The URL can be used to link to this page

Home My WebLink AboutMinutes_LAB_09.04.2018.T inutes offffe—ffi`919i170 Library Advisory Board City of Georgetown September 4, 2018 The Library Advisory Board met on Tuesd.y, September 4, 2018 at 600 p.m. in the first floor conference Room, Georgetown Public Library, 402 W. 8th Street MEMBERS IN ATTENDANCE; Pat Baldwin, Lindsay Cooper, Michael Kelley, Pete Rose, Linda Schaffer, and Thom Sinwell. . 0 * I - . * I 1 0 11 A. �q:�MzenLs wis 1 to address t . As of the deadline, no persons Were signed up to speak on items other than what was posted on the agenda. No action required. B. lbo �u ust 7 2018 Librar tsar Pete Rose, Chair. Motion by Sinwell; second by Kelley to approve the minutes of the August 7, 2018 meeting. Approved 6-0 (Hudson absent . �res n —and discussion onMhe 2030 C arehensive Pla —Susan Watkins, Housing Coordinator and Nat Waggoner, Long -Range Planner. Susan Watkins, Housing Coordinator for the City of Georgetown, gave a PowerPoint presentation explaining the process the City is using to update the 2030 Comprehensive Plan. The Comprehensive Plan helps guide future development and assists the City with allocating resources. Some elements of the current plan have not been addressed: Health and Human Services and Public Buildings and Facilities. Both of these areas are of concern for the Library Advisory Board. Board members had questions concerning the current demographics of Georgetown and demographic projections for 2030. Board members shared concerns about affordability of housing for young families as well as job opportunities and entertainment venues for young professionals. Watkins encouraged board members to participate in a survey at 2030.georgetown.org or participate in an On the Table event happening October 2, 2018. The On the Table event will coincide with National Night Out. No action required. D. �:o�nsider�atlon of �Lib e �Qirec�tqr's r � - Eric Lashley, Library Director. Lashley reviewed patron comments from the library's suggestion box. Lashley did not have the monthly circulation statistics available to the board but will review August's statistics during the October meeting. Lashley reviewed the Library employee's survey results. Overall, the survey showed employees are very satisfied with many aspects of their jobs, They are proud to work forth City of Georgetown and feel their work is important to our residents. They enjoy working wii their co-workers and feel empowered to do their jobs well. Some of the barriers listed were that they feel the library is understaffed and they are under compensated. Lashley demonstrated a new tool for collecting customer satisfaction ratings. The library is Using 2 simple software product that uses emoticons to represent positive and negative levels of service received at the library. The current set-up only captures the patron's emotions and does not capture any data as to why they were happy or unhappy with the library's service. In the future, an option may include a comment box if the patron selects a frowning emoticon. Lashley noted a new teen program called Teen Hang will start on September 6 at 5:30 p.m. where teens will beencouraged tuhang out atthe library and play video games. Re1roGame Day will beheld Saturday, September 8between l:OUand S:0]p.m. No action required. E. Discussion of the 14��-Ws Strate ic Pt � — Eric Lashley, Library Director, Lashley handed out a draft copy of the major goals, objectives, and strategies for the library (attached). Lashley asked the board to review the draft and come prepared to discuss at the October meeting. Board members discussed whether to tie some of the objectives to national or state statistics. Lashley will look at some of the national statistics surrounding staffing and collection sizes, No F. Consideration of future meetin, �A-e — Pete Rose, Chair. The next regularly scheduled meeting will be Tuesday, October 2 at 6:00 p.m. - MM Pete Rose Chair 5A 3 -6. W__ 01rol Ig mi&!, miff"mmm W M-W,7407,01F.-M1,31SEMIM The Georgetown Public Library will be a catalyst for an enriched community. M= the community. The purpose of the Georgetown Public Library's strategic plan is to clearly define the library's priorities and services for the next five years, Goal 1: Expand community access to information, collections, and other Library Resources. objective 1: Increase outreach efforts to citizens with limited mobility and access to transportation by use of a bookmobile. mm a. identify neighborhoods which include citizens with limited mobility a access to transportation - ON GOING b. Identify and contact day care providers to set up visits — ON GOING c. Establish liaison with activity directors of nursing homes and assista living facilities — ON GOING cl, Maintain Inter -Library Loan program with Georgetown Independent School District — ON GOING I I Elms= a. Determine staffing schedules and hire staff — ON GOIN b. Hire more staff, as hours increase — ON GOING I Objective 3' Enhance access to library collections through effective marketing strategies 2. Organize a method • • to •- able to recommend ••• to • customers — ON GOING b. Promote reader's advisory through displays of books and booklists recommended by patrons — ON GOING c. Offer ••a talks • •o reviews — • • d. Provide more display shelving for face out display of books — ON GOING e. Organize a One Book/Georgetown Reads program to encourage all residents of Georgetown to read the same book — ON GOING Objective 4: Develop an aggressive publicity program designed to increase the frequency with which Georgetown citizens hear about the library. a, Design promotiona in ormation guides for distribution to the public — 0(1 GOING b, Distribute information about the library through the Internet, local community • and media outlets — • GOING c. Increase public knowledge •• library programs and services by publishing articles in the Williamson County Sun, City Reporter, and other local publications — ON GOING d. Involve staff proactively in community organizations, events, and leadership — • GOING Objective 5: Develop a program that assists citizens in finding information regarding • services. Mate a. Identify and create relationships with nonprofit social services agencies - ON GOING b. Provide space and resources to nonprofit agencies - ON GOING c. Provide assistance for citizens to navigate the social services bureaucracy— ON GOING a. Purchase multiple copies of titles in heavy demand — ON GOING • Streamline acquisitions process — • GOING c. Purchase all books that appear on the New York Times bestseller list — 0 • d. Encourage donations of bestsellers and recently released materials — 0 GOING e. Encourage customers to request materials for purchase — ON GOING Objective 7: Maintain a collection that meets state and national standards. �jtrategles a, Maintain a materials budget that equals or exceeds the median per capita expenditure determined by the Public Library Data b. Set up materials acquisitions plan to target areas of deficiency c. Establish a collection of 4 items per capita — (?) d. Exceed circulation of 8 items per capita — ON GOING e. Maintain a collection in which 25% of the collection is less than 5 years old — ON GOING f.-Weed the entire collection on an annual basis — ON GOING Objective 8: Increase non-traditional library materials �tratggte� ?-, Maintain audio books collection — ON GOING b. Maintain compact disc collection — ON GOING c. Maintain digital video disc collection — ON GOING Goal 11: Attain financial and human resources necessary to meet the service, information, and library program needs of the Georgetown community. Objective 1: Insure staff is adequate to provide basic service whenever the library is open. Increase staff to equal the median FTE as determined by the Public Libra Data Service (PLDS) — (?) i Objective 2: Provide children's librarian in the children's area during all open hours. Em Goal 111. Provide high quality • services that enrich the lifelong • needs for the community. #bjective 1: Provide and improve access to the library's catalog, the Internet, and other ?.ppropriate on-line electronic resources. a. Increase • access to library catalog through the development • an *•• (Application • — ON GOING • Improve the •I Internet web site — ON GOING c, Provide training program for staff and library volunteers — ON GOING d. Provide public terminals, laptops, iPads, and other mobile devices for patrons • • to the Internet e, Train public to use technology effectively within the library — ON GOING f. Develop publicity campaign to inform community of newly added resources — • GOING g, Develop technology plan that will keep the library abreast of technology change and update plan annually — (?) h. Provide wireless Internet access to patrons' personal computers — ON GOING Objective 2: Redesign the reference and non-fiction collection to support independent learners, a. Identify content areas most utilized or requested by patrons — ON GOING b. Continually identify and evaluate materials that support activities of the life long learner —ON GOING c. Collect and maintain genealogy and local history materials that enhance users knowledge and understanding • the • — ON GOING Objective 3: Develop programming to meet the needs and interests of adults. OEM= a. Every three years survey adult users to identify the interests and needs tha are appropriate for library -based programs — (?) b. Conduct continuous • satisfaction surveys — b. Provide space and assistance for Senior University classes — ON GOING c. Seek co-s•onsors from • com m unit",',,',',, • for librar4-based vroXrams h a] s ON GOING • • continuing education • annually in order to improve public library service for adult students — (?) e, Provide space for English as a second language classes — (?) f. Provide space and ii•• for tutoring — ON GOING g. Provide computer assistance — ON GOING Objective 4: Develop programming to meet the needs and interests of young adults (teens) a. Survey young adults identify the interests and heeds that are appropriate for library -based programs — (?) b, Create a space specifically designed for young adults — ON GOING c. Establish a young adult collection of 4 items per young adult, which would include • • Seek co-sponsors from • • groups for library -based programs targeted at young • e. Maintain a Young Adult Advisory Board — ON GOING Objective 5: Develop programming to meet the needs and interests of children. a. Provide storytimes for Spanish speaking children — (?) b. Provide special programs during school holidays — ON GOING c. Provide evening and weekend storytimes — (?) d. ..• a children's collection •i 4 items per child e. Provide adequate space for special children's events such as the summ reading program and other educational and cultural events — ON GOING f. Provide • for children with learning disabilities g. Develop and promote a toy lending • Objective 6: Provide adequate space for library customers to meet and share information and ideas. us= 2. Provide large meeting room for civic and community organizations to meet — • GOING b, Provide large meeting room to hold lectures, concerts, recitals, public forums, book clubs, and cultural and educational events — ON GOING c. Provide small meeting rooms for group study and small meetings — ON • cl, Provide space for public art exhibits, displays, and crafts — ON GOING IM R I 1 1:1• • a. Research the feasibility of operating a too! lending library • Recruit volunteers that can assist with the lending • c. Identify community groups that may wish to partner with the library to establish at tool lending library (?) • Solicit donation • tools for tool library Goal IV: Develop a professional working environment that fosters continuous improvement, teamwork, and creativity. ME-MM 11 _11FMMI T IM, -%% 1. Pt q1RWF# per year or 3 hours of college credit per year - ON GOING #bjective 2: Develop appropriate in-service training program for all staff-. a. Identify staff training needs and customize training plan for each staff member annually -ON GOING b, Train all staff in customer service, teamwork, and communication skills - ON GOING c, Provide standardized training for new hires - ON GOING d. Conduct weekly staff meetings- ON GOING e. Conduct monthly safety training - ON GOING Objective 3: Support staff attendance at conferences, seminars, and continuing education events. a ' identify continuing education opportunities that match employees' training plans and send staff to appropriate events -ON GOING b, Provide annual financial support for both institutional and personal memberships in professional organizations - ON GOING c, Provide financial support for staff participation in professional organizations - ON GOING a, Add paid volunteer coordinator to plan for and train volunteers - ON GOING b. Identify jobs for volunteers and develop work plans with staff - ON GOING C. Recruit, train, schedule and evaluate volunteers - ON GOING d. Identify community groups and organizations that wish to establish formal volunteer with the library - (?) Goal V- Promote the arts and culture in the City of Georgetown and create opportunities for art in public places. MMIMMM =.�ill�l��llifl�v�-:I;llm�� b. Solicit donations of art from local artists — ON GOING c. Commission works of art for City facilities - ON GOING d. Establish a rotating art collection among the various art organizations in Georgetown — ON GOING cultural programming - ON GOING b. Provide meeting room space for cultural events - ON GOING Goal VI: Build relationships and partnerships that support outreach and reflect the community's diversity. I W UM7 =, -nT#rrpl governmental agencies, schools, community organizations, and citizens. a. Establish relationships with other area libraries to share information and pool resources — ON GOING b, Establish contact with area businesses, industries, nonprofit and governmental agencies as potential partners for library programs — ON GOING c. Improve communications with local schools to coordinate resources and collaborate on projects — ON GOING GBDRGETOVV0PUBLIC LIBRARY Fiscal Year statistics Oct Nov !�Deo Jan�` �_Feb -- Mar � Apr � may ' JunPatron Visits Current Year 29114 28197 27459 58231 33028 27693 36839 26622 30929 2016-2017 22635 25379 22756 28673 31853 33022 29243 31661 36750 Circulation �O1� ^ `� � '^� ' ' ��iB Current Year 41038 34474 34140 40354 37950 41310 38139 41307 50913 2016'3017 39883 37956 34844 39470 37137 42893 38359 42584 48760 checkouts Bookmobile Circulation 2194 1465 1659 2051 2036 2220 2597 1579 1332 Chi|dren'oProgrmmns Attendance 1248 883 888 1451 942 1594 1857 1476 2851 Programs B 10 W 9 13 11 11 7 22 Story Time Pvogra 35 19 15 39 27 24 24 31 21 Other (Tour.K8ovi( U 8 4 8 8 8 8 G 1 After School Ppzgr 4 4 4 4 4 5 4 4 5 Adult Programs Programs 19 14 15 Q 16 14 17 17 12 Attendance 303 279 265 287 266 316 689 591 211 Other Services ��PLILL Req. nxeu 46 42 42 42 36 37 14 21 22 =utgumg|u 32 26 22 11 36 25 11 10 21 Internet usage (person 5842 4025 4204 5236 5523 5832 4266 5364 6694 Overdrive usage (s'un 2422 2417 2583 2712 2609 2539 2565 2748 2915 Overdrive usage (aum' 983 861 911 948 986 1116 1128 1236 1297 Volunteer Hours Adult 637.01 563.47 580.53 69&58 835�67 834.38 739.05 685.80 718.17 Teen 37.12 42.72 45.35 7517 57.82 52.75 56.58 44.20 83.83 Community8amic 0.00 0.00 0.00 O�DO U�OU 0�08 0.00 16.75 10.25 Total 674.13 606.18 628.48 77375 883.49 887.13 795.63 746.85 812.25 Registrations CityResidents-ne� 220.00 150.00 10.00 219.00 221.00 207.00 185.00 217.00 342.00 Non-residents-nmv 88.00 6700 45�00 73.00 96�00 112.00 97.00 122.00 164.00 G|SD Student mer 18 5 5 2 16 4 4 3 15 Total 326.00 222.00 157M 294.00 333.00 323.00 266.00 342.00 521.00 Cash Receipts Fines/Mioc.Reve 193478 1934.78 1314.17 1883.26 2334.54 2201.48 2111.55 1739.97 1748.69 Non-resident fee: 2335.00 2335.00 1915.00 2700.00 2660.00 3575.00 2835.00 3705.00 4785.00 Donations 1823.07 1823.87 225111 208139 2468.13 2022.53 1767,87 270413 281371 Giftu/N1emnho|o 2045.00 2045.005938.36 313271 103000.00 9075.00 4145.00 11330.00 15921.00 Meeting Room Use persons mmomeeting! 4168 3395 2811 2959 4901 5619 8692 4996.00 6189.00 Library Collection Changes Copies Added 1300 1346 1083 943 1228 1374 1064 1397 995 CopienDincande( 1479 1350 1108 1184 751 1010 1776 1350 1962 Donations Added 29 113 127 222 65 211 234 204 112 Page 4of|| Jul ` 29615 36949 Aug ° 31031 45381 Annual Total 358758 380147 Annual Total 50592 46017 456234 48145 45341 496461 4590 4670 Annual Total 46457 786 1417 19335 2127 127 15454 21 1 122 18 0 233 0 2 61 4 2 44 12 16 161 367 418 3992 36 98 436 25 23 242 6975 6970 60920 3074 3240 29825 1366 1467 12178 733.03 982.45 8008.14 102.33 44.27 642.84 35.75 24.50 87.25 871.11 105112 8738.23 345.00 333.00 2526.00 119.00 122.00 1105.00 15 7 94.00 479.00 462.00 3631.00 1442.68 2053.39 20699.29 3800.00 3665.00 34310.00 2063.08 3138,62 25825.31 30815.00 11550.00 198997.07 5844.00 3703.00 53277 1013 1166 12920 1277 1710 14878 153 65 1525 Page 5 of 1 1 Director's Monthly Report Georgetown Public Library September 2018 September Highlights • Live Music Sunday: Mariachi Jalisco on 9/16/18 • Art exhibits: Texas Society of Sculptors Summer Show and Williamson County Art Guild shows come down at the end of September and Art Hop is installed. • Storytime resumed September 4 • Retro Game Day was held on September 8 for all ages, with an estimated attendance of 225 people. The event included electronic games, yard games and a very popular escape room. • Programs for adults in August included: o Recurring events such as Live Music Sunday, artist reception, Knitting Club, Games for Grown Ups/Adult Coloring Circle and Wired Wednesday • Library staff worked with the League of Women Voters and other Volunteer Deputy Registrars to encourage the public to register to vote. National Voter Registration Day was 9/25, and the League of Women Voters had a decorated table and photo props for participants. Patron Comments 1. 1 recommend you do something about your caf6. Bad service. Bad coffee. 2. You need a map of the library. 3. Cool bookmarks for adults that are sitting out somewhere available. 4. Is it possible to cut down older publications to 1 copy on Clancy, Cussler, and Patterson? 5. This library has too much noise. 6. 1 wanted to compliment Robert Barber's assistance in helping me this morning. He is a real asset! 7. please get Grit and Mother Earth magazines. 8. Can you do a display {particularly in the kids section of books by authors who will be at the Texas Book Festival in October? 9. Give a Mandatory "Telephone Operation" class to stop the busy signal over the intercom. 10. Please get better help at caf6. Page 6 of I I 11. Put some "Dynamat" on the trolleys — install pneumatic wheels on the book carts or silicon! Do a decibel level reading (record it) on several average days. I mention again the LOUD latch on the door to room 113. 12. Some signs, especially in the Large Print area, should have larger text for those with low vision who have trouble navigating. Maybe something lower on the shelves? 13. It is very unsanitary to have a dog in the food area. Should not be allowed! 14, (Referring to Tiffany Haddish's The Last Black Unicorn) MY VERY FIRST ATTEMPT TO ASK ANY LIBRARY EVER: (I am 80) The language in this piece of trash, the picture of her BUST on the cover back, the unbelievable 4 letter plus words and the fear of more youth copying her SO CALLED TALENT IS AGAINST EVERY Teacher's attempt to STUDENT CLASS! Page 7 of I 1 GEORGETOWN PUBLIC LIBRARY DONATIONS -- August 2018 :DONOR DONATION Anna Aiken $1000 in memory of Goldie Mann Robin & Bob Schuellein $50 in memory of Sherrell Hendricks Page 8 of I I INGRAM LIBRARY SERVICES LLC Discounts for the STATE OF TEXAS - 715-M2 (Statewide Procurement Commission) The following terms and discounts are offered to the Public Library Members, Contract Period: September 1, 2014 through August 31, 2019 Book Discounts Per Binding Discount % Hardcover Trade (Adult & Juvenile) 47.0% Quality & Mass Market Paperbacks (Adult & Juvenile) 41.0% Prebound Books — Perfection Learning & San Val Turtlebacks 30.0% Library Binding Editions (Adult & Juvenile) — 15.5% Short Discounted / Non -Trade Titles _ _ _. 10.0% University Press Titles 10.0% Legal, Technical, Reference and Scientific Titles 10.0% -Continuations - Trade Hardcover 47,0% Continuations - Paperbacks 41.0% Continuations - Short Discounted J Non -Trade Titles 10,0% Net Titles at zero discount with no service charge 00.0% Audiovisual Discounts Per Format Discount % Spoken Word Audio CDs —_Trade 45.5% Spoken Word Audio CDs — Non -Trade 20.0% Playaways 20.0% DVDs 31.5% Music CDs 25.0% Net Titles at zero discount with no service charge 00.0% Special Notice: It is the responsibility of each Library Member to inform your Account Services Representative that you wish to set up a new account or maintenance an existing account under the terms of this contract. Ingram cannot issue credits for accounts failing to follow the proper notification and account set up procedures. If a separate account is required for Continuations titles, a twice -a -month shipment schedule will apply. Any item ordered prior to the contract start date will not receive the discounts offered herein. This includes both standing orders and previous backorders. Should the library receive a previously ordered item after the contract is in effect, previous discounts will apply. Shipping Charges: Orders will ship FOB Destination with Ingram -paid freight from your Ingram designated primary and secondary distribution centers. Items receiving processing and cataloging services may ship from the primary distribution center exclusively, Should you decide to order from any of our other distribution centers your shipping cost will average 3- 7% of the total invoice price. Designation is subject to change by Ingram to provide the best service for your library. No handling fees or other charges are added. Ingram normally ships items via UPS ground transportation, Ingram delivery, or common carrier. I or z Page 9 of I I Payment Terms: Payment terms under this offer shall be 1% 10 Days/Net 30 Days EOM. Payment is required for invoices within these terms even when a purchase order has not been completed, Ingram does not invoice for items until they have been shipped. Ingram offers a 1% cash discount on payments made within 10 days of statement date. Credit card payments are not eligible for this discount. Payments must be postmarked by the 10th of the month to qualify for the 1% discount. This discount is shown on your invoice and must be taken at the time the invoice is paid and cannot be taken retroactively. These additional savings can be substantial when you take advantage of the prompt payment discount. Processing Prices Price Per Unit _ Mylar jacket, attached $0.65 Ryco Paperback Cover-up - 15 mil $1,79 Digital Processing for Audiovisual $1.95 Security Strip $0.40 _ Barcode affixed f $0,18 Spine Label $0.18 RFID tag- unprogrammed (standard) $0.35 RFID tag — programmed (standard) $0.45 Pre -binding -Heckman $4.85 Cataloging Prices Price Per Record BookMARC record FTP $0.25 Copy Cataloging $1.20 "Processing services are offered only for materials purchased through Ingram. For additional information contact your representative. Ingram Contact List: The Public Library Members have toll -free telephone access to any Ingram point of contact, To reach Ingram Library Services dial (800) 937-5300. Your call will be answered by an automated voice system that will offer several prompts to assist you in reaching the correct department, or you may reach your Senior Sales Representative directly at: • Stephen Casey, Senior Sales Representative ...............(214) 952-6310 Email: stephen.casev@ingramcontent.com • Tom Graziosi, Inside Sales Representative .................. Dial Ext. 31313 Email: tom.graziosi@ingramcontent.com • Customer Care.............................................................. Press Option 1, then 1 Email: ILSCustomer.service@ingramcontent.com To discuss concerns or issues regarding your account • Account Services.......................................................... Press Option 1, then 3 Email: requirementspingramcontent,com To Set Up / Update an Account Remittance address: Ingram Library Services LLC, P.O. Box 502779, St, Louis, MO 63150-2779 Email: cashapp@ingramcontent.com z of z Page 10 of 1 1 li BA K E R &TAY LO R the hPuto (jo;ivolod Baker & Taylor's Terms and Conditions of Sale for the Georgetown Public Library, Texas # Books — Firm Order: I. Adult Trade Editions 46.2% (Adult hardcover, popular fiction & non-fiction) II. Juvenile Trade Editions 46.2% (Juvenile hardcover, popular fiction & non-fiction) III/IV. Adult & Juvenile Quality Paperback Editions 1-3 copies/title 40.5% 4-9 copies/title 41.9% 10+ copies/title 43.2% V. Mass Market Paperback Editions 1-3 copies/title 40.5% 4-9 copies/title 41.9% 10+ copies/title 43.2% VI. Single Edition Reinforced 23.8% (Reinforced Trade) VII. Publisher's Library Bindings 23.8% VIII. University Press Trade/Non-Trade 15.0010 IX. Text, Technical, Reference, Small Press, and Titles of Limited Demand 15.0%* (Maybe of any binding and includes non -trade university press and unabridged spoken word audio) *771tles which receive a minimal discount from the publisher will be billed at list price. X. Imported English and Non -English Language Editions 0. 0 0/0 (Titles produced and distributed outside the domestic US. May be of any binding type and represent various publishers Baker & Taylor will assign a US dollar fist price for these editions) *Titles which receive a minimal discount from the publisher will be billed at list price, XI. Enhanced Services Program 0.0% (7-Itles where Baker & Taylor receives no discount from the publisher or prepayment IS required by the publisher or books of small, limited in demand and/or non-commercial publishers will be invoiced at list price. Any publisher which is not in compliance with Baker & Taylor's purchasing requirements would be in this category) XII. Spoken Word Audio 45.5% (Primarily abridged, may Include some popular unabridged) XIII & XIV. Board Books & Novelty Items/ Board Books 1-3 copies/title 40.5% 4-9 copies/title 41.9% 10+ copies/title 43.2% XV. Special Programs: Paw Prints Editions 0.00/0* Turtleback Editions 23.8%* Discounts will be applied to Baker & Taylor's list price. Audio Visual Materials: WE MITim-61 29.1% $0.00 - $14.99 MSRP 15.0% $15.00 - $24,99 MSRP 25.0% $25.00 and up MSRP 30.0% CUSTOMER SERVICE — BOOKS & SPOKEN WORD Cretia Williams 1-800-775-1200, ext. 2264 SALES REPRESENTATIVE Roberto Rodriguez 1-800-775-7930, ext. 1380 To OPEN AN ACCOUNT Contact Information Services 1-800-775-1800 HOW TO ORDER Booksl3poken Word Audio Music CD & D VD Baker & Taylor, Inc. Baker & Taylor, Inc, Attn: Ordering Dept. RIDC West 3584 Old Maysville Road 1000 Commerce Dr. Commerce, GA 30529 Suite 400 Pittsburgh, PA 15275 Phone: 800-775-1100 Phone: 800-775-2600 Fax: 800-775-7480 Fax: 888-285-8922 # Material Produced for Text5tream print -on -demand services May fall Into any material category, depending upon the relationship establishfdage I I of I I with individual content suppliers, Payment terms: Net 30 days from date of invoice. FREE SHIPPING Firm Orders shipped free of charge from your designated S&T service center in Commerce, GA.