca
p
a
b
i
l
i
t
y
to
ha
v
e
in
t
e
l
l
i
g
e
n
t
ca
l
l
ro
u
t
i
n
g
to
ag
e
n
t
s
ba
s
e
d
on
ca
l
l
lo
a
d
s
.
AK
A
"O
u
t
b
o
u
n
d
Ag
e
n
t
"
fu
n
c
t
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n
a
l
i
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y
.
F
u
t
u
r
e
18
Cu
s
t
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r
Ca
r
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20
In
f
r
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c
t
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a
c
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I
N
F
4.
3
.
8
Ne
e
d
ab
i
l
i
t
y
to
cr
o
s
s
ta
b
u
l
a
t
e
ph
o
n
e
nu
m
b
e
r
s
wi
t
h
ut
i
l
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y
cu
s
t
o
m
e
r
ac
c
o
u
n
t
nu
m
b
e
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s
so
th
a
t
cu
s
t
o
m
e
r
s
ex
p
e
r
i
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n
c
i
n
g
a la
r
g
e
nu
m
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e
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of
is
s
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e
s
ca
n
be
id
e
n
t
i
f
i
e
d
.
F
u
t
u
r
e
18
Cu
s
t
o
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r
Ca
r
e
20
In
f
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a
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t
u
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T
a
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i
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I
N
F
4.
3
.
9
En
h
a
n
c
e
in
f
o
r
m
a
t
i
o
n
mo
n
i
t
o
r
s
in
Cu
s
t
o
m
e
r
Ca
r
e
th
a
t
di
s
p
l
a
y
Ut
i
l
i
t
y
cu
s
t
o
m
e
r
ca
l
l
in
f
o
r
m
a
t
i
o
n
.
F
u
t
u
r
e
18
Cu
s
t
o
m
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r
Ca
r
e
18
In
f
r
a
s
t
r
u
c
t
u
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T
a
c
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i
c
I
N
F
4.
3
.
1
0
In
t
e
g
r
a
t
e
Ci
s
c
o
s
ph
o
n
e
s
wi
t
h
Ex
c
h
a
n
g
e
co
n
t
a
c
t
li
s
t
.
Fu
t
u
r
e
18
In
s
p
e
c
t
i
o
n
s
16
In
f
r
a
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t
r
u
c
t
u
r
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T
a
c
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i
c
I
N
F
4.
3
.
1
1
Up
g
r
a
d
e
Ca
l
l
Ma
n
a
g
e
r
so
f
t
w
a
r
e
.
In
pr
o
g
r
e
s
s
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
3
.
1
2
Im
p
l
e
m
e
n
t
SI
P
tr
u
n
k
i
n
g
on
ph
o
n
e
li
n
e
s
.
In
pr
o
g
r
e
s
s
18
IT
5
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
3
.
1
3
Fo
r
m
u
l
a
t
e
a pr
o
c
e
d
u
r
e
fo
r
au
d
i
t
i
n
g
ph
o
n
e
nu
m
b
e
r
s
as
s
i
g
n
e
d
by
Fr
o
n
t
i
e
r
.
F
u
t
u
r
e
18
IT
11
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
3
.
1
4
Ne
e
d
a to
o
l
th
a
t
al
l
o
w
s
st
a
f
f
to
se
a
r
c
h
an
d
re
d
a
c
t
tr
a
n
s
c
r
i
p
t
s
of
ph
o
n
e
ca
l
l
re
c
o
r
d
i
n
g
s
.
F
u
t
u
r
e
18
Le
g
a
l
14
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
3
.
1
5
Pr
e
p
a
r
e
a pl
a
n
to
id
e
n
t
i
f
y
ho
w
th
e
ph
o
n
e
sy
s
t
e
m
wi
l
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be
us
e
d
du
r
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an
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g
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n
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y
ev
e
n
t
.
F
u
t
u
r
e
18
IT
1
In
f
r
a
s
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r
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c
t
u
r
e
S
t
r
a
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4.
4
Co
n
t
i
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e
to
mo
n
i
t
o
r
an
d
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p
r
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v
e
th
e
pe
r
f
o
r
m
a
n
c
e
of
th
e
Ci
t
y
'
s
lo
c
a
l
ar
e
a
ne
t
w
o
r
k
.
In
f
r
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u
r
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a
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N
F
4.
4
.
1
Im
p
l
e
m
e
n
t
ne
t
w
o
r
k
pe
r
f
o
r
m
a
n
c
e
da
s
h
b
o
a
r
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in
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t
r
a
h
o
p
so
f
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w
a
r
e
.
C
o
m
p
l
e
t
e
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
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g
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I
N
F
4.
5
Id
e
n
t
i
f
y
op
p
o
r
t
u
n
i
t
i
e
s
to
en
h
a
n
c
e
th
e
Ci
t
y
'
s
in
f
r
a
s
t
r
u
c
t
u
r
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In
f
r
a
s
t
r
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u
r
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T
a
c
t
i
c
I
N
F
4.
5
.
1
Ad
d
a Wi
‐Fi
ro
u
t
e
r
at
th
e
an
i
m
a
l
sh
e
l
t
e
r
.
F
u
t
u
r
e
18
An
i
m
a
l
Se
r
v
i
c
e
s
11
In
f
r
a
s
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r
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u
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T
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c
I
N
F
4.
5
.
2
Co
n
d
u
c
t
an
en
g
i
n
e
e
r
i
n
g
st
u
d
y
to
im
p
r
o
v
e
Wi
‐Fi
se
r
v
i
c
e
s
on
th
e
Sq
u
a
r
e
.
F
u
t
u
r
e
18
IT
18
In
f
r
a
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u
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T
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c
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N
F
4.
5
.
3
Ad
d
Wi
‐Fi
ho
t
sp
o
t
s
to
Po
l
i
c
e
ve
h
i
c
l
e
s
in
or
d
e
r
to
ha
v
e
a si
n
g
l
e
de
v
i
c
e
th
a
t
co
n
n
e
c
t
s
in
‐ve
h
i
c
l
e
te
c
h
n
o
l
o
g
y
to
th
e
In
t
e
r
n
e
t
.
F
u
t
u
r
e
18
IT
8
In
f
r
a
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t
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t
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T
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c
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c
I
N
F
4.
5
.
4
Pr
o
v
i
d
e
wi
‐fi
ca
p
a
b
i
l
i
t
i
e
s
at
Ci
t
y
po
o
l
s
fo
r
bo
t
h
gu
e
s
t
s
an
d
po
o
l
bu
s
i
n
e
s
s
fu
n
c
t
i
o
n
s
.
Fu
t
u
r
e
18
Pa
r
k
s
22
40
Page 105 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
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s
t
s
,
St
r
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Ta
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In
f
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I
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F
4.
5
.
6
Im
p
l
e
m
e
n
t
a Cl
o
u
d
co
l
d
st
o
r
a
g
e
sy
s
t
e
m
fo
r
ba
c
k
i
n
g
up
da
t
a
.
Us
e
ba
c
k
u
p
s
fo
r
Ci
t
y
vi
d
e
o
s
as
a pi
l
o
t
pr
o
j
e
c
t
.
Fu
t
u
r
e
18
IT
11
In
f
r
a
s
t
r
u
c
t
u
r
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T
a
c
t
i
c
I
N
F
4.
5
.
7
Co
n
d
u
c
t
a st
u
d
y
to
an
a
l
y
z
e
pe
r
f
o
r
m
a
n
c
e
of
th
e
st
o
r
a
g
e
ar
e
a
ne
t
w
o
r
k
an
d
id
e
n
t
i
f
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po
t
e
n
t
i
a
l
im
p
r
o
v
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m
e
n
t
s
.
F
u
t
u
r
e
18
IT
14
In
f
r
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I
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F
4.
5
.
8
Re
p
l
a
c
e
se
r
v
e
r
fo
r
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g
h
e
r
Gr
o
u
n
d
ca
l
l
re
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o
r
d
i
n
g
sy
s
t
e
m
.
In
pr
o
g
r
e
s
s
18
IT
14
In
f
r
a
s
t
r
u
c
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u
r
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T
a
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c
I
N
F
4.
5
.
9
Re
p
l
a
c
e
se
r
v
e
r
fo
r
L‐3 ca
m
e
r
a
sy
s
t
e
m
.
In
pr
o
g
r
e
s
s
18
IT
3
In
f
r
a
s
t
r
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c
t
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r
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T
a
c
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c
I
N
F
4.
5
.
1
0
Ex
p
a
n
d
ca
p
a
c
i
t
y
of
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C
S
I
ne
t
w
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k
sw
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t
c
h
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s
at
GC
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T
da
t
a
ce
n
t
e
r
.
In
pr
o
g
r
e
s
s
18
IT
3
In
f
r
a
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c
t
u
r
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T
a
c
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c
I
N
F
4.
5
.
1
1
In
s
t
a
l
l
Cr
a
d
l
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P
o
i
n
t
mo
d
e
m
s
in
al
l
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e
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g
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c
y
se
r
v
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c
e
ve
h
i
c
l
e
s
.
F
u
t
u
r
e
18
IT
7
In
f
r
a
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u
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T
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I
N
F
4.
5
.
1
2
Se
p
a
r
a
t
e
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e
se
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v
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r
en
v
i
r
o
n
m
e
n
t
fo
r
Pu
b
l
i
c
Sa
f
e
t
y
fr
o
m
th
e
se
r
v
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r
en
v
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r
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m
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n
t
fo
r
th
e
re
s
t
of
th
e
Ci
t
y
.
F
u
t
u
r
e
18
IT
8
In
f
r
a
s
t
r
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u
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T
a
c
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c
I
N
F
4.
5
.
1
3
Mo
v
e
to
a "s
o
f
t
w
a
r
e
de
f
i
n
e
d
"
ne
t
w
o
r
k
.
F
u
t
u
r
e
18
IT
22
In
f
r
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c
I
N
F
4.
5
.
1
4
Se
p
a
r
a
t
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th
e
se
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v
e
r
en
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r
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n
m
e
n
t
fo
r
SC
A
D
A
fr
o
m
th
e
se
r
v
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en
v
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n
t
fo
r
th
e
re
s
t
of
th
e
Ci
t
y
.
F
u
t
u
r
e
18
IT
8
In
f
r
a
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t
r
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r
e
S
t
r
a
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e
g
y
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N
F
4.
6
Im
p
l
e
m
e
n
t
IT
in
f
r
a
s
t
r
u
c
t
u
r
e
in
ne
w
fa
c
i
l
i
t
i
e
s
be
i
n
g
pl
a
n
n
e
d
an
d
co
n
s
t
r
u
c
t
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d
by
Ci
t
y
In
f
r
a
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a
c
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c
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N
F
4.
6
.
1
Im
p
l
e
m
e
n
t
IT
in
f
r
a
s
t
r
u
c
t
u
r
e
in
Do
w
t
o
w
n
We
s
t
fa
c
i
l
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t
i
e
s
In
pr
o
g
r
e
s
s
18
IT
5
In
f
r
a
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t
r
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c
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4.
6
.
2
Im
p
l
e
m
e
n
t
IT
in
f
r
a
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t
r
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c
t
u
r
e
in
Ga
r
e
y
Pa
r
k
In
pr
o
g
r
e
s
s
18
IT
5
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
6
.
3
Im
p
l
e
m
e
n
t
IT
in
f
r
a
s
t
r
u
c
t
u
r
e
in
Fi
r
e
St
a
t
i
o
n
6
In
pr
o
g
r
e
s
s
18
IT
5
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
6
.
4
Im
p
l
e
m
e
n
t
IT
in
f
r
a
s
t
r
u
c
t
u
r
e
in
Fi
r
e
St
a
t
i
o
n
7
In
pr
o
g
r
e
s
s
18
IT
5
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
4.
6
.
5
Im
p
l
e
m
e
n
t
IT
in
f
r
a
s
t
r
u
c
t
u
r
e
in
Fi
r
e
St
a
t
i
o
n
8
F
u
t
u
r
e
18
IT
6
In
f
r
a
s
t
r
u
c
t
u
r
e
C
a
t
a
l
y
s
t
I
N
F
5
Th
e
us
e
of
A/
V
eq
u
i
p
m
e
n
t
in
co
n
f
e
r
e
n
c
e
ro
o
m
s
is
be
c
o
m
i
n
g
a
si
g
n
i
f
i
c
a
n
t
wo
r
k
l
o
a
d
an
d
co
s
t
as
we
b
co
n
f
e
r
e
n
c
i
n
g
,
In
t
e
r
n
e
t
ac
c
e
s
s
,
an
d
di
g
i
t
a
l
pr
e
s
e
n
t
a
t
i
o
n
s
be
c
o
m
e
th
e
no
r
m
a
l
fo
r
or
g
a
n
i
z
a
t
i
o
n
a
l
co
m
m
u
n
i
c
a
t
i
o
n
s
.
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
5.
1
Im
p
l
e
m
e
n
t
me
a
s
u
r
e
s
to
pr
o
p
e
r
l
y
ma
n
a
g
e
A/
V
eq
u
i
p
m
e
n
t
in
s
t
a
l
l
a
t
i
o
n
s
41
Page 106 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
5.
1
.
1
Dr
a
f
t
an
d
im
p
l
e
m
e
n
t
an
A/
V
fa
c
i
l
i
t
y
po
l
i
c
y
fo
r
th
e
Ci
t
y
.
F
u
t
u
r
e
18
IT
16
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
5.
1
.
2
Id
e
n
t
i
f
y
an
d
pr
o
v
i
s
i
o
n
so
f
t
w
a
r
e
,
ha
r
d
w
a
r
e
,
an
d
hu
m
a
n
re
s
o
u
r
c
e
s
ne
e
d
e
d
to
su
p
p
o
r
t
A/
V
.
I
n
pr
o
g
e
s
s
18
IT
13
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
5.
1
.
3
Co
n
v
e
r
t
A/
V
pa
r
t
‐ti
m
e
po
s
i
t
i
o
n
to
fu
l
l
ti
m
e
.
F
u
t
u
r
e
18
IT
6
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
5.
2
Ma
i
n
t
a
i
n
cu
r
r
e
n
t
A/
V
fa
c
i
l
i
t
i
e
s
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
5.
2
.
1
Id
e
n
t
i
f
y
an
d
ad
d
r
e
s
s
A/
V
is
s
u
e
s
in
th
e
Em
e
r
g
e
n
c
y
Op
e
r
a
t
i
o
n
s
Ce
n
t
e
r
.
In
pr
o
g
r
e
s
s
18
IT
6
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
5.
2
.
2
Id
e
n
t
i
f
y
an
d
ad
d
r
e
s
s
A/
V
is
s
u
e
s
in
th
e
Fi
r
e
Ad
m
i
n
co
n
f
e
r
e
n
c
e
ro
o
m
.
In
pr
o
g
r
e
s
s
18
IT
13
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
5.
2
.
3
Id
e
n
t
i
f
y
an
d
ad
d
r
e
s
s
A/
V
is
s
u
e
s
in
th
e
Gl
a
s
s
c
o
c
k
co
n
f
e
r
e
n
c
e
ro
o
m
.
In
pr
o
g
r
e
s
s
18
IT
18
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
5.
3
Id
e
n
t
i
f
y
ne
w
A/
V
ne
e
d
s
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
5.
3
.
1
Ch
a
n
g
e
pr
o
j
e
c
t
o
r
fo
r
a LE
D
mo
n
i
t
o
r
in
Gl
a
s
s
c
o
c
k
Ro
o
m
.
F
u
t
u
r
e
18
GU
S
18
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
5.
3
.
2
Ne
e
d
A/
V
eq
u
i
p
m
e
n
t
in
th
e
CV
B
co
n
f
e
r
e
n
c
e
ro
m
.
F
u
t
u
r
e
18
CV
B
20
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
5.
3
.
3
Ne
e
d
a ki
o
s
k
se
t
up
in
th
e
lo
b
b
y
of
th
e
Vi
s
i
t
o
r
s
Ce
n
t
e
r
.
F
u
t
u
r
e
18
CV
B
17
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
5.
3
.
4
In
s
u
r
e
th
a
t
th
e
A/
V
in
s
t
a
l
l
a
t
i
o
n
in
ne
w
Co
u
n
c
i
l
Ch
a
m
b
e
r
s
me
e
t
s
th
e
ne
e
d
s
of
bo
t
h
th
e
Ci
t
y
Co
u
n
c
i
l
an
d
Mu
n
i
c
i
p
a
l
Co
u
r
t
.
In
pr
o
g
r
e
s
s
18
Mu
n
i
c
i
p
a
l
Co
u
r
t
1
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
5.
3
.
5
Ne
e
d
mo
n
i
t
o
r
/
k
i
o
s
k
in
Mu
n
i
c
i
p
a
l
Co
u
r
t
lo
b
b
y
to
sh
o
w
Co
u
r
t
re
l
a
t
e
d
in
f
o
r
m
a
t
i
o
n
su
c
h
as
Co
u
r
t
do
c
k
e
t
.
F
u
t
u
r
e
18
Mu
n
i
c
i
p
a
l
Co
u
r
t
18
In
f
r
a
s
t
r
u
c
t
u
r
e
C
a
t
a
l
y
s
t
I
N
F
6
Us
e
r
wo
r
k
s
t
a
t
i
o
n
s
su
c
h
as
de
s
k
t
o
p
co
m
p
u
t
e
r
s
an
d
la
p
t
o
p
s
ar
e
cr
i
t
i
c
a
l
to
vi
r
t
u
a
l
l
y
ev
e
r
y
bu
s
i
n
e
s
s
pr
o
c
e
s
s
in
th
e
Ci
t
y
.
In
c
r
e
a
s
i
n
g
th
e
ca
p
a
b
i
l
i
t
i
e
s
of
us
e
r
wo
r
k
s
t
a
t
i
o
n
s
,
in
c
l
u
d
i
n
g
pr
i
n
t
e
r
s
,
is
a ke
y
wa
y
to
en
h
a
n
c
e
th
e
ca
p
a
b
i
l
i
t
i
e
s
of
an
or
g
a
n
i
z
a
t
i
o
n
as
a wh
o
l
e
.
IT
mu
s
t
in
s
u
r
e
th
a
t
th
e
fu
n
c
t
i
o
n
a
l
i
t
y
of
us
e
r
wo
r
k
s
t
a
t
i
o
n
s
is
co
n
s
t
a
n
t
l
y
up
d
a
t
e
d
an
d
en
h
a
n
c
e
d
.
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
6.
1
As
s
e
s
an
d
id
e
n
t
i
f
y
im
p
r
o
v
e
m
e
n
t
s
an
d
/
o
r
ch
a
n
g
e
s
to
th
e
Ci
t
y
'
s
vi
r
t
u
a
l
de
s
k
t
o
p
in
f
r
a
s
t
r
u
c
t
u
r
e
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
1
.
1
Hi
r
e
a th
i
r
d
pa
r
t
y
to
co
n
d
u
c
t
an
as
s
e
s
s
m
e
n
t
of
th
e
Ci
t
y
'
s
vi
r
t
u
a
l
de
s
k
t
o
p
in
f
r
a
s
t
r
u
c
t
u
r
e
.
F
u
t
u
r
e
18
IT
8
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
1
.
2
Cr
e
a
t
e
an
ac
t
i
o
n
pl
a
n
fo
r
im
p
r
o
v
i
n
g
vi
r
t
u
a
l
de
s
k
t
o
p
s
or
re
t
i
r
i
n
g
vi
r
t
u
a
l
de
s
k
t
o
p
te
c
h
n
o
l
o
g
y
.
F
u
t
u
r
e
18
IT
2
42
Page 107 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
1
.
3
Mi
g
r
a
t
i
n
g
vi
r
t
u
a
l
de
s
k
t
o
p
s
to
a hy
p
e
r
‐co
n
v
e
r
g
e
d
in
f
r
a
s
t
r
u
c
t
u
r
e
.
F
u
t
u
r
e
18
IT
7
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
1
.
4
Mi
g
r
a
t
e
st
o
r
a
g
e
fo
r
VD
I
to
a se
p
a
r
a
t
e
st
o
r
a
g
e
ar
e
a
ne
t
w
o
r
k
.
In
pr
o
g
r
e
s
s
18
IT
5
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
1
.
5
Im
p
l
e
m
e
n
t
Vm
w
a
r
e
Vi
e
w
7 on
vi
r
t
u
a
l
de
s
k
t
o
p
ES
X
ho
s
t
s
.
In
Pr
o
g
r
e
s
s
18
IT
2
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
6.
2
Id
e
n
t
i
f
y
ar
e
a
s
wh
e
r
e
IT
co
u
l
d
im
p
r
o
v
e
th
e
da
i
l
y
us
e
r
ex
p
e
r
i
e
n
c
e
wi
t
h
th
e
i
r
de
s
k
t
o
p
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
2
.
1
Pr
o
v
i
d
e
a ce
n
t
r
a
l
ar
e
a
on
de
s
k
t
o
p
to
pl
a
c
e
li
n
k
s
fo
r
Cl
o
u
d
sy
s
t
e
m
s
.
C
o
m
p
l
e
t
e
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
2
.
2
Im
p
l
e
m
e
n
t
fe
d
e
r
a
t
e
d
id
e
n
t
i
t
y
ma
n
a
g
e
m
e
n
t
on
we
b
ba
s
e
d
sy
s
t
e
m
s
so
th
a
t
us
e
r
s
do
no
t
ha
v
e
to
lo
g
i
n
to
ac
c
e
s
s
th
a
t
sy
s
t
e
m
.
F
u
t
u
r
e
18
IT
14
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
2
.
3
Im
p
l
e
m
e
n
t
mu
l
t
i
p
l
e
ti
e
r
s
of
de
s
k
t
o
p
s
to
im
p
r
o
v
e
fu
n
c
t
i
o
n
a
l
i
t
y
:
vi
r
t
u
a
l
de
s
k
t
o
p
s
,
pe
r
s
i
s
t
e
n
t
vi
r
t
u
a
l
de
s
k
t
o
p
s
fo
r
po
w
e
r
us
e
r
s
,
an
d
ph
y
s
i
c
a
l
de
s
k
t
o
p
s
.
F
u
t
u
r
e
18
IT
11
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
2
.
4
Im
p
l
e
m
e
n
t
si
n
g
l
e
si
g
n
on
fo
r
as
ma
n
y
Ci
t
y
ap
p
l
i
c
a
t
i
o
n
s
as
po
s
s
i
b
l
e
.
In
pr
o
g
r
e
s
s
18
IT
14
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
2
.
5
Pr
e
p
a
r
e
a pl
a
n
th
a
t
id
e
n
t
i
f
i
e
s
wa
y
s
in
wh
i
c
h
IT
ca
n
im
p
r
o
v
e
th
e
us
e
r
ex
p
e
r
i
e
n
c
e
wi
t
h
th
e
de
s
k
t
o
p
.
F
u
t
u
r
e
18
IT
16
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
2
.
6
Im
p
l
e
m
e
n
t
Wi
n
d
o
w
s
10
on
al
l
de
s
k
t
o
p
co
m
p
u
t
e
r
s
.
In
pr
o
g
r
e
s
s
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
6.
3
Im
p
r
o
v
e
th
e
ma
n
a
g
e
m
e
n
t
of
us
e
r
wo
r
k
s
t
a
t
i
o
n
s
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
3
.
1
Ev
a
l
u
a
t
e
th
e
ne
e
d
to
im
p
l
e
m
e
n
t
Mi
c
r
o
s
o
f
t
SC
C
M
fo
r
ma
n
a
g
i
n
g
ph
y
s
i
c
a
l
de
s
k
t
o
p
s
th
a
t
re
m
a
i
n
in
or
g
a
n
i
z
a
t
i
o
n
.
F
u
t
u
r
e
18
IT
17
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
3
.
2
Ca
r
r
y
ou
t
a co
m
p
r
e
h
e
n
s
i
v
e
,
up
d
a
t
a
b
l
e
in
v
e
n
t
o
r
y
of
de
s
k
t
o
p
co
m
p
u
t
e
r
eq
u
i
p
m
e
n
t
.
In
pr
o
g
r
e
s
s
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
3
.
3
Id
e
n
t
i
f
y
a re
p
l
a
c
e
m
e
n
t
sc
h
e
d
u
l
e
fo
r
al
l
de
s
k
t
o
p
eq
u
i
p
m
e
n
t
.
In
pr
o
g
r
e
s
s
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
6.
4
Id
e
n
t
i
f
y
ar
e
a
s
wh
e
r
e
ad
d
i
t
i
o
n
a
l
en
d
p
o
i
n
t
s
(d
e
s
k
t
o
p
s
,
la
p
t
o
p
s
,
ta
b
l
e
t
s
)
ma
y
be
ne
c
e
s
s
a
r
y
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
4
.
1
Ad
d
a ki
o
s
k
co
m
p
u
t
e
r
in
th
e
An
i
m
a
l
Sh
e
l
t
e
r
fo
r
vo
l
u
n
t
e
e
r
/
v
i
s
i
t
o
r
in
t
e
r
a
c
t
i
o
n
.
F
u
t
u
r
e
18
An
i
m
a
l
Se
r
v
i
c
e
s
17
43
Page 108 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
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u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
4
.
2
Ru
g
g
e
d
i
z
e
d
ta
b
l
e
t
fo
r
us
e
ar
o
u
n
d
th
e
an
i
m
a
l
sh
e
l
t
e
r
.
F
u
t
u
r
e
18
An
i
m
a
l
Se
r
v
i
c
e
s
17
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
4
.
3
Ta
b
l
e
t
s
fo
r
Cu
s
t
o
m
e
r
Ca
r
e
re
p
s
to
ca
r
r
y
in
t
o
fi
e
l
d
an
d
ca
r
r
y
ou
t
cu
s
t
o
m
e
r
in
t
e
r
a
c
t
i
o
n
s
.
F
u
t
u
r
e
18
Cu
s
t
o
m
e
r
Ca
r
e
21
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
4
.
4
Ac
q
u
i
r
e
an
d
co
n
f
i
g
u
r
e
co
m
p
u
t
e
r
s
in
ne
w
Co
u
n
c
i
l
Ch
a
m
b
e
r
s
th
a
t
ca
n
be
us
e
d
by
bo
t
h
Mu
n
i
c
i
p
a
l
Co
u
r
t
s
an
d
Ci
t
y
Co
u
n
c
i
l
.
In
pr
o
g
r
e
s
s
18
Cu
s
t
o
m
e
r
Ca
r
e
7
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
4
.
5
Ad
d
ad
d
i
t
i
o
n
a
l
CA
D
mo
n
i
t
o
r
s
in
di
s
p
a
t
c
h
.
In
pr
o
g
r
e
s
s
18
Fi
r
e
8
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
4
.
6
In
s
t
a
l
l
a ne
w
co
m
p
u
t
e
r
fo
r
co
m
p
u
t
e
r
fo
r
e
n
s
i
c
s
us
e
in
Po
l
i
c
e
.
In
pr
o
g
r
e
s
s
18
IT
11
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
6.
5
Ma
n
a
g
e
th
e
Ci
t
y
'
s
fl
e
e
t
of
pr
i
n
t
e
r
s
to
in
s
u
r
e
th
a
t
th
e
pr
i
n
t
e
r
fl
e
e
t
me
e
t
s
bu
s
i
n
e
s
s
ne
e
d
s
,
is
ef
f
i
c
i
e
n
t
,
an
d
re
m
a
i
n
s
co
s
t
ef
f
e
c
t
i
v
e
fo
r
th
e
Ci
t
y
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
5
.
1
Re
v
i
e
w
pl
a
n
s
fo
r
ne
w
Ci
t
y
Ha
l
l
an
d
Mu
n
i
c
i
p
a
l
Co
u
r
t
to
in
s
u
r
e
th
a
t
th
e
r
e
is
ad
e
q
u
a
t
e
pr
i
n
t
e
r
co
v
e
r
a
g
e
.
F
u
t
u
r
e
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
5
.
2
Re
v
i
e
w
co
n
t
r
a
c
t
wi
t
h
St
e
w
a
r
t
Or
g
a
n
i
z
a
t
i
o
n
to
as
s
e
s
s
st
a
t
u
s
an
d
an
y
ne
e
d
e
d
ad
j
u
s
t
m
e
n
t
s
.
F
u
t
u
r
e
18
IT
17
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
6.
5
.
3
Ne
e
d
hi
g
h
e
r
ca
p
a
c
i
t
y
pr
i
n
t
e
r
/
c
o
p
i
e
r
in
Co
d
e
En
f
o
r
c
e
m
e
n
t
F
u
t
u
r
e
18
Co
d
e
En
f
2
In
f
r
a
s
t
r
u
c
t
u
r
e
C
a
t
a
l
y
s
t
I
N
F
7
Th
e
us
e
of
mo
b
i
l
e
de
v
i
c
e
s
in
en
t
e
r
p
r
i
s
e
s
wi
l
l
in
c
r
e
a
s
e
ra
p
i
d
l
y
as
mo
r
e
so
f
t
w
a
r
e
sy
s
t
e
m
s
ad
d
mo
b
i
l
e
co
m
p
o
n
e
n
t
s
su
c
h
as
mo
b
i
l
e
ap
p
s
bu
i
l
t
fo
r
sp
e
c
i
f
i
c
ap
p
l
i
c
a
t
i
o
n
s
or
"m
o
b
i
l
e
fr
i
e
n
d
l
y
"
we
b
pa
g
e
s
.
In
f
r
a
s
t
r
u
c
t
u
r
e
S
t
r
a
t
e
g
y
I
N
F
7.
1
Im
p
l
e
m
e
n
t
to
o
l
s
fo
r
ma
n
a
g
i
n
g
mo
b
i
l
e
de
v
i
c
e
s
an
d
ho
w
th
e
or
g
a
n
i
z
a
t
i
o
n
us
e
s
th
e
s
e
de
v
i
c
e
s
.
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
7.
1
.
1
De
v
e
l
o
p
a mo
b
i
l
e
de
v
i
c
e
po
l
i
c
y
fo
r
th
e
Ci
t
y
.
F
u
t
u
r
e
18
IT
1
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
7.
1
.
2
Id
e
n
t
i
f
y
st
a
n
d
a
r
d
s
fo
r
mo
b
i
l
e
de
v
i
c
e
ha
r
d
w
a
r
e
.
F
u
t
u
r
e
18
IT
17
In
f
r
a
s
t
r
u
c
t
u
r
e
T
a
c
t
i
c
I
N
F
7.
1
.
3
Ev
a
l
u
a
t
e
th
e
IT
De
p
a
r
t
m
e
n
t
'
s
to
o
l
s
fo
r
mo
b
i
l
e
de
v
i
c
e
ma
n
a
g
e
m
e
n
t
.
F
u
t
u
r
e
18
IT
17
44
Page 109 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
MA
N
A
G
E
M
E
N
T
Ma
n
a
g
e
m
e
n
t
C
a
t
a
l
y
s
t
M
N
G
1
Mi
g
r
a
t
i
o
n
to
Cl
o
u
d
ba
s
e
d
so
f
t
w
a
r
e
wi
l
l
gr
e
a
t
l
y
in
c
r
e
a
s
e
th
e
im
p
o
r
t
a
n
c
e
of
ef
f
e
c
t
i
v
e
IT
pr
o
c
u
r
e
m
e
n
t
.
Un
d
e
r
Cl
o
u
d
mo
d
e
l
s
,
th
e
ve
n
d
o
r
ma
n
a
g
e
s
so
f
t
w
a
r
e
in
f
r
a
s
t
r
u
c
t
u
r
e
.
Th
i
s
cr
e
a
t
e
s
nu
m
e
r
o
u
s
ri
s
k
s
fo
r
th
e
cu
s
t
o
m
e
r
,
in
c
l
u
d
i
n
g
ch
a
n
g
e
s
or
in
t
e
r
r
u
p
t
i
o
n
s
to
so
f
t
w
a
r
e
fu
n
c
t
i
o
n
a
l
i
t
y
th
a
t
co
u
l
d
af
f
e
c
t
cr
i
t
i
c
a
l
bu
s
i
n
e
s
s
op
e
r
a
t
i
o
n
s
.
Th
e
s
e
ri
s
k
s
mu
s
t
be
ma
n
a
g
e
d
th
r
o
u
g
h
ef
f
e
c
t
i
v
e
co
n
t
r
a
c
t
s
.
Ma
n
a
g
e
m
e
n
t
S
t
r
a
t
e
g
y
M
N
G
1.
1
De
v
e
l
o
p
a te
a
m
ca
p
a
b
l
e
of
re
v
i
e
w
i
n
g
co
n
t
r
a
c
t
s
fo
r
ke
y
IT
is
s
u
e
s
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
1.
1
.
1
Ac
q
u
i
r
e
ke
y
sk
i
l
l
se
t
s
ne
e
d
e
d
fo
r
IT
co
n
t
r
a
c
t
re
v
i
e
w
.
F
u
t
u
r
e
18
IT
5
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
1.
1
.
2
Ac
q
u
i
r
e
in
t
e
r
n
a
l
an
d
/
o
r
ex
t
e
r
n
a
l
re
s
o
u
r
c
e
s
ca
p
a
b
l
e
of
IT
co
n
t
r
a
c
t
ma
n
a
g
e
m
e
n
t
.
F
u
t
u
r
e
18
IT
7
Ma
n
a
g
e
m
e
n
t
S
t
r
a
t
e
g
y
M
N
G
1.
2
De
v
e
l
o
p
re
‐us
a
b
l
e
te
m
p
l
a
t
e
s
fo
r
RF
P
s
,
so
f
t
w
a
r
e
li
c
e
n
s
i
n
g
ag
r
e
e
m
e
n
t
s
,
so
f
t
w
a
r
e
ma
i
n
t
e
n
a
n
c
e
co
n
t
r
a
c
t
s
,
an
d
ot
h
e
r
IT
re
l
a
t
e
d
pr
o
c
u
r
e
m
e
n
t
do
c
u
m
e
n
t
s
.
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
1.
2
.
1
De
v
e
l
o
p
a te
m
p
l
a
t
e
fo
r
IT
so
f
t
w
a
r
e
ma
i
n
t
e
n
a
n
c
e
co
n
t
r
a
c
t
s
;
or
,
de
v
e
l
o
p
a ch
e
c
k
l
i
s
t
fo
r
is
s
u
e
s
to
lo
o
k
fo
r
in
IT
so
f
t
w
a
r
e
ma
i
n
t
e
n
a
n
c
e
co
n
t
r
a
c
t
s
.
F
u
t
u
r
e
18
IT
2
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
1.
2
.
2
De
v
e
l
o
p
a te
m
p
l
a
t
e
fo
r
IT
so
f
t
w
a
r
e
li
c
e
n
s
e
co
n
t
r
a
c
t
s
;
or
,
de
v
e
l
o
p
a
ch
e
c
k
l
i
s
t
fo
r
is
s
u
e
s
to
lo
o
k
fo
r
in
IT
so
f
t
w
a
r
e
li
c
e
n
s
i
n
g
co
n
t
r
a
c
t
s
.
F
u
t
u
r
e
18
IT
2
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
1.
2
.
3
De
v
e
l
o
p
a te
m
p
l
a
t
e
fo
r
IT
re
l
a
t
e
d
RF
P
s
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
1.
2
.
4
De
v
e
l
o
p
st
a
n
d
a
r
d
ev
a
l
u
a
t
i
o
n
cr
i
t
e
r
i
a
fo
r
Cl
o
u
d
ba
s
e
d
ap
p
l
i
c
a
t
i
o
n
s
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
C
a
t
a
l
y
s
t
M
N
G
2
As
th
e
us
e
of
te
c
h
n
o
l
o
g
y
gr
o
w
s
in
al
l
or
g
a
n
i
z
a
t
i
o
n
s
,
IT
de
p
a
r
t
m
e
n
t
s
mu
s
t
ha
v
e
a me
a
n
s
of
re
c
o
v
e
r
i
n
g
co
s
t
s
of
bu
s
i
n
e
s
s
dr
i
v
e
n
te
c
h
n
o
l
o
g
y
in
i
t
i
a
t
i
v
e
s
to
en
s
u
r
e
th
a
t
th
o
s
e
in
i
t
i
a
t
i
v
e
s
ar
e
su
s
t
a
i
n
a
b
l
e
an
d
su
p
p
o
r
t
a
b
l
e
by
IT
.
Ma
n
a
g
e
m
e
n
t
S
t
r
a
t
e
g
y
M
N
G
2.
1
Co
n
t
i
n
u
e
to
ma
i
n
t
a
i
n
an
d
en
h
a
n
c
e
th
e
Ci
t
y
'
s
us
e
ba
s
e
d
IT
al
l
o
c
a
t
i
o
n
mo
d
e
l
.
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
2.
1
.
1
Si
m
p
l
i
f
y
al
l
o
c
a
t
i
o
n
mo
d
e
l
se
r
v
i
c
e
ca
t
a
l
o
g
.
F
u
t
u
r
e
18
IT
11
45
Page 110 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
2.
1
.
2
In
s
u
r
e
co
n
s
i
s
t
e
n
c
y
in
al
l
o
c
a
t
i
o
n
s
ov
e
r
ti
m
e
.
In
pr
o
g
r
e
s
s
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
2.
1
.
3
In
c
r
e
a
s
e
th
e
am
o
u
n
t
of
tr
a
n
s
p
a
r
e
n
c
y
in
th
e
IT
al
l
o
c
a
t
i
o
n
mo
d
e
l
by
pr
o
v
i
d
i
n
g
ch
a
r
g
e
b
a
c
k
in
f
o
r
m
a
t
i
o
n
on
th
e
Ci
t
y
in
t
r
a
n
e
t
si
t
e
.
In
pr
o
g
r
e
s
s
18
IT
3
Ma
n
a
g
e
m
e
n
t
C
a
t
a
l
y
s
t
M
N
G
3
Th
e
Ci
t
y
mu
s
t
en
s
u
r
e
th
a
t
th
e
ri
g
h
t
de
c
i
s
i
o
n
s
ar
e
ma
d
e
ab
o
u
t
te
c
h
n
o
l
o
g
y
pr
o
g
r
a
m
s
to
in
s
u
r
e
th
a
t
th
o
s
e
pr
o
g
r
a
m
s
ar
e
in
al
i
g
n
m
e
n
t
wi
t
h
Ci
t
y
st
r
a
t
e
g
i
c
in
i
t
i
a
t
i
v
e
s
,
th
a
t
th
e
or
g
a
n
i
z
a
t
i
o
n
ca
n
su
p
p
o
r
t
th
a
t
te
c
h
n
o
l
o
g
y
,
an
d
do
n
'
t
pr
e
s
e
n
t
ex
c
e
s
s
i
v
e
ri
s
k
.
Ma
n
a
g
e
m
e
n
t
S
t
r
a
t
e
g
y
M
N
G
3.
1
Co
n
t
i
n
u
e
to
su
p
p
o
r
t
an
d
en
h
a
n
c
e
th
e
IT
St
e
e
r
i
n
g
Co
m
m
i
t
t
e
e
.
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
3.
1
.
1
Cr
e
a
t
e
an
IT
Go
v
e
r
n
a
n
c
e
da
s
h
b
o
a
r
d
th
a
t
sh
o
w
s
ho
w
th
e
pr
o
c
e
s
s
is
wo
r
k
i
n
g
.
F
u
t
u
r
e
18
IT
11
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
3.
1
.
2
Bu
i
l
d
a mo
d
e
l
to
sh
o
w
th
e
to
t
a
l
co
s
t
of
ow
n
e
r
s
h
i
p
of
so
f
t
w
a
r
e
ap
p
l
i
c
a
t
i
o
n
s
.
F
u
t
u
r
e
18
IT
17
Ma
n
a
g
e
m
e
n
t
S
t
r
a
t
e
g
y
M
N
G
3.
2
En
s
u
r
e
th
a
t
al
l
IT
go
v
e
r
n
a
n
c
e
pr
o
c
e
s
s
e
s
ar
e
tr
a
n
s
p
a
r
e
n
t
an
d
cl
e
a
r
to
de
p
a
r
t
m
e
n
t
ma
n
a
g
e
r
s
.
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
3.
2
.
1
Im
p
r
o
v
e
IT
co
m
m
u
n
i
c
a
t
i
o
n
ab
o
u
t
th
e
IT
go
v
e
r
n
a
n
c
e
pr
o
g
r
e
s
s
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
3.
2
.
2
Re
v
i
e
w
th
e
go
v
e
r
n
a
n
c
e
pr
o
c
e
s
s
an
d
ho
w
it
is
wo
r
k
i
n
g
wi
t
h
Ci
t
y
Ma
n
a
g
e
r
s
.
F
u
t
u
r
e
18
IT
16
Ma
n
a
g
e
m
e
n
t
C
a
t
a
l
y
s
t
M
N
G
4
Ef
f
e
c
t
i
v
e
po
l
i
c
i
e
s
an
d
pr
o
c
e
d
u
r
e
s
ar
e
a re
q
u
i
r
e
m
e
n
t
fo
r
an
y
la
r
g
e
IT
or
g
a
n
i
z
a
t
i
o
n
.
Th
e
po
l
i
c
i
e
s
ar
e
ne
c
e
s
s
a
r
y
fo
r
IT
to
ma
i
n
t
a
i
n
ef
f
i
c
i
e
n
c
y
,
pr
o
v
i
d
e
ac
c
e
p
t
a
b
l
e
le
v
e
l
s
of
su
p
p
o
r
t
,
re
m
a
i
n
fi
n
a
n
c
i
a
l
l
y
su
s
t
a
i
n
a
b
l
e
,a
n
d
re
d
u
c
e
se
c
u
r
i
t
y
ri
s
k
s
.
Ma
n
a
g
e
m
e
n
t
S
t
r
a
t
e
g
y
M
N
G
4.
1
Id
e
n
t
i
f
y
,
cr
e
a
t
e
,
an
d
ma
n
a
g
e
hi
g
h
pr
i
o
r
i
t
y
IT
po
l
i
c
e
s
an
d
pr
o
c
e
d
u
r
e
s
.
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
1
De
v
e
l
o
p
ha
r
d
w
a
r
e
pr
o
v
i
s
i
o
n
i
n
g
st
r
a
t
e
g
y
.
In
pr
o
g
r
e
s
s
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
2
De
v
e
l
o
p
el
e
c
t
r
o
n
i
c
co
m
m
u
n
i
c
a
t
i
o
n
s
po
l
i
c
y
.
F
u
t
u
r
e
18
IT
16
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
3
De
v
e
l
o
p
mo
b
i
l
e
de
v
i
c
e
po
l
i
c
y
.
F
u
t
u
r
e
18
IT
16
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
4
De
v
e
l
o
p
pe
r
s
o
n
a
l
de
v
i
c
e
po
l
i
c
y
.
F
u
t
u
r
e
18
IT
16
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
5
De
v
e
l
o
p
se
c
u
r
i
t
y
po
l
i
c
y
.
F
u
t
u
r
e
18
IT
1
46
Page 111 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
6
De
v
e
l
o
p
we
b
go
v
e
r
n
a
n
c
e
po
l
i
c
y
.
F
u
t
u
r
e
18
IT
16
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
7
De
v
e
l
o
p
a po
l
i
c
y
fo
r
A/
V
su
p
p
o
r
t
.
F
u
t
u
r
e
18
IT
16
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
8
De
v
e
l
o
p
a po
l
i
c
y
fo
r
so
f
t
w
a
r
e
pu
r
c
h
a
s
e
s
.
F
u
t
u
r
e
18
IT
11
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
9
De
v
e
l
o
p
a po
l
i
c
y
fo
r
pr
o
v
i
s
i
o
n
i
n
g
vo
l
u
n
t
e
e
r
s
wi
t
h
IT
re
s
o
u
r
c
e
s
.
F
u
t
u
r
e
18
IT
16
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
9
Id
e
n
t
i
f
y
an
IT
st
a
f
f
me
m
b
e
r
(
s
)
to
ma
n
a
g
e
re
p
o
s
i
t
o
r
y
fo
r
IT
po
l
i
c
e
s
,
pr
o
c
e
d
u
r
e
s
,
an
d
pr
o
c
e
s
s
e
s
.
Fu
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
1
0
Cr
e
a
t
e
a re
p
o
s
i
t
o
r
y
fo
r
po
l
i
c
i
e
s
,
pr
o
c
e
d
u
r
e
s
,
an
d
pr
o
c
e
s
s
e
s
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
1
1
De
v
e
l
o
p
a po
l
i
c
y
fo
r
ma
n
a
g
i
n
g
ac
c
e
s
s
to
en
t
e
r
p
r
i
s
e
ap
p
l
i
c
a
t
i
o
n
s
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
1
2
De
v
e
l
o
p
a po
l
i
c
y
fo
r
se
c
u
r
i
t
y
aw
a
r
e
n
e
s
s
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
1
3
De
v
e
l
o
p
a po
l
i
c
y
fo
r
in
f
o
r
m
a
t
i
o
n
/
d
a
t
a
se
c
u
r
i
t
y
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
1
4
De
v
e
l
o
p
a da
t
a
se
c
u
r
i
t
y
po
l
l
i
c
y
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
1
5
De
v
e
l
o
p
a po
l
i
c
y
fo
r
se
c
u
r
i
n
g
IT
fa
c
i
l
i
t
i
e
s
.
F
u
t
u
r
e
18
IT
11
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
1
6
De
v
e
l
o
p
a po
l
i
c
y
fo
r
di
s
a
s
t
e
r
re
c
o
v
e
r
y
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
1
7
De
v
e
l
o
p
a ch
a
n
g
e
ma
n
a
g
e
m
e
n
t
po
l
i
c
y
.
F
u
t
u
r
e
18
IT
11
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
1
8
De
v
e
l
o
p
an
in
c
i
d
e
n
t
re
s
p
o
n
s
e
po
l
i
c
y
.
F
u
t
u
r
e
18
IT
11
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
1
9
De
v
e
l
o
p
a re
m
o
t
e
ac
c
e
s
s
po
l
i
c
y
.
F
u
t
u
r
e
18
IT
11
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
2
0
De
v
e
l
o
p
a ve
n
d
o
r
ac
c
e
s
s
po
l
i
c
y
.
F
u
t
u
r
e
18
IT
11
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
2
1
De
v
e
l
o
p
a po
l
i
c
y
fo
r
da
t
a
ba
c
k
u
p
an
d
re
t
e
n
t
i
o
n
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
2
2
De
v
e
l
o
p
a po
l
i
c
y
fo
r
da
t
a
pr
o
t
e
c
t
i
o
n
an
d
en
c
r
y
p
t
i
o
n
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
2
3
De
v
e
l
o
p
a po
l
i
c
y
fo
r
me
d
i
a
ha
n
d
l
i
n
g
an
d
di
s
p
o
s
a
l
.
Fu
t
u
r
e
18
IT
16
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
2
4
De
v
e
l
o
p
a po
l
i
c
y
fo
r
pa
s
s
w
o
r
d
s
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
2
5
De
v
e
l
o
p
a po
l
i
c
y
fo
r
so
f
t
w
a
r
e
in
t
e
g
r
a
t
i
o
n
.
F
u
t
u
r
e
18
IT
16
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
1
.
2
6
De
v
e
l
o
p
a po
l
i
c
y
re
g
a
r
d
i
n
g
se
r
v
e
r
ma
n
a
g
e
m
e
n
t
fo
r
IT
em
p
l
o
y
e
e
s
.
F
u
t
u
r
e
18
IT
11
Ma
n
a
g
e
m
e
n
t
S
t
r
a
t
e
g
y
M
N
G
4.
3
Id
e
n
t
i
f
y
,
do
c
u
m
e
n
t
,
an
d
im
p
r
o
v
e
ke
y
IT
pr
o
c
e
s
s
e
s
.
17
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
3
.
1
Im
p
l
e
m
e
n
t
we
e
k
l
y
,
mo
n
t
h
l
y
,
an
d
ye
a
r
l
y
sy
s
t
e
m
ma
i
n
t
e
n
a
n
c
e
sc
h
e
d
u
l
e
s
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
3
.
2
De
v
e
l
o
p
a pr
o
c
e
s
s
fo
r
ch
a
n
g
e
co
n
t
r
o
l
s
on
ne
t
w
o
r
k
se
c
u
r
i
t
y
ch
a
n
g
e
s
.
F
u
t
u
r
e
18
IT
11
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
3
.
3
De
v
e
l
o
p
a ch
a
n
g
e
co
n
t
r
o
l
pr
o
c
e
s
s
fo
r
we
b
s
i
t
e
ch
a
n
g
e
s
.
F
u
t
u
r
e
18
IT
16
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
3
.
4
En
s
u
r
e
a cl
e
a
r
,
co
n
s
i
s
t
e
n
t
po
l
i
c
y
on
ma
n
a
g
i
n
g
ap
p
l
i
c
a
t
i
o
n
le
v
e
l
pe
r
m
i
s
s
i
o
n
s
in
en
t
e
r
p
r
i
s
e
cl
a
s
s
sy
s
t
e
m
s
.
F
u
t
u
r
e
18
IT
1
47
Page 112 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
4.
3
.
5
Id
e
n
t
i
f
y
a wa
y
to
im
p
l
e
m
e
n
t
a pr
o
c
e
s
s
ca
l
e
n
d
a
r
th
a
t
wi
l
l
he
l
p
IT
ma
n
a
g
e
th
e
la
r
g
e
am
o
u
n
t
of
mo
n
t
h
l
y
pr
o
c
e
s
s
e
s
re
q
u
i
r
e
d
to
ma
i
n
t
a
i
n
sy
s
t
e
m
s
.
F
u
t
u
r
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
C
a
t
a
l
y
s
t
M
N
G
5
In
or
d
e
r
to
me
e
t
de
m
a
n
d
fo
r
te
c
h
n
i
c
a
l
se
r
v
i
c
e
s
an
d
cu
s
t
o
m
e
r
ex
p
e
c
t
a
t
i
o
n
s
,
IT
mu
s
t
ac
h
i
e
v
e
an
d
ma
i
n
t
a
i
n
hi
g
h
le
v
e
l
s
of
pe
r
f
o
r
m
a
n
c
e
.
Th
e
de
p
a
r
t
m
e
n
t
mu
s
t
cl
e
a
r
l
y
id
e
n
t
i
f
y
it
s
mi
s
s
i
o
n
,
go
a
l
s
,
an
d
st
r
a
t
e
g
i
e
s
.
Pr
o
g
r
e
s
s
to
w
a
r
d
th
e
s
e
go
a
l
s
mu
s
t
be
co
n
s
t
a
n
t
l
y
mo
n
i
t
o
r
e
d
an
d
me
a
s
u
r
e
d
to
id
e
n
t
i
f
y
is
s
u
e
s
an
d
tr
e
n
d
s
th
a
t
ma
y
im
p
a
c
t
pe
r
f
o
r
m
a
n
c
e
.
Ma
n
a
g
e
m
e
n
t
S
t
r
a
t
e
g
y
M
N
G
5.
1
Em
p
l
o
y
a st
r
a
t
e
g
i
c
pr
o
c
e
s
s
fo
r
id
e
n
t
i
f
y
i
n
g
th
e
mi
s
s
i
o
n
,
go
a
l
s
,
an
d
st
r
a
t
e
g
i
e
s
of
th
e
IT
de
p
a
r
t
m
e
n
t
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
5.
1
.
1
Id
e
n
t
i
f
y
an
d
do
c
u
m
e
n
t
th
e
mi
s
s
i
o
n
of
th
e
IT
de
p
a
r
t
m
e
n
t
.
C
o
m
p
l
e
t
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
5.
1
.
2
Id
e
n
t
i
f
y
an
d
do
c
u
m
e
n
t
th
e
go
a
l
s
of
th
e
IT
de
p
a
r
t
m
e
n
t
.
C
o
m
p
l
e
t
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
5.
1
.
3
Id
e
n
t
i
f
y
an
d
do
c
u
m
e
n
t
th
e
st
r
a
t
e
g
i
e
s
of
th
e
IT
de
p
a
r
t
m
e
n
t
.
C
o
m
p
l
e
t
e
18
IT
3
Ma
n
a
g
e
m
e
n
t
S
t
r
a
t
e
g
y
M
N
G
5.
2
Id
e
n
t
i
f
y
pe
r
f
o
r
m
a
n
c
e
me
a
s
u
r
e
s
th
a
t
ma
y
be
us
e
d
to
me
a
s
u
r
e
pr
o
g
r
e
s
s
to
w
a
r
d
IT
de
p
a
r
t
m
e
n
t
go
a
l
s
.
Ma
n
a
g
e
m
e
n
t
T
a
c
t
i
c
M
N
G
5.
2
.
1
Id
e
n
t
i
f
y
an
d
do
c
u
m
e
n
t
pe
r
f
o
r
m
a
n
c
e
me
a
s
u
r
e
s
.
C
o
m
p
l
e
t
e
18
IT
1
Ma
n
a
g
e
m
e
n
t
T
a
c
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i
c
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N
G
5.
2
.
2
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s
t
i
t
u
t
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pr
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fo
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co
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s
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a
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t
l
y
up
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pe
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m
a
n
c
e
me
a
s
u
r
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s
.
C
o
m
p
l
e
t
e
18
IT
3
Ma
n
a
g
e
m
e
n
t
C
a
t
a
l
y
s
t
M
N
G
6
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e
IT
De
p
a
r
t
m
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n
t
'
s
or
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a
n
i
z
a
t
i
o
n
a
l
st
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c
t
u
r
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mu
s
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co
n
t
i
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u
a
l
l
y
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o
l
v
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as
te
c
h
n
o
l
o
g
y
ch
a
n
g
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s
an
d
th
e
Ci
t
y
or
g
a
n
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z
a
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.
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g
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m
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y
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6.
1
Id
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n
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i
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de
p
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t
m
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fu
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t
i
o
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a
t
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e
d
to
be
ad
d
e
d
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l
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d
.
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n
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m
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t
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1
.
1
Tr
a
n
s
f
e
r
th
e
91
1
st
r
e
e
t
ad
d
r
e
s
s
i
n
g
fu
n
c
t
i
o
n
ou
t
of
th
e
IT
de
p
a
r
t
m
e
n
t
.
In
pr
o
g
r
e
s
s
18
IT
5
Ma
n
a
g
e
m
e
n
t
S
t
r
a
t
e
g
y
M
N
G
6.
2
Ac
q
u
i
r
e
mo
r
e
ad
v
a
n
c
e
d
IT
po
s
i
t
i
o
n
s
to
su
p
p
o
r
t
th
e
la
r
g
e
r
en
t
e
r
p
r
i
s
e
sy
s
t
e
m
s
cu
r
r
e
n
t
l
y
be
i
n
g
im
p
l
e
m
e
n
t
e
d
by
th
e
Ci
t
y
.
48
Page 113 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
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t
a
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t
s
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6.
2
.
1
Co
n
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t
an
an
a
l
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i
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to
de
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r
m
i
n
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wh
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c
h
ad
v
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c
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d
IT
sk
i
l
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wi
l
l
be
ne
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d
e
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to
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p
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ER
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CI
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,
an
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sy
s
t
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m
s
.
C
o
m
p
l
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t
e
18
IT
1
49
Page 114 of 217
IT
Ca
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of
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sy
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a di
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g
y
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1.
1
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e
p
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a di
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m
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e
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s
k
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a
c
t
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c
R
S
K
1.
1
.
1
Re
t
a
i
n
a th
i
r
d
pa
r
t
y
to
co
n
d
u
c
t
a di
s
a
s
t
e
r
re
c
o
v
e
r
y
pl
a
n
fo
r
th
e
Ci
t
y
.
F
u
t
u
r
e
18
IT
14
Ri
s
k
T
a
c
t
i
c
R
S
K
1.
1
.
2
Pr
e
p
a
r
e
an
in
c
i
d
e
n
t
re
p
o
n
s
e
pl
a
n
fo
r
th
e
Ci
t
y
.
F
u
t
u
r
e
18
IT
1
Ri
s
k
S
t
r
a
t
e
g
y
R
S
K
1.
2
Ma
i
n
t
a
i
n
an
d
en
h
a
n
c
e
cu
r
r
e
n
t
di
s
a
s
t
e
r
re
c
o
v
e
r
y
so
l
u
t
i
o
n
s
fo
r
th
e
Ci
t
y
'
s
se
r
v
e
r
an
d
st
o
r
a
g
e
en
v
i
r
o
n
m
e
n
t
s
.
Ri
s
k
T
a
c
t
i
c
R
S
K
1.
2
.
1
Co
m
p
l
e
t
e
an
in
t
e
r
i
m
di
s
a
s
t
e
r
re
c
o
v
e
r
y
ce
n
t
e
r
at
th
e
PS
O
T
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un
t
i
l
a
lo
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g
te
r
m
di
s
a
s
t
e
r
re
c
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v
e
r
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da
t
a
ce
n
t
e
r
ca
n
be
id
e
n
t
i
f
i
e
d
.
In
pr
o
g
r
e
s
s
18
IT
7
Ri
s
k
T
a
c
t
i
c
R
S
K
1.
2
.
2
Re
f
u
r
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i
s
h
th
e
th
e
PS
O
T
C
da
t
a
c
e
n
t
e
r
or
bu
i
l
d
a ne
w
DR
da
t
a
ce
n
t
e
r
at
an
o
t
h
e
r
Ci
t
y
fa
c
i
l
i
t
y
.
In
pr
o
g
r
e
s
s
18
IT
7
Ri
s
k
T
a
c
t
i
c
R
S
K
1.
2
.
3
Cr
e
a
t
e
ne
t
w
o
r
k
i
n
g
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d
sw
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t
c
h
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n
g
ca
p
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b
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l
i
t
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to
al
l
o
w
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t
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c
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t
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c
t
to
In
t
e
r
n
e
t
in
th
e
ev
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n
t
th
a
t
GC
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da
t
a
ce
n
t
e
r
is
lo
s
t
.
In
pr
o
g
r
e
s
s
18
IT
5
Ri
s
k
T
a
c
t
i
c
R
S
K
1.
2
.
4
In
c
r
e
a
s
e
re
d
u
n
d
a
n
c
y
in
GU
S
SC
A
D
A
in
f
r
a
s
t
r
u
c
t
u
r
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.
In
pr
o
g
r
e
s
s
18
IT
7
Ri
s
k
T
a
c
t
i
c
R
S
K
1.
2
.
5
Co
m
p
l
e
t
e
th
e
pi
l
o
t
of
VM
w
a
r
e
DR
a
a
S
;
ma
k
e
de
t
e
r
m
i
n
a
t
i
o
n
of
ho
w
to
pr
o
c
e
e
d
wi
t
h
im
p
l
e
m
e
n
t
i
n
g
a fa
i
l
o
v
e
r
da
t
a
ce
n
t
e
r
.
C
o
m
p
l
e
t
e
18
IT
7
Ri
s
k
T
a
c
t
i
c
R
S
K
1.
2
.
6
Id
e
n
t
i
f
y
ke
y
IT
pr
o
c
e
s
s
e
s
.
F
u
t
u
r
e
18
IT
1
Ri
s
k
T
a
c
t
i
c
R
S
K
1.
2
.
7
Id
e
n
t
i
f
y
ke
y
st
a
f
f
re
s
p
o
n
s
i
b
l
e
fo
r
pr
o
c
e
s
s
e
s
an
d
id
e
n
t
i
f
y
re
d
u
n
d
a
n
t
st
a
f
f
.
In
pr
o
g
r
e
s
s
18
IT
1
Ri
s
k
T
a
c
t
i
c
R
S
K
1.
2
.
8
In
s
t
a
l
l
se
r
v
e
r
s
at
th
e
PS
O
T
C
da
t
a
c
e
n
t
e
r
ca
p
a
b
l
e
of
ac
t
i
n
g
as
fa
i
l
o
v
e
r
se
r
v
e
r
s
fo
r
th
e
Ci
t
y
se
r
v
e
r
in
f
r
a
s
t
r
u
c
t
u
r
e
.
In
pr
o
g
r
e
s
s
18
IT
7
Ri
s
k
T
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c
t
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1.
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s
t
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r
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at
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e
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da
t
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c
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as
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se
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s
fo
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th
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t
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in
f
r
a
s
t
r
u
c
t
u
r
e
.
In
pr
o
g
r
e
s
s
18
IT
7
50
Page 115 of 217
IT
Ca
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a
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.
In
pr
o
g
r
e
s
s
18
IT
16
St
a
f
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t
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r
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.
In
pr
o
g
r
e
s
s
18
IT
11
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pr
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g
r
e
s
s
18
IT
16
St
a
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1.
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u
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u
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18
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11
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2
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ap
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in
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r
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a la
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2.
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IT
sk
i
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fo
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ac
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i
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sk
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t
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p
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m
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.
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2.
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to
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w
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t
w
a
r
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n
a
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co
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li
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n
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i
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g
co
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s
.
(I
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)
F
u
t
u
r
e
18
IT
8
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2.
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.
2
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a
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a
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a
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ad
m
i
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t
r
a
t
i
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sk
i
l
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s
(D
B
A
)
.
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u
t
u
r
e
18
IT
5
St
a
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2.
1
.
3
Ac
q
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t
,
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o
u
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h
th
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cr
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a
t
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of
ar
c
h
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t
e
c
t
ca
r
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e
r
pa
t
h
s
fo
r
in
t
e
r
n
a
l
st
a
f
f
or
co
n
t
r
a
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t
i
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g
wi
t
h
a th
i
r
d
pa
r
t
y
.
F
u
t
u
r
e
18
IT
8
51
Page 116 of 217
IT
Ca
t
a
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s
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Pl
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s
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(A
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fo
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pu
r
p
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of
su
p
p
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so
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t
e
g
r
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n
.
In
pr
o
g
r
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s
s
18
IT
1
St
a
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a
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S
T
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2.
1
.
5
Ac
q
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p
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a
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s
.
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u
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18
IT
6
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2.
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.
6
Ac
q
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r
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a pr
o
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ma
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r
.
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u
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18
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20
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2.
1
.
7
Ac
q
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th
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sk
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l
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s
to
pe
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f
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r
m
do
m
a
i
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na
m
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se
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v
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r
(D
N
S
)
ma
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t
.
F
u
t
u
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18
IT
11
St
a
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F
2.
1
.
8
Ac
q
u
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r
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th
e
sk
i
l
l
s
of
a Sh
a
r
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p
o
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n
t
ad
m
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n
i
s
t
r
a
t
o
r
.
F
u
t
u
r
e
18
IT
20
St
a
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f
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a
t
a
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y
s
t
S
T
F
3
IT
sy
s
t
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m
s
wi
l
l
co
n
t
i
n
u
e
to
gr
o
w
an
d
ch
a
n
g
e
at
an
ex
p
o
n
e
n
t
i
a
l
ra
t
e
.
Th
e
ne
e
d
fo
r
IT
pr
o
f
e
s
s
i
o
n
a
l
s
an
d
en
d
us
e
r
s
to
re
m
a
i
n
cu
r
r
e
n
t
on
tr
a
i
n
i
n
g
is
mo
r
e
im
p
o
r
t
a
n
t
th
a
n
ev
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r
.
St
a
f
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t
r
a
t
e
g
y
S
T
F
3.
1
Id
e
n
t
i
f
y
ke
y
ar
e
a
s
wh
e
r
e
tr
a
i
n
i
n
g
is
ne
c
e
s
s
a
r
y
an
d
in
s
u
r
e
th
a
t
re
s
o
u
r
c
e
s
ar
e
av
a
i
l
a
b
l
e
to
pr
o
v
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a
t
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a
i
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.
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a
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3.
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.
1
Pr
o
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e
Of
f
i
c
e
36
5
tr
a
i
n
i
n
g
.
F
u
t
u
r
e
18
IT
21
St
a
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a
c
t
i
c
S
T
F
3.
1
.
2
Pr
o
v
i
d
e
tr
a
i
n
i
n
g
on
ge
n
e
r
a
t
i
n
g
re
p
o
r
t
s
in
sy
s
t
e
m
s
su
c
h
as
IB
M
Co
g
n
o
s
an
d
Mi
c
r
o
s
o
f
t
Po
w
e
r
BI
.
F
u
t
u
r
e
18
IT
6
St
a
f
f
T
a
c
t
i
c
S
T
F
3.
1
.
3
Pr
o
v
i
d
e
tr
a
i
n
i
n
g
on
co
m
m
u
n
i
c
a
t
i
o
n
sk
i
l
l
s
fo
r
IT
pr
o
f
e
s
s
i
o
n
a
l
s
.
F
u
t
u
r
e
18
IT
12
St
a
f
f
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a
c
t
i
c
S
T
F
3.
1
.
4
Pr
o
v
i
d
e
tr
a
i
n
i
n
g
on
ti
m
e
ma
n
a
g
e
m
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n
t
sk
i
l
l
s
.
F
u
t
u
r
e
18
IT
18
St
a
f
f
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a
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t
i
c
S
T
F
3.
1
.
5
Cr
e
a
t
e
a tr
a
i
n
i
n
g
pl
a
n
fo
r
ea
c
h
IT
em
p
l
o
y
e
e
an
d
an
ov
e
r
a
l
l
ye
a
r
l
y
tr
a
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n
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pl
a
n
fo
r
IT
st
a
f
f
as
a wh
o
l
e
.
F
u
t
u
r
e
18
IT
1
St
a
f
f
T
a
c
t
i
c
S
T
F
3.
1
.
6
In
c
o
r
p
o
r
a
t
e
ye
a
r
l
y
tr
a
i
n
i
n
g
pl
a
n
s
fo
r
ea
c
h
em
p
l
o
y
e
e
in
t
o
pe
r
f
o
r
m
a
n
c
e
ev
a
l
u
a
t
i
o
n
s
.
F
u
t
u
r
e
18
IT
11
St
a
f
f
T
a
c
t
i
c
S
T
F
3.
1
.
7
Id
e
n
t
i
f
y
ap
p
r
o
p
r
i
a
t
e
em
p
l
o
y
e
e
fu
n
d
i
n
g
le
v
e
l
s
fo
r
tr
a
i
n
i
n
g
.
C
o
m
p
l
e
t
e
18
IT
1
St
a
f
f
C
a
t
a
l
y
s
t
S
T
F
4
Re
t
a
i
n
i
n
g
ex
i
s
t
i
n
g
IT
em
p
l
o
y
e
e
s
is
cr
i
t
i
c
a
l
to
re
d
u
c
e
th
e
co
s
t
s
of
tu
r
n
o
v
e
r
,
mi
n
i
m
i
z
e
ri
s
k
s
to
IT
sy
s
t
e
m
s
,
an
d
in
c
r
e
a
s
e
em
p
l
o
y
e
e
jo
b
sa
t
i
s
f
a
c
t
i
o
n
.
As
th
e
Ge
o
r
g
e
t
o
w
n
IT
de
p
a
r
t
m
e
n
t
co
n
t
i
n
u
e
s
to
gr
o
w
an
d
be
c
o
m
e
mo
r
e
co
m
p
l
e
x
,
th
e
im
p
o
r
t
a
n
c
e
of
re
t
a
i
n
i
n
g
em
p
l
o
y
e
e
s
wi
l
l
in
c
r
e
a
s
e
.
St
a
f
f
S
t
r
a
t
e
g
y
S
T
F
4.
1
Id
e
n
t
i
f
y
an
d
im
p
l
e
m
e
n
t
wa
y
s
to
su
p
p
o
r
t
IT
em
p
l
o
y
e
e
re
t
e
n
t
i
o
n
.
52
Page 117 of 217
IT
Ca
t
a
l
y
s
t
Pl
a
n
Ca
t
a
l
y
s
t
s
,
St
r
a
t
e
g
i
e
s
,
Ta
c
t
i
c
s
Ar
e
a
T
y
p
e
I
D
C
a
t
a
l
y
s
t
,
St
r
a
t
e
g
y
,
Ta
c
t
i
c
S
t
a
t
u
s
F
Y
D
e
p
t
P
r
i
o
r
i
t
y
St
a
f
f
T
a
c
t
i
c
S
T
F
4.
1
.
1
Su
p
p
o
r
t
re
a
s
o
n
a
b
l
y
fl
e
x
i
b
l
e
sc
h
e
d
u
l
e
s
.
O
n
g
o
i
n
g
18
IT
1
St
a
f
f
T
a
c
t
i
c
S
T
F
4.
1
.
2
En
c
o
u
r
a
g
e
em
p
l
o
y
e
e
ce
r
t
i
f
i
c
a
t
i
o
n
s
as
a wa
y
to
in
c
r
e
a
s
e
lo
n
g
‐te
r
m
co
m
m
i
t
m
e
n
t
to
th
e
IT
pr
o
f
e
s
s
i
o
n
an
d
to
th
e
Ci
t
y
of
Ge
o
r
g
e
t
o
w
n
.
F
u
t
u
r
e
18
IT
13
St
a
f
f
T
a
c
t
i
c
S
T
F
4.
1
.
3
Cr
a
f
t
IT
jo
b
ti
t
l
e
s
th
a
t
fi
t
ac
t
u
a
l
IT
ro
l
e
s
.
F
u
t
u
r
e
18
IT
11
St
a
f
f
T
a
c
t
i
c
S
T
F
4.
1
.
4
En
c
o
u
r
a
g
e
re
g
u
l
a
r
sa
l
a
r
y
su
r
v
e
y
s
th
a
t
in
c
l
u
d
e
co
m
p
a
r
i
s
o
n
s
to
si
m
i
l
a
r
pr
i
v
a
t
e
se
c
t
o
r
ro
l
e
s
.
Fu
t
u
r
e
18
IT
1
St
a
f
f
C
a
t
a
l
y
s
t
S
T
F
5
Gr
o
w
t
h
at
th
e
Ci
t
y
wi
l
l
re
q
u
i
r
e
ad
d
i
t
i
o
n
a
l
ca
p
a
c
i
t
y
in
cu
r
r
e
n
t
IT
fu
n
c
t
i
o
n
a
l
ar
e
a
s
to
me
e
t
de
m
a
n
d
an
d
re
d
u
c
e
ri
s
k
.
St
a
f
f
S
t
r
a
t
e
g
y
S
T
F
5.
1
Id
e
n
t
i
f
y
ne
e
d
e
d
in
c
r
e
a
s
e
s
in
st
a
f
f
ca
p
a
c
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t
y
ov
e
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Page 118 of 217
IT Catalyst Plan Appendices i
Appendices
Appendix A: IT Organizational Chart
Page 119 of 217
ii IT Catalyst Plan Appendices
Appendix B: Technology ISF Fund Projections
The City of Georgetown’s Information Technology department is funded through an internal
service fund or ISF. The IT ISF is a budgetary mechanism that allocates the costs of IT to the
departments using those services. IT determines allocation amounts through a usage based
model that identifies the services used by each department and then calculates the costs of
providing those services. Cost include labor and equipment replacement. Departments then pay
the costs of the services into the ISF. As part of its annual budget process, IT requests access to
a portion of these funds to cover the costs of its operations in that fiscal year.
In 2016, the City Council directed City Staff to maintain sufficient fund reserves in the ISF to cover
one year of equipment replacement costs. The following table outlines progress toward achieving
and maintaining that goal.
ISF Fund
Projections
FY 2017
Actual
FY 2018
Projected
FY 2019
Projected
FY 2020
Projected
FY 2021
Projected
FY 2022
Projected
FY 2023
Projected
End-of-year
fund balance
$942,034 $970,360 $1,072,360 $1,174,360 $1,276,360 $1,420,702 $1,562,772
IT equipment
replacement
costs
$739,000 $852,000 $556,700 $730,000 $1,350,700 $1,245,700 $1,020,700
Page 120 of 217
IT Catalyst Plan Appendices iii
Appendix C: Staffing Needs Chart
IT Staffing Needs
Need Year Approach
Integrations Architect 2018 Position Posted (Re-Class)
Systems Administrator, Lead
Database Administrator
Administrative Assistant
DNS Administrator
Contract Review Specialist
A/V Support FTE
2019 New Hire
New Hire
New Hire
Existing Staff
Existing Staff
Convert Part Time Position
Virtual Desktop Admin (VDI)
Cloud Architect
2020 New Hire
New Hire
Project Manager
Desktop Support
Cloud Administrator
2021 New Hire
New Hire
New Hire
Report Developers
Data Analyst
Cloud Administrator
2022 New Hire
New Hire
Existing Staff
Systems Analysis
2023 New Hire
Page 121 of 217
iv IT Catalyst Plan Appendices
END
Page 122 of 217
City of Georgetown, Texas
City Council Workshop
May 22, 2018
SUBJECT:
P resentation and discussio n of Staffing Plan and Re c ruitment for Georgetown Fire /Me dical -- John Sullivan, Fire Chie f
ITEM SUMMARY:
Overview of suppo rt and operational positions that are autho rized and/or requested to address demand for emergenc y
services. Prese ntation will include an update on vac ant positio ns, overtime, and rec ruitment processes.
FINANCIAL IMPACT:
Informational Only - Financial details to be provide d in FY1 9 budget presentation and review.
SUBMITTED BY:
John Sullivan, Fire Chief
ATTACHMENT S:
Description
S taffing Upd ate
Page 123 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVEGEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
Page 124 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVEGEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
I.Calls for Service & Collections
II.Staffing Overview & Strength of Force
III.Overtime and MSL Impact
IV.Recruitment Strategies
V.Hiring Update & Timeline
VI.Funding Options
Overview
Page 125 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
5-Year Comparison
Page 126 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVEGEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
System Demand
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr
579 564 619 554 627 623 630 614 652 750 727 702 621 685 741 683 746 629 791 748 674 734 706 785 787 757 818 740 772 795 814 811 816 771 778 849 990 833 884 900
2015 2016 2017
Page 127 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVEGEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
Succession Planning
Page 128 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVEGEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
Vacancies
I.Operational (7)
a.Job Transfer –2
b.Newly Authorized –4
c.Career Change –1 (June/July)
Page 129 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
SOF Actual Hired Loss Gain Vacancy
Sep ’17 105 104
Oct ’17 105 104
Nov ’17 105 104
Dec ’17 105 104 1
Jan ’18 109 104 1 1 5
Feb ’18 109 104 7
Mar ‘18 109 104 9
Apr ‘18 109 103 1 5
May ‘18 109 103 2
Jun ‘18 109 102 1 7
Jul ‘18 109 102 7
Aug ‘18 109 109 7 7
Sep ‘18 109 109
Page 130 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVEGEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
Daily Staffing Levels
4
Max Min
3 5
Units Max Staff
20
Min Staff
15
3 3 2 6 6
2 2 5 10 8
1 1 1 1 1
37 30
Page 131 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVEGEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
Covering for Vacancies
-1 -1 -1 -1 -1
+ Up to 20% of off-going shift held each day to
provide minimum staffing levels on vehicles.
Page 132 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVEGEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
Vacation Leave/MSL
Page 133 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVEGEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
Overtime Impact
o 2% increase in
financial impact
(est. @ $300K)
o Work/life Balance
o Alternative Options
Page 134 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
o Tiered hiring plan
o Operational date January 2020
o Engine 7 Staffing = 12 FF’s
o Medic Staffing = 2 FF’s
Station 7 –Staffing Plan
Page 135 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
Hiring Plan
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
o Establish Hire Lists –May & August
o Fill Vacancies
o Extended Training Time for Paramedic (10M)
o Promotional Assessment Centers x 3
o Plan for Station 7 Staffing Costs
o $1.5M new staff costs (full year funding)
o Peak unit ambulance included
o O&M Costs
Page 136 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
City of Georgetown Council Meeting –September 13, 2016EMT/Firefighter Candidate
Training Process
CEP School
Paramedic Training
Fire Academy
Transitional/Credential Training
Task Book
Candidate Training
10-month 1-year
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
Page 137 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVEGEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
ESD Partnership
o Current Funding Model = % of Responses
o Proposed Blended Funding Model
1.# of Properties Protected (PP)
2.Assessed Valuation (AV)
3.Population Served (PS)
4.Calls for Service (CS)
Page 138 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVEGEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
Possible Funding Option
Page 139 of 217
GEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVEGEORGETOWNFIRE/MEDICAL COMPASSIONATE -PROFESSIONAL -RESPONSIVE
Questions & Comments
Page 140 of 217
City of Georgetown, Texas
City Council Workshop
May 22, 2018
SUBJECT:
P resentation and directio n of the City’s MUD Policy -- Wayne Reed, Assistant City Manager
ITEM SUMMARY:
The purpose of this item is to provide Council with an explanation of the revisions to the City’s Interim MUD Policy and
Section 13.10 (Cre atio n of Special Districts) of the Unified Development Code (UDC) per Council’s direction on Marc h
27th.
The presentatio n will explain how staff ’s recomme ndatio n has been translated into actual mo difications (redlines) to the
Interim MUD P olicy. The modifications are summarized in the attached PowerPoint (Attachment 1). A redline version
and clean versio n of these modifications are provided. (See attachments 6 & 7)
Staff will describe how Section 13.10 of the UDC has been mo dified to be consiste nt with the proposed changes to the
Interim MUD P olicy. A redline version and a clean versio n are attached. (See attachme nts 8 & 9)
The attached Powe rP oint is o rganized into four parts:
Part 1. Recap of Council Direction from Marc h 27 th
Part 2. Response to Co uncil’s Questions fro m March 2 7th
Part 3. Review Changes to MUD Policy
Part 4. Que stio ns and Answers
The attachments inc lude a map of fifteen (15) ne ighbo rhoo ds (see Attachment 2), fo r which staff collected home sales
information. Attachments 3, 4, and 5 breakdown home sales price by subdivision and price per square foot as well as the
low, median, and high square feet of homes sold by neighborho od. The analysis shows there is no correlation betwee n any
of these measures and whether a neighborhood is part o f a MUD, meaning homes in ne ighbo rhoods with MUDs are not
necessary fetching the highest (or lowest) sales pric e s o r prices per square foot.
Lastly, staff has co nsidered the type and amount of work invo lved in processing applications to create and amend
agreements to existing MUDs. The processing of these applications requires the involvement o f executive manageme nt to
lead corresponde nc e , meetings, negotiations, drafting term sheets, reviewing draft agreements, coordinating with PUD
standards, revie wing easements, analyzing utility and transportation evaluations, atte nding adviso ry board meetings,
drafting staff repo rts and presentations, and many mo re activities. Even after appro val o f an application, there remains
staff duties to perfo rm, such as coordinating with applicants, recording agreements, tracking thresholds, and creating
summary sheets to provide to appropriate departme nts to assist them in processing de velopment applications and issuing
permits related to the actual development of the neighborho ods. Based upon the past two years of experience, staff is
recommending the c urrent fee of $3,050 for creation o f MUDs and $1,550 for ame ndments to existing MUDs be
i ncreased to o ne fl at fee o f $20,000, pl us conti nue to col l ect separate (addi ti onal ) fees fo r professi onal consul tant
and l egal expenses.
FINANCIAL IMPACT:
The revisions to the Interim MUD P olicy and Section 13.10 of the UDC have no direct fiscal impact. The revised fe e will
increase revenue and cover the cost for staff resources spent on processing these applications.
SUBMITTED BY:
Wayne Reed, Assistant City Manager
ATTACHMENT S:
Page 141 of 217
Description
1. PowerPoint P res entation
2. Neighborhood Map - Home Sales Analys is
3. Home Sales P ric e b y Sub d ivision Chart
4. Home Sales P ric e Per SqF t b y Sub d ivisio n Chart
5. Homes So ld S q uare Footage b y Sub d ivis io n Chart
6. Interim MUD P o licy revis ed 2018-05-15 R ed line
7. Interim MUD P o licy revis ed 2018-05-15 C LEAN
8. UDC Sec tio n 13.10 Creatio n o f Sp ecial Dis tric ts revised 5-15-2018 Red line
9. UDC Sec tio n 13.10 Creatio n o f Sp ecial Dis tric ts revised 5-15-2018 CLEAN
Page 142 of 217
Recommended Amendments
to the
Interim MUD Policy and UDC
City Council Workshop
May 22, 2018
Page 143 of 217
Purpose
Staff is presenting and responding to questions about the
proposed changes to the City’s Interim Municipal Utility
District (MUD) Policy and the UDC (Section 13.10) based
on Council’s direction at the March 27th Workshop.
Staff is seeking direction on the changes in order to
schedule each one for consideration and possible action
to revise the MUD Policy (resolution) and amend the
UDC (ordinance).
2Page 144 of 217
Policy and UDC Review Team
•David Morgan, Wayne Reed, Laurie Brewer, Jim Briggs,
Jack Daly, and Seth Gipson, City Manager’s Office
•Charlie McNabb, City Attorney’s Office
•Sofia Nelson, Planning Department
•Wesley Wright, Systems Engineering Department
•Kimberly Garrett, Parks and Recreation Department
•Chief Sullivan,Fire Department
3Page 145 of 217
Presentation Overview
•Part 1. Recap of Council Direction from March 27th
•Part 2. Response to Council’s Questions from March 27th
•Part 3. Review Changes to Interim MUD Policy
•Describe how UDC has been revised to be consistent with
proposed changes
•Part 4. Questions and Answers
4Page 146 of 217
Part 1
Recap of Council’s Direction
from March 27th
5Page 147 of 217
Council Direction from March 27th
Translate Staff’s recommendation into modified
Interim MUD Policy and UDC documents
•Policy 1. Location
•Policy 2. Unique Factors
•Policy 3. Submit MUD creation petition and info.
•Policy 4. Cross Departmental MUD Review Team
•Policy 5. Public Services and Safety
•Policy 6. Utility Service Issues
•Policy 9. Exceed minimum UDC Development Stds
•Policy 10. Parkland and Trails
•Policy 11. Transportation
6Page 148 of 217
7
Part 2
Response to Council’s
Questions from March 27th
Page 149 of 217
Recap of Council’s Questions from March 27th
•Information on Home Sales in Residential
Subdivisions (with and without MUDs)
–Home Sales Price per Subdivision
–Home Square Footage by Subdivision
–Home Sales Price Per Square Foot by Subdivision
8Page 150 of 217
10
Pinnacle
West Haven
Georgetown Neighborhoods –Home Sales Analysis
Page 151 of 217
Home Sales Price by Subdivision
This graph indicates the lowest, median, and highest sales
price for a home in each of the 15 subdivisions analyzed
10Page 152 of 217
Home Sales Price/Square Foot by Subdivision
This graph indicates the lowest, median, and highest sales
price/square foot for a home in each of the subdivisions analyzed
11Page 153 of 217
Homes Sold Square Footage by Subdivision
12
This graph indicates the lowest, median, and highest square
footage for a home sold in each of the 15 subdivisions analyzed
Page 154 of 217
13
Part 3
Review Redline Changes to
Interim MUD Policy
Page 155 of 217
Staff Recommendation
•Policy Introduction
–Removed references to the purpose of the interim policy
–Modified the language relating to the purpose of the policy
–Removed the references to the two sections of the policy
14Page 156 of 217
Staff Recommendation
•Policy Introduction (cont.)
15Page 157 of 217
Staff Recommendation
•Policy 1. Location
–Revised threshold questions
–In-city MUDs should be preferred due to recent changes in state
law concerning annexations
–NEW: Renamed Policy 1 to “Prerequisites to Consent to
Creation of MUD”
16Page 158 of 217
Staff Recommendation
•Policy 1. Location (continued)
17
ALL NEW TEXT
Page 159 of 217
Staff Recommendation
•Policy 2. Unique Factors
–Continue to encourage conservation subdivision design (where
appropriate), greater tree preservation, greenways and trails along
rivers or creeks, and regional transportation and utility facilities.
–NEW Minor Changes:
•Applying this section to MUD amendments.
•Removed specific examples, summarize, and highlighted the
types of improvements that constitute “unique factors”
18Page 160 of 217
Staff Recommendation
•Policy 2. Unique Factors (continued)
19Page 161 of 217
Staff Recommendation
•Policy 3. Submit MUD creation petition and info.
–Removed as a policy and will be required as part of process in
UDC
•Policy 4. Cross Departmental MUD Review Team
–Removed as a policy and will be required as part of process in
UDC
•Policy 5. Public Services and Safety
–No change. Continue to incorporate fire stations and/or SIP fee
20Page 162 of 217
Staff Recommendation
•Policy 6. Utility Service Issues
–Continue to require extension of utility master plan lines and
granting of easements; continue to require City to be provider of
water, sewer, solid waste, and electric (wherever possible)
–NEW: Added language to include that the City would be the
provider of utilities in the case of multiple certificated service areas
21Page 163 of 217
Staff Recommendation
•Policy 7. Debt
–Bonds. Provide up to 25 years for bond maturity and 10 years for
issuance between first and last bond sales
22Page 164 of 217
Staff Recommendation
•Policy 7. Debt (cont.)
–Tax Rates
•In-city MUDs at max of $0.55/$100 AV
•Out-of-city (ETJ) MUDs at $0.95/$100 AV tax rates
•Allow MUDs (In-City & ETJ) to issue debt for capital
infrastructure and related costs associated with on and off-site
water/wastewater, roads, and parks and trails.
•Removed references to “hard” and “soft” costs.
23Page 165 of 217
Staff Recommendation
•Policy 8. Future Annexation when in ETJ
–Maintain, but unlikely to be actionable (see Policy 1)
•Policy 9. Exceed minimum UDC Development Stds
–NEW: Clarified language related to age-restricted development.
24Page 166 of 217
Staff Recommendation
•Policy 9. Exceed minimum UDC Development Stds
(cont.)
–Removed criteria for all MUDs to contain at least 20% nonresidential
land uses; seek consistency with Future Land Use Plan
–Removed criteria for portion of commercial land uses to develop in
first five years of first building permit
25Page 167 of 217
Staff Recommendation
•Policy 9. Exceed minimum UDC Development Stds
(cont.)
–Removed criteria for workforce housing and included language for
diversity in housing
26Page 168 of 217
Staff Recommendation
•Policy 9. Exceed minimum UDC Development Stds
(cont.)
–Required higher architectural standards for residential and
nonresidential land uses and included examples
–Required concurrent PUD application to memorialize standards with
in-city MUDs
27Page 169 of 217
Staff Recommendation
•Policy 9. Exceed minimum UDC Development Stds
–NEW: Consider removing, modifying, or moving Items
“h” –“p,” because they:
a)are addressed and required by other city codes or regulations;
b)are redundant with other sections of the MUD policy; and
c)may create unintended consequences
28
Addressed in existing
regulations
Already addressed in
MUD Policy
May create
unintended
consequences
Items H,I,J,K,N, & O L,M, & part of P H, O, & P
See existing Items c
& d under Policy 9
Page 170 of 217
Staff Recommendation
•Policy 10. Parkland and Trails
–No change. Continue to require development to exceed parkland
design and development standards in the UDC
•Policy 11. Transportation
–No change. Continue to require partnerships on regional
transportation infrastructure consistent with the City’s OTP
29Page 171 of 217
Staff Recommendation
•Update Application fee (cover costs)
–Current Fee. $3,050 for creation of MUD and $1,550 for
amendment to existing MUD; City collects additional fees
for professional and legal expenses
–Proposed Fee. Based on experience over the past two
years, a fee of $20,000 would be sufficient to cover costs
associated with staff time corresponding, meeting,
negotiating, drafting term sheets, reviewing draft
agreements, coordinating with PUD, easements, utility
and transportation evaluations, advisory board meetings,
staff reports, presentations, recordation, tracking
thresholds etc…; continue to collect separate fees for
professional and legal expenses 30Page 172 of 217
Staff Recommendation
Fee Type Austin College
Station Georgetown*Leander Round
Rock San Marcos Sugarland
Base Fee $235,703.52 $30,895 $3,050 + bill time
after 5 hours*
$5,000 escrow +
bill time $5,000
$15,000 +
Administrative Fee +
Master Development
Fee (~5% of Bond
issuance)
$30,000
Revision
Administratively
Approved Amendment -
$4,831.84 & Council
Approved Amendment
$12,130.56
$1,550 + bill time
after 5 hours *$30,000
Addition
Administratively
Approved Amendment -
$4,831.84 & Council
Approved Amendment
$12,130.56
$30,895 $1,550 + bill time
after 5 hours *$30,000
31
•Update Application fee (cover costs)
–Other communities charge between $5,000 and
$235,000 to cover costs.
This table reflects current fees
Page 173 of 217
Council Feedback
•Comments and direction on the proposed changes to the
City’s Interim Municipal Utility District (MUD) Policy
•Comments and direction on the proposed changes to
Section 13.10 of the UDC
–Additional refinement to clean up flow;
–Clarify Section 13.10.060 (City Operations Compensation
Fee) note: applies only to out of city MUDs
•Questions and comments about the proposed fee
32Page 174 of 217
Next Steps
•Seek Feedback from the UDC Advisory
Committee on June 13th;
•Return to City Council with resolution to adopt
MUD Policy;
•Subsequently return to City Council with
ordinance to amend UDC; and
•Recommend following annual UDC amendment
process/timeline
33Page 175 of 217
Georgetown Neighborhoods – Home Sales Analysis
Page 176 of 217
Page 177 of 217
Page 178 of 217
Page 179 of 217
Interim Revised MUD Policy - REDLINES
September 23, 2014
Page 1 of 9
Updated 5-15-2018
2014 Municipal Utility District Interim Policy and Implementation Manual
This interim policy document is designed to bridge the gap between the current adopted Unified
Development Code (UDC) provisions for consideration and formation of Municipal Utility Districts
(MUD) within the City's planning jurisdiction and recent City Council discussions on timing, placement
and expectations for MUDs. It is anticipated these policies will be used on an interim basis until an
upcoming Municipal Annexation Plan is brought forward as addendum to the 2030 Comprehensive Plan.
The City's procedural provisions in the Unified Development Code (UDC) would remain for procedures
and submittal requirements and may be amended as needed.
The City of Georgetown finds that the purpose of a Georgetown Municipal Utility District (MUD) is to
assist in closing the financial gap when a unique development is seeking to exceed minimum City standards,
provide a robust program of amenities, and where substantial off-site infrastructure improvements are
required that would serve the MUD and surrounding properties.
Existing Unified Development Code (UDC) Section 13.10 provides the follow statements of purposes for
creating a MUD.
The standard s established in this section are intended to carry out the following purposes:
Encourage quality development;
Protect the water quality within all watersheds of the City;
Protect the water quality of the City's drinking water sources;
Allow the City to enforce land use and development regulations consistent with the City's
comprehensive plan;
Provide for construction of infrastructure consistent with City standards and City inspection of
such infrastructure;
Provide notice to residents of the district that the City may annex the district at some future time;
Facilitate cost-effective construction of infrastructure to serve the area within the district, including
police and fire stations, that is consistent with City standards and plans, so that the potential
financial burden on the citizens of Georgetown will be reduced, in the event of annexation of such
land by the City;
Provide for extension of water and wastewater lines that will serve future growth in the City and
its extraterritorial jurisdiction consistent with the City's regional utility planning;.
Establish guidelines for reasonable conditions to be placed on;
o Issuance of bonds by the district; and
o The City's consent to creation of the district, including conditions consistent with the City's
water and sewer bond ordinances regarding creation of districts that might otherwise
detrimentally y compete with the City's utility systems;
Establish guidelines for other mutually beneficial agreements by the City and the district; and
Provide a procedural framework for responding to an application seeking the City's consent to the
creation of a district;
While these existing policy statements contained in the UDC are helpful, the level of subjectivity with these
statements have given rise to requests beyond what was contemplated when Section 13.10 was authored
and requestors have challenged staff and City Council on these criteria. The additional language in the
Interim Policy is intended to clarify how staff and City Council carries out the statements in a consistent
and fair manner.
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Interim Revised MUD Policy - REDLINES
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The City of Georgetown finds that the purpose of a Georgetown MUD is to assist in closing the financial
gap when a unique development is seeking to exceed minimum City standards, provide a robust program
of amenities, and where substantial off-site infrastructure improvements are required that would serve the
MUD and surrounding properties.
The following interim policies and implementation actions are established in two sections. The first section
includes general policies correlating existing UDC provisions with the items identified by City Council and
staff to ensure a complete review of all MUD proposals, including financial analysis, as well as minimum
provisions to ensure MUD development provides adequate public safety and utility services to promote
minimum standards for human life, safety and public welfare.
The second section includes additional policies for "unique factor" MUDs established pursuant to UDC
Section 13.10.030 (B). These policies do not apply to all MUD requests, only those seeking creation due to
"unique factor" criteria.
1. Policies applicable to all MUD requests:
The following policies are to be used in guiding the consideration and action on requests for creation and
operation of all proposed special districts, including amendments. These policies are reinforced in Section
13.10 of the UDC.
POLICY 1: Retain the two threshold questions under Section 13.10.030Basic Requirements for
Creation of MUDs.
MUDs are an appropriate tool to allow urban level density neighborhoods in locations supported by the
2030 Comprehensive Plan within the city limits. The City may alternatively consider ETJ MUDs where the
City is likely to annex the property in the future. but that are outside of the ultimate city boundary where
the City may annex in the future and where the City cannot provide water and wastewater service within 4
½ years.
13.10.30 Prerequisites to Consent to Creation of a Distric
Before consenting to the creation of a district, the City Council should consider further whether the creation
of the district is feasible, practicable, and necessary for the provision of the proposed services and would
be a benefit to the land, and therefore warrants the City’s consent, consistent with the other considerations
in this policy. t
A. The City’s basic requirements for creation of a MUD shall be that:
1. Quality Development. The developments meets or exceeds the intent of the development and
design standards of city codes;
2. Extraordinary Benefits. The development provides extraordinary public benefits that advance
the vision and goals of the Comprehensive Plan, such as, but not limited to, extension, financial
contribution, or enhancement of master planned infrastructure, diversity of housing, and
enhanced parks and open space that are available to the public;
3. Enhance Public Service and Safety. The development enhances public services and optimizes
service delivery through its design, dedication of sites, connectivity, and other features.
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4. City Exclusive Provider. The development further promotes the City as the exclusive provider
of water, sewer, solid waste, and electric utilities;
5. Fiscally Responsible. The development is financially feasible and doesn’t impair the City’s
ability to provide municipal services;
6. Finance Plan. The developer(s) to contribute financially to cover a portion of infrastructure
expenses without reimbursement by the MUD or the City;
7. Annexation. The development will not impair the City’s future annexation of the MUD or
adjacent property, or impose costs not mutually agreed upon.
A. Before the City Council consents to creation of a district, the following issues shall be considered
in accordance with this chapter:
1. If applicable, whether the area proposed for inclusion in the district meets criteria for
annexation set out in the City annexation policy and is within the City's projected ultimate
city limit Boundary; [shown with red line in map below]; and
2. Whether the City will provide water and/or wastewater services to the land within the
proposed district at a reasonable cost and will commence construction of facilities
necessary to serve the land within 2 years and substantially y complete such construction
within 41/2 years after submittal of the petition pursuant to the City policies on the
extension of utility services.
B. If the determination on both issues 1 and 2 above is negative, then before consenting to the creation
of a district, the City Council shall consider further whether the creation of the district is feasible,
practicable, necessary; for the provision of the proposed services and would be a benefit to the
land, and therefore warrants the City's consent, consistent with the other considerations in this
policy.
C. If the determination on either of the two issues is affirmative, then the City Council shall not consent
to creation of the district unless the applicant demonstrates that unique factors justify; its creation.
If appropriate under the circumstances, the City shall:
1. Commence negotiations with the owners of at least 50 percent of the land in the proposed
district and a majority y of the qualified voters concerning the City's provision of water
and wastewater services, upon receipt of a petition submitted by such persons in
accordance with Local Government Code, Section 42.042; or
2. Commence proceedings to annex the land in the proposed district.
POLICY 2: Provide examples of “unique factors justifying [MUD] creation or amendments" to
guide determinations made under Section 13.10.030 in the UDC.
Consistent with past Council actions, require the construction of specific regional infrastructure
improvements consistent with the City's comprehensive plan and master plans and that are beneficial to the
City. Examples include:
a. The construction of the South San Gabriel Interceptor as part of the Water Oaks agreements opened
up the land in Georgetown's southwest quadrant for development well ahead of the time that the
City could have done so in the absence of those agreements.
b. Cimarron Hills Wastewater Treatment Plant, built as PID and MUD allowed expansion as part of
the Oaks at San Gabriel agreements.
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c. The contemplated bridge and parkway connection of Water Oak linking Hwy 29 and Leander Road,
as there is currently no north-south connection between Ronald Reagan Blvd and Interstate 35.
a. The acceleration of master planned public infrastructure improvements, including but not limited
to, wastewater interceptors, treatment plants, and major transportation improvements, that not only
provide a benefit to the developed property, but also to other surrounding properties.
d.b. Conservation subdivision design that clusters development in low impact areas and maintains
existing topography, scenic views, natural drainage flows and wildlife habitat.
e.c. Regional trail connections located across the development, as well as off-site, to fill in gaps in the
City and County trail system.
POLICY 3: Submit information with the MUD creation petition that would allow the staff to perform
the level City Council has directed during consideration of several recent MUD petitions.
a. In addition to the items already listed in Section 13.10.040 and the information required to
determine compliance with Section 13.10.050, in order to assist boards, commissions and the City
Council with understanding the financing related aspects, require applications to submit the
following:
i. A detailed project pro-forma with assumptions of different tax rates and homes at various
price points,
ii. A marketing study completed within the previous six months of the date the petition
indicating project feasibility based on regional market absorption rates that indicates
projections in residential units per year for specific years of the development. The
marketing study should include all proposed uses within the MUD.
iii. A clear and understandable comparing MUD financed development to non-- MUD
financed development should also be included in these submittals including projections of
municipal property tax generation.
iv. A copy of the petitioner's financial statement and a detailed description of the petitioner's
experience with MUDs. If petitioner and developer are the not the same, provide
documentation explaining the relationship between the petitioner and developer.
v. Documentation that all lien holders consent to the formation of the proposed MUD.
b. To streamline processing of MUD petitions, allow staff to defer comprehensive review and
consideration of applications until a complete application and all supporting materials are
submitted.
c. Increase the application fee to a sum to allow for adequate cost recovery and that is commensurate
with staffing and workload impacts necessary for evaluating MUD petitions and negotiating and
drafting MUD Consent Agreements and any related agreements.
POLICY 4: Agree to a cross-departmental "MUD Petition Review Team" comprised, at a minimum,
of members of the planning department, utility department, finance department, parks department,
public safety departments, and legal department.
POLICY 5 3: Address provision of public services, and address public safety matters in the Consent
Agreement:
a. Require MUD to provide facilities to enhance public services and optimize locations of for service
delivery.
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b. Require donation of land to City or ESD (as applicable) for new fire station or other public safety
facility as determined by the City.
c. If the City provides fire protection services to the MUD, require payment of Fire SIP fee (or similar
fee) to fund fire station construction and operations.
d. Require roadway design to enhance access and reduce response times to existing developed
properties located outside of the MUD.
e. If located outside of the City Limits, then the MUD consent agreement may, at the City's discretion,
include an interlocal agreement ("ILA") to contract with the City of Georgetown for fire, police,
and solid waste services on terms acceptable to the City.
f. Require adequate street lighting for vehicle and pedestrian safety.
g. An ETJ MUD shall provide a maintenance program approved by the City's Transportation
Department that is consistent with City standards and shall include appropriate consultation with
the County Engineer.
POLICY 6 4: Address utility service issues, and include those utility service provisions in the Consent
Agreement:
a. Require all utility facilities that service the MUD to be consistent with the Utilities Master Plan.
b. Require of the MUD that the City to be the water, sewer and electric service provider where it is
located within the city’s single or multiple certificated service area. unless the area is within another
entity's certificated service area, or the City chooses not to require those services to be provided by
the City.
c.b. Require the cost to relocate any existing utility infrastructure to be borne by the developer and/or
MUD, not the City.
d.c. Limit cost-sharing on MUD off-site improvements to only those circumstances where the necessity
for the improvement is so great that limited CIP funds are appropriate for overall system wide
improvements that benefit multiple properties (i.e., regional improvements that the City can
afford to participate in).
e.d. Address water and wastewater rates. Generally, rates for in-City MUD customers should be the
same as the rates for other in-City customers, and the rates for ETJ MUDs customers should be the
same as for other out of City customers.
f.e. Require specific water conservation techniques that will be used to minimize demand levels
including xeriscaping, low impact development ("LID"), rainwater harvesting, grey water reuse
and other strategies in consultation with GUS.
g.f. Require all MUDs and their residents, whether in the City or in the ETJ, to comply with City of
Georgetown water conservation and drought contingency plan-related ordinances.
h.g. For all MUDS, require impact fees to be assessed at the time of final plat approval [note: Impact
fee payments are eligible for reimbursement by the MUD]. For ETJ MUDS, require payment of
impact fees at the time the final plat is approved. For in-City MUDS, require payment of impact
fees no later than the time of building permit issuance. However, utility capacity reservation shall
not occur until impact fees are paid.
i.h. Address rates, treatment capacity, utility and other easements necessary for City services, capacity
for dwelling units, gallons per day usage for water and wastewater, water, wastewater and electric
infrastructure, permitting and design, and fiscal surety.
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POLICY 75: Specify the amount of debt intended to be issued, the purpose of the debt, and the debt
service schedule, and include those financial provisions in the Consent Agreement:
a. Require a maximum bond issuance amount and schedule so that an opportune time for annexation
can be calculated. Bonds, including refunding bonds issued by the district, shall, unless otherwise
agreed to by the City, comply with the following requirements, provided such requirements do not
generally render the bonds unmarketable:
1. Maximum maturity of 25 years for any one series of bonds; and
2. The bonds shall expressly provide that the district shall reserve the right to redeem bonds
at any time subsequent to the tenth (10th) anniversary of the date of issuance.
3. The last Bond issuance shall be not later than the date that is ten (10) years after the date
of the first Bond issuance.
b. Require all City property and land to be exempted from all MUD taxes, assessments, charge, fees
and fines of any kind.
a.c. Establish a maximum tax rate of $0.55/$100 of assessed valuation for in-city MUDs and a
maximum tax rate of $0.95/$100 of assessed valuation for ETJ MUDs.
b.d. For an in-city MUD, Llimit debt issuance to capital infrastructure and related costs, for in-city and
ETJ MUDs, to "hard costs" associated with on and off-site water and wastewater infrastructure and
possibly, depending on the financial analysis, for roads, and parks and trails facilities that will be
open to the general public. An ETJ MUD may also issue debt for the hard costs of parks and trails
facilities that will be open to the general public. Debt shall not be issued for "soft costs" such as
design and engineering work, landscaping, signage, maintenance nor private amenities.
c.e. To the extent possible, debt should be structured to retire nonresidential lands first so they can be
annexed, if an ETJ MUD. Where multiple are MUDs are established for a large project,
nonresidential lands should be included in the first MUD created.
d.a. Require all City property and land to be exempted from all MUD taxes, assessments, charge, fees
and fines of any kind.
e.f. A table summarizing the overlapping tax rate of all existing taxing entities (city, county, school
district, MUD, ESD, etc.) and the proposed MUD tax, demonstrating the total anticipated tax rate
over the life of the MUD.
POLICY 86: Address future municipal annexation of the MUD, when located in the ETJ.
a. A date certain for annexation of the District shall be established in its creation documents. Upon
reaching that date certain, the City retains the right to extend the annexation date or deny the
annexation. The date of annexation set with the District creation shall be indicated in a disclosure
statement to buyers of all properties within the District. Buyers shall be provided with the District's
pro-forma in an easy-to-read, understandable format that explains to the buyer that they are buying
into an obligated property and are made aware that the taxes and assessments are not imposed by
the City of Georgetown and were the choice of the developer.
b. Allow the City to set rates for water and/or sewer services for land that is in the MUD at the time
of annexation that are different from rates charged to other areas of the City consistent with the
provisions of Section 54.016(h) of the Water Code to compensate city for assumption of MUD
debt.
c. This section shall apply to a District created as an ETJ MUD that is annexed into the city limits. At
the City's option, a "limited district" may be continued in existence after annexation to maintain
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amenities or services beyond what the City typically provides for neighborhoods similarly situated.
In such cases an ETJ MUD shall enter into a SPA stating conditions on which MUD will be
converted to a limited district that will continue to exist following full purpose annexation.
Concurrently with the MUD’s confirmation election, the MUD shall hold election on proposition
to levy an O&M tax per Section 49.107 of the Water Code to provide funds to operate the limited
district following full purpose annexation by the city; the MUD shall have no right to issue bonds
until proposition to levy an O&M tax is approved.
* * * * *
2. The following additional policies shall apply to "unique factor" MUD
requests that do not meet the geographic eligibility established in UDC 13.10.030.
POLICY 9 7: Require development in a MUD to exceed minimum UDC land use and development
standards, and address the land use provisions in the Consent Agreement or related agreement:
a. Prohibit all age-restricted development; provided, however, that one section or phase of a
development may be considered for age-restricted development if it does Age restricted
developments shall not exceed 10% of the net developable land area and 10% of the total housing
units within the MUD.
b. Prohibit certain other land uses such as Correctional Facility; Personal Services Restricted as
defined the Unified Development Code, Chapter 16, of Title 7 17 of the Georgetown City Code of
Ordinances, and others as determined by City Council.
c. Require at least 20% of overall net developable land area to be used for commercial, office,
industrial or related employment (nonresidential) uses, unless located in Low Density Residential
in the City's Future Land Use Plan in which case a neighborhood- serving commercial site shall be
included.
d. Require at least 30% of the proposed land use area to be used for commercial/retail uses and to be
developed within the first 5 years of the first building permit within the MUD.
i. All efforts should be made to exclude this commercial/retail land area from the MUD in
favor of full-purpose annexation, or a Strategic Partnership Agreement (SPA) should be
required allowing the City to collect sales taxes from the area.
ii. The Strategic Partnership Agreement should provide that the City is entitled to receive up
to 100% of the sales taxes collected, and that none of those taxes should be shared with the
MUD unless special circumstances exist.
iii. City should retain site plan review to current City standards for uses other than one- and
two-family residential uses.
c. Require a diversity of housing offered within the district that is consistent with the Future Land
Use Plan. workforce housing to be provided through a homebuyers club that includes programs
such as down payment assistance, preferred sales pricing, subsidized insurance premiums, ongoing
financial counseling and homeowner maintenance training. The homebuyers club shall be open to
all current City of Georgetown, Williamson County or Georgetown Independent School District
employees at the time of closing on a property. A report shall be furnished annually to the City's
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Housing Coordinator outlining the workforce housing actions undertaken with the minimum
programs being those identified above.
d. Require higher development and design standards for residential and nonresidential land uses to
promote a superior development. Examples include, but are not limited to:
1. Enhanced architectural standards; such as higher percentages of masonry on exterior walls
and variations in floor plans; and
1.2. Improved materials for signage, such as masonry bases.
e. Require public school location(s) to be provided, if desired by the applicable School District.
Location(s) of school sites should be in a central, walkable location within a residential
neighborhood away from a collector or arterial roadway identified in the Overall Transportation
Plan (OTP).
f. Require a land use plan to be attached to the Consent Agreement, and require major amendments
to a MUD land use plan shall requirebe reviewed by the Planning & Zoning Commission and
approved by City Council.
f.g. Require all in-city MUDs to submit a PUD application, concurrent with development of a consent
agreement, to memorialize development standards.
g.h. Require gross impervious cover to be kept below the maximums allowed by the UDC.
h.i. Require tree preservation to exceed minimum UDC standards. Where a site contains little existing
tree coverage, require at least two trees of 3" caliper or greater on every single family lot and
provide park and open space areas to increase gross tree canopy coverage to 40% coverage upon
tree maturity.
i.j. Require compliance with all water quality and water conservation/drought restriction ordinances
with no adverse impacts to the watershed including a preliminary plan indicating existing facilities,
proposed facilities and any improvements planned in the occupied site, spring and stream protection
zones established by the December 20, 2013 water quality ordinance.
j.k. Require protection and conservation of features unique to site such as clusters of trees,
archaeological sites, springs, the natural floodplain, recharge and karst features and historic farm
and ranch complexes.
k.l. Require higher standards for architectural design. For example, homes with front porches at
minimum 8 foot depth, 3-sides stone, stone veneer or brick masonry, variation in floor plans, and
embellished architectural treatment and masonry facades on homes facing street intersection
corners or major streets.
l.m. Require submittal and City Council approval of a pattern book with a visual representation of the
architectural styles of buildings including cornice lines, roof profiles, finish materials, windows
and ornamentation
m.n. Require landscaping along any roadways identified in the Overall Transportation Plan
commensurate to that required for Scenic/Natural Gateways as identified in Unified Development
Section 4.13.
n.o. Require Signage consistent with UDC provisions.
o.p. Require innovative or non-conventional subdivision design, such as conservation subdivision
design, housing diversity, vertical mixed use, and/or traditional neighborhood development (TND).
Consider removing, modifying, or moving Items h-p, because they a) are addressed and required
by other city codes or regulations, b) are redundant with other sections of the MUD policy;
and/or c) may create unintended consequences.
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POLICY 10 8: Require development in a MUD to exceed UDC parkland requirements (not just meet
UDC standards or less than UDC standards), and address parkland provisions in the Consent
Agreement:
a. Require a park or series of parks open to the general public within the MUD in the size and location
approved by the Parks and Recreation Board.
b. Require installation and maintenance of park facilities improvements.
c. Require maintenance access to be provided.
d. Require connections to regional trail network and adjacent uses such as schools.
e. Require regional trail network to be a minimum of 10 feet in width.
f. Require usable trailheads with off-street parking and ADA compliant trails.
g. Require financial contributions to regional park facilities such as Westside Park or Garey Park
(depending on the location of the MUD).
h. Prohibit roads through parkland in a manner that subtracts from net usable park land.
i. Require provision of security and maintenance program.
j. Require protection and perpetuation of unique features on a particular site that should be maintained
as open space whether for environmental, conservation or scenic views.
POLICY 11 9: Address transportation issues and include transportation provisions in the Consent
Agreement:
a. Require completion of a Traffic Impact Analysis (TIA) and construction and/or funding of both on-
and off-site improvements identified in the TIA, including roadways identified in the City's Overall
Transportation Plan (OTP).
b. Require dedication of right-of-way, inclusion of bike lanes, sidewalks, and aesthetically- pleasing
streetscapes consistent with the OTP.
c. Require residential subdivisions to be designed with increased connectivity, reduced cul -de-sacs,
short block lengths, additional stub outs to neighbors except where developed as a conservation
subdivision pursuant to Chapter 11 of the UDC.
d. Require creative stormwater management and water quality solutions to be provided such as low
impact development ("LID") to minimize any downstream impacts.
Miscellaneous Provisions
Where not otherwise specifically addressed in this Interim Policy, the procedures in Unified Development
Chapter 13 shall prevail.
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Municipal Utility District Policy and Implementation Manual
The City of Georgetown finds that the purpose of a Municipal Utility District (MUD) is to assist
in closing the financial gap when a unique development is seeking to exceed minimum City
standards, provide a robust program of amenities, and where substantial off-site infrastructure
improvements are required that would serve the MUD and surrounding properties.
Existing Unified Development Code (UDC) Section 13.10 provides the follow statements of
purposes for creating a MUD.
The standard s established in this section are intended to carry out the following purposes:
Encourage quality development;
Protect the water quality within all watersheds of the City;
Protect the water quality of the City's drinking water sources;
Allow the City to enforce land use and development regulations consistent with the City's
comprehensive plan;
Provide for construction of infrastructure consistent with City standards and City
inspection of such infrastructure;
Provide notice to residents of the district that the City may annex the district at some future
time;
Facilitate cost-effective construction of infrastructure to serve the area within the district,
including police and fire stations, that is consistent with City standards and plans, so that
the potential financial burden on the citizens of Georgetown will be reduced, in the event
of annexation of such land by the City;
Provide for extension of water and wastewater lines that will serve future growth in the
City and its extraterritorial jurisdiction consistent with the City's regional utility planning;
Establish guidelines for reasonable conditions to be placed on;
o Issuance of bonds by the district; and
o The City's consent to creation of the district, including conditions consistent with
the City's water and sewer bond ordinances regarding creation of districts that
might otherwise detrimentally compete with the City's utility systems;
Establish guidelines for other mutually beneficial agreements by the City and the district;
and
Provide a procedural framework for responding to an application seeking the City's
consent to the creation of a district;
The following policies are to be used in guiding the consideration and action on requests for
creation and operation of all proposed special districts, including amendments. These policies are
reinforced in Section 13.10 of the UDC.
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POLICY 1: Basic Requirements for Creation of MUDs. MUDs are an appropriate tool to allow
urban level density neighborhoods in locations supported by the 2030 Comprehensive Plan within
the city limits. The City may alternatively consider ETJ MUDs where the City is likely to annex
the property in the future.
Before consenting to the creation of a district, the City Council should consider further whether
the creation of the district is feasible, practicable, and necessary for the provision of the proposed
services and would be a benefit to the land, and therefore warrants the City’s consent, consistent
with the other considerations in this policy.
A. The City’s basic requirements for creation of a MUD shall be that:
1. Quality Development. The development meets or exceeds the intent of the
development and design standards of city codes;
2. Extraordinary Benefits. The development provides extraordinary public
benefits that advance the vision and goals of the Comprehensive Plan, such as,
but not limited to, extension, financial contribution, or enhancement of master
planned infrastructure, diversity of housing, and enhanced parks and open space
that are available to the public;
3. Enhance Public Service and Safety. The development enhances public services
and optimizes service delivery through its design, dedication of sites,
connectivity, and other features.
4. City Exclusive Provider. The development further promotes the City as the
exclusive provider of water, sewer, solid waste, and electric utilities;
5. Fiscally Responsible. The development is financially feasible and doesn’t
impair the City’s ability to provide municipal services;
6. Finance Plan. The developer(s) contribute financially to cover a portion of
infrastructure expenses without reimbursement by the MUD or the City;
7. Annexation. The development will not impair the City’s future annexation of
the MUD or adjacent property, or impose costs not mutually agreed upon.
POLICY 2: Provide examples of “unique factors justifying [MUD] creation or
amendments" to guide determinations made in the UDC.
Consistent with past Council actions, require the construction of specific regional infrastructure
improvements consistent with the City's comprehensive plan and master plans and that are
beneficial to the City. Examples include:
a. The acceleration of master planned public infrastructure improvements, including but not
limited to, wastewater interceptors, treatment plants, and major transportation
improvements, that not only provide a benefit to the developed property, but also to other
surrounding properties.
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b. Conservation subdivision design that clusters development in low impact areas and
maintains existing topography, scenic views, natural drainage flows and wildlife habitat.
c. Regional trail connections located across the development, as well as off-site, to fill in gaps
in the City and County trail system.
POLICY 3: Address provision of public services, and address public safety matters in the
Consent Agreement:
a. Require MUD to provide facilities to enhance public services and optimize locations for
service delivery.
b. Require donation of land to City or ESD (as applicable) for new fire station or other public
safety facility as determined by the City.
c. If the City provides fire protection services to the MUD, require payment of Fire SIP fee
(or similar fee) to fund fire station construction and operations.
d. Require roadway design to enhance access and reduce response times to existing developed
properties located outside of the MUD.
e. If located outside of the City Limits, then the MUD consent agreement may, at the City's
discretion, include an interlocal agreement ("ILA") to contract with the City of Georgetown
for fire, police, and solid waste services on terms acceptable to the City.
f. Require adequate street lighting for vehicle and pedestrian safety.
g. An ETJ MUD shall provide a maintenance program approved by the City's Transportation
Department that is consistent with City standards and shall include appropriate consultation
with the County Engineer.
POLICY 4: Address utility service issues, and include those utility service provisions in the
Consent Agreement:
a. Require all utility facilities that service the MUD to be consistent with the Utilities Master
Plan.
b. Require of the MUD that the City be the water, sewer and electric service provider where
it is located within the city’s single or multiple certificated service area. Require the cost
to relocate any existing utility infrastructure to be borne by the developer and/or MUD, not
the City.
c. Limit cost-sharing on MUD off-site improvements to only those circumstances where the
necessity for the improvement is so great that limited CIP funds are appropriate for overall
system wide improvements that benefit multiple properties (i.e., regional
improvements that the City can afford to participate in).
d. Address water and wastewater rates. Generally, rates for in-City MUD customers should
be the same as the rates for other in-City customers, and the rates for ETJ MUDs customers
should be the same as for other out of City customers.
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e. Require specific water conservation techniques that will be used to minimize demand
levels including xeriscaping, low impact development ("LID"), rainwater harvesting, grey
water reuse and other strategies in consultation with GUS.
f. Require all MUDs and their residents, whether in the City or in the ETJ, to comply with
City of Georgetown water conservation and drought contingency plan-related ordinances.
g. For all MUDS, require impact fees to be assessed at the time of final plat approval [note:
Impact fee payments are eligible for reimbursement by the MUD]. For ETJ MUDS, require
payment of impact fees at the time the final plat is approved. For in-City MUDS, require
payment of impact fees no later than the time of building permit issuance. However, utility
capacity reservation shall not occur until impact fees are paid.
h. Address rates, treatment capacity, utility and other easements necessary for City services,
capacity for dwelling units, gallons per day usage for water and wastewater, water,
wastewater and electric infrastructure, permitting and design, and fiscal surety.
POLICY 5: Specify the amount of debt intended to be i ssued, the purpose of the debt, and
the debt service schedule, and include those financial provisions in the Consent Agreement:
a. Require a maximum bond issuance amount and schedule. Bonds, including refunding
bonds issued by the district, shall, unless otherwise agreed to by the City, comply with the
following requirements, provided such requirements do not generally render the bonds
unmarketable:
1. Maximum maturity of 25 years for any one series of bonds; and
2. The bonds shall expressly provide that the district shall reserve the right to redeem
bonds at any time subsequent to the tenth (10th) anniversary of the date of issuance.
3. The last Bond issuance shall be not later than the date that is ten (10) years after the
date of the first Bond issuance.
b. Require all City property and land to be exempted from all MUD taxes, assessments,
charge, fees and fines of any kind.
c. Establish a maximum tax rate of $0.55/$100 of assessed valuation for in-city MUDs and a
maximum tax rate of $0.95/$100 of assessed valuation for ETJ MUDs.
d. Limit debt issuance to capital infrastructure and related costs, for in-city and ETJ MUDs,
associated with on and off-site water and wastewater infrastructure roads, and parks and
trails facilities that will be open to the general public.
e. To the extent possible, debt should be structured to retire nonresidential lands first so they
can be annexed, if an ETJ MUD. Where multiple are MUDs are established for a large
project, nonresidential lands should be included in the first MUD created.
f. A table summarizing the overlapping tax rate of all existing taxing entities (city, county,
school district, MUD, ESD, etc.) and the proposed MUD tax, demonstrating the total
anticipated tax rate over the life of the MUD.
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POLICY 6: Address future municipal annexation of the MUD, when located in the ETJ.
a. A date certain for annexation of the District shall be established in its creation documents.
Upon reaching that date certain, the City retains the right to extend the annexation date or
deny the annexation. The date of annexation set with the District creation shall be indicated
in a disclosure statement to buyers of all properties within the District. Buyers shall be
provided with the District's pro-forma in an easy-to-read, understandable format that
explains to the buyer that they are buying into an obligated property and are made aware
that the taxes and assessments are not imposed by the City of Georgetown and were the
choice of the developer.
b. Allow the City to set rates for water and/or sewer services for land that is in the MUD at
the time of annexation that are different from rates charged to other areas of the City
consistent with the provisions of Section 54.016(h) of the Water Code to compensate city
for assumption of MUD debt.
c. This section shall apply to a District created as an ETJ MUD that is annexed into the city
limits. At the City's option, a "limited district" may be continued in existence after
annexation to maintain amenities or services beyond what the City typically provides for
neighborhoods similarly situated. In such cases an ETJ MUD shall enter into a SPA stating
conditions on which MUD will be converted to a limited district that will continue to exist
following full purpose annexation. Concurrently with the MUD’s confirmation election,
the MUD shall hold election on proposition to levy an O&M tax per Section 49.107 of the
Water Code to provide funds to operate the limited district following full purpose
annexation by the city; the MUD shall have no right to issue bonds until proposition to levy
an O&M tax is approved.
POLICY 7: Require development in a MUD to exceed minimum UDC land use and
development standards, and address the land use provisions in the Consent Agreement or
related agreement:
a. Age restricted developments shall not exceed 10% of the net developable land area and
10% of the total housing units within the MUD.
b. Prohibit certain other land uses such as Correctional Facility; Personal Services Restricted
as defined the Unified Development Code, Chapter 16, of Title 17 of the Georgetown City
Code of Ordinances, and others as determined by City Council.
i. All efforts should be made to exclude commercial/retail land area from the MUD
in favor of full-purpose annexation, or a Strategic Partnership Agreement (SPA)
should be required allowing the City to collect sales taxes from the area.
ii. The Strategic Partnership Agreement should provide that the City is entitled to
receive up to 100% of the sales taxes collected, and that none of those taxes should
be shared with the MUD unless special circumstances exist.
iii. City should retain site plan review to current City standards for uses other than one-
and two-family residential uses.
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c. Require a diversity of housing offered within the district that is consistent with the Future
Land Use Plan.
d. Require higher development and design standards for residential and nonresidential land
uses to promote a superior development. Examples include, but are not limited to:
1. Enhanced architectural standards; such as higher percentages of masonry on
exterior walls and variations in floor plans; and
2. Improved materials for signage, such as masonry bases.
e. Require public school location(s) to be provided, if desired by the applicable School
District. Location(s) of school sites should be in a central, walkable location within a
residential neighborhood away from a collector or arterial roadway identified in the Overall
Transportation Plan (OTP).
f. Require a land use plan to be attached to the Consent Agreement, and require major
amendments to a MUD land use plan be reviewed by the Planning & Zoning Commission
and approved by City Council.
g. Require all in-city MUDs to submit a PUD application, concurrent with development of a
consent agreement, to memorialize development standards.
h. Require gross impervious cover to be kept below the maximums allowed by the UDC.
i. Require tree preservation to exceed minimum UDC standards. Where a site contains little
existing tree coverage, require at least two trees of 3" caliper or greater on every single
family lot and provide park and open space areas to increase gross tree canopy coverage to
40% coverage upon tree maturity.
j. Require compliance with all water quality and water conservation/drought restriction
ordinances with no adverse impacts to the watershed including a preliminary plan
indicating existing facilities, proposed facilities and any improvements planned in the
occupied site, spring and stream protection zones established by the December 20, 2013
water quality ordinance.
k. Require protection and conservation of features unique to site such as clusters of trees,
archaeological sites, springs, the natural floodplain, recharge and karst features and historic
farm and ranch complexes.
l. Require higher standards for architectural design. For example, homes with front porches
at minimum 8 foot depth, 3-sides stone, stone veneer or brick masonry, variation in floor
plans, and embellished architectural treatment and masonry facades on homes facing street
intersection corners or major streets.
m. Require submittal and City Council approval of a pattern book with a visual representation
of the architectural styles of buildings including cornice lines, roof profiles, finish
materials, windows and ornamentation
n. Require landscaping along any roadways identified in the Overall Transportation Plan
commensurate to that required for Scenic/Natural Gateways as identified in Unified
Development Section 4.13.
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o. Require Signage consistent with UDC provisions.
p. Require innovative or non-conventional subdivision design, such as conservation
subdivision design, housing diversity, vertical mixed use, and/or traditional neighborhood
development (TND).
POLICY 8: Require development in a MUD to exceed UDC parkland requirements (not just
meet UDC standards or less than UDC standards), and address parkland provisions in the
Consent Agreement:
a. Require a park or series of parks open to the general public within the MUD in the size and
location approved by the Parks and Recreation Board.
b. Require installation and maintenance of park facilities improvements.
c. Require maintenance access to be provided.
d. Require connections to regional trail network and adjacent uses such as schools.
e. Require regional trail network to be a minimum of 10 feet in width.
f. Require usable trailheads with off-street parking and ADA compliant trails.
g. Require financial contributions to regional park facilities such as Westside Park or Garey
Park (depending on the location of the MUD).
h. Prohibit roads through parkland in a manner that subtracts from net usable park land.
i. Require provision of security and maintenance program.
j. Require protection and perpetuation of unique features on a particular site that should be
maintained as open space whether for environmental, conservation or scenic views.
POLICY 9: Address transportation issues and include transportation provisions in the
Consent Agreement:
a. Require completion of a Traffic Impact Analysis (TIA) and construction and/or funding of
both on- and off-site improvements identified in the TIA, including roadways identified in
the City's Overall Transportation Plan (OTP).
b. Require dedication of right-of-way, inclusion of bike lanes, sidewalks, and aesthetically-
pleasing streetscapes consistent with the OTP.
c. Require residential subdivisions to be designed with increased connectivity, reduced cul -
de-sacs, short block lengths, additional stub outs to neighbors except where developed as
a conservation subdivision pursuant to Chapter 11 of the UDC.
Consider removing, modifying, or moving Items h-p, because they a) are addressed and required by
other city codes or regulations, b) are redundant with other sections of the MUD policy; and/or c)
may create unintended consequences.
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d. Require creative stormwater management and water quality solutions to be provided such
as low impact development ("LID") to minimize any downstream impacts.
Miscellaneous Provisions
Where not otherwise specifically addressed in this Policy, the procedures in Unified Development
Chapter 13 shall prevail.
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Unified Development Code (UDC)
13.10 Creation of Special Districts
13.10.10 Purpose and Intent
To provide for the prudent use of political subdivisions that are created pursuant to Article III,
Section 52, and/or Article XVI, Section 59, of the Texas Constitution and that are authorized by
law to provide water, wastewater, drainage, and other services ("districts"), in order to allow
development within the City's corporate boundaries and extraterritorial jurisdiction that is
generally consistent with the City's Comprehensive Plan.
This section is intended to be equitably applied to the creation of, inclusion of land within, and
operation of all proposed districts, while allowing flexibility necessary to address unique factors
that may arise with respect to each proposed district.
Prior to considering whether to consent to or support the creation of a district, the City will consider
whether the City is able to provide water and/or wastewater service to the area proposed to be
included in the district and whether such area is within the City's projected ultimate city limit
boundary.
The standards established in this section are intended to carry out the following purposes:
• Encourage quality development;
• Protect the water quality within all watersheds of the City;
• Protect the water quality of the City's drinking water sources;
• Allow the City to enforce land use and development regulations consistent with the City's
comprehensive plan;
• Provide for construction of infrastructure consistent with City standards and City
inspection of such infrastructure;
• Provide notice to residents of the district that the City may annex the district at some future
time;
• Facilitate cost-effective construction of infrastructure to serve the area within the district,
including police and fire stations, that is consistent with City standards and plans, so that
the potential financial burden on the citizens of Georgetown will be reduced, in the event
of annexation of such land by the City;
• Provide for extension of water and wastewater lines that will serve future growth in the
City and its extraterritorial jurisdiction consistent with the City's regional utility planning.
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• Establish guidelines for reasonable conditions to be placed on;
o Issuance of bonds by the district; and
o The City's consent to creation of the district, including conditions consistent with
the City's water and sewer bond ordinances regarding creation of districts that might
otherwise detrimentally compete with the City's utility systems;
• Establish guidelines for other mutually beneficial agreements by the City and the district;
and
• Provide a procedural framework for responding to an application seeking the City's consent
to the creation of a district.
13.10.20 Definitions
A. Bond. Instrument, including a bond, note, certificate of participation or other instrument
evidencing a proportionate interest in payments due to be paid by an issuer or other type
of obligation that: (1) is issued or incurred by an issuer under the issuer's borrowing power;
without regard to whether it is subject to annual appropriation; and (2) is represented by an
instrument issued in bearer or registered form or is not represented by an instrument but
the transfer of which is registered on books maintained for that purpose by or on behalf of
the issuer.
B. Certificate of convenience and necessity (CCN). A permit issued by the Texas
Commission on Environmental Quality ("TCEQ") authorizing a specified utility to be the
retail water or sewer service provider in a specified area.
C. City Council. City Council of the City of Georgetown.
D. Consent agreement. An agreement between the City and owners and developers of land
in a proposed district which, if agreed to, shall be attached to the consent resolution adopted
by the City Council.
E. Consent resolution. A resolution approved by the City Council setting forth terms of its
consent to creation of a district.
F. Consent to creation of a district. Authorization for the owners of land in a proposed
district to initiate proceedings to create a district as provided by law.
G. District. A municipal utility district ("MUD"), water control and improvement district
("WCID"), flesh water supply district ("FWSD"), or similar political subdivision created
to provide water, sewer or drainage utility services, roads, or other services allowed by law
to a specified area, pursuant to Article III, Section 52, and/or Article XVI, Section 59, of
the Texas Constitution.
H. Extraterritorial jurisdiction (ETJ). Unincorporated area generally extending two miles
from the City limit, excluding other incorporated municipalities and their ETJ, in which
the City has the authority to annex property, as determined in accordance with Chapter 42
of the Local Government Code.
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I. Strategic partnership agreement. An agreement between the City and a district
addressing the relationship between the City and the district, including limited purpose
annexation of commercial areas and other matters pursuant to Section 43.0751 of the Local
Government Code.
J. TCEQ. The Texas Commission on Environmental Quality or its successor.
13.10.30 Prerequisites to Consent to Creation of a District
Before consenting to the creation of a district, the City Council should consider further whether
the creation of the district is feasible, practicable, and necessary for the provision of the proposed
services and would be a benefit to the land, and therefore warrants the City’s consent, consistent
with the other considerations.
A. The City’s basic requirements for creation of a MUD shall be that:
1. Quality Development. The development meets or exceeds the intent of the development
and design standards of city codes;
2. Extraordinary Benefits. The development provides extraordinary public benefits that
advance the vision and goals of the Comprehensive Plan, such as, but not limited to,
extension, financial contribution, or enhancement of master planned infrastructure,
diversity of housing, and enhanced parks and open space that are available to the public;
3. Enhance Public Service and Safety. The development enhances public services and
optimizes service delivery through its design, dedication of sites, connectivity, and
other features.
4. City Exclusive Provider. The development further promotes the City as the exclusive
provider of water, sewer, solid waste, and electric utilities;
5. Fiscally Responsible. The development is financially feasible and doesn’t impair the
cCity’s ability to provide municipal services;
6. Finance Plan. The will require the developer(s) to contribute financially to cover a
portion of infrastructure expenses without the reimbursement by the MUD or the City;
7. Annexation. ItThe development will not impair the City’s future annexation of the
MUD or adjacent property, or impose costs not mutually agreed upon.
A. Before the City Council consents to creation of a district, the following issues shall be
considered in accordance with this chapter:
1. If applicable, whether the area proposed for inclusion in the district meets criteria
for annexation set out in the City's annexation policy and is within the City's
projected ultimate city limit boundary; and
2. Whether the City will provide water and/or wastewater services to the land within
the proposed district at a reasonable cost and will commence construction of
facilities necessary to serve the land within 2 years and substantially complete such
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construction within 41h years after submittal of the petition pursuant to the City's
policies on the extension of utility services.
B. If the determination on both issues 1and 2 above is negative, then before consenting to the
creation of a district, the City Council shall consider further whether the creation of the
district is feasible, practicable, necessary for the provision of the proposed services and
would be a benefit to the land, and therefore warrants the City's consent, consistent with
the other considerations in this policy.
C. If the determination on either of the two issues is affirmative, then the City Council shall
not consent to creation of the district unless the applicant demonstrates that unique factors
justify its creation. If appropriate under the circumstances, the City shall:
1. Commence negotiations with the owners of at least 50 percent of the land in the
proposed district and a majority of the qualified voters concerning the City's
provision of water and wastewater services, upon receipt of a petition submitted by
such persons in accordance with Local Government Code, Section 42.042; or
2. Commence proceedings to annex the land in the proposed district.
13.10.40 Staff Analysis
Upon receipt of an application seeking the City's consent to creation of a district and after a
preliminary determination of the prerequisites in Section 13.10.030, a cross-departmental “MUD
Petition Review Team” comprised, at a minimum, of members of the planning, utility, finance,
parks, public safety, and legal departments, City staff shall analyze the proposed development and
its potential impact on facilities and services. The applicant shall provide the following preliminary
information relative to the land proposed to be included in the district, if available:
A. Engineering report showing:
1. Preliminary water availability study, including copies of any proposed contracts;
2. Preliminary wastewater treatment availability, including copies of any proposed
contracts;
3. Preliminary drainage study; and
4. Preliminary road study for any roads proposed to be reimbursed by bonds.
B. Preliminary cost estimates for water, wastewater, drainage or road facilities or projects,
and any other proposed district facilities to be reimbursed or paid for by the issuance of
district bonds;
C. Master development plan showing general layout of proposed land uses; major streets and
roads; water, wastewater, and drainage facilities; and any other district facilities;
D. Information concerning provision of firefighting and law enforcement services;
E. Estimated buildout schedule by year with estimated assessed valuations in the district;
F. Estimated ultimate amount of bonds to be issued by the district, ultimate debt service
requirements, and projected district tax rate;
G. District boundary and vicinity map;
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H. Traffic study identifying potential impacts on:
1. The City's road system serving the land proposed to be included in the district, if all or
any portion of the land is located within the City or within two miles of the City's
boundaries; and
2. The county's road system, this traffic study is in addition to any traffic studies required
by the City's subdivision regulations in connection with submittal of subdivision plats;
3. If all or any portion of the proposed district is located outside the City's boundaries,
proof that the applicant has provided the following information by certified mail to the
Williamson County Judge and each member of the Commissioners Court: the name,
acreage, and location of the proposed district, buildout schedule, estimated population
on total buildout, and map of the area;
4. Such other information as City staff may reasonably require to analyze the need for the
proposed facilities and the development's potential impact; and
5. Any proposed City consent agreements.
In addition to the items already listed above and the information required to determine compliance
with Section 13.10.050, in order to assist boards, commissions and the City Council with
understanding the financing related aspects, require applications to submit the following:
1. A detailed project pro-forma with assumptions of different tax rates and homes at
various price points,
2. A marketing study completed within the previous six months of the date the petition
indicating project feasibility based on regional market absorption rates that
indicates projections in residential units per year for specific years of the
development. The marketing study should include all proposed uses within the
MUD.
3. A clear and understandable comparing MUD financed development to non-- MUD
financed development should also be included in these submittals including
projections of municipal property tax generation.
4. A copy of the petitioner's financial statement and a detailed description of the
petitioner's experience with MUDs. If petitioner and developer are the not the same,
provide documentation explaining the relationship between the petitioner and
developer.
5. Documentation that all lien holders consent to the formation of the proposed MUD.
To streamline processing of MUD petitions, allow staff to defer comprehensive review and
consideration of applications until a complete application and all supporting materials are
submitted.
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13.10.50 Conditions to City's Consent to Creation of a District
If the City Council elects to consent to the creation of or inclusion of land within a district, then it
shall impose the following requirements as conditions of the City's consent, and such requirements
shall be stipulated in the consent resolution and/or other ancillary agreement, unless the City
Council determines that requirements are not appropriate with regard to a specific district.
A. All parkland, trails, water, wastewater, drainage, and road infrastructure and facilities as
well as any other infrastructure or facilities to be reimbursed or paid for by the issuance of
district bonds, shall be designed and constructed to City standards, including without
limitation fire flow standards and utility and road design, construction and installation
standards, in accordance with plans and specifications that have been approved by the City.
In the event of a conflict between City water and wastewater standards and standards
imposed by the CCN holder for the proposed district, City standards shall prevail, unless
otherwise agreed by the City.
B. The City shall have the right to inspect all facilities being constructed by or on behalf of
the district and to charge inspection fees consistent with the City's inspection fee schedule,
as amended from time to time.
B.C. The City has established a maximum tax rate of $0.55/$100 of assessed valuation
for in-city MUDs and a maximum tax rate of $0.95/$100 of assessed valuation for ETJ
MUDs.
C.D. Bonds, including refunding bonds issued by the district, shall, unless otherwise
agreed to by the City, comply with the following requirements, provided such requirements
do not generally render the bonds unmarketable:
1. The last Bond issuance shall be not later than the date that is ten (10) years after the
date of the first Bond issuance;
1. Maximum maturity of 250 years for any one series of bonds;
2.
2.3.Interest rate that does not exceed 2% above the highest average interest rate reported
by the Daily Bond Buyer in its weekly "20 Bond Index" during the one month period
preceding the date notice of the sale of such bonds is given;
3.4.The bonds shall expressly provide that the district shall reserve the right to redeem
bonds at any time subsequent to the tenth (10th) anniversary of the date of issuance,
without premium. No variable rate bonds shall be issued by a district without City
Council approval; and
4.5.Any refunding bonds of the district must provide for a minimum of 3% present value
savings and that the latest maturity of the refunding bonds may not extend beyond the
latest maturity of the refunded bonds unless approved by the City Council.
D.E. The City shall require the following information with respect to bond issuance:
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1. At least 30 days before issuance of bonds, except refunding bonds, the district's
financial advisor shall certify in writing that the bonds are being issued within the
existing economic feasibility guidelines established by the TCEQ for districts issuing
bonds for water, sewer, or drainage facilities in the county in which the district is
located and shall deliver the certification to the City Secretary, and the City.
2. At least 30 days before the issuance of bonds, the district shall deliver to the City
Secretary, and the City Manager notice as to:
a. The amount of bonds being proposed for issuance;
b. The projects to be funded by such bonds; and
c. The proposed debt service tax rate after issuance of the bonds.
d. If the district is not required to obtain TCEQ approval of the issuance of the
bonds (other than refunding bonds), the district shall deliver such notice to the
City Secretary, and the City Manager at least 60 days prior to issuing such
bonds. Within 30 days after the district closes the sale of a series of bonds, the
district shall deliver to the City Secretary, and the City Manager a copy of the
final official statement for such series of bonds. If the City requests additional
information regarding such issuance of bonds, the district shall promptly
provide such information at no cost to City.
E.F. The purposes for which a district may issue bonds shall be restricted to the
purchase, construction, acquisition, repair, extension and improvement of land, easements,
works, improvements, facilities, plants, equipment, and appliances necessary to:
1. Provide a water supply for the district for municipal uses, domestic uses, and
commercial purposes;
2. Collect, transport, process, dispose of and control all domestic, industrial or communal
wastes from the district whether in fluid, solid, or composite state;
3. Gather, conduct, divert, and control local storm water or other local harmful excesses
of water in the district; and
4. Pay organization and administrative expenses, operation expenses during construction,
cost of issuance, interest during construction, and capitalized interest.
5. If appropriate in a particular district, the City may consent to issuance of bonds for
purchase, construction, acquisition, repair, extension, or improvement of fi re stations,
roads, and/or other capital improvements that are mutually agreed upon by the City
Council and the applicant.
F.G. The district shall contain sufficient acreage to assure the economic viability of the
district but no more acreage than can feasibly be annexed at one time. In general, a district
is not expected to include less than 200 acres or more than 500 acres.
G.H. Development within the district shall be consistent with the City's Comprehensive
Plan.
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H.I. No district shall include land in more than one city's Extraterritorial Jurisdiction.
I.J. The City and the owners of all land in the proposed district shall reach agreement on the
terms of a development agreement pursuant to Local Government Code, Section 212.171,
et seq. to extend the City's planning authority over land included in the district by providing
for approval of a development plan, authorizing enforcement by the City of land use and
development regulations, and including other lawful terms and considerations the parties
consider appropriate. The development agreement shall include provisions relating to the
following matters:
1. Land use plan reflecting all approved land uses and residential densities;
2. Compliance with City construction Codes, including permit requirements;
3. Compliance with City and other applicable stormwater and water quality regulations;
4. Development standards comparable to City zoning regulations; and
5. Dedication and development of park land, open space, and trails.
The above list is not intended to be exhaustive. It is expected that the parties will cooperate to
identify those matters unique to the district that may be addressed in a consent or development
agreement.
J.K. At least 30 days before issuance of bonds, the district shall certify in writing that
the district is in full compliance with the consent resolution approved by the City Council
and, to the extent such agreements impose requirements on the district, with the consent
agreement, strategic partnership agreement and all other agreements executed by the City
and the district, and shall deliver the certification to the City Secretary, and the City
Manager.
K.L. No land within the district shall be allowed, at any time in the future, to incorporate,
join in an incorporation, or be annexed into any incorporated city other than the City of
Georgetown.
L.M. No land shall be annexed by the district without prior City Council approval.
M.N. The district shall not construct or install infrastructure or facilities to serve areas
outside the district or sell or deliver services to areas outside the district without prior City
Council approval.
N.O. After creation of the district, and unless otherwise expressly authorized by the
consent agreement or development agreement, no district shall be converted into another
type of district, consolidated with another district, divided into two or more new districts
or seek additional governmental powers that were beyond its statutory authority at the time
the district was created, without prior City Council approval.
O.P. If allowed by law, the City may annex any commercial development within the
district for limited purposes pursuant to Local Government Code, Section 43.0751, and
may impose a sales and use tax within the area annexed for limited purposes. If limited
purpose annexation is not allowed by law, then the City may not consent to inclusion of
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commercial retail areas within the district. The City may consider sharing tax receipts with
the district, provided the district's share is used to finance infrastructure, retire bond debt
or for other purposes acceptable to the City.
P.Q. The district shall not issue any bonds other than those authorized by the consent
agreement without City Council approval.
Q.R. The district shall file a notice in the real property records of all counties in which
the district is located stating that the City has authority to annex the district. The parties
may attach a form of such notice to the consent agreement or development agreement.
R.S. The district shall send a copy of the order or other action setting an ad valorem tax
rate to the City Secretary, and the City Manager within 30 days after district adoption of
the rate.
S.T. The district shall, send a copy of its annual audit to the City Secretary, and the City
Manager within 30 days after approval.
T.U. The City shall encourage the district to maintain a debt service structure that will
ensure that the district's taxes are maintained at a rate at least equal to the City's tax rate, to
the extent feasible.
V. The district shall provide copies of any material event notices filed under applicable federal
securities laws or regulations to the City Secretary, and the City Manager within 30 days
after filing such notices with the applicable federal agency.
U.W. The district or applicant shall dedicate land to enhance public safety and optimize
locations for service delivery.
X. Construction of capital improvements such as fire stations and recreational amenities shall
be encouraged, or fee in lieu.
V.Y. The district or applicant shall agree that the City is the exclusive provider of water,
sewer, and electric utilities where it is located within the City’s single or multiple
certificated service area.
W.Z. Sharing of fire stations, recreational amenities, and other capital improvements by
the City and the district shall be encouraged.
X.AA. If construction or expansion of a wastewater treatment facility is proposed to serve
the district, the plant design shall conform to all applicable state and federal permitting and
design standards. In addition, any wastewater discharge shall be permitted to meet effluent
limitations no less stringent than 5-5-2-1 (5 parts per million {"ppm"} biochemical oxygen
demand; 5 ppm total suspended solids; 2 ppm nitrogen; and 1ppm phosphorus) or the
current limits in permit(s) held by the City, whichever is strictest. The City reserves the
right to protest any wastewater treatment facility permit application or amendment.
Y.BB. The board of directors of the district and landowners within the district shall assist
the City in annexing one or more areas as reasonably necessary for the City to connect
areas to the City that are outside the district and that the City intends to annex in the
foreseeable future.
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Z.CC. The City shall require the district to complete a traffic impact analysis pursuant to
Section 12.05 of this Code.
AA.DD. The City may agree not to annex and dissolve the district any earlier than the first
to occur of: (i) extension of water, sanitary sewer, and drainage facilities to serve 90% of
the land within the district; or (ii) 15 years after creation of the district. The contract
between the City and the district may provide that the City may set rates for water and/or
sewer services for property that was within the district that vary from those for other
properties within the City in order to compensate the City for assumption of district
obligations upon annexation, in compliance with any statutory requirements applicable to
such an agreement.
BB.EE. The consent agreement and ancillary documents shall include terms providing for
the district to be fully developed and ready for full purpose annexation by the City within
a reasonable time period.
CC.FF. The applicant shall reimburse the City for expenses incurred by the City in
connection with the City's consent to formation of the district, including but not limited to
professional fees incurred in connection with negotiation and preparation of the consent
resolution, consent agreement, development agreement, strategic partnership agreement,
and related documents.
13.10.060 City Operations Compensation Fee
A fee shall be assessed for each residential unit within the district equal to the proportion of City
operations attributed to serving residents of the district. The fee shall be calculated as follows:
B = Total General Fund budget for the fiscal year in which the consent application is filed.
P = The estimated population of the City at the time the consent application is filed.
H= The estimated average household size within the City at the time the consent application is
filed.
D = The percentage of City services used by district residents. This percentage shall be adopted
by the City annually as a part of the City's budget adoption process.
Y = Number of years of duration of the district.
R = Discount rate. This rate shall be adopted by the City annually as a part of the city's budget
adoption process.
PV = Present Value.
City Operations Compensation Fee = PV(R,Y,-((B /(P /H)) * D))
Example: B
=
$24,000,000
P =
41,000
H = 2.8 D = 15%
Y = 20
R = 6%
Fee =
$2,819
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Unified Development Code (UDC)
13.10 Creation of Special Districts
13.10.10 Purpose and Intent
To provide for the prudent use of political subdivisions that are created pursuant to Article III,
Section 52, and/or Article XVI, Section 59, of the Texas Constitution and that are authorized by
law to provide water, wastewater, drainage, and other services ("districts"), in order to allow
development within the City's corporate boundaries and extraterritorial jurisdiction that is
generally consistent with the City's Comprehensive Plan.
This section is intended to be equitably applied to the creation of, inclusion of land within, and
operation of all proposed districts, while allowing flexibility necessary to address unique factors
that may arise with respect to each proposed district.
Prior to considering whether to consent to or support the creation of a district, the City will consider
whether the City is able to provide water and/or wastewater service to the area proposed to be
included in the district and whether such area is within the City's projected ultimate city limit
boundary.
The standards established in this section are intended to carry out the following purposes:
• Encourage quality development;
• Protect the water quality within all watersheds of the City;
• Protect the water quality of the City's drinking water sources;
• Allow the City to enforce land use and development regulations consistent with the City's
comprehensive plan;
• Provide for construction of infrastructure consistent with City standards and City
inspection of such infrastructure;
• Provide notice to residents of the district that the City may annex the district at some future
time;
• Facilitate cost-effective construction of infrastructure to serve the area within the district,
including police and fire stations, that is consistent with City standards and plans, so that
the potential financial burden on the citizens of Georgetown will be reduced, in the event
of annexation of such land by the City;
• Provide for extension of water and wastewater lines that will serve future growth in the
City and its extraterritorial jurisdiction consistent with the City's regional utility planning.
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• Establish guidelines for reasonable conditions to be placed on;
o Issuance of bonds by the district; and
o The City's consent to creation of the district, including conditions consistent with
the City's water and sewer bond ordinances regarding creation of districts that might
otherwise detrimentally compete with the City's utility systems;
• Establish guidelines for other mutually beneficial agreements by the City and the district;
and
• Provide a procedural framework for responding to an application seeking the City's consent
to the creation of a district;
13.10.20 Definitions
A. Bond. Instrument, including a bond, note, certificate of participation or other instrument
evidencing a proportionate interest in payments due to be paid by an issuer or other type
of obligation that: (1) is issued or incurred by an issuer under the issuer's borrowing power;
without regard to whether it is subject to annual appropriation; and (2) is represented by an
instrument issued in bearer or registered form or is not represented by an instrument but
the transfer of which is registered on books maintained for that purpose by or on behalf of
the issuer.
B. Certificate of convenience and necessity (CCN). A permit issued by the Texas
Commission on Environmental Quality ("TCEQ") authorizing a specified utility to be the
retail water or sewer service provider in a specified area.
C. City Council. City Council of the City of Georgetown.
D. Consent agreement. An agreement between the City and owners and developers of land
in a proposed district which, if agreed to, shall be attached to the consent resolution adopted
by the City Council.
E. Consent resolution. A resolution approved by the City Council setting forth terms of its
consent to creation of a district.
F. Consent to creation of a district. Authorization for the owners of land in a proposed
district to initiate proceedings to create a district as provided by law.
G. District. A municipal utility district ("MUD"), water control and improvement district
("WCID"), flesh water supply district ("FWSD"), or similar political subdivision created
to provide water, sewer or drainage utility services, roads, or other services allowed by law
to a specified area, pursuant to Article III, Section 52, and/or Article XVI, Section 59, of
the Texas Constitution.
H. Extraterritorial jurisdiction (ETJ). Unincorporated area generally extending two miles
from the City limit, excluding other incorporated municipalities and their ETJ, in which
the City has the authority to annex property, as determined in accordance with Chapter 42
of the Local Government Code.
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I. Strategic partnership agreement. An agreement between the City and a district
addressing the relationship between the City and the district, including limited purpose
annexation of commercial areas and other matters pursuant to Section 43.0751 of the Local
Government Code.
J. TCEQ. The Texas Commission on Environmental Quality or its successor.
13.10.30 Prerequisites to Consent to Creation of a District
Before consenting to the creation of a district, the City Council should consider further whether
the creation of the district is feasible, practicable, and necessary for the provision of the proposed
services and would be a benefit to the land, and therefore warrants the City’s consent, consistent
with the other considerations.
A. The City’s basic requirements for creation of a MUD shall be that:
1. Quality Development. The development meets or exceeds the intent of the development
and design standards of city codes;
2. Extraordinary Benefits. The development provides extraordinary public benefits that
advance the vision and goals of the Comprehensive Plan, such as, but not limited to,
extension, financial contribution, or enhancement of master planned infrastructure,
diversity of housing, and enhanced parks and open space that are available to the public;
3. Enhance Public Service and Safety. The development enhances public services and
optimizes service delivery through its design, dedication of sites, connectivity, and
other features.
4. City Exclusive Provider. The development further promotes the City as the exclusive
provider of water, sewer, solid waste, and electric utilities;
5. Fiscally Responsible. The development is financially feasible and doesn’t impair the
City’s ability to provide municipal services;
6. Finance Plan. The developer(s) contribute financially to cover a portion of
infrastructure expenses without reimbursement by the MUD or the City;
7. Annexation. The development will not impair the City’s future annexation of the MUD
or adjacent property, or impose costs not mutually agreed upon.
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13.10.40 Staff Analysis
Upon receipt of an application seeking the City's consent to creation of a district and after a
preliminary determination of the prerequisites in Section 13.10.030, a cross-departmental “MUD
Petition Review Team” comprised, at a minimum, of members of the planning, utility, finance,
parks, public safety, and legal departments, shall analyze the proposed development and its
potential impact on facilities and services. The applicant shall provide the following preliminary
information relative to the land proposed to be included in the district, if available:
A. Engineering report showing:
1. Preliminary water availability study, including copies of any proposed contracts;
2. Preliminary wastewater treatment availability, including copies of any proposed
contracts;
3. Preliminary drainage study; and
4. Preliminary road study for any roads proposed to be reimbursed by bonds.
B. Preliminary cost estimates for water, wastewater, drainage or road facilities or projects,
and any other proposed district facilities to be reimbursed or paid for by the issuance of
district bonds;
C. Master development plan showing general layout of proposed land uses; major streets and
roads; water, wastewater, and drainage facilities; and any other district facilities;
D. Information concerning provision of firefighting and law enforcement services;
E. Estimated buildout schedule by year with estimated assessed valuations in the district;
F. Estimated ultimate amount of bonds to be issued by the district, ultimate debt service
requirements, and projected district tax rate;
G. District boundary and vicinity map;
H. Traffic study identifying potential impacts on:
1. The City's road system serving the land proposed to be included in the district, if all or
any portion of the land is located within the City or within two miles of the City's
boundaries; and
2. The county's road system, this traffic study is in addition to any traffic studies required
by the City's subdivision regulations in connection with submittal of subdivision plats;
3. If all or any portion of the proposed district is located outside the City's boundaries,
proof that the applicant has provided the following information by certified mail to the
Williamson County Judge and each member of the Commissioners Court: the name,
acreage, and location of the proposed district, buildout schedule, estimated population
on total buildout, and map of the area;
4. Such other information as City staff may reasonably require to analyze the need for the
proposed facilities and the development's potential impact; and
5. Any proposed City consent agreements.
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In addition to the items already listed above and the information required to determine compliance
with Section 13.10.050, in order to assist boards, commissions and the City Council with
understanding the financing related aspects, require applications to submit the following:
1. A detailed project pro-forma with assumptions of different tax rates and homes
at various price points,
2. A marketing study completed within the previous six months of the date the
petition indicating project feasibility based on regional market absorption rates
that indicates projections in residential units per year for specific years of the
development. The marketing study should include all proposed uses within the
MUD.
3. A clear and understandable comparing MUD financed development to non--
MUD financed development should also be included in these submittals
including projections of municipal property tax generation.
4. A copy of the petitioner's financial statement and a detailed description of the
petitioner's experience with MUDs. If petitioner and developer are the not the
same, provide documentation explaining the relationship between the petitioner
and developer.
5. Documentation that all lien holders consent to the formation of the proposed
MUD.
To streamline processing of MUD petitions, allow staff to defer comprehensive review and
consideration of applications until a complete application and all supporting materials are
submitted.
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13.10.50 Conditions to City's Consent to Creation of a District
If the City Council elects to consent to the creation of or inclusion of land within a district, then it
shall impose the following requirements as conditions of the City's consent, and such requirements
shall be stipulated in the consent resolution and/or other ancillary agreement, unless the City
Council determines that requirements are not appropriate with regard to a specific district.
A. All parkland, trails, water, wastewater, drainage, and road infrastructure and facilities as
well as any other infrastructure or facilities to be reimbursed or paid for by the issuance of
district bonds, shall be designed and constructed to City standards, including without
limitation fire flow standards and utility and road design, construction and installation
standards, in accordance with plans and specifications that have been approved by the City.
In the event of a conflict between City water and wastewater standards and standards
imposed by the CCN holder for the proposed district, City standards shall prevail, unless
otherwise agreed by the City.
B. The City shall have the right to inspect all facilities being constructed by or on behalf of
the district and to charge inspection fees consistent with the City's inspection fee schedule,
as amended from time to time.
C. The City has established a maximum tax rate of $0.55/$100 of assessed valuation for in-
city MUDs and a maximum tax rate of $0.95/$100 of assessed valuation for ETJ MUDs.
D. Bonds, including refunding bonds issued by the district, shall, unless otherwise agreed to
by the City, comply with the following requirements, provided such requirements do not
generally render the bonds unmarketable:
1. The last Bond issuance shall be not later than the date that is ten (10) years after the
date of the first Bond issuance;
2. Maximum maturity of 25 years for any one series of bonds;
3. Interest rate that does not exceed 2% above the highest average interest rate reported
by the Daily Bond Buyer in its weekly "20 Bond Index" during the one month period
preceding the date notice of the sale of such bonds is given;
4. The bonds shall expressly provide that the district shall reserve the right to redeem
bonds at any time subsequent to the tenth (10th) anniversary of the date of issuance,
without premium. No variable rate bonds shall be issued by a district without City
Council approval; and
5. Any refunding bonds of the district must provide for a minimum of 3% present value
savings and that the latest maturity of the refunding bonds may not extend beyond the
latest maturity of the refunded bonds unless approved by the City Council.
E. The City shall require the following information with respect to bond issuance:
1. At least 30 days before issuance of bonds, except refunding bonds, the district's
financial advisor shall certify in writing that the bonds are being issued within the
existing economic feasibility guidelines established by the TCEQ for districts issuing
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bonds for water, sewer, or drainage facilities in the county in which the district is
located and shall deliver the certification to the City Secretary, and the City.
2. At least 30 days before the issuance of bonds, the district shall deliver to the City
Secretary, and the City Manager notice as to:
a. The amount of bonds being proposed for issuance;
b. The projects to be funded by such bonds; and
c. The proposed debt service tax rate after issuance of the bonds.
d. If the district is not required to obtain TCEQ approval of the issuance of the
bonds (other than refunding bonds), the district shall deliver such notice to the
City Secretary, and the City Manager at least 60 days prior to issuing such
bonds. Within 30 days after the district closes the sale of a series of bonds, the
district shall deliver to the City Secretary, and the City Manager a copy of the
final official statement for such series of bonds. If the City requests additional
information regarding such issuance of bonds, the district shall promptly
provide such information at no cost to City.
F. The purposes for which a district may issue bonds shall be restricted to the purchase,
construction, acquisition, repair, extension and improvement of land, easements, works,
improvements, facilities, plants, equipment, and appliances necessary to:
1. Provide a water supply for the district for municipal uses, domestic uses, and
commercial purposes;
2. Collect, transport, process, dispose of and control all domestic, industrial or communal
wastes from the district whether in fluid, solid, or composite state;
3. Gather, conduct, divert, and control local storm water or other local harmful excesses
of water in the district; and
4. Pay organization and administrative expenses, operation expenses during construction,
cost of issuance, interest during construction, and capitalized interest.
5. If appropriate in a particular district, the City may consent to issuance of bonds for
purchase, construction, acquisition, repair, extension, or improvement of fire stations,
roads, and/or other capital improvements that are mutually agreed upon by the City
Council and the applicant.
G. The district shall contain sufficient acreage to assure the economic viability of the district
but no more acreage than can feasibly be annexed at one time. In general, a district is not
expected to include less than 200 acres or more than 500 acres.
H. Development within the district shall be consistent with the City's Comprehensive Plan.
I. No district shall include land in more than one city's Extraterritorial Jurisdiction.
J. The City and the owners of all land in the proposed district shall reach agreement on the
terms of a development agreement pursuant to Local Government Code, Section 212.171,
et seq. to extend the City's planning authority over land included in the district by providing
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for approval of a development plan, authorizing enforcement by the City of land use and
development regulations, and including other lawful terms and considerations the parties
consider appropriate. The development agreement shall include provisions relating to the
following matters:
1. Land use plan reflecting all approved land uses and residential densities;
2. Compliance with City construction Codes, including permit requirements;
3. Compliance with City and other applicable stormwater and water quality regulations;
4. Development standards comparable to City zoning regulations; and
5. Dedication and development of park land, open space, and trails.
The above list is not intended to be exhaustive. It is expected that the parties will cooperate to
identify those matters unique to the district that may be addressed in a consent or development
agreement.
K. At least 30 days before issuance of bonds, the district shall certify in writing that the district
is in full compliance with the consent resolution approved by the City Council and, to the
extent such agreements impose requirements on the district, with the consent agreement,
strategic partnership agreement and all other agreements executed by the City and the
district, and shall deliver the certification to the City Secretary, and the City Manager.
L. No land within the district shall be allowed, at any time in the future, to incorporate, join
in an incorporation, or be annexed into any incorporated city other than the City of
Georgetown.
M. No land shall be annexed by the district without prior City Council approval.
N. The district shall not construct or install infrastructure or facilities to serve areas outside
the district or sell or deliver services to areas outside the district without prior City Council
approval.
O. After creation of the district, and unless otherwise expressly authorized by the consent
agreement or development agreement, no district shall be converted into another type of
district, consolidated with another district, divided into two or more new districts or seek
additional governmental powers that were beyond its statutory authority at the time the
district was created, without prior City Council approval.
P. If allowed by law, the City may annex any commercial development within the district for
limited purposes pursuant to Local Government Code, Section 43.0751, and may impose a
sales and use tax within the area annexed for limited purposes. If limited purpose
annexation is not allowed by law, then the City may not consent to inclusion of commercial
retail areas within the district. The City may consider sharing tax receipts with the district,
provided the district's share is used to finance infrastructure, retire bond debt or for other
purposes acceptable to the City.
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Q. The district shall not issue any bonds other than those authorized by the consent agreement
without City Council approval.
R. The district shall file a notice in the real property records of all counties in which the district
is located stating that the City has authority to annex the district. The parties may attach a
form of such notice to the consent agreement or development agreement.
S. The district shall send a copy of the order or other action setting an ad valorem tax rate to
the City Secretary, and the City Manager within 30 days after district adoption of the rate.
T. The district shall, send a copy of its annual audit to the City Secretary, and the City
Manager within 30 days after approval.
U. The City shall encourage the district to maintain a debt service structure that will ensure
that the district's taxes are maintained at a rate at least equal to the City's tax rate, to the
extent feasible.
V. The district shall provide copies of any material event notices filed under applicable federal
securities laws or regulations to the City Secretary, and the City Manager within 30 days
after filing such notices with the applicable federal agency.
W. The district or applicant shall dedicate land to enhance public safety and optimize locations
for service delivery.
X. Construction of capital improvements such as fire stations and recreational amenities shall
be encouraged, or fee in lieu.
Y. The district or applicant shall agree that the City is the exclusive provider of water, sewer,
and electric utilities where it is located within the City’s single or multiple certificated
service area.
Z. Sharing of fire stations, recreational amenities, and other capital improvements by the City
and the district shall be encouraged.
AA. If construction or expansion of a wastewater treatment facility is proposed to serve the
district, the plant design shall conform to all applicable state and federal permitting and
design standards. In addition, any wastewater discharge shall be permitted to meet effluent
limitations no less stringent than 5-5-2-1 (5 parts per million {"ppm"} biochemical oxygen
demand; 5 ppm total suspended solids; 2 ppm nitrogen; and 1ppm phosphorus) or the
current limits in permit(s) held by the City, whichever is strictest. The City reserves the
right to protest any wastewater treatment facility permit application or amendment.
BB. The board of directors of the district and landowners within the district shall assist the City
in annexing one or more areas as reasonably necessary for the City to connect areas to the
City that are outside the district and that the City intends to annex in the foreseeable future.
CC. The City shall require the district to complete a traffic impact analysis pursuant to Section
12.05 of this Code.
DD. The City may agree not to annex and dissolve the district any earlier than the first to occur
of: (i) extension of water, sanitary sewer, and drainage facilities to serve 90% of the land
within the district; or (ii) 15 years after creation of the district. The contract between the
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City and the district may provide that the City may set rates for water and/or sewer services
for property that was within the district that vary from those for other properties within the
City in order to compensate the City for assumption of district obligations upon annexation,
in compliance with any statutory requirements applicable to such an agreement.
EE. The consent agreement and ancillary documents shall include terms providing for the
district to be fully developed and ready for full purpose annexation by the City within a
reasonable time period.
FF. The applicant shall reimburse the City for expenses incurred by the City in connection with
the City's consent to formation of the district, including but not limited to professional fees
incurred in connection with negotiation and preparation of the consent resolution, consent
agreement, development agreement, strategic partnership agreement, and related
documents.
13.10.060 City Operations Compensation Fee
A fee shall be assessed for each residential unit within the district equal to the proportion of City
operations attributed to serving residents of the district. The fee shall be calculated as follows:
B = Total General Fund budget for the fiscal year in which the consent application is filed.
P = The estimated population of the City at the time the consent application is filed.
H= The estimated average household size within the City at the time the consent application is
filed.
D = The percentage of City services used by district residents. This percentage shall be adopted
by the City annually as a part of the City's budget adoption process.
Y = Number of years of duration of the district.
R = Discount rate. This rate shall be adopted by the City annually as a part of the city's budget
adoption process.
PV = Present Value.
City Operations Compensation Fee = PV(R,Y,-((B /(P /H)) * D))
Example: B = $24,000,000
P = 41,000 H = 2.8 D = 15%
Y = 20
R = 6%
Fee = $2,819
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City of Georgetown, Texas
City Council Workshop
May 22, 2018
SUBJECT:
Sec. 551.071: Consul tati on w i th Attorney
Advice from atto rne y abo ut pending or contemplate d litigatio n and other matters o n which the attorney has a duty to
advise the City Council, including agenda items
- Water CCN
Sec. 551.072: De l i berati o ns about Real P roperty
- Authorization o f Negotiations for the Downtown Building Sale
- Wolf Lakes
- Acquisition o f P roperty for Northwest Blvd., Parcels 5 , 9, and 10
Sec. 551:074: Personnel Matters
City Manager, City Atto rney, City Secretary and Municipal Judge: Consideration o f the appointment, employment,
evaluation, reassignment, duties, discipline, or dismissal
Sec. 551.087: De l i berati o n regardi ng Economi c Devel opment Negoti ati ons
- P roject Deliver
- P roject Wire
ITEM SUMMARY:
FINANCIAL IMPACT:
NA
SUBMITTED BY:
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