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Home My WebLink AboutMinutes_LAB_11.06.2018Minutes of the Meeting of the Library Advisory Board City of Georgetown November 6, 2018 The Library Advisory Board met on Tuesday, November 6, 2018 at 6:00 p.m. in the second floor Classroom, Georgetown Public Library, 402 W. 81h Street NO, a �R- I E!I 111 1111111 1111111 l li 27-IM =-, ffi��F- "Immm A. jQ�V� � As of the deadline, no persons were signed up to speak on items other than what was posted on the agenda. No action required. B. I 0#0*— Pete Rose, Chair. Motion by Kelley, second by Baldwin to approve the October 2, 2018 meeting minutes with changes to typographical errors noted by Rose. Approved 5-0 (Cooper and Schaffer absent). C. !�_ )n of Eric Lashley, Library Director. Lashley reviewed the monthly statistics with the board. Lashley noted that Interlibrary Loan (ILL) figures were up the last two months and the library has stopped charging patrons for this service. The library is receiving reimbursement from the State Library for the conversation on a given topic for about 40 minutes. The following individuals participated the in the StoryCorps event: Eric Lashley and Noreen Rafique, Nick Ramos and Jane Estes, Thom and Vicky Sinwell, Colin and is Johnston, Sheri Miklaski and Sally Miculek, Rosie Rocke and Susan Biggs, Debbie Scott and Sally Bernier, Valerie and Robert Barber, Kalena Powell and Michele Harber, Leslie Bradley and Janet Thompson, Keith Hutchinson and Dana Hendrix, Jerry Sensabaugh and Kathleen Bowling, as well as Linda Nix and Ann Aiken. Sinwell told the board of his experience participating in the event. FIRMINTIMMOME BF �-, I - R — 1969-72 during November and December, A film viewing and reception will be held on December 2. Illig was a Peace Corps volunteer in 69-72 in India. This will be the first public display of his photography. Lashley distributed the customer satisfaction survey from the month of October (attached). Board members '�?mt , - near if **atrojs select ;?i ij m�ii� natrons can exDand on their, negative experience. This will help staff gather explanations as to why a patron selected the negative emoji and address the issues. Lashley reported planning for the new parking lot is moving forward, shade structure construction is underway in the Red Poppy Plaza, and repairs to the security gate at the Red Poppy Coffee Co. are taking place during inventory. Lashley discussed spending the $5,000 grant received from the Institute of Museum and Library Services for outside the building. Board members agreed it would be a good program but asked staff to research best practices from libraries that offer similar programs and consider if it's feasible to checkout just the WIF1 es into the Ub Director Lashley distributed a report by the Public Library Association's that Patrick Lloyd helped draft with social workers throughout the nation (attached), Lloyd serves on the PLA Social Work Task Force. The report gives a description of what the various social workers are doing in libraries. D. P �K C In of home deliy �,�oo .-EricLashley Library Director. Lashley distributed Sheila Gauntt's monthly report of home deliveries (attached), Lashley informed the board Gauntt is making deliveries to an average of 65 patron's homes each month, Gauntt coordinates with the Fleet Services department to rent a City vehicle to make the deliveries. Toni Nietfeld uses the bookmobile to deliver to nursing homes which is inefficient. Staff would like to ask the Friends of the Library to purchase a small cargo van that would allow the library to deliver library materials in a more efficient manner, The board agreed an additional van could be a great way to increase services, Hudson noted the home delivery services could be a great volunteer opportunity. Lashley explained the library would also like to start a books by mail service for patrons who want to continue library service, but do not want staff members to enter their home. Staff have researched ........ p Eric Lashley, Library Director, Lashley discussed tying the Strategic Plan to national standards. Lashley wants to incorporate strategies that are measureable. Hudson wants the plan to have more collaborative literacy programming; such as a Writer's Voice program. Hudson would also like the library to schedule program development meetings with community groups and the schools to help encourage teens to use the library, The board discussed having students opt in for a library card at the beginning of school to allow easier access to the library's databases. Hudson suggested library staff meet with F. ConsiderationtaAnd ossible action Pete Rose, Chair, The next meeting as regularly scheduled on Tuesday, December 4, 2018 at 6:00 p.m. Respectfully submitted, Pat Baldwin 767 people took our survey. We have many dedicated regulars. 51% of respondents reported visiting the Library at lea once a week. Print materials remain, by far, our most popular Library resource. 82% of respondents marked them as "Important" or "Very Important." Art and Music at the Library is our most popular line of programming. 66% of respondents indicated our art and music programs were "Important" or "Very Important" to them. 94% of respondents report that the Library's current operating hours meet their needs. A few respondents requested increased weekend hours. • People feel the Library is welcoming (93%) and comfortable (94%). However, only 87% reported that the Library supported a productive workspace. • People feel that Library staff are friendly (93%), knowledgeable (95%), and available (92%) • Our patrons are very interested in more creative programming for adults, as well as DIY a home skills classes. 111111nmulff—Ell M111MIKIMMI, Survey responses skewed heavily toward the older demographics. As age increased, so did re,,oresentation, The ;,,oungest a T-Aw (65+) submitted 44.3% of all responses. K Women were also heavily over -represented in the responses, representing 84% of all respondents. How would you describe yourself? (Check all that apply) Asian- 0-75 % Other. 2-62 % '"M Do you have a library card through the Georgetown Public Library? MIMI MME�= I We outsicb of the cfty limb and do not want to pay the � IWASIMMINNOM 16 Other EMMOMMONNIMMIMMINIM 27 1 We outskip the cfty limb, and """' pcg ' cannotafford to pay the $25 fee. I donI think the Gea�7tcwn PUbk Ubrary has anythkig to 3 MQa i am notable to vbft the Library. 0 5 10 15 120 25 9D Respondents who selected "bther�"' were provided with a small text -box for additional 0 explanation. Of the 27, 23 wr moved to the area, and intended to sign up for a card in the near future. am Month�rz 290 RcirOy 83 Neve r 12 50 100 11% 200 260 9M 360 Why don't you visit the Georgetown Public Library more often? (Select all that apply.) Kht-I I M ® 10 20 7D 40 so resources; half of these indicated that they check out e-books from the Library, but the other half we too vague in their responses (i.e. I read e books") to discern whether or not they were using Library resources. An additional 4 respondents stated they preferred to access the Library through the WOWmobile. I Respondents who indicated that they visit the Library "Daily," "Weekly," "Monthly," or "Rarel were asked to rate the importance of the following programs and services. I J 0 2 "00 "', " J 51 47 0 n rip Print Materials Audio/Visual Materials eBooks Public Computer's WiFi Access Study Rooms IC.. 200 150 1,17 100 'Im 5 Bicycles Modpratehs fir,,, ant Notary Sentices 85 54 Wired Wednesday Tech Help { (Y n�� 31, �r ii 49 S p„i ,i�'vnvce la'",,�,,,,,tant smpat,#€i't'.. Cdren's Programs 55 15 s r 59 v gj T ee Programs p{x,� s ;x 4 n 83 Iben Programs Art and Music at the Library Respondents who reported never visiting the Library were asked about their awareness of the several Library programs and services. This data is still being analyzed. Although only 12 respondents �rLtWATM,&"_, non -visitors are of Library programs and services. F17y] No 11 42 0 100 200 400 SM 600 700 800 Conditional Question Respondents who indicated that the Library's hours did not meet their needs were asked how the hours could be improved. Overwhelmingly, respondents requested either 1) longer weekend hours, or 2) later evening hours. These responses are still being analyzed, and a more detailed analysis is forthcoming. Library Environment The current environment inside the Library is... Uncomfortable- 1-6 S Neub-id- 4.01 % ; Comftmuble. 94.39% Does not support a productive workspace: 2.4 is neutral: 10-41 % Suppofts a productive watkspace. 2.1 % Unknowledgeable: 0-8 % Neutral: 4.14 % Unavallaf Neut,YW- 6-81 % Programs & Services Which programs and services do you wish the Library offered? Please select your top three: ooi Lending Library 11 f ,.,,,.3Snrinta"...YM1,,,,rk�"�vNngs w .Mw�;w*..wrur.M -mmx.wr.a.a. es2...d..1 akerSp': c . .,mow, ...ww..w 7 and Home Sk lea 3 257 rr fir rows f or Ad s jai Home delivery monthly report TOTAL _ Patrons' MONTHL Actual'NOTES PATRONS PATRONS PATRONS delivery Indd from prepping March 217 19 25 44 April 2017 19 25 44 May 2017 19 25 44 June 217 22 26 4 July 2017 30 27 57 Aug. 2017 33 31 64 set. 2017 32 31 63 Oct. 2017 3.65 32 Nov. 2017 33 34 67 aec. 17 33 34 67 Jan.2018 3 2 2 33 / 5vedtoOfr 55 WS plus 7 for deliver by WOW (Sheila preps) Feb, iiB��A �m 3329 62 33E/22 Mar. 01 7 29 66 7E/2 59 April 2018 33 31 64 33E/25W 2 moved from E to W 5 May 218 ., 6 31 67 36E/25 1 �.� ._.__ _ June 2018 36 .:. 31 __ 67, ,. 36E/25 _ 61 July 2018 �34�..�.��3.3 67 34E/27W 2 (possibly temps) for WS 61 August 2018 34 33 67 4EJ7 61 Oaks and Mariposa TOTAL TES S Ws MONDAY (prep MONTH PATRONS PATRONS PATRONS only) September With the addition of a 2018 18 22 18 6 64 Monday route, some patrons were moved. ......... �-- ---- ctoer 2018 ovemer 1 eceer 2018 January 1 February arch AApril May June.. ..July August September • Ombudsman6 facilitating internal and external groups, policies, etc. • Trying to shift culture of library to be more patron -centered • Providing services while acting as gatekeepers to provide vetting of materials/resources • Making sure information being sharing actually reflects the work and goals of social workers in the library • Make library compassionate and informed • Stewards of facts and information that are specialized and robust • Building consensus • Adapting best practices for local needs Macro (large systems) • Community meetings: seat at the table, advising when applicable • Policy implications: advising policy makers, advocating for more inclusive policies at the library ® Partnering with county/state/city to promote systemic change: data info sharing, reporting data to stakeholders • Advocacy on behalf of clients (as Individuals and also as social groups) and programs • Balancing privacy and advocacy (HIPAA) • Continuous community needs assessments ® Making sure all voices are heard • Hosting and organizing meetings at the library (neutral space) ® Bringing community resources into the library • Training (best practices) for the wider library community and social services community (NASL) through conference programs and other education • Helping the library understand patron needs and what social work is • Different approaches to funding social work positions (grants) • Assessing the impact of library social work programs • Intentional culture change • Grant • Partnership with other city departments • Contract by city/county agency • Library has a need to fill • Partnership with higher education (school of social work) to obtain social work interns • Temporary job that evolved into permanent position • Outreach teams in community that visit library during scheduled times * Department of social services partnering with libraries 4 Hired by public library as part of its budget • Library director who believes In social work, advocates for funding o Potential opportunity for research to support advocacy efforts • Subcontractor (paid by organization other than the library) • Volunteer social workers • Outreach worker, not licensed • Social Worker, not licensed • Supervising peers is a lot of work, make sure there is capacity • Library staff love the peer workers, the experience has been train sformation alli nspi rational o Took time/training to build trust amongst staff • Provide library programs that support specific populations • Value empowerment, different kinds of information professionals • Value privacy and confidentiality • Providing homebound services • Being creative about how to reach people and bring them into the library e Needing to be able to justify the existence of both fields and demonstrate outcomes • Provide a holistic approach (partner with other departments and agencies) • Prioritize equal, inclusive, and diverse access e Provide open space to meet community needs e Provide barrier -free access (not limited to financial barriers) • Provide person -centered approaches e Promote social justice by taking a stance (neutral or not) • Ensure all voices are heard • Build communities by providing safe, inclusive space • Serve the teen population through relationship building • Respond to changing needs/pulse of community • Examples: o Barbershop literacy programs o MakerSpaces What is the greater philosophy social workem want to share with the public library field? • Promote an environment of inclusivity (everyone belongs) • Utilize people -first language • Utilize human -centered approach • Utilize trauma -informed approach e Utilize recovery -oriented approach • Utilize housing -first approach • Ensure we live up to our mission • Act as gateway to knowledge for entire community • Respect the reason/goal to get patron to return e Meet people where they are at and adjust expectations accordingly • Provide non -judgmental service • See people through a compassionate lens • Provide low -barrier access to services for all • Understand the value of empowerment • Understand not all patrons have the capacity to follow library rules in the same way other patrons do • Provide harm -reduction programming (needle exchange, etc.) • View library as a protective factor • Do not view social workers as a magic fix for library challenges o Provide social justice / trauma -informed approach to security matters as opposed to enforcement o Remove social workers from the enforcement of rules so that trust can be maintained • Support or connect to library social work community on a national level • Let clients be at the table (make program decisions with them not for them) Identify of ni l training Ic for public library ro ion • Person -center approach (potential certification) • Strength -based approach • Trauma -informed approach • What does it mean to be a low -barrier institution? • Cultural sensitivity • Know your privilege • Know what social workers do (code of ethics) • Know and understand the people social workers serve e Understanding boundaries with co-workers and patrons •' People experiencing homelessness • People experiencing substance abuse •' People re-entering Vail/prison) +• People experiencing a mental health condition • Social injustice • Joblessness • LGBTQ • Key social work concepts; strength -based, harm reduction, library as protective places • Active listening • Meeting person where they are • Library is for everyone • Limit -setting • Informed judgment, empowerment • Mental health first aid • Self -care • Compassionate response, de escalation • Simulation and role play of difficult situations • Know your rights • Transferable skills: reference vs. relationships ,A f f • Lack of understanding of what social workers do •Buy -in needs to come from the top (management, board, etc.) • Difficult to engage whole staff when not mandatory (people who show up to training are often the ones who don't need it)