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HomeMy WebLinkAboutAgenda CC 11.10.2020 WorkshopN otice of M eet ing of the Governing B ody of the C ity of Georgetown, Texas N ovember 1 0 , 2 0 2 0 The G e orgetown City Council will meet on November 10, 2020 at 3:00 P M at Teleconference The City o f Geo rgetown is committed to c ompliance with the Americans with Disabilities Act (AD A). If you re quire assistance in participating at a public meeting due to a disability, as defined under the AD A, re asonable assistance, adaptations, o r acco mmodations will be provide d upon request. P lease contac t the City Secretary's Office, at le ast three (3) days prior to the sche duled meeting date, at (512) 930-36 52 or City Hall at 808 M artin Luthe r King J r. Street, Georgetown, TX 78 62 6 for additional informatio n; TTY users route through Re lay Texas at 711. 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Policy De ve lopme nt/Re vie w Workshop - A P re sentatio n and update regarding M icro transit Request for Information (R FI) --Wayne Reed, Assistant City M anager B P re sentatio n and discussion of the City of Georgetown Organizational and Operational Exc e llence Office -- Christina Richiso n, Business Improvement P ro gram (BIP ) Manager, Seth Gipson, P erformance Management P ro gram (P M P ) M anager, Amy M e rtink, Business P rocess Analyst C P re sentatio n and update regarding the Animal Services Department -- April Haughey, Animal Services M anager and J ack Daly, Co mmunity Services Director D P re sentatio n and discussion on a re que st for a development agreeme nt fo r Canyo ns at H C H Ranc h -- Sofia Nelson,P lanning Dire c to r Exe cutive Se ssion In compliance with the Open Meetings Ac t, Chapter 5 51, Government Code, Verno n's Texas Codes, Annotated, the items listed below will be disc ussed in closed session and are subject to action in the regular se ssio n. E Sec. 5 51 .07 1: Consul tati on wi th Attorney Advice fro m attorney about pending or co ntemplated litigation and o ther matters on which the attorney has a duty to advise the City Co uncil, including agenda items - Litigation Update Sec. 5 51 .07 2: Del i berati ons about Real P ro perty - Rivehaven -- Travis Baird, Real Estate Services Manager Page 2 of 88 Adjournme nt Ce rtificate of Posting I, R o b yn Dens mo re, C ity S ec retary fo r the C ity of G eorgetown, Texas , d o hereb y certify that this No tic e of Meeting was posted at C ity Hall, 808 Martin Luther King Jr. S treet, G eorgeto wn, T X 78626, a p lace readily ac ces sible to the general pub lic as required by law, on the _____ day of _________________, 2020, at __________, and remained s o posted for at leas t 72 c ontinuous ho urs p receding the s ched uled time o f said meeting. __________________________________ R o byn Dens more, C ity S ecretary Page 3 of 88 City of Georgetown, Texas City Council Workshop N ovember 10, 2020 S UBJEC T: P resentation and update regarding Microtransit Request fo r Information (R F I) --Wayne Reed, Assistant City Manage r I T E M S UMMARY: At the J uly 2 8th Council workshop, Council directed staff to pursue a Request for Interest (RFI) for micro-transit service. This pre sentatio n is intended to provide Co uncil with an update o n the responses to the RFI and engagement with the Georgetown He alth Fo undation (G H F) as we ll as seek direction on next steps. The City issued the R F I on Septembe r 2 1st. The City received eight (8) responses: Lyft, Uber, Bus, Laz Karp, M yle Technologies, RibCo, Wynne Transportatio n, and River No rth Transit L LC (VIA). CapMetro and C ARTS through contract services can also provide micro-transit services. A P owe rP o int pre sentatio n will be provided by Friday, November 6th, alo ng with additional information abo ut the companies that responded to the RFI. City staff members met with Suzy P ukys, Geo rgetown Health Foundation, in October to maintain communication between the City and G H F o n the City’s transit services. M s. P ukys expressed that G H F remains fo c used on trying to make transit service accessible (user friendly) to its co nstituents. City staff will meet with GH F in one week following this presentation to discuss Council’s directio n and if there are opportunities for a continued partnership with G H F on transit services. C ity staff is seeking direction from C ouncil as follows: 1. Does Council support maintaining fixed route bus service until a micro-transit system is established by end of F Y21? 2. Regarding micro -transit service, does Co unc il want to… a. continue to receive Federal funds and i. be a dire c t recipient or subrecipient of Federal funds (using a private company as micro-transit provider); o r ii work with Capital Metro and C ARTS thro ugh contract services (same arrangement as today) 3. Beyond F Y2 1, what is the level of funding Co uncil desires to set aside fo r transit services? F I NANC I AL IMPAC T: Fiscal impact and timing of any expenditures are dependent on Council direction. S UBMI T T ED BY: Karen Frost for Wayne Reed AT TAC HMENT S : Description Microtransit R F I Up d ate P res entation Dynamic R id e S hare Dec is io n Tree S ummary o f R es p o ns es to R F I Trans p o rtation S ervices R F I S tructure Page 4 of 88 Microtransit/Dynamic Ride Share RFI Update Georgetown City Council November 10, 2020 Page 5 of 88 Presentation Overview • Recap Council direction from June 9 th and July 28th Workshops • Transportation Services (Microtransit) RFI Responses • Transition Process (from Fixed Route Bus to Microtransit) • Feedback and Direction Page 6 of 88 Recap of June 9th and July 28, 2020 Presentations Page 7 of 88 4 Council Direction from June 9, 2020 • Council gave Staff direction to look into different transportation platforms such as Microtransit or Dynamic Ride share. • Pursue an RFI/RFP for microtransit/ ride share • Council also wanted to maintain transportation services for the citizens that are currently using the transit system. Page 8 of 88 5 Recap from July 28, 2020, Microtransit / Ride Share Update •Staff developed a draft RFI (Request for Information) •The RFI will allow the City of Georgetown to gain information on the companies that have interest in providing transportation services to the City. •The RFI will also allow the City to see what other transportation platforms might be available. •It will help define a scope of work for a request for proposals after learning more about the capabilities and services available for microtransit/ride share. Page 9 of 88 Council Direction from July 28, 2020 • Council directed staff to proceed with issuing an RFI to solicit interest from companies to provide microtransit services • Next Steps included: • RFI Issued (Sept. 9 th) • RFI Closed (Oct. 23 rd) • Provide results to City Council (Nov. 10 th) 6 Page 10 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Page 11 of 88 Microtransit/Dynamic Ride Share RFI Responses • City received 8 responses to the RFI 8 ** Average wait times, total number of rides, total number of driver hours, percentage of demand met, Average vehicle utilization. Page 12 of 88 9 Summary of Microtransit/Dynamic Ride Share RFI Response •Five firms have relevant experience partnering with municipalities and/or counties providing demand-responsive transport; •There is a range of experience providing services for seniors/disabled; •Firms can provide real-time data on ridership and services; •Four firms expressed ability to provide pick-ups at both “virtual and curbside” stops and two others stated they provide “curbside” pick-ups; •Six firms can provide customers support for scheduling rides by a call center and a mobile app; and •All but one explained how they can provide reports on metrics Page 13 of 88 10 Examples of Partnerships between Firms and Municipalities Via Transportation •City of Arlington - December of 2017, the City of Arlington replaced an underutilized fixed-route bus with Via’s shared-ride, on-demand transit solution. Using a fleet of 22 custom-branded vans, the service allows riders to travel anywhere within the service zone(s); and •CapMetro/City of Austin – August 2019, we work with the City of Austin, CapMetro and the Capital Area Rural Transportation System (CARTS) to manage a microtransit service in several suburban and rural zones. This service resulted from Via’s microtransit pilot with CapMetro in 2017, when we replaced an underutilized dial-a-ride service with a shared, on- demand transit service for both general and paratransit-eligible riders. Page 14 of 88 11 Examples of Partnerships between Firms and Municipalities LAZ Karp (with TransLoc) Johnson County, Kansas – 2019: partnership between Johnson County, KCATA and TransLoc, a successful on-demand service was launched in Kansas City in 2019. In only one month, the on-demand service launched with TransLoc had out-performed the total number of rides the previous on-demand pilot completed in an entire year. Gwinnett County - September 2018: first on-demand project deployed in the state of Georgia. Together, Gwinnett and TransLoc deployed a six-month deployment in Snellville. Ridership for this service has grown from less than 100 trips per day upon launch to approximately 250 trips per day two months into the pilot. Page 15 of 88 12 Transition Process: From Fixed Bus Route System to Microtransit Service Page 16 of 88 Transition from Fixed Bus Route Transit to Microtransit/Dynamic Ride Share Private Provider (using Federal funds) Microtransit Platform Public Provider (such as Capital Metro and CARTS) Planning Process, Interlocal Agreement, and Create Transition Plan (3 – 4 months) Implement Transition Plan (1 month) Implement New Service as soon as April/May 2021 Issue RFP, Become Direct Recipient, Hire FTE, and Create Transition Plan (9 months) Implement Transition Plan (3 months) Implement New Service (Goal is no later than December 2021) Regardless of which option, the City will need to amend Transit Development Plan to add Microtransit/Dynamic Ride Share Service 1. Public Engagement 2. Council adoption of TDP Addendum (3-5 months) If the City goes with “Private Provider using Federal Funds”,it will also need to… 3. Submit to CAMPO and CapMetro for inclusion in expanded service agreement 4. Planning Agreement with CAMPO – Service Expansion Plan & TIP (3-5 months) Page 17 of 88 Council Feedback and Direction City staff is seeking direction from Council as follows: 1. Does Council support maintaining fixed route bus service until a microtransit system is established by end of FY21? 2. Regarding microtransit service, does Council want to… a.continue to receive Federal funds and … i. be a direct recipient or subrecipient of Federal funds (use of private company as microtransit service); or ii.work with Capital Metro and CARTS through contract services (same as today) b.not receive Federal funds and implement a microtransit service using local dollars? 3. Beyond FY21, what is the level of funding Council desires to set aside for transit services? •FY 2021 Budget ($392,301 in FTA Funding and $619,369 in Local Match Funding = $1,011,670) Page 18 of 88 City of Georgetown Microtransit/Dynamic Ride Share Decision Tree November 10, 2020 Private Provider (using Federal funds) Microtransit Platform Public Provider (such as Capital Metro and CARTS) City Submit Application to FTA to become a Direct Recipient of Sec 5307 Funds (up to 9 months) Regardless of which option, the City will need to Amend Transit Development Plan to add Microtransit/Ride Share 1. Public Engagement: open houses, on-line, and other 2. Council adoption of TDP Addendum (3-5 months) Create Transition Plan (3 months) Hire COG Public Transportation Administrator (3-5 Months) Concurrent If the City goes with “Private Provider using Federal Funds”, it will also need to… 3. Submit to CAMPO and Cap Metro for inclusion in expanded service agreement 4. Planning Agreement with CAMPO – Service Expansion Plan & TIP (3-5 months) Negotiate and Approval of Interlocal Agreement (3 months) Implement Transition Plan (3 months) Implement New Service (Goal is no later than December 2021) Create Transition Plan (3 months) Implement Transition Plan (1 month) Issue RFP – must follow strict federal programs and requirements. For example, the RFP will need to include federal clauses to use Section 5307 Funds (3 months) Implement New Service as soon as April/May 2021 Planning Process (CARTS, CapMetro, and City to define level of service and scope micro-transit program) (3 months) Concurrent 9 mo n t h s t o t a l 3 – 4 m o n t h s t o t a l Page 19 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Excerpts City of Georgetown, October 2020 Page 1 of 12 Summary Chart of Transportation Services RFI Responses ** Average wait times, total number of rides, Total number of driver hours, percentage of demand met, Average vehicle utilization Provider Experience Innovation Performance Experience Micro-transit Municipal (At Least 5) FTA Eligible FTA Experience (Funding) Seniors/Disabled Services Real-Time Data Virtual / Curbside Stop App/ Call Center Typical KPIs** Various Reports River North Transit (VIA) Began 2013 Yes Yes Sub-Recipient Yes Yes Both Both Yes Yes Laz Karp TransLoc Yes Yes Reporting Only Yes Yes Curbside Both Yes Yes Uber 2009 Yes Yes Reporting Only Yes Yes Both Both Yes Yes Lyft 2012 Yes Yes Reporting Only Yes Yes Both Both Yes Yes RideCo 2014 Yes Yes Reporting Only Yes Yes Both Both Yes Yes Myle Tech 2009 NA NA NA Yes Yes Curbside Both Yes Yes BUS NA NA NA Yes Yes NA App Yes Yes Wynne Transportation 1986 (Charter Service) NA NA NA Yes NA NA NA NA NA Page 20 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Excerpts City of Georgetown, October 2020 Page 2 of 12 River North Transit, LLC (subsidiary of Via Transportation, Inc) Introduction to Via Via has been in business since 2012, and in 2013, we launched our first microtransit service, designed to provide convenient and affordable shared rides. Inspired by the potential of shared rides to alleviate congestion and reduce single-occupancy vehicle use, our co-founders — Daniel Ramot (CEO; Ph.D from Stanford in neuroscience) and Oren Shoval (CTO; Ph.D from the Weizmann Institute in systems biology) — applied their knowledge of complex data networks and machine learning to build a digital platform that could optimize the assignment of ride requests across a fleet of vehicles. With this technology, they sought to serve more shared rides with fewer vehicles, thereby reducing congestion, lowering emissions, and expanding shared mobility. Over the past seven years, we have not only made this platform into the world’s most advanced microtransit system, but built additional capabilities to manage every aspect of public mobility, including paratransit, senior transportation, integrated trip planning and payments systems, electric vehicle (EV) charge management, autonomous vehicle (AV) fleet management, school bus routing, operations, and dynamic road-usage charging (RUC). We have deployed innovative mobility solutions with over 150 cities, public transport agencies, and private operators around the world. In Texas alone, we power several services, including our turnkey microtransit services in Arlington, Fort Worth and Travis County. Across all Via deployments, we have provided more than 80 million rides to date. Our partners leverage the Via system for a variety of aims — from creating transportation systems in suburban or rural areas that previously lacked transit options, to providing accessible services for those with limited personal mobility. Project Manager Partner Success Principal Matt Deery will serve as Via’s Project Manager and primary point of contact for the City. Matt brings specialized expertise in managing several Via deployments, including our microtransit services in Sault Ste. Marie, Canada and Austin, Texas Contacts Sophia Witte Strategy Associate Principal Via Transportation, Inc. (949) 280-6944 160 Varick Street, Floor 4 New York City, NY 10013 sophia@ridewithvia.com Rob Benner Urban Mobility Associate Principal Via Transportation, Inc. (617) 894-6819 160 Varick Street, Floor 4 New York City, NY 10013 rob.benner@ridewithvia.com Page 21 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Excerpts City of Georgetown, October 2020 Page 3 of 12 River North Transit, LLC (Via) continued… Projects  City of Arlington - December of 2017, the City of Arlington replaced an underutilized fixed-route bus with Via’s shared-ride, on-demand transit solution. Using a fleet of 22 custom-branded vans, the service allows riders to travel anywhere within the service zone(s). As a testament to the service’s success, Via, the City, and UT Arlington partnered to develop a winning proposal to the 2019 Federal Transit Administration’s Integrated Mobility Innovation (IMI) Program. Via and the City are planning to grow the service to cover the entire city in 2021, expanding the fleet to 68 vehicles. The partnership with Arlington represents the power of Via’s microtransit solution to transform a city’s mobility landscape: prior to Via, Arlington had been the largest U.S. city without a public transportation system, and it has since emerged as the first city to run solely on microtransit.  City of Birmingham, Alabama, Via powers Birmingham On-Demand, a shared-ride on-demand transit service in an eight square-mile area of the city. The service transports residents in custom-branded vehicles, with the most common pick-up and drop-off points being grocery stores in downtown Birmingham, local bus and train stations, and student housing buildings at the University of Alabama. Since launching in December of 2019, the service as delivered nearly 18,000 rides, achieved an average trip rating above 4.8/5, and maintained an average wait time around 8 minutes. Beyond exceeding ridership expectations, the service has reached the City’s target rider cohorts of low-income residents, job-seekers, and those with mobility impairments. For example, we provide free ride coupons to seniors and low-income residents in need. Of all riders, 25% have a long-term mental or physical disability, and 60% have an annual household income below $60,000.  CapMetro / City of Austin - Austin, Texas and the surrounding Travis County area, we work with the Capital Metropolitan Transportation Authority (CapMetro) and the Capital Area Rural Transportation System (CARTS) to manage a microtransit service in several suburban and rural zones. This service resulted from Via’s microtransit pilot with CapMetro in 2017, when we replaced an underutilized dial-a-ride service with a shared, on-demand transit service for both general and paratransit-eligible riders. Within a year of the pilot’s operation, Via decreased the cost-per-passenger by 50%, quadrupled daily ridership, and achieved an average customer rating of 4.8/5. Based on the pilot’s success, CapMetro and CARTS selected Via to power an expanded microtransit service, designed to connect suburban and rural communities to the Austin transit network. The service launched in August 2019 in five distinct zones, and in December 2019, CapMetro again expanded its partnership with Via to add a sixth zone. Experience with Seniors o City of Newton, Massachusetts o Hampton Roads Transit (HRT) – Southeast Virginia Page 22 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Excerpts City of Georgetown, October 2020 Page 4 of 12 LAZ Karp Based in Hartford, CT, LAZ is the 2nd largest Parking and Transportation Company in the U.S., managing over 3,000 properties with 350 shuttles nationwide in 403 cities, managing $1.4 Billion in revenue per year on behalf of our clients and employing 13,300 team members. We have invested millions into our systems in order to provide our clients with state-of-the-art reporting capabilities, cloud-based management systems and transportation technology. We achieve results for our clients by designing custom solutions that blend realistic and relevant innovation, based on our team’s expertise and knowledge of the Municipal Environment. Laz has over 20 years of transportation experience, from large hub airports like LAX, to universities like the University of California, to medical centers like Kaiser and municipalities like the County of Alameda and the City Newport Beach, CA. LAX International Airport 40 Busses 24/7 Sacramento Airport 35 Busses 24/7 Univ of CA, Irvine 7 Busses Daily County of Alameda 9 Vehicles Daily City of Dana Point 5 Vehicles Daily LAZ has national relationship with TransLoc to provide the hardware and software solutions to operating our transit programs. TransLoc has been at the core of modernizing transit operations with its cloud-based transit solutions since 2004. In 2015, TransLoc developed an on-demand rider app. Today, over 130 cities, municipalities, and universities across North America have partnered with TransLoc to launch an on-demand service and provide their customers with a new, flexible way to travel. Projects  Johnson County, Kansas – 2019: TransLoc has had success with Johnson County Transit, Kansas. As part of a public-private partnership between Johnson County, KCATA and TransLoc, a successful on-demand service was launched in Kansas City in 2019. The service hours are Mondays through Fridays, 6 a.m. to 8 p.m. The goal was to improve customer satisfaction, reduce operating costs, create better first-/last-mile connections. RideKC had previously launched a van-hailing on-demand service, called Bridj that was operated in Kansas City’s downtown area in March 2016 but shut down a year later. In only one month, the on-demand service launched with TransLoc had out-performed the total number of rides the previous on-demand pilot completed in an entire year. Some data includes: an average ride time of 13 minutes; 145 passengers served daily; average trip length of 5.4 miles.  Gainesville, Florida – September 2019: Go-RTS launched a TransLoc on-demand pilot in September of 2019 in the East Gainesville region of the city. The service runs two peak hour services Monday-Friday from 5:30am-8:30am and from 4:30pm- 7:40pm. There is currently no cost to use the service. Goals: Improve service efficiencies, improve access and connections to fixed-route solutions. Primary use case is a first mile, last mile service connecting the community to the local transit hub, and commuting to and from school/work. Following launch, the service has maintained approximately 80 completed rides/day, and an average of 7-8 riders/vehicle hours. TransLoc has helped reduce walk-up riders from 50% of requests in September to 20% in December, 2019. Page 23 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Excerpts City of Georgetown, October 2020 Page 5 of 12 LAZ Karp continued  Gwinnett County was the first on-demand project deployed in the state of Georgia. Together, Gwinnett and TransLoc deployed the service in September 2018. Goal: Create a low-cost service option for citizens. Since on-demand was something new for the county, it ran as a six-month deployment in Snellville. Ridership for this service has grown from less than 100 trips per day upon launch to approximately 250 trips per day two months into the pilot. County officials are considering offering similar services in Buford and Lawrenceville areas as well. Long term, there are seven identified areas of the county without local bus service that could be best served by on-demand launches over the next 20 years. Operating hours: the door-to-door service began September 17, 2018 and is offered Mondays through Saturdays. Designated service hours are 6 a.m. to 8:30 p.m. on Mondays through Fridays and 7 a.m. to 7 p.m. on Saturdays. The service uses buses that seat up to 12 riders. During the pilot period, the service is being offered without a fare. Page 24 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Excerpts City of Georgetown, October 2020 Page 6 of 12 Uber Uber was founded in 2009 to solve an important problem: how do you get a ride at the push of a button? More than fifteen billion trips later, Uber has developed our Platform on the principles of service quality, reliability, affordability, and safety. Today, more than 4 million drivers access Uber’s technology across all deployments. Our Uber Transit team partners with local cities like Georgetown to increase ridership, reduce operating costs, increase accessibility, and enhance the customer experience. Uber offers a technology platform that allows you to connect riders, in real-time, with a network of drivers and vehicles. To use Uber, riders download the Uber App onto their smartphones through the iTunes or Google Play stores. Once ready to request a ride, riders open the App, enter their target destination, and the app automatically sets a pickup location using GPS. Riders have the option of entering an exact address or searching for a venue name by tapping the pickup location bar at the top of the screen. After setting their destination and pickup location, riders press the “Request” button at the bottom of the screen and are subsequently matched with a nearby driver who accepts the ride request. If the ride matches your program parameters (where, when, who) it will automatically appear as an option in the Uber App. Projects  Boston, MA – August 2016: The MBTA offers an opt-in Paratransit Pilot program with Uber to provide on-demand service to its paratransit riders. Customers who are eligible for its “The RIDE” service receive a limited number of subsidized TNC rides per month.  Town of Innisfil, Ontario – May 2017: Uber and the Town of Innisfil worked together to develop Canada’s first ridesharing and transit partnership, Innisfil Transit; a safe and convenient on-demand, shared rides platform powered by Uber and subsidized by the Town of Innisfil. Fares vary between $4 - $6 depending on location and the service is available 24 hours a day, seven days a week.  Kyle, Texas – September 2020: The City of Kyle, Texas lacked a transit system and partnered with Uber to provide 24/7 affordable transit options to individuals travelling within city limits. After paying the first $3.14 of a ride, users receive $10 subsidy off of UberX sedans and wheelchair accessible vehicles.  San Rafael, CA – July 2020: On-demand public transit platform to operate agency-owned vehicles for microtransit service in coordination with a subsidy program for Uber rides. This program is through coordination between Marin Transit and the Transportation Authority of Marin. Page 25 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Excerpts City of Georgetown, October 2020 Page 7 of 12 Lyft In 2012, Lyft introduced its platform for on-demand ridesharing–a convenient, safe, and affordable transportation option that fills empty seats in passenger vehicles already on the road by matching drivers and riders via a smartphone application. Today, Lyft is a fixture in many local communities. We facilitate millions of rides every day across 360+ cities, and employ nearly 5,000 people distributed across 30+ regional and local offices. With the recent integration of real-time transit information into our app and the addition of bikeshare and scooter systems to our product offerings, Lyft has grown to become a truly multimodal transportation company. More than just a technology platform, Lyft is also a transportation planning partner. We have a proven track record of executing multi-year contracts with cities and transit agencies, with over 90+ partnership programs launched to date—including with the City of Georgetown. We have used these opportunities to pioneer innovative service models that are helping our partners enhance community mobility, and improve access to regional public transportation networks in cities across the United States. These partnerships include dozens of suburban transit, first/last-mile, and rider-choice paratransit programs built around our ridesharing technology platform. Projects  Denton County – January 2018: DCTA has long struggled to provide convenient, cost-effective transit service to the lower-density, suburban communities of Highland Village and north Lewisville. While DCTA’s Connect RSVP served as a lifeline for residents who didn’t have transportation options, riders were required to schedule trips at least a day in advance, and the service struggled for years with high operating costs and low ridership. In 2016, DCTA replaced the service with a rideshare-based, on-demand program, now delivered in partnership with Lyft. Today, riders can activate a transit pass directly in their Lyft app, making them eligible for free rides up to $13. The subsidy is available for any trips that begin and end within the designated Highland Village Lyft Zone.  Monrovia, CA – March 2018: City of Monrovia partnered with Lyft to launch the GoMonrovia program. Through the GoMonrovia program, we have worked to develop a new transportation program that will provide greatly improved mobility options for the suburban user. The program allows residents, employees, and visitors to Monrovia to access a subsidized Lyft Shared ride anywhere in the service area. This unique and innovative public-private partnership was designed to provide the community with enhanced and affordable public transportation options that leverages Lyft as a convenient microtransit solution.  Las Vegas Nevada – June 2018: R TC partnered with Lyft to provide paratransit customers with a new on- demand paratransit service option that provides greater freedom of movement to the paratransit community at a more affordable cost to the agency. Paratransit riders who previously had to book a ride 24-hours in advance can n ow g et a r ide in minutes - expanding their access to new employment, education, healthcare and social activities. In an interview with Mass Transit Magazine, a long-time RTC Paratransit rider, who is low-vision and travels with a service animal, described how the new on-demand paratransit program has transformed her life. “I’ve taken close to 10 rides so far, and it’s a mazing because of what it gives me – freedom.” “ With a Paratransit bus transporting several passengers, a rider would have to schedule a pick-up an hour to 1 .5 hours before the time I need to get to work. Now it only takes me 15 minutes, and all of my Lyft rides have arrived in five minutes or less when I ’ve hailed them. Page 26 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Excerpts City of Georgetown, October 2020 Page 8 of 12 RideCo RideCo’s mission is to provide the technology for the next generation of transit. Since our founding, we have been focused on making transit more accessible for riders and making microtransit a financially sound investment for transit agencies. We envision a future where all public transit services are designed primarily around community, convenience, rider equity, and the overall passenger experience. RideCo has been providing on-demand microtransit services to cities and transit agencies in North America and Asia since 2014. We were the first ever app-based on-demand public transit service in North America. RideCo is the most advanced microtransit technology and services company on the market today and is trusted by clients such as LA Metro, Metro Houston, VIA Metro, and Calgary Transit – agencies which collectively account for over 600 million passenger trips each year. We launched the first ever app-based on-demand public transit service in North America 6 years ago and have since developed innovative features to provide transit agencies and cities with long term, user- friendly, and financially sustainable deployments. One example of this can be seen in our on- demand microtransit service for VIA Metropolitan Transit in San Antonio, TX; this service has achieved a (pre-fare recovery) cost per passenger of less than $8. RideCo consistently achieves service metrics that are far superior to any other on-demand software vendor. Our unmatched productivity is exhibited across all our services, but especially for Calgary Transit On-Demand, a first- last-mile service which boasts an average of 90% shared rides and 7 riders per vehicle revenue hour. During peak hours, this service achieves 25 riders per vehicle hour. The cost per passenger is 20% lower than that of equivalent fixed-route buses, and the service has a 96% on-time record and a 4.9/5 stars average passenger rating. Across all RideCo services we average a 4.8/5 stars passenger rating. Projects  San Antonio, Texas - replaced three underperforming bus routes from a large neighborhood in Northeast San Antonio with fully on-demand microtransit. Riders can book in real time or up to 7 days in advance. Our unique “search-and-book” service model ensures that rides are reserved in our system at the moment of booking, rather than at the time of desired pickup (as is the case with all other microtransit software on the market). This feature allows us to offer each and every passenger an “arrives before” time, which is our guarantee to riders that they will always be dropped off at their destination on time. In turn, this means that riders can travel with confidence, knowing that they will get to work, make their fixed-route transit connections, or get to appointments on time. RideCo’s VIA Link service has a 4.7/5 stars passenger rating, serves over 650 passengers per weekday (on average), and was able to cut per- passenger costs to the agency by over 20%. The rapid success of this service has led to the transit agency to plan expansion to up to 15 additional zones across the City of San Antonio.  Calgary, Alberta - Added an on-demand first-last-mile service to two newly developed neighborhoods in the northernmost part of the City of Calgary. Potential riders living in the zone who could not use transit previously now have a reliable and efficient means of connecting to the city’s fixed-route bus network. This service has a 96% on-time record, a 4.9/5 stars average passenger rating, and a 90% ride sharing rate. This service has achieved a productivity of over 7 passenger trips per vehicle revenue hour (PVH) on average, and a productivity of 25+ PVH during peak hours; this is the highest productivity of any public microtransit service in operation today. Additionally, the per-passenger cost to the transit agency for this service is 20% lower than that of equivalent fixed-route buses would have been in the same zone. Page 27 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Excerpts City of Georgetown, October 2020 Page 9 of 12 The unmatched success of this service has led to a substantial expansion across the city, with 6 additional neighborhoods removing fixed route buses and replacing them with RideCo-powered microtransit.  Cochrane, Alberta - COLT (a.k.a Cochrane On-demand Local Transit) was one of North America’s first citywide on- demand microtransit services. As Cochrane’s population steadily increased, the need for a transit system became apparent to many, including local political leaders. RideCo was contracted to power an on-demand microtransit system, as the Town realized that a microtransit system would be over 65% more cost-effective than a fixed-route bus system and that it would provide a far superior passenger experience than a more conventional fixed schedule/route transit system. Whereas residents of Cochrane before were limited to vehicle ownership as the only option for getting around town, today they can order a microtransit service vehicle to pick them up within 15-20 minutes. Additionally, riders only have to walk 4 minutes to a virtual stop (on average) and 78% of all trips are shared by multiple riders. Passengers overwhelmingly praise the service, rating it 4.6 out of 5 possible stars on average. Cochrane was recently announced as the winner of the Federation of Canadian Municipalities’ 2020 Sustainable Community Award for Transportation. Page 28 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Excerpts City of Georgetown, October 2020 Page 10 of 12 Myle Technologies Myle is a vibrant transportation and technology company dedicated to providing ground transportation solutions across both web and mobile platforms, with a focus on E-HAIL and Non-Emergency Medical Transportation (“NEMT”) markets nationwide. Currently, we operate in the following states: New York, New Jersey, Indiana, Michigan, Texas, Massachusetts, Connecticut, California, Arizona, Florida, New Hampshire, Pennsylvania, Maryland, Washington D.C., and Nevada. Myle has both the experience and a proven track record dealing with government agencies and regulatory bodies in the transportation market. Our Myle Passenger App was approved by the New York TLC to provide both taxi and livery service to passengers throughout the state. For more information on the New York Taxi & Limousine Commission E-HAIL Pilot. As an innovator, Myle is excited to work with the Department of Veterans Affairs to transport people with disabilities and seniors. We believe that our experience, technology, and vision of the future will greatly benefit the passengers and the state overall. Myle has a range of contracts with private healthcare companies and paratransit car service contracts which have been successfully serviced since 2009. Myle’s latest achievement in the medical field is that we managed to hire and screen hundreds of dedicated drivers within a few days to transport patients with COVID 19 to isolation dialysis centers in 10 different states. Myle continues to provide service in those states as demand fluctuates. Projects - NA Page 29 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Excerpts City of Georgetown, October 2020 Page 11 of 12 BUS Bus.com is a leading bus rental platform and a group transportation provider. Over the last six years, We have changed the way groups travel by making it easier than ever to book a bus online. Through our unique mix of technology and award-winning customer service, we are modernizing the charter bus industry by providing service across North America that is safe, easy, and affordable. Bus.com has the ability to grow rapidly and provide scalable solutions to our customers. Backed by the industry’s biggest players such as BMW Ventures, we have been awarded long-term bus transportation contracts with Spartan Race, Cirque du Soleil among many others. Our mission is to offer groups of the world an easy and modernized transportation experience, from booking to making memories. Bus.com’s focus and strategy is on quality of service, cost effectiveness, efficiency and safety. Bus.com would be partnering with Blaise Transit as an on-demand technology partner, and with local and reputable bus operators. 4 Projects  Laval, Quebec: The transit authority of Laval (STL) engaged our technology partner (Blaise) in 2019 to evaluate the potential of on-demand transit. Through simulations, Blaise demonstrated that if the fixed bus lines in major city corridors were replaced with an on-demand service, 99% of the trips could be served while increasing the farebox recovery ratio by 34%, and offering trips that were 11% shorter on average.  Saguenay, Quebec: The Saguenay transit authority (STS) worked with our technology partner (Blaise) to run a network analysis and cost-benefit analysis using the existing transit data and Blaise’s optimization technology. While the majority of these results cannot be shared publicly, they managed to show average reductions in passenger trip time of 16-22% compared to the existing fixed bus service.  Special Events and Partnerships: At Bus.com, we pride ourselves in our strong partnerships with music festivals and events all throughout North America. Having been exclusive partners to large event organizers such as Coachella, Electric Forest, and the National Basketball Association, Bus.com is a veteran partner who can help travelers and event organizers to identify, plan, and execute complex routes. Page 30 of 88 Transportation Services (Microtransit/Dynamic Ride Share) RFI Responses Excerpts City of Georgetown, October 2020 Page 12 of 12 Wynne Transportation Mission and Vision Statement: To provide its Client/Partners with the best possible service, with the highest of quality, in the safest environment possible at the right time for the right price, this creates maximum value for their ground transportation expenditures and creates Client/Partners for life. Wynne launched in the winter of 1986 as a specialty vehicle lease management company serving the ground transportation industry. During this part of our history, we derived the majority of our revenues from limousine leasing contracts with locally DFW based airport sedan and limousine companies. In March 2008 Wynne acquired Priority One Motor Coaches and its fleet of late model Van Hool motor coaches. Priority One Motor Coaches had been in the chartered coach industry since 1995, concentrating on the high school and collegiate, special corporate events, and sports events industries. Projects  Bell Helicopter – Employee Campus Shuttle  Capital One – Employee Campus Shuttle  American Airline – Employee Shuttle for training Page 31 of 88 STRUCTURE OF RFI Please provide the following information for the company interested in qualifying for a potential “Request for Proposal” in the upcoming transportation services contract. Information provided may be with any governmental agency (city or county). 1. Company History o Mission and Vision Statement o Years in business o Key Personnel o Background of Company o Letters of Reference 2. Experience o List experience providing transportation services to city, county, or other entity within the past 5 years (maximum 5 contracts) o Contracts must be with municipalities or entities that have a population of 40,000 or more o Explain your experience in using Federal Transit Administration Funding for a Ride Share Program o Explain your experience in meeting Federal Transit Administration requirements o Does the company have experience managing riders that have disabilities or that may be elderly? The City of Georgetown has a significant senior population 3. Innovation o Demonstrate innovative solutions provided to client and customers to address real world challenges and opportunities that have improved efficiency in service delivery, such as: o Avg Wait time o Avg trip time o Curb side stop vs Virtual stop o Mobile App vs Call Center o Real Time Information to customers 4. Performance and Data o Include Key Performance Indicators o What performance management does the company offer? o Describe data tracked, method of tracking, and information or reports provided to client including how often o Describe how performance management advance the goal(s) or vision(s) of the company? 5. Insurance and Fares o What are the minimum insurance requirements that your company carries for the services that your company provides? o What are the average fares for services? o Is there a discount for seniors and for children under the age of 17? . Page 32 of 88 RFI / RFP TIMELINE RFQ Key Events General Schedule Key Event Estimated Schedule City Council Workshop of RFI July 28, 2020 RFI Release Date Mid August 2020 Deadline for Questions on RFI Late August 2020 RFI Deadline for Submissions Mid September 2020 Review Responses Mid-Late September 14-30, 2020 City Council with recommendations and direction Mid October 2020 Should an RFP be issued RFP Issued Mid October 2020 RFP Mandatory Pre-proposal Meeting Early November 2020 RFP Open for 30 days – close Mid November 2020 Review proposals December 2020 City Council with recommendations Mid January 2021 Issue contract Early February 2021 Transition Plan to new contract February – March 2021 Transition complete October 2021 Page 33 of 88 City of Georgetown, Texas City Council Workshop N ovember 10, 2020 S UBJEC T: P resentation and discussion of the City of Georgetown Organizational and Operational Excellence Office -- Christina Richison, Business Improvement P rogram (B IP ) M anager, Seth Gipson, P erformance Management P rogram (P M P ) M anager, Amy M e rtink, Business P rocess Analyst I T E M S UMMARY: The Georgetown Business Improvement P ro gram (BIP ) was developed in 2014 and built on three pillars: P ro gram and P roject Management, Business P rocess M anagement, and Organizational Change M anagement. The mission o f B IP was to provide a c ollaborative structure and resources for o rganizational development through proce ss improve ment and program manageme nt in order to make the organization better. The Georgetown P M P, established in 2017, is a structured program that is inspire d by City’s Vision and built around Service Areas’ Missions, Strategic Goals, and P erformance Indicato rs to drive better outcomes. This pro gram is abo ut helping the City to a) be aware of performance to pro mo te rapid and sustained improvements to achieve excellence in the operation and management o f service delivery; b) increase commitme nt to continuo us process improvement; c ) use data to make informe d de cisio n-making; and d) provide oppo rtunities for employee development. The City wo rked with Leadership ICM A over 1 0 months in 2019 to create strategies to expand the B IP to a city-wide program in orde r to provide staff across the City the too ls necessary for better pro ject and pro cess management. A part of those strategies included how the BIP and P M P could wo rk together to create a more ro bust re so urc e for the organization. In October 2019, the city brought the programs together into a single office and hired a P erformance M anageme nt P rogram M anager. Since the n, the B IP and P M P managers, along with a Business P rocess Analyst that was hire d in M arch of 2020, has wo rked with the City Manage r's Office to develop the Organizational and Operational Excellence (O O E) Office and set the dire c tion for continuous improvement within the City. The team's mission is, "We pro duce real results by equipping and developing our employees to so lve problems and make increme ntal change." This presentation is inte nde d to provide Council with an overview of the role of O OE, the accomplishments to date, and provide insight on what is upcoming. Below are so me o f the items that the O O E has o r is wo rking on. Since J anuary 20 20 , the OO E has develo pe d and implemented a busine ss planning tool, a training academy focused on Lean principles and methodology geared fo r the entire organization (Lean Green Belt) as well as o ne focused on peo ple managers (Lean Green Belt for Leaders), se veral communitie s of prac tic e to create an internal framework of reso urc e s that promotes c ollaboration and support, and a variety of workshops that can be o rdered by departments, such as roo t causes analysis and S W O Ts. Currently, the O O E has held over 40 SW OT workshops, 23 Lean Green Be lt Classes, 9 Le an Green Belt fo r Leade rs, and various other training o pportunities touching ove r 1,0 00 participants this year. F I NANC I AL IMPAC T: N/A S UBMI T T ED BY: Seth Gipson, P M P Manager AT TAC HMENT S : Description P resentatio n Page 34 of 88 Examp le P MP Das hb o ard - C VB Examp le P MP Das hb o ard - C o nservation Examp le Bus ines s P lan Page 35 of 88 O r g a n i z a t i o n a l & O p e r a t i o n a l E x c e l l e n c e O O E N O V E M B E R 1 0 , 2 0 2 0 Economic Development SWOT Workshop Seth Gipson, Christina Richison, and Amy Mertink Page 36 of 88 M i s s i o n : W e p r o d u c e r e a l r e s u l t s b y e q u i p p i n g a n d d e v e l o p i n g o u r e m p l o y e e s t o s o l v e p r o b l e m s a n d m a k e i n c r e m e n t a l c h a n g e . T r a i n i n g S t r a t e g i c G o a l 1 I n c r e m e n t a l C h a n g e S t r a t e g i c G o a l 2 R e l a t i o n s h i p s S t r a t e g i c G o a l 3 James Foutz Kanban Board Kenly Gaynor, Winner of website scavanger huntPage 37 of 88 M o t t o : H e l p i n g s t a f f e a t e l e p h a n t s ... o n e b i t e a t a t i m e Systems Engineering SWOT Workshop Building Inspections SWOT Workshop Joe Sepulveda's Process MapPage 38 of 88 Page 39 of 88 w e a d v a n c e , i n s t i l l , a n d s u p p o r t ... Strategic Thinking & Planning Performance-Based Storytelling Lean Principles & Methodology Change Agents Empowered Staff at All Levels Page 40 of 88 What are we hearing? Positive group interaction Recognition of frustration Excitement Get to hear different perspectives Good open discussion Engaged employees at all levels Discussing problems in new ways Staff input Inclusion This is hard This pushes us out of our comfort zoneNew way of thinking Page 41 of 88 M e t r i c s N u m b e r o f L e a n G r e e n B e l t s T r a i n e d s i n c e A p r i l 2 0 2 0 N u m b e r o f A c t i v e A 3 I m p r o v e m e n t s T o t a l P o t e n t i a l S a v i n g s I d e n t i f i e d T o t a l S a v i n g s A c t u a l i z e d T o D a t e 180 38 $300K $9K I n c r e a s e d c u s t o m e r s a t i s f a c t i o n T r a i n i n g /L e a r n i n g O p p o r t u n i t i e s f o r F i s c a l Y e a r 2 0 2 0 109 Page 42 of 88 Mirna Garcia Management Analyst Improvements (A3) G I S P a r c e l D a t a U p d a t e P r o c e s s E s t i m a t e d n u m b e r o f h o u r s r e d u c e d b y i m p r o v e m e n t T o t a l P o t e n t i a l S a v i n g s I d e n t i f i e d Project 84 $2,407 Holly Pryor GIS Analyst II C u s t o m e r h a s a c c e s s t o m o r e t i m e l y a n d a c c u r a t e d a t a a n d t h e i r r e w o r k /e r r o r s a r e r e d u c e d Value to Customer P l a n n i n g I n t a k e A p p l i c a t i o n S u b m i t t a l P r o c e s s E s t i m a t e d n u m b e r o f h o u r s r e d u c e d b y i m p r o v e m e n t T o t a l P o t e n t i a l S a v i n g s I d e n t i f i e d Project 176 $5,156 T i m e l y r e v i e w s a n d i m p r o v e d c o m m u n i c a t i o n b e t w e e n t h e c i t y a n d a p p l i c a n t s Value to Customer Page 43 of 88 I N T E R N A L D A S H B O A R D S Page 44 of 88 B U S I N E S S P L A N S Page 45 of 88 Page 46 of 88 P u b l i c D a s h b o a r d Page 47 of 88 C o n t a c t : Rachel Frank's Process Map Workshop Geek-up Community of Practice Warehouse Gemba Walk Chr i st ina Ri chi s o n , BI P M a n age r Set h G ip so n, PMP Ma n a g er A m y M e r t i nk, B us i ne s s P r o c es s A n al y s t Page 48 of 88 Page 49 of 88 Page 50 of 88 RECREATION 2020 – BUSINESS PLAN Service Area Mission: To create an environment that provides opportunities for positive experiences and personal growth. Page 51 of 88 ii TABLE OF CONTENTS Organizational Commitment ........................... 3 1. Organizational Chart ................................ 4 2. Key Performance Indicators ..................... 5 3. SWOT Analysis ........................................ 6 4. Action Plan ............................................... 8 Page 52 of 88 Page 53 of 88 Recreation Business Plan 4 1. ORGANIZATIONAL CHART Parks & Recreation Kimberly Garrett, Director Eric Nuner, Assistant Director Recreation Robert Gaylor, Recreation Superintendent Recreation Traci Stengle, Special Services Superintendent Page 54 of 88 Recreation Business Plan 5 2. KEY PERFORMANCE INDICATORS Please list your service area’s strategic goals and key performance indicators. Goal/KPI Description Is this strategic goal associated with an improvement initiative? (Yes/No) Strategic Goal 1 Provide safe, clean, and welcoming spaces to attract and retain visitors. KPI 1 Customer Satisfaction is >90% (Quick Tap survey) KPI 2 Maintain a 70% membership retention rate KPI 3 Attract 5% new members quarterly. Strategic Goal 2 Meet Customer Needs-Facilities, Programs, and Events KPI 1 Less than 10% of programs are cancelled due to lack of enrollment. KPI 2 Facility Space Utilization Percentages KPI 3 Strategic Goal 3 Provide quality programs. KPI 1 Customer Satisfaction is >90% (survey) KPI 2 Importance/Performance Rating > 45 based on program performance matrix KPI 3 Strategic Goal 4 Identify/Maximize Resources KPI 1 Volunteer Hours/Value KPI 2 KPI 3 Page 55 of 88 Recreation Business Plan 6 3. SWOT ANALYSIS A SWOT Analysis is a planning method used to identify internal strengths and weaknesses as well as its external opportunities and threats. SWOT is an acronym, which stands for: Strengths, Weaknesses, Opportunities, and Threats. For each item listed below, there should be a corresponding action item listed in the department’s action plan. STRENGTHS • Maintenance and upkeep of facilities • Mission focused • Resourcefulness • Creative use of space • Value • Team • New team members • Tenured professionals • Diverse offerings • Provide many amenities in one location • Quality programing • Pride employees take in our facilities and programming • Provide opportunities for increasing physical and social health • Provide excellent customer service • Customer relationships • Customer focused service WEAKNESSES • Goals • Consistency of policies/procedures • Frontline turnover • Low cost recovery • Teen/senior center get a lot of customers that don’t check-in • Tell our story • Diversity • Staff training • Facility age • Add more space/additional rec center, space • Balance • Lack of technology • Technologically behind • Need more staff • Job duties – Identify specific job duties and re-org job duties to employees to increase efficiency and productivity • Limited resources (staffing, technology) • Limited resources considering volume OPPORTUNITIES • Young family shift to Georgetown • Young and older events • Take advantage of current employee strengths and desires to use everyone’s full potential • Contract out programs or rentals, maintenance versus new staff • Therapeutic recreation • Change in youth tennis structure • Volunteer program • Sponsorship • Community partnerships • Corporate memberships/partnerships • Grants • Collaboration between areas • New/refurbed parks open doors for new programs • Pickleball growth utilize outdoor courts at parks around town • Doing the small things, but overnight! (just try it!) • CAPRA • Replace outdated facilities (e.g. small water park replaces old pool) • Including new technology in programs • Cemetery software public facing for self-service (identify graves, genealogy) THREATS • River Ranch/TPWD (competitors) • Other facilities (e.g. YMCA) • Private section competition • Not having goals – department (e.g. HEB basket store, HEB, HEB Plus) • Supply exceeding demand (boutiques, low costs/high volume, high cost/low volume) • Not keeping pace with growth • Limited staff = affects customer service • Recruiting and hiring process (HR, IT, Legal) • Support from City department is needed outside of business hours. • Lack of qualified contract staff (tennis instructors) • Damage to facilities due to lack of employees onsite during events. (community center, community room, pavilions) • Community presence • Security • Knowing who’s in the building to keep customers safe • Reliance on other departments to communicate in timely manner • Economy dependent SWOT Page 56 of 88 Recreation Business Plan 7 • Kiosk for customers to use in the lobby • Self-service kiosks for flyers and registration • Economy (recession, etc.) • Revenue expectation • Inefficiency in understanding and communication between outside departments Page 57 of 88 Recreation Business Plan 8 4. ACTION PLAN In the development of your actions around the City Council’s vision and strategies as well as your departments mission and strategic goals, identify action plans that enhance your department’s ability to meet organizational, customer, and workforce requirements. Service Area Mission Statement: To create an environment that provides opportunities for positive experiences and personal growth. Strategic Goal 1: Provide safe, clean, and welcoming spaces to attract and retain visitors City Council Goal Action Assigned Resource (B) Budget (R) Request Start Date Estimated Completion Date Completed % Complete Customer Explore opportunities for controlling access and better utilization of the Teen/Senior Side of the Recreation Center R. Gaylor (R) 10/1/2019 09/30/2020 Internal Business Process Standardize refund policy for memberships, programs and rentals. T. Stengle (B) 05/01/2020 09/30/20202 Page 58 of 88 Recreation Business Plan 9 Strategic Goal 2: Meet customer needs City Council Goal Action Assigned Resource (B) Budget (R) Request Start Date Estimated Completion Date Completed % Complete Cultural Utilize GIS mapping to identify diverse underserved populations R. Gaylor (B) 5/1/2020 9/30/2020 Customer Launch online booking for pavilions. B. Durgin (B) 9/1/2020 9/30/2020 Strategic Goal 3: Positive experience/Personal Growth: Provide quality programs City Council Goal Action Assigned Resource (B) Budget (R) Request Start Date Estimated Completion Date Completed % Complete Financial Assign service categories and target cost recovery goals for all existing and future programs R. Gaylor (B) 6/1/2020 9/30/2020 IBP Establish Program Area Service Objectives. R. Gaylor (B) 6/1/2020 9/30/2020 Page 59 of 88 Recreation Business Plan 10 IBP Complete Lifecycle of a Program R. Gaylor (B) 6/1/2020 9/30/2020 Strategic Goal 4: Identify/ Maximize Resources City Council Goal Action Assigned Resource (B) Budget (R) Request Start Date Estimated Completion Date Completed % Complete Cultural Expand Volunteer Program Department Wide. T. Stengle (B) 10/1/2020 9/30/2020 20 Financial Expand Sponsorships and Donations Program Department Wide. M. Pecorino (B) 6/1/2020 9/30/2020 IBP Adjust organizational structure in order to maximize staff talents and improve efficiencies. E. Nuner (B) 2/1/2020 9/30/2020 20 Customer Technology needs assessment and acquisition. B. Durgin/M. Pecorino (R) 2/1/2020 9/30/2020 10 Page 60 of 88 City of Georgetown, Texas City Council Workshop N ovember 10, 2020 S UBJEC T: P resentation and update regarding the Animal Se rvic e s Department -- April Haughe y, Animal Services Manager and J ac k Daly, Community Se rvices Director I T E M S UMMARY: Staff will provide an update o n the Animal Services de partment, as well as seek City Co uncil concurrence on the approach to enforcement and proposed ordinance changes. F I NANC I AL IMPAC T: N/A S UBMI T T ED BY: J ack Daly AT TAC HMENT S : Description P resentatio n Page 61 of 88 Proposed Changes to Animal Ordinances October 30, 2020 Page 62 of 88 Overview •Introduction and Wins for 2020 •Additions of new areas of regulations •Change of chapter for enforcement purposes •Removal of fees •Kennel inspections •Minor changes to definitions and wording •Current status and next steps Page 63 of 88 Introduction •1 Animal Services Manager •1 PT Veterinarian **posted** •1 Animal Care Supervisor •2 FT Animal Health Technicians •1 FT Animal Shelter Technicians •1 PT Animal Shelter Technicians •1 FT Marketing Coordinator •2 PT Office Specialists •1 Animal Control Supervisor •3 FT Animal Control Officers •700 Cats and Kittens •684 Dogs and Puppies •25 Small Critters •268 Wildlife Page 64 of 88 2020 Highlights •94.2% Live Release Rate, 6th consecutive year achieving “no kill” •50.8% Adoption Rate •24% Return to Owner Rate •14% increase in City License compliance •4522 Animal Control Calls, accounted for 33% of Shelter intakes Page 65 of 88 Kennel Floor Renovation Page 66 of 88 Review Team •Angela Jones, Animal Control Supervisor •April Haughey, Animal Services Manager •Jack Daly, Community Services Director •Jim Kachelmeyer, Assistant City Attorney Page 67 of 88 New Code Additions •Temporary petting zoos included with theatrical exhibits •Current regulations exist only in the Unified Development Code for land zoned as agricultural. •Proposing requirement of transition areas for temporary petting zoos. New Code Additions Page 68 of 88 •Bee keeping is not currently regulated within the City Code. •Animal Control received several calls regarding bee colonies over the past year. •Precedence of regulation with neighboring cities. •Modeled after Round Rock. •Similar to the regulation of Urban Chickens. •Langstroth-type hive with removable frames. •Provided with a water source. •Not within 10 feet of the property line of 50 feet from the residence of another. •Bee colony density determined by size of property. •Queen from bee stock bred for gentleness and non-swarming characteristics. New Code Additions –Bee Keeping Page 69 of 88 Deer Feeding •Intentional feeding of deer •Currently located in Title 8 - Health and Safety and regulated by Code Compliance. •Move to Title 9 –Animals •Places all animal regulations under the regulation and enforcement of Animal Services. •Reflects current practice of being referred to Animal Control Page 70 of 88 Animal Services Fees and Kennel Inspections •Removing fees from ordinances. •Align with other City departments. •Requires annual director review. •All changes require council approval. •Kennel inspections. •Ch. 7.02.-Licenses and Permits, Sec. 7.02.020. -Kennel permit; requirements. •Part of the ordinance that has never been enforced. •Explored the idea of the removal of this ordinance. •Discovered at a requested inspection the need to keep it due to lack of understanding on how to report bites and quarantine for rabies control. •Remove training and breeding from permit requirements. Page 71 of 88 Minor Changes •Language cleanup and enhanced definitions for greater clarity. •Specifying that an electric fence is not a recognized means of confinement, resulting in the dog being at large. •LRCA or designee offering home quarantine. •Improved alignment with SOPs. •Impoundment at a maximum of 14 days, unless arrangements have been made with ASM. •Increased length of time for mandatory spay/neuter to 30 days with 45 days to notify department. Page 72 of 88 Current Status and Next Steps •Initial review with ANSAB completed October 8, 2020. •Legal is checking for alignment with State Law, the Animal Welfare Act, and other City Ordinances and completing a language clean-up. •Final review with ANSAB at the November meeting. •First reading of ordinance at City Council on November 24, 2020. Page 73 of 88 City of Georgetown, Texas City Council Workshop November 10, 2020 S UBJEC T: P resentation and discussion on a request for a development agreement for Canyons at HCH Ranch -- Sofia Nelson,P lanning Director I T EM S UMMARY: P resentati on P urpose: P resent a request for a development agreement. Seek direction on the proposed terms of the agreement Devel opment Request: The proposed development is located on the far western edge of the City's ETJ. The property is more specifically located at the corner of FM 3405 and CR 289. The property owner is seeking to develop an approximately 364 acre tract of land into 186 single family lots (minimum lot size is 1 acre). The proposed terms of the development agreement are outlined below: Development S tandard UDC Standard Proposal Annexation Properties in the ET J that desire or require fire flow service from the C ity of G eorgetown shall first submit a petition for voluntary annexation R etain ET J status C ul-de-S ac Length 20 lots or 500 feet 1750’ S idewalks Two 6’ sidewalks along a residential C ollector 1 - 6’ sidewalk P rivate S treets All newly created streets shall be public streets, except for local streets serving non-residential Multi-lot developments G ated private street development Di recti on Requested: Seek direction on the proposed terms of the agreement F INANC IAL IMPAC T: n/a S UBMIT T ED BY: Sofia Nelson, P lanning Director AT TAC HMENT S : Description presentation proposed subdivision loc ation map future land use map Page 74 of 88 1 Canyons HCH Ranch Development Agreement Request City Council workshop November 10, 2020 Page 75 of 88 2 Presentation Overview •Purpose of Presentation •Review of Overall Development Plan •Developer Proposed Terms •Direction from City Council on proposed terms Page 76 of 88 3 Purpose •Present a request for a development agreement. •Seek direction on the proposed terms of the agreement Page 77 of 88 4 UDC Guidance for Development Agreements In determining whether to approve, approve with modifications or disapprove a proposed Development Agreement or amendment, the City Council shall consider the following matters: 1.The proposed agreement promotes the health, safety or general welfare of the City and the safe orderly, and healthful development of the City. 2.The proposed agreement is consistent with the Comprehensive Plan. Page 78 of 88 5 Canyons at HCH Ranch Canyons @ HCH Ranch Page 79 of 88 6 Comprehensive Plan Guidance Page 80 of 88 7 Canyons at HCH Ranch •364.2 acres •188 residential lots •Smallest lot size is 1 acres. Page 81 of 88 8 Proposed Request Terms Development Standard UDC Standard Proposal Annexation Properties in the ETJ that desire or require fire flow service from the City of Georgetown shall first submit a petition for voluntary annexation Retain ETJ status Cul-de-Sac Length 20 lots or 500 feet 1750’ Sidewalks Two 6’ sidewalks along a residential Collector 1 -6’ sidewalk Private Streets All newly created streets shall be public streets, except for local streets serving non-residential Multi-lot developments Gated private street development Page 82 of 88 9 Canyons @ HCH Ranch Request for sidewalk variance Page 83 of 88 10 Direction from City Council on proposed terms Development Standard UDC Standard Proposal Annexation Properties in the ETJ that desire or require fire flow service from the City of Georgetown shall first submit a petition for voluntary annexation Retain ETJ status Cul-de-Sac Length 20 lots or 500 feet 1750’ Sidewalks Two 6’ sidewalks along a residential Collector 1 -6’ sidewalk Private Streets All newly created streets shall be public streets, except for local streets serving non-residential Multi-lot developments Gated private street development Page 84 of 88 13 27 F-6 F-4 28 27 26 24 23 22 21 20 19 18 17 16 15 14 13 11 10 9 8 25 12 6 7 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 5 6 4 63 65 64 56 55 54 53 52 51 50 49 48 23 22 21 20 19 18 17 16 15 14 74 7372 71 69 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 6867 60 59 3 1 29 28 27 26 25 24 23 32 33 34 35 36 31 30 29 26 25 23 22 21 16 15 14 11 10 9 7 6 5 4 3 2 37 45 44 43 4241 40 39 38 1 2 3 4 6 5 4 3 2 1 11 58 12 4 6 7 8 10 2 4 3 2 1 6162 29 28 27 26 57 25 5 2 3 5 1 24 13 20 19 18 17 24 BENCHMARK IRSC-YELLOW HAYNIE CONSULTING EL=1007.62' N=10229919.5585 E=3086890.3163 1 28 66 12 8 9 70 29 33 31 30 32 WATER LINE EASEMENT CHISHOLM TRAIL SPECIAL UTILITY DISTRICT NOT TO EXCEED 20 FT. IN WIDTH SPECIFIED AS 15 FT. WIDTH CENTERED ON EXISTING WATER LINE DOC. 2001028840 O.P.R.W.C. WATER LINE EASEMENT CHISHOLM TRAIL SPECIAL UTILITY DISTRICT NOT TO EXCEED 20 FT. IN WIDTH SPECIFIED AS 15 FT. WIDTH CENTERED ON EXISTING WATER LINE DOC. 2001028840 O.P.R.W.C. A.JOHN M. DAY AND WIFE, GEORGIA M. DAY CALLED 30.64 ACRES DOC. 2000006996, O.P.R.W.C. 1201 INDIAN SPRINGS RD GEORGETOWN, TX 78633-4900 R039203 B.MIKE MERSIOSKY AND WIFE, ROBBIE MERSIOSKY CALLED 24.21 ACRES DOC 2000028378, O.P.R.W.C. PO BOX 283 GEORGETOWN, TX 78627-0283 R395349 C.MIKE MERSIOSKY AND WIFE, ROBBIE MERSIOSKY CALLED 24.21 ACRES DOC 2001076842, O.P.R.W.C. PO BOX 283 GEORGETOWN, TX 78627-0283 R395351 D.RICHARD D. & ANGELINA CLAWSON DOC 1998032100, O.P.R.W.C. 245 YOUNG RANCH RD GEORGETOWN, TX 78633-6653 R334135 & R334137 E.RICHARD D. & ANGELINA CLAWSON DOC 1998032100, O.P.R.W.C. 245 YOUNG RANCH RD GEORGETOWN, TX 78633-6653 R334135 & R334137 F.RONNIE & NANCY P. BLEEKER DOC 199649798, O.P.R.W.C. 219 YOUNG RANCH RD. GEORGETOWN, TX 78633-6653 R334139 G.CARL A. & LAURA M. STAVES DOC 1996005120, O.P.R.W.C. 207 YOUNG RANCH RD. GEORGETOWN, TX 78633-6653 R334141 H.C.M. MENCHU VOLUME 2732, PAGE 4, D.R.W.C. 181 YOUNG RANCH RD. GEORGETOWN, TX 78633-4313 R334143 I.KONRAD J. & SHAWN K. EPPEL DOC 2015015417, O.P.R.W.C. 171 YOUNG RANCH RD. GEORGETOWN, TX 78633 R334145 J.GERALD J. & TERESA HERNANDEZ DOC 2017068389, O.P.R.W.C. 141 YOUNG RANCH RD. GEORGETOWN, TX 78633 R334147 K.TERRY LEE WALLACE DOC 1996052356, O.P.R.W.C. 3320 FM 3405 GEORGETOWN, TX 78633-4064 R334151 L.ROBERT HEATH & DANNIE REBECCA TILL DOC 2013115589, O.P.R.W.C. 3500 FM 3405 GEORGETOWN, TX 78633-4325 R334153 M.DONALD D. ARMSTRONG III & SARAH LYNN BOLTON DOC 2016076701, O.P.R.W.C. 4000 FM 3405 GEORGETOWN, TX 78633 R506354 N.ANTHONY & JENNIFER SMIT DOC 2018058149, O.P.R.W.C. 2840 CR 289 GEORGETOWN, TX 78633 R506355 O.MCKAYLA A. MCHUGH DOC 2019078760, O.P.R.W.C. 2100 CR 289 GEORGETOWN, TX 78633 R506356 P.HAL E. & LAURIE L. HARGROVE DOC 2017089378, O.P.R.W.C. 2800 S. CR 289 GEORGETOWN, TX 78633 R325436 Q.ALLEN & KAREN NAGEL DOC 2005096245, O.P.R.W.C. 2756 CR 289 GEORGETOWN, TX 78633-6621 R325437 R.BOBBY DON, JR. & D'ANN M. HART DOC 2014047902, O.P.R.W.C. PO BOX 699 LIBERTY HILL, TX 78642-0699 R325440 S.KENNETH D. & JUANA JACKSON DOC 2013050192, O.P.R.W.C. 2540 CR 289 GEORGETOWN, TX 78633-6633 R325441 T.MICHAEL J. & CINDY L. FISCHER T.MICHAEL J. & CINDY L. FISCHER DOC 2002045220, O.P.R.W.C. 2412 CR 289 GEORGETOWN, TX 78633-6670 R325449 U.JOHNATHON D. WRIGHT DOC 2016013168, O.P.R.W.C. 2330 S. CR 289 GEORGETOWN, TX 78633 R325451 V.LARRY L. & JANICE J. ALEXANDER DOC 2018109514, O.P.R.W.C. PO BOX 2024 LIBERTY HILL, TX 78642-2024 R325453 W.BRYAN W. & ELIZABETH A. ALEXANDER DOC 2018109513, O.P.R.W.C. PO BOX 1481 LIBERTY HILL, TX 78642-1481 R325454 X.DUDLEY T., JR. & LISA REED CAMPBELL DOC 2018021304, O.P.R.W.C. 2250 CR 289 GEORGETOWN, TX 78633-6631 R327705 Y.JEONGJAE KIM DOC 2017096702, O.P.R.W.C. 729 MUSTANG RIDGE DR MURPHY, TX 75094 R325455 Z.MICHAEL & NEVA KUCHAR DOC 2009067387, O.P.R.W.C. 2188 CR 289 GEORGETOWN, TX 78633 R325456 AA.JOHN CHARLES & AMY NICHOL MCHUGH DOC 1999027678, O.P.R.W.C. 2100 CR 289 GEORGETOWN, TX 78633-6609 R498683 AB.ARRY T. & JENNIFER LODEN DOC 2003071860, O.P.R.W.C. 1936 CR 289 GEORGETOWN, TX 78633 R498684 AC.JUDITH K. & LYNN S. SCHOENING DOC 2008063285, O.P.R.W.C. 3104 OVERLAND ST ROUND ROCK, TX 78681 R325463 & R325471 AD.HOWARD H. CONE TRACT II CALLED 20.00 ACRES DOC 2003045738, O.P.R.W.C. 6 EVERGREEN DR ROUND ROCK, TX 78664-9735 R324071 AE.ANTHONY D. MOORE AND WIFE KIMBERLY KRAMER MOORE CALLED 27.32 ACRES VOL 1884, PG. 150, W.C.D.R. DOC 1990009433, O.P.R.W.C. 1733 CR 289 GEORGETOWN, TX 78633-4049 R324074 & R324074 AF.DAY MINERALS, LP CALLED 36.65 ACRES DOC 2009003800, O.P.R.W.C. 1201 INDIAN SPRINGS RD GEORGETOWN, TX 78628 R419688 AG.DAY MINERALS, LP CALLED 36.65 ACRES DOC 2009003800, O.P.R.W.C. 1201 INDIAN SPRINGS RD GEORGETOWN, TX 78628 R419688 SCALE 1" = 400' Feet 0 400 800 DRAWN BY: PJY/TED CHECKED BY: PJY/BJ PROJ. #: 738-20-04 CONSULTING, INC. HAYNIE Civil Engineers and Land Surveyors Ph: 512-837-2446 Fax: 512-837-9463 TBPE FIRM # F-002411, TBPLS FIRM # 100250-00 1010 Provident Lane Round Rock, Texas 78664-3276 PL O T T E D B Y : t e d h a y n i e PL O T T I M E : O c t 2 9 , 2 0 2 0 - 2 : 4 7 p m DR A W I N G : X : \ 7 3 8 J i m m y J a c o b s \ 7 3 8 - 2 0 - 0 4 H a w e s T r a c t P r e l i m i n a r y P l a t \ S u r v e y P r o j e c t F o l d e r \ D r a w i n g s \ 7 3 8 - 2 0 - 0 4 p r e l i m i n a r y p l a t . d w g PRELIMINARY PLAT OF THE CANYONS AT HCH RANCH A 364.2 ACRE SUBDIVISION, OUT OF THE D. CASANOVA SURVEY, ABSTRACT NO. 128, THE W.A. TURNER SURVEY, ABSTRACT NO. 607 AND THE R. BAKER SURVEY, ABSTRACT NO. 824, GEORGETOWN, WILLIAMSON COUNTY, TEXAS. 2020-14-PP WIND M I L L C A N Y O N C O V E LO N E M E S A T R A I L PA N T H E R C R E E K D R I V E SHEET LAYOUT BL O C K ' A ' BL O C K ' F ' BLOCK 'B' BL O C K ' D ' BL O C K ' C ' BLOCK 'E' 2 OF 15 A.B.C.D.E.F.G.H.I.J.K. L. M. N. O.P. Q. R. S.T.U.V. W.X.Y.Z.AA.AB. AC. AD. AE. AF. AG. WI S T E R I A L A N E QU A I L R I D G E C I R C L E CA P S T O N E OAK WILLOW TRAIL SCEN I C HILLS D R I V E LOST E L M T R A I L F A L L E N O A K D R I V E L O O K O U T C A N Y O N P A S S STONE BLUFF C O V E TEXAS O A K D R I V E TR A I L 2" 25'x25' SIGHT VISIBILITY EASEMENT 2" 25'x25' SIGHT VISIBILITY EASEMENT BL O C K ' F ' 1/2" IRON ROD FOUND (IRF) (UNLESS OTHERWISE NOTED) PHASE LINE 1/2-INCH IRON ROD WITH A YELLOW PLASTIC CAP STAMPED “HAYNIE CONSULTING” SET LEGEND CS LTD YELLOW Page 85 of 88 Exhibit #1 Location 2020-2-DA ALDEA ST CR 2 6 1 BIGVALLEY SPUR FM 34 0 5 INDIAN S P R I N G S R D BELTORRE DR BELTORRE DR DAKOTA DR CO U N C I L R D ALDEA ST CO O P E R S HIL L R D YO U N G RA N C H R D YOUNG RANCH RD MILLS RD BA R I L L A D R SEBASTIA N L N JOSHUA D R AUS T I N ELA I N E DR MARBE LLAWAY WOODLAND HI LLSDR ARAPAHOETRL APACHE TRL ALDEA CV BETHEL S T NAVAJOTRL TEJAS TR L NE C H E S T R L CR 2 8 9 GEORGETOWN HEIGHTSDR CR 289 CHEROKE E T R L SOUTHVALLEYDR LAYTONWAY SWE ETLEAF CV NASONI T R L CR 25 8 CAMP SPRINGSLN WIC H I T A T R L RONAL D WREAGAN BLVD S CR 289 0 0.50.25 Miles ¯ Site Parcels City Limits Georgetown ETJ Page 86 of 88 Open Space Open Space Open Space Open Space Open Space Open Space Open Space Open Space Open Space Open Space Open Space Open Space Open Space Open Space Open Space Open Space Rural Residential Rural Residential Rural Residential Neighborhood Parks and Recreation Parks and Recreation Parks and Recreation Parks and Recreation Parks and Recreation Parks and Recreation Parks and RecreationParks and Recreation Parks and Recreation ALDEA ST CR 2 6 1 BIGVALLEY SPUR FM 34 0 5 INDIAN S P R I N G S R D BELTORRE DR BELTOR R E DR DAKOTA DR CO U N C I L R D ALDEA ST CO O P E R S HIL L R D YO U N G RA N C H R D YOUNG RANCH RD MILLS RD BA R I L L A D R SEBASTIA N L N JOSHUA D R AUS T I N ELA I N E DR MARBE LLAWAY WOODLAND HI LLSDR ARAPAHOETRL APACHE TRL ALDEACV BETHEL S T NAVAJOTRL TEJAS TR L NE C H E S T R L CR 2 8 9 GEORGETOWN HEIGHTSDR CR 289 CHEROKE E T R L SOUTHVALLEYDR LAYTONWAY SWE ETLEAF CV NASONI T R L CR 25 8 CAMP SPRINGSLN WIC H I T A T R L RONAL D WREAGAN BLVD S CR 289 FM 1 4 6 0 BOOTYSCROSSINGRD SUNCI T Y BLVD WIL LIA M S D R NAWGRIMESBLVD LEAND E R R D UNIVERSITYBLVD SAMHOUSTONAVE CHANDLERRD SHELL R D LIMMER LOOP N A USTINAVELAKEWAYDR WUNIVERSITYAVE SAUSTINAVE CR 105 EUNIVERSITYAVE SU N R I S E R D CR 175 WESTINGHOUSE RD CR112 FM 971 NEINNERLOOP CR 1 1 0 DELWE BBBLVD SEINNERL O OP D B W O O D R D P AT RIOTWAY RO C K R I D E L N BE L L G I N R D SOUTHWES T E RNBLVD §¨¦35 §¨¦35 ¯0 0.50.25 Mi Future Land Use/ Overall Transportation Plan 2020-2-DA Exhibit #2 Site Parcels City Limits Georgetown ETJ Future Land Use Community Center Employment Center Institutional Mining Mixed Density Neighborhood Neighborhood Open Space Parks and Recreation Regional Center Rural Residential Special Area Thoroughfare Existing Freeway Existing Major Arterial Existing Minor Arterial Existing Collector Proposed Freeway Proposed Major Arterial Proposed Minor Arterial Proposed Collector \Proposed Rail Page 87 of 88 City of Georgetown, Texas City Council Workshop N ovember 10, 2020 S UBJEC T: Sec. 551.071: Consul tati on w i th Attorney Advice from attorney about pending or contemplated litigation and other matters on which the attorney has a duty to advise the City Council, including agenda items - Litigation Update Sec. 551.072: De l i berati o ns about Real P roperty - Rivehaven -- Travis Baird, Real Estate Services Manager I T E M S UMMARY: F I NANC I AL IMPAC T: n/a S UBMI T T ED BY: Robyn Densmo re , City Secretary Page 88 of 88