HomeMy WebLinkAboutRES 031026-5.B - Adoption of the Updated ADA Transition PlanRESOLUTION NO.0310),--6 --5-,Z
A RESOLUTION OF THE CITY COUNCIL OF THE CITY
OF GEORGETOWN, TEXAS, ADOPTING THE UPDATED
AMERICANS WITH DISABILITIES ACT TRANSITION
PLAN; REPEALING CONFLICTING RESOLUTIONS;
INCLUDING A SEVERABILITY CLAUSE; AND
ESTABLISHING AN EFFECTIVE DATE.
WHEREAS, the Americans with Disabilities Act (ADA) provides comprehensive rights
and protections for individuals with disabilities; and
WHEREAS, Title II of the ADA requires state and local governments make their
programs and services accessible to persons with disabilities; and
WHEREAS, on March 25, 2014, the City Council passed Resolution No. 032514-L
adopting an ADA Transition Plan for the City of Georgetown; and
WHEREAS, since 2016, the City has worked to implement the 2016 ADA Transition Plan
recommendations;
WHEREAS, this 2026 ADA Self -Evaluation and Transition Plan (hereafter the "Updated
ADA Transition Plan") outlines the City's progress to implement the 2016 ADA Transition Plan
and includes additional recommendations to ensure City programs continue to be accessible; and
WHEREAS, the City Council finds that adopting the Updated ADA Transition Plan will
be in the best interest of the public, as set out herein.
NOW THEREFORE BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY
OF GEORGETOWN, TEXAS:
Section 1. The meeting at which this resolution was approved was conducted in
compliance with the Texas Open Meetings Act, Texas Government Code, Chapter 551.
Section 2. The facts and recitations contained in the preamble of this resolution are hereby
found and declared to be true and correct and are incorporated by reference herein and expressly
made a part hereof, as if copied verbatim.
Section 3. The Updated ADA Transition Plan attached hereto as Exhibit A is hereby
adopted.
Section 4. All resolutions that conflict with the provisions of this resolution are hereby
repealed, and all other resolutions of the City not in conflict with the provisions of this resolution
shall remain in full force and effect.
Resolution Number: AM- 031U,2k Page 1 of 2
Subject: ADA Transition Plan (2026)
Date Approved: March 10, 2026
Section 5. If any provision of this resolution, or application thereof, to any person or
circumstance, shall be held invalid, such invalidity shall not affect the other provisions, or
application thereof, of this resolution, which can be given effect without the invalid provision or
application, and to this end the provisions of this resolution are hereby declared to be severable.
Section 6. The Mayor is hereby authorized to sign this resolution and the City Secretary to
attest. This resolution shall become effective and be in full force and effect immediately in
accordance with the provisions of the City Charter of the City of Georgetown.
PASSED AND APPROVED on the loth of March, 2026.
ATTEST:
Robyn D more, City Secretary
APPROVED AS TO FORM:
ye Nfasson, City Attorney
;1
TH CCHN OF GEORGETOWN:
Resolution Number: 2026-Q3� Page 2 of 2
Subject: ADA Transition Plan (2026)
Date Approved: March 10, 2026
City of Georgetown,
ADA Self -Evaluation and Transition Plan
March 2026
GEORGETOWN
T E X A S
more than welcome
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GEORGETOWN
Acknowledgements
The ADA Transition Plan represents a commitment to ensuring that City
programs, services, facilities, and digital resources are accessible to all
residents, visitors, and employees.
The development of this Transition Plan was made possible through the
collaboration and contributions of City leadership, staff, community
members, and partner organizations. The City acknowledges and appreciates
the time, expertise, and feedback provided throughout this process.
City Council
Josh Schroeder, Mayor
Amanda Parr, District 1
Shawn Hood, District 2
Ben Butler, District 3
Ron Garland, District 4
Kevin Pitts, District 5
Jake French, District 6
Ben Stewart, District 7
Project Management Team
Lua Saluone, P.E., ADA Coordinator
Nat Waggoner, PMP, AICP,
Transportation Coordinator
Shawn Gunnin, Administrative Asst
ADA Working Group Liaisons
Consultant Team
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ACCESS INNOVATION PARTNERS
ACCESSIBILITY REIMAGINED
A C C E S S by D E S I G N
ACCESSIBILITY CONSULTANTS
Public Participants
Thank you to the residents,
employees, business owners, and
community members who shared
feedback, experiences, and
concerns related to accessibility
within the City. Public input played
a vital role, and will continue to, in
shaping the recommendations
included in this ADA Transition
Plan.
Contents
ExecutiveSummary.............................................................................................................................1
2. Introduction & Background...........................................................................................................3
2.1 City Commitment & Progress.................................................................................................... 4
3. ADA Requirements Explained.....................................................................................................5
3.1 The ADA and Title II............................................................................................................................5
3.2 ADA Self -Evaluation and Transition Plan Requirements.......................................7
3.3 ADA and Its Relationship to Other Laws............................................................................8
3.4 Digital Accessibility Requirements.......................................................................................9
3.5 Program Access.................................................................................................................................10
3.6 Undue Burden.....................................................................................................................................11
4. City ADA Policies and Procedures...........................................................................................12
4.1 ADA Title II & Section 504 Written Assurance..............................................................12
4.2 ADA Policy and Notice.................................................................................................................13
4.3 ADA Nondiscrimination Statement....................................................................................15
4.4 ADA Grievance Procedure........................................................................................................15
4.5 Effective Communication..........................................................................................................18
4.6 ADA Coordinator..............................................................................................................................18
4.7 City Use of Accessibility Standards......................................................................................19
4.8 ADA Working Group.....................................................................................................................20
S. ADA Transition Plan Progress....................................................................................................21
5.1 Parks and Facilities...........................................................................................................................21
5.2 Public Right-of-Way......................................................................................................................22
6. Current Self -Evaluation Results...............................................................................................22
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6.1 Overview................................................................................................................................................. 22
6.2 Programs, Policies, and Activity Review.........................................................................23
6.3 Physical Assets Approach & Findings...............................................................................24
6.3.1 Parks & Facilities.......................................................................................................................24
6.3.2 Pedestrian Facilities / Public Rights-of-Way........................................................31
6.3.3 Digital Assets..............................................................................................................................33
7. ADA Transition Plan..........................................................................................................................37
7.1 Overview................................................................................................................................................. 37
7.2 Public Outreach...............................................................................................................................38
7.3 Cost Estimates..................................................................................................................................40
7.4 Implementation Plan...................................................................................................................42
7.4.1 Parks & Facilities Programming...................................................................................43
7.4.2 Right -of -Way Programming..........................................................................................46
7.4.3 Digital Programming..........................................................................................................49
8. Monitoring and Collaboration....................................................................................................51
Appendices...................................................................................................................................................
52
Appendix A - Self Evaluation Report Samples........................................................................53
Al. Parks & Facilities Report Samples........................................................................................53
A2. Public Right -of -Way Report Sample................................................................................56
A3. Digital Report Sample.................................................................................................................58
AppendixB -Grievance Form............................................................................................................60
AppendixC - Public Outreach...........................................................................................................63
Appendix D - ADA Title II & Section 504 Written Assurance.........................................68
Appendix E - ADA Nondiscrimination Statement................................................................69
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1. Executive Summary
The City of Georgetown's 2026 ADA Self -Evaluation and Transition Plan
documents the City's continued commitment to providing accessible
programs, services, activities, facilities, public rights -of -way, and digital
resources in compliance with Title II of the Americans with Disabilities Act
(ADA) and related federal and state requirements. This update serves as the
City's official successor to the 2016 ADA Transition Plan and reflects changes
in the City's physical environment, operations, technology, and community
needs over the past decade.
In 2025, the City completed a comprehensive ADA self -evaluation that
examined City programs and policies, select public facilities and parks,
portions of the public right-of-way, and high -use digital assets, including
websites and applications - all updates to the self -evaluation data set since
2016. The evaluation process combined technical assessments with staff input
and public participation to identify barriers to access and opportunities for
improvement. This approach supports the ADA's program access framework,
which evaluates accessibility based on whether programs and services, when
viewed in their entirety, are accessible to individuals with disabilities.
The updated self -evaluation reviewed 21 facilities,15 parks, four trails, targeted
right-of-way areas to complement prior data collections and plans,11
webpages, and 17 digital applications. Common accessibility issues were
identified across physical and digital environments, including barriers related
to parking and exterior routes, access to amenities, restroom features,
pedestrian infrastructure, and digital content usability. Findings were
prioritized based on their impact on access, with higher priority given to
barriers that limit entry to facilities, participation in services, or independent
use of City resources.
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This Transition Plan outlines a practical, phased strategy for addressing
identified barriers over time. It establishes prioritization criteria, planning -
level cost estimates, and a multi -year implementation framework that
integrates accessibility improvements into existing capital projects, operating
budgets, maintenance programs, and digital workflows. Planning -level cost
estimates for parks and facilities range from approximately $989,000 to $1.33
million, with additional investments anticipated through coordinated right-
of-way and capital improvement projects. Digital accessibility improvements
will be addressed through a combination of internal updates and
coordination with third -party vendors, recognizing evolving federal
requirements and technological constraints.
Public outreach was a key component of the planning process. The City
conducted accessible outreach activities, including a virtual public
presentation and a public comment period, and engaged local disability
advocacy organizations and community partners. Feedback received helped
inform priorities and reinforce the importance of addressing both technical
compliance and real -world usability.
The ADA Transition Plan is intended to function as a living document. The
City will continue to monitor conditions, respond to accommodation
requests, update policies and procedures, and coordinate across
departments and with external agencies to improve accessibility over time.
Through this Plan, the City of Georgetown affirms its commitment to equity,
transparency, and continuous improvemeriL iri ensuring that residents and
visitors with disabilities can fully participate in and benefit from City
programs, services, and activities.
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2. Introduction & Background
The Americans with Disabilities Act (ADA) is a federal law that protects the
civil rights of people with disabilities and ensures they can use and benefit
from public programs, services, and facilities. For the City of Georgetown, this
means providing accessible sidewalks, buildings, parks, and other public
spaces and resources that people use every day. It also includes ensuring the
City's websites and digital information are accessible, and that clear policies
and procedures are in place to respond to accommodation requests and
address accessibility concerns.
Developing an ADA Self -Evaluation and ADA Transition Plan (Plan) is a
requirement for public agencies according to Title II of the ADA. Federal and
state oversight agencies provide general guidance to local governments
regarding the need for periodic updates to city ADA Transition Plans due to
changing environments, growth, and technological advancements. Cities
must monitor and track their activities and programs to ensure compliance
with the ADA. Updating the ADA Self -Evaluation and Transition Plan helps
the City continuously review and improve the accessibility of its public spaces,
services, and digital resources as they change. The process of developing and
maintaining Plan updates over time allows the City to identify new programs
or activities, review changing physical and digital conditions, update policies,
procedures, or training to continue to promote improved access for people
living with disabilities.
This report discusses the City's previous efforts, latest findings, and planned
future efforts for accessibility -related improvements for the City of
Georgetown. The report also provides technical information regarding the
City's obligations and planning -level commitments for future improvements.
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2.1 City Commitment & Progress
The City of Georgetown is committed to ensuring that its programs, services,
and activities are accessible to people with disabilities. The City conducted
ADA evaluations and formally adopted an ADA Transition Plan in 2016. Since
that time, Georgetown has taken steps to improve accessibility across public
facilities, pedestrian infrastructure, and City operations. Many accessibility
improvements were completed as part of other City initiatives, such as street
and sidewalk projects, facility upgrades, and technology updates.
While this updated report focuses on current conditions and future actions, it
is important to recognize progress made to advance accessibility. Examples
of past improvements and ongoing efforts are noted throughout to provide
context and reflect how accessibility has been incorporated into City
activities. Highlights of progress since the last adopted Plan are outlined in
Section S.
This report functions as an official update to the City's last ADA Transition
Plan of 2016. Since then, Georgetown has grown and continues to invest in
infrastructure, programs, technology, and long-range planning.
This updated ADA Self -Evaluation and Transition Plan 2026 communicates
the City's continued commitment to accessible programs and ensures that
the Plan reflects current conditions and priority needs of people living with
disabilities.
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3. ADA Requirements Explained
3.1 The ADA and Title II
The Americans with Disabilities Act (ADA) is a civil rights law prohibiting
discrimination against individuals on the basis of disability. It was enacted on
July 26,1990, and was amended in 2008 with the ADA Amendments Act. The
ADA consists of five titles outlining protections in the following areas:
I. Employment
II. State and local government services
III. Public accommodations
IV. Telecommunications
V. Miscellaneous Provisions
Title II of the ADA pertains to the programs, activities and services
provided by public entities. The City of Georgetown (the City) must comply
with this section of the Act, which specifically applies to public service
agencies. Title 11 of ADA states that "no qualified individual with a disability
shall, by reason of such disability, be excluded from participation in or be
denied the benefits of the services, programs, or activities of a public entity,
or be subjected to discrimination by any such entity." 42 U.S.0 § 12132.
Other Title II requirements include, but are not limited to:
• Must operate their programs so that, when viewed in their entirety, the
programs are accessible to and useable by individuals with disabilities
[28 CFR Sec. 35.1501.
• May not refuse to allow a person with a disability to participate in a
service, program, or activity simply because the person has a disability
[28 CFR Sec. 35.130 (a)].
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• Must make reasonable modifications in policies, practices, and
procedures that deny equal access to individuals with disabilities unless
a fundamental alteration in the program would result [28 CFR Sec.
35.130(b) (7)].
• May not provide services or benefits to individuals with disabilities
through programs that are separate or different unless the separate or
different measures are necessary to ensure that benefits and services
are equally effective [28 CFR Sec. 35.130(b)(iv) & (d)].
• Must take appropriate steps to ensure that communications with
applicants, participants, and members of the public with disabilities are
as effective as communications with others [29 CFR Sec. 35.160(ai.
• Must designate at least one responsible employee to coordinate ADA
compliance, referred to as the ADA Coordinator [28 CFR Sec. 35.107(a)].
The public entity must provide the ADA Coordinator's name, office
address, and telephone number to all interested individuals 28 CFR
Sec.35.10'I(�)].
• Must provide notice of ADA requirements. All public entities, regardless
of size, must provide information about the rights and protections of
Title II to applicants, participants, beneficiaries, employees, and other
interested persons [28 CFR Sec. 35.10,G].
• Must establish a grievance procedure. Public entities must adopt and
publish grievance procedures providing for prompt and equitable
resolution of complaints [28 CFR Sec. 35.107(b)]. This requirement
provides for a timely resolution of all problems or conflicts related to
ADA compliance before they escalate to litigation and/or the federal
complaint process. The procedures must include the identification of
the employee serving as the ADA Coordinator and must provide this
information on an ongoing basis [28 CFR Sec. 35.107(a)].
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3.2 ADA Self -Evaluation and Transition Plan Requirements
Title II of the ADA also requires the City to conduct a self -evaluation of its
services, programs, and activities (28 CFR Part 35 Sec. 35.105 and Sec. 35.150).
The City has already conducted phases of self -evaluation reflected in both
past and current ADA Transition Plans. Oversight agencies encourage
updates to public agency ADA Self -Evaluation and Transition Plans as a best
practice, recognizing that conditions change over time.
Together, the Self -Evaluation and Transition Plan provide a structured
approach for assessing current conditions, documenting compliance efforts,
and planning accessibility improvements in a manner that is consistent with
federal requirements.
At a high level, the ADA regulations require a public agency to complete the
following actions as part of a Self -Evaluation and Transition Plan.
The ADA Self -Evaluation (28 CFR Sec. 35.105):
Evaluate current services, policies, and practices to determine
whether they meet ADA Title II requirements and identify areas that
may limit access for individuals with disabilities.
Provide an opportunity for public participation, including individuals
with disabilities and organizations that represent individuals with
disabilities, by allowing interested people to submit comments during
the Self -Evaluation process.
Maintain documentation of the Self -Evaluation, including:
o A list of individuals and organizations consulted,
o A description of the areas examined and issues identified, and
o A description of any modifications made as a result of the
evaluation.
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The ADA Transition Plan (28 CFR Sec. 35.150):
Identify physical barriers in public facilities that limit access to
programs, services, or activities for individuals with disabilities.
. Describe the methods that will be used to remove barriers and make
facilities accessible.
Establish a schedule for implementation.
Designate the official responsible for implementing the Transition
Plan.
Provide opportunities for public input, including from individuals
with disabilities and disability advocacy organizations, during
development of the Transition Plan.
Make the Transition Plan available for public inspection.
3.3 ADA and Its Relationship to Other Laws
Title II of ADA is companion legislation to two previous federal statutes and
regulations: the Architectural Barriers Act (ABA) of 1968 and Section 504 of
the Rehabilitation Act of 1973. The three laws work in collaboration and are
still active today.
The Architectural Barriers Act of 1968 is a Federal law that requires facilities
designed, built, altered or leased with Federal funds to be accessible. The
Architectural Barriers Act marks one of the first efforts to ensure access to the
built environment.
Section 504 of the Rehabilitation Act of 1973 is a Federal law that protects
qualified individuals from discrimination based on their disability. The
nondiscrimination requirements of the law apply to employers and
organizations that receive financial assistance from any Federal department
or agency. Title II of ADA extended this coverage to all state and local
government entities, regardless of whether they receive federal.
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Rehabilitation
Act of 1973
Section 504 —
tied to Federally
funded projects
Architectural
Barriers Act
of 1968
ABA
3.4 Digital Accessibility Requirements
In addition to physical and programmatic access, Title II of the ADA also
applies to digital services and information provided by public agencies. On
April 24, 2024, the U.S. Department of Justice (DOJ) issued its final rule
clarifying that state and local governments must ensure that their websites,
mobile applications, and other digital content are accessible to people with
disabilities.
For the City of Georgetown, this means that online information and services
such as City websites, online forms, applications, maps, documents, and other
digital tools must be usable by individuals who rely on assistive technologies.
Digital accessibility is considered part of providing equal access to programs,
services, and activities under Title II.
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3.5 Program Access
Program access is a core concept emphasized under Section 504 of the
Rehabilitation Act and Title II of the ADA. Program accessibility means that
programs, benefits, services, and activities provided by public entities or
recipients of federal financial assistance must be accessible to people with
disabilities. Put another way, a qualified individual with a disability is not to be
discriminated against because the entity's facilities are inaccessible or
unusable.
Program access may be achieved by either structural methods (e.g., making
physical changes to a facility) or non-structural methods. Non-structural
methods include acquisition or redesign of equipment, assignment of
auxiliary aids and assistance, or provision of services at alternate sites. For
example, in some cases a program or service offered on the inaccessible
second floor of a building can be made accessible by offering it on the
accessible first floor.
In general, both may be utilized to ensure program access, but there are
some exceptions where existing facilities are involved. The ADA regulation for
Title II, in Section 35.150 states that:
• Does not require a public agency to make each existing facility
accessible.
o Does not require an action that would threaten or destroy the historic
significance of historic property.
• Does not require a public agency to fundamentally alter the nature of
services, programs, or activities.
• Does not require a public agency to incur undue financial and
administrative burdens.
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3.6 Undue Burden
While it is rare that the City may not be able to provide program access, there
are some instances where it is permissible under the ADA. Access to each
service, program, or activity is to be "viewed in its entirety." Program access
does not require each facility be made physically accessible, in all instances,
and equal access can be made available at times through creative solutions
that are agreeable. However, physical accessibility is a requirement for all new
facilities intended to provide programs, and for any facilities undergoing
alteration, compliance issues should be remediated to the latest standards.
The City is not required to incur undue financial burden. The decision that
achieving compliance would result in an undue burden must be made by the
head of the public entity or his/her designee. Representing the City of
Georgetown, the Mayor, or his or her designee has the authority to identify an
undue burden. The decision is to be accompanied by a written statement of
reasons for reaching that conclusion.
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4. City ADA Policies and Procedures
The City of Georgetown follows all federal laws, regulations, standards, and
guidance relating to accessibility. Additionally, the City is obligated to follow
state laws, regulations, and the guidance of designated oversight agencies.
The City has adopted policies and standards to uphold its requirements.
4.1 ADA Title II & Section 504 Written Assurance
The City of Georgetown assures that no qualified individual with a disability
shall, on the basis of disability, be excluded from participation in, denied the
benefits of, or otherwise be subjected to discrimination under any program,
service, or activity administered by the City, in accordance with Title II of the
Americans with Disabilities Act of 1990 (42 U.S.C. §§ 12131-12165), its
implementing regulations at 28 CFR Part 35, and Section 504 of the
Rehabilitation Act of 1973 (29 U.S.C. § 794), as implemented by 49 CFR Part 27.
The City affirms that it has designated an ADA/Section 504 Coordinator,
adopted grievance procedures, issued a public notice of nondiscrimination,
and will take appropriate steps to ensure effective communication,
reasonable modifications, and program accessibility in its programs, services,
and activities.
This assurance applies to all City departments, operations, facilities,
contractors, and subrecipients involved in the administration of City
programs and services.
See Appendix D for the signed ADA Title II & Section 504 Written Assurance
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4.2 ADA Policy and Notice
In accordance with the requirements of Title II of the Americans with
Disabilities Act of 1990 ("ADA"), the City of Georgetown will not discriminate
against qualified individuals with disabilities on the basis of disability in its
services, programs, or activities.
Employment: City of Georgetown does not discriminate on the basis of
disability in its hiring or employment practices and complies with all
regulations promulgated by the U.S. Equal Employment Opportunity
Commission under title I of the ADA.
Effective Communication: City of Georgetown will generally, upon request,
provide appropriate aids and services leading to effective communication for
qualified persons with disabilities so they can participate equally in City of
Georgetown programs, services, and activities, including qualified sign
language interpreters, documents in Braille, and other ways of making
information and communications accessible to people who have speech,
hearing, or vision impairments.
Modifications to Policies and Procedures: City of Georgetown will make all
reasonable modifications to policies and programs to ensure that people with
disabilities have an equal opportunity to enjoy all of its programs, services,
and activities. For example, individuals with service animals are welcomed
in City of Georgetown offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication,
or a modification of policies or procedures to participate in a program, service,
or activity of City of Georgetown, should contact the office of the ADA
Coordinator as soon as possible but no later than 72 hours before the
scheduled event.
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The ADA does not require the City of Georgetown to take any action that
would fundamentally alter the nature of its programs or services or impose
an undue financial or administrative burden.
Complaints that a program, service, or activity of City of Georgetown is not
accessible to people with disabilities should be directed to the ADA
Coordinator.
City of Georgetown will not place a surcharge on a particular individual with a
disability or any group of individuals with disabilities to cover the cost of
providing auxiliary aids/services or reasonable modifications of policy, such as
retrieving items from locations that are open to the public but are not
accessible to people who use wheelchairs.
ADA Coordinator Contact Information
Lua Saluone
Georgetown City Hall
808 Martin Luther King Jr. St.
Georgetown, TX 78626
Email:ada[abgeorgetowntexas.gov Phone: 512-930-6574
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4.3 ADA Nondiscrimination Statement
The City of Georgetown does not discriminate against any qualified disabled
person solely by reason of his or her disability, exclude from participation in,
deny the benefits of, or otherwise subject individuals to discrimination,
including discrimination of employment, under any program or activity that
receives or benefits from federal financial assistance.
Additionally, the City of Georgetown ensures its programs will be conducted,
and its facilities operated, in compliance with all non-discriminatory practices
and requirements imposed by or pursuant to 49 Code of Federal Regulations
(CFR) Part 27,28 CFR Part 35 and 42 USC §§ 12101-12213.
See Appendix E for the signed ADA Nondiscrimination Statement
4.4 ADA Grievance Procedure
The City of Georgetown has established a grievance procedure (with an
appeals process) for prompt and equitable resolution of complaints alleging
discrimination on the basis of disability in the provision of City services,
activities, or programs in violation of Title II. Complaints shall be in writing.
Alternative means of filing a complaint to accommodate a person with a
disability, such as a personal interview or an audio recording, will be made
available on request. Complaints shall contain at a minimum the following
information:
• The name, address, and telephone number of the person making the
complaint;
• The date and time of the incident or condition observed or experienced;
A statement insufficient detail to define and explain the incident or
condition and the alleged violation;
Suggested recommendations to adequately resolve the incident or
condition and the alleged violation; and
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Any other written information or documentation (such as photos,
maps, diagrams) to completely explain the incident or condition and
the alleged violation. A complaint form is available on the City's
Accessibility web page and is attached to this Transition Plan in
Appendix B.
A complaint should be submitted as soon as possible but no later than 180
business days after the incident or condition observed as an alleged violation.
The complaint should be sent to the ADA Coordinator.
Within 15 business days after receipt of a complaint, the ADA Coordinator, or
their designee will acknowledge receipt of the complaint and may, at his/her
discretion, meet with the complainant to discuss the complaint. Within 30
business days after receipt of a complaint and/or meeting, the ADA
Coordinator will respond to the complaint in writing or, if requested, in an
alternative format such as large print or audio format, to accommodate a
disability. The response will explain the position of the City and offer options
for substantive resolution of the complaint or advise the complainant that
additional time is necessary to provide a complete response.
Appeals process
If the options offered by the ADA Coordinator do not satisfactorily resolve the
complaint, the complainant may file an appeal with the City Manager within
15 business days after receipt of the ADA Coordinator's final response. The
appeal should be in writing and sent to:
City Manager
Georgetown City Hall
808 Martin Luther King Jr. St.
Georgetown, TX 78626
Within 15 business days after receipt of the written appeal, the City Manager,
or designee, will acknowledge receipt of the appeal. Within 30 business days
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after receipt of the appeal, the City Manager, or designee, will provide a final
response to the complaint in writing or, if requested, in an alternative format
such as large print or audio format, to accommodate a disability. During this
30-day period, the City Manager or designee may, at his/her discretion, meet
with the complainant to discuss the complaint and the ADA Coordinator's
response.
Written complaints received by the ADA Coordinator, appeals to the City
Manager, and written responses to complaints will be retained by the City for
a period of at least three years from the date of final resolution of the
complaint or the date of the last written response from the City.
All ADA complaint records will be retained for a minimum of three years.
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The City utilizes the software Laserfiche to assist with workflow and records
management across the City to make operations more efficient and customer
friendly. The online complaint form is part of this Laserfiche system which has
been established to track and monitor complaints received concerning ADA
complaints.
The City of Georgetown has also created a written complaint form that will be
available for download or to the public at any of our customer service locations
(Appendix B). If a written complaint is received in a format other than the
Laserfiche form, the ADA Coordinator, or their designee, will enter all
complaints into the Laserfiche system to track all future complaints.
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4.5 Effective Communication
The City of Georgetown is committed to compliance with the Americans with
Disabilities Act (ADA). If you need information in an alternative format or
require assistance to participate in a meeting, program, service, or activity,
due to a disability, as defined under the ADA, reasonable assistance,
adaptations, or accommodations will be provided upon request. Please
contact Lua Saluone, the City's ADA Coordinator, at
ada georgetowntexas.gov or 512-930-6574 for additional information; TTY
users route through Relay Texas at 711. For requests relating to a meeting or
like scheduled event, please submit your request at least three days prior to
the scheduled event date.
4.6 ADA Coordinator
In accordance with 28 CFR Sec. 35.107(a), the City of Georgetown has
designated the following person to serve as ADA Title II Coordinator, to
oversee the City's policies and procedures:
Name: Lua Saluone
Email: ada(ageorgetowntexas.aov
Phone: 512-930-6574
In accordance with 28 CFR Sec. 35.150(d)(3), the City's ADA Title II Coordinator
has also been designated to serve as ADA Transition Plan Implementation
Coordinator, to monitor the City's progress and manage review and updates
of this document.
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4.7 City Use of Accessibility Standards
In carrying out activities, the City of Georgetown relies on established
guidance and recognized standards to help ensure accessibility requirements
are applied consistently. The City considers published guidance from the
Federal Highway Administration (FHWA) and the Texas Department of
Transportation (TxDOT) when planning, designing, constructing, and
maintaining pedestrian facilities and public infrastructure.
The City follows the 2010 ADA Standards for Accessible Design, as well as the
Texas Accessibility Standards (TAS), which provide requirements for
accessible design. Within the Public Right -of -Way, the City intends to adopt
the Public Rights -of -Way Accessibility Guidelines (PROWAG) guidelines for
accessible design. For digital content, the City follows the Web Content
Accessibility Guidelines ("WCAG") 2.1. These standards help guide City projects
and development activity within sites, facilities, and the digital environment.
When accessibility questions arise that require additional technical review,
the City seeks input from staff with relevant experience and, when needed,
consults with accessibility professionals. This approach helps ensure that
accessibility decisions are informed, consistent, and aligned with current
guidance and standards.
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4.8 ADA Working Group
The City utilizes a working group of department representatives which meets
quarterly. The ADA working group will assist in the implementation of the
Transition Plan in four important ways:
1) Formation, revision, and annual adoption of the City's policies and
procedures as it relates to ADA Title II.
2) Implementation of the City's ADA Transition Plan as it relates to each
represented department. The department lead provides progress
reports on a semi-annual basis.
3) Compliance and accommodation of public and employees' requests. If
a citizen or staff has a request or concern, the department lead assists
in the response and provision of services as a subject matter expert.
4) Advocate on behalf of the City's policies and procedures to ensure
accessibility to all programs and services.
0
Policy Formation
& Review
Develop & update ADA poli(
Request & Accommodation
Support
Assist with ADA requests
C�=
Transition Plan
Implementation
gress
Accessibility Advocacy
Internally & externally
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5. ADA Transition Plan Progress
The City's last ADA Transition Plan was adopted in 2016. This section
highlights accessibility improvements made by the City in recent years,
highlighted as priorities in the last Plan.
5.1 Parks and Facilities
Since the 2016 Transition Plan, the City has made accessibility improvements
to the following facilities and sites:
Facilities
• Airport (interior)
• Community
Center (interior)
• Fire 1 Station
(interior)
• Library (interior)
• Parks Admin
(interior)
• Airport (exterior)
• Community
Center (exterior)
• Library (exterior)
• Fire Station 2
• Fire Station 5
• Council Building
• Fire Station 5
Training Tower
• Parks Admin
Parks & Trails
• Emerald Springs
Park
• Woodlake Park
• Williams Drive
Pool
• McMaster
Athletic Complex
• Village Pool and
Park
• VFW Park
• Booty's Road
• Founders Park
• San Gabriel Park
Trail
• San Gabriel River
Trail
• Skate Park
• Summercrest
Park
• University Park
• Pinnacle Park
• Raintree Park
• Bark Park
• Berry Creek Park
• Edwards Park
• Katy Crossing
Park
• Old Town Park
• Chandler Park
• Geneva Park
• Bedford Park
• Rivery Park
• Blue Hole Park
• Kelley Park
• Meadows Park
• Windridge Park
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5.2 Public Right -of -Way
In response to the original 2016 Transition Plan, the City has completed 31
projects within the ROW to improve accessibility and pedestrian
connectivity. These 31 projects represent over $7.5 million worth of
investment by the City.
6. Current Self -Evaluation Results
6.1 Overview
From June to October of 2025, the City of Georgetown completed an updated
self -evaluation of its services, programs, activities, select facilities on public
property, public rights -of -way, and digital assets with regard to accessibility.
Details on the inventories and sample findings from this review are provided
in Appendix A, under the headings of Parks & Facilities (Al), Public Right -of -
Way (A2) and Digital (A3).
What We Evaluated
• Facilities:21
• Parks:15
Trails: 4
• Rights -of -Way: 5 areas (spot inspection)
Website:11
• Applications:17
• Policies & Procedures through Staff Survey
An important component of the self -evaluation process is the identification of
obstacles or barriers to accessibility, and the corresponding modifications
that will be needed to remedy these items. The following sections provide a
summary of findings from the Self -Evaluation.
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6.2 Programs, Policies, and Activity Review
As part of the ADA Self -Evaluation, the City reviewed how its plans, programs,
and policies work in practice —not just how they are written. While policies
can be updated on paper, accessibility is only effective when those policies
are supported by procedures, communication, training, and day-to-day
actions.
To better understand how accessibility is applied across the organization, the
City used a citywide electronic staff survey. The survey provided a practical
way to measure how well employees and supervisors understand existing
ADA-related policies and procedures and to identify where training
opportunities exist.
By gathering feedback from different roles, the City was able to better
understand how accessibility responsibilities are experienced across
departments and job functions efficiently.
The survey results were reviewed to inform any necessary updates to
procedures and training programs, including how the City approaches
communication needs such as language access and sign language
interpretation.
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6.3 Physical Assets Approach & Findings
6.3.1 Parks & Facilities
The City conducted a detailed accessibility evaluation of priority buildings and
sites based on 2010 ADA Standards for Accessible Design and the 2012 Texas
Accessibility Standards (2012 TAS). These evaluations focused on areas open
to the public, such as routes from parking areas to building entrances,
outdoor amenities, and other spaces where City programs and activities take
place. Areas not typically open to the public, such as employee -only or
restricted spaces, were not included.
As part of the Self -Evaluation to update the City's transition plan, the
following parks and facilities were evaluated.
• Booty's Road Park
•
Community Center
• Carlson Place Park
•
Convention & Visitors Bureau
• Chautauqua Park
•
Fire Station 2
• Emerald Springs Park
•
Fire Station 3
• Heritage Community Garden
•
Fire Station 4
• Highland Village Park
•
Fire Station 5
• Katy Crossing Park
•
Light & Water Works
• Madrone Park
•
Madella Hilliard
• McMaster Sports Complex
Neighborhood Center
• Park Administration
•
Municipal Complex
• Pinnacle Park
•
PSOTC
• Rabbit Hill Park
•
Public Library
• Rivery Park
•
Tennis Center
• San Jose Park & Splash Pad
•
Vehicle Service Center
• Summercrest Park
•
Westside Service Center
• University Park
•
Randy Morrow Trail
• VFW Park
•
San Gabriel Park Loop
• Village Pool & Park
•
San Gabriel River Trail
• Williams Drive Pool & Park
•
South San Gabriel River Trail
• Airport Terminal
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A sample of a facility and park evaluation report are provided in Appendix Al.
Additional evaluation reports are available upon request.
6.3.1.1 Parks & Facility Prioritization
To support consistent review and future implementation planning,
prioritization levels were defined in advance of data collection. These
prioritization levels follow an industry -standard approach that focuses first on
access into a facility or site, then access to services and activities, followed by
access to restrooms and other amenities. This sequence reflects how a person
typically experiences a facility from arrival and entry, to receiving services, to
using supporting amenities.
The following prioritization levels were applied to City -owned and operated
facilities and park amenities reviewed as part of the self -evaluation:
Priority 1- Entrance and Arrival
This includes barriers that affect how people arrive at and enter a facility or
park amenity. Examples include accessible parking, routes from sidewalks or
parking areas, ramps, entrances, and doors. These elements are critical
because they determine whether someone can access the site at all.
Priority 2 - Services and Activities
This includes barriers that affect access to services or activities once inside a
facility or within a park space. Examples include service counters, meeting
rooms, picnic areas, seating, and other features where programs or services
are provided.
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Priority 3 - Restrooms
This includes barriers within restroom facilities that limit access to toilet
rooms or fixtures. Restroom access is an important supporting element for
full participation in City services and activities.
Priority 4 - Other Amenities
This includes other features that may affect the user experience but are not
part of the primary service function of a facility or park. Examples may include
drinking fountains or secondary amenities.
While the prioritization framework provides a consistent baseline for
evaluating facilities and parks, it is not intended to replace staff knowledge of
how sites operate on a day-to-day basis. City staff will use their understanding
of site use, program delivery, and public interaction to help interpret findings
and inform next steps. This may include considering how often a space is
used, the types of programs offered, seasonal activity, and operational
constraints. By combining a standardized prioritization approach with staff
experience, the City can better focus improvements where they will have the
greatest impact on access to services, programs, and activities.
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6.3.1.2 Parks & Facility Findings
Common Findings - Priority Level 1
A. Parking
Needed TDLR Markings &
Signage
B. Exterior Routes
Gap exceeding 1/2"
C. Doors/Gates
on
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Excessive slope in maneuvering
clearance
TDLR "No Parking" marking needed
Excessive cross slope
Gate lacks 10" of smooth surface
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Common Findings - Priority Level 2
A. No accessible route to an amenity
No route to amenity
B. Playground Surface
C. Ramps
EWF Surface
Landing too steep
Inaccessible surface material
Ys�
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EWF Surface, excessive entry slope
Landing too small
m
Common Findings - Priority Level 3
A. Door hardware
Missing hardware
B. Lavatory Sinks
Pipes need to be wrapped
C. Grab Bars
Incorrect position
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Handle missing
Clear floor space obstructed
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Grab bar too short
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Common Findings - Priority Level 4
A. Drinking Fountains
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Too low (No Knee Clearance)
Protruding object
High/low type needed
Percentage of Findings by Priority Level
2%
15% 23%
60%
Priority 1 � Priority 2 Priority 3 Priority 4
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6.3.2 Pedestrian Facilities / Public Rights -of -Way
As part of the ADA Self -Evaluation process, the City of Georgetown conducted
targeted spot inspections in selected areas of the public right-of-way,
including sidewalks, curb ramps, driveways, and pedestrian signals. These
spot inspections were not intended to serve as a new citywide inventory.
Instead, they were used to review current conditions and identify common
issues or shortcomings with existing design, construction, and maintenance
practices - in conjunction with other citywide public rights -of -way data such
as the 2024 Sidewalk Master Plan, Street Maintenance Capital Improvement
Plan and the Future Mobility Plan.
Between the City of Georgetown's 2016 ADA Transition Plan and the 2024
Sidewalk Master Plan and others, the City has conducted a comprehensive
evaluation of its pedestrian network. The 2016 ADA Transition Plan completed
a systemwide inventory and detailed self -assessment of sidewalk and curb
ramps within the downtown district public right-of-way to identify barriers to
program access, while the 2024 Sidewalk Master Plan inventoried
approximately 10,500 sidewalk segments (905 miles),1,122 curb ramps,
and 272 accessible pedestrian signal locations using GIS, aerial imagery,
and field verification. Together, these efforts represent a citywide evaluation
of Georgetown's pedestrian facilities for both ADA compliance and long-term
capital planning.
A sample of a right-of-way evaluation report is provided in Appendix A2.
Additional evaluation reports are available upon request.
6.3.2.1 Right -of -Way Spot Prioritization
Findings from the spot inspections were prioritized using a simple high,
medium, and low scale. This scale was used to help the City understand how
different accessibility issues affect usability and to focus attention on the
most impactful barriers.
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C High priority items are conditions that significantly limit or prevent use
by people with disabilities. These issues may make a sidewalk, curb
ramp, crossing, or other feature difficult or impossible to use safely and
independently.
Medium priority items are conditions that may reduce usability or
comfort but do not completely prevent access in most situations.
Low priority items are conditions that may not fully meet technical
standards but are generally still usable. While these items may be
technically non -compliant, they typically do not prevent someone from
accessing or using the infrastructure.
This prioritization approach helped distinguish between technical
compliance issues and real -world usability. It was developed using industry
research related to how people move through and use public spaces,
including considerations of typical body movement, reach, and mobility
needs. The goal was to better understand how accessibility conditions affect
people in practice, not just how they perform against measurements alone.
6.3.2.2 Existing Right -of -Way Prioritization
The prioritization of pedestrian improvements in Georgetown is outlined in
the City's 2024 Sidewalk Master Plan, which identifies where new sidewalks
and upgrades are most needed based on safety, connectivity, and access to
key destinations. As projects move forward, sidewalk priorities are also
coordinated with the City's Street Maintenance Program so accessibility
improvements can be addressed when roadway work is already planned. In
addition, public feedback and accessibility requests will be considered to help
identify locations where sidewalk conditions create challenges for residents.
This coordinated approach helps the City improve accessibility in a practical
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and efficient way while responding to both planned infrastructure needs and
community input.
6.3.2.3 Right -of -Way Findings
Common findings
• Detectable Warning Surface placement
• Ramp running slope
• Change of grade
• Change in level
• Clear space at Audible Pedestrian Signals
• Cross slope issues at driveways
Percentage of Findings by Severity Level
41%
26%
33%
High r.i Medium Low
6.3.3 Digital Assets
As part of this ADA Self -Evaluation and Transition Plan, the City reviewed
selected digital content and practices to better understand current
accessibility conditions and identify common challenges. The City's approach
to digital accessibility focuses on improving access over time through
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updates to content, tools, policies, staff awareness, and coordination across
departments.
The digital evaluation focused on high -traffic and high -use City websites
and applications, including public -facing webpages, online services, and
digital tools that residents rely on to access information and City services. This
approach allowed the City to concentrate on digital content that has the
greatest impact on the public, rather than reviewing every webpage or
system at once.
The evaluation used a combination of automated tools and manual review to
assess how digital content works for users who rely on assistive technology,
such as screen readers or keyboard navigation. Common accessibility issues
identified included color contrast problems, missing text alternatives for
images, and other elements that can make digital content difficult to use.
Some third -party applications used by the City were also reviewed where
feasible. While the City may have limited control over certain third -party
platforms, findings from this evaluation will be used to communicate
accessibility concerns to vendors and guide future decisions about digital
tools and services.
Digital accessibility is an ongoing responsibility. As websites, documents, and
online services change, continued review and improvement are needed to
ensure that new content remains accessible. The City will continue to address
digital accessibility as part of its overall ADA compliance efforts, alongside
physical accessibility and operational practices.
As part of the Self -Evaluation to update the City's transition plan, the
following webpages and digital applications were evaluated:
34
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Webpages
• Georgetown, TX
• Red Poppy Festival
• Visit Georgetown
• Georgetown Calendar
• Careers
• Georgetown Recreation
Center
• Welcome to Georgetown
Water
• Garey House Homepage
• Parks and Recreation
• Application Checklists, Forms,
and Info
• Historic Guidelines
Apps
•
askGTX
•
Electric outages
•
Library Catalog
•
Parks Athletics
•
Job applications
•
Electric solar portal
•
Customer Service Portal
(Utilities)
•
Councilagendas
•
Open Records Requests
•
Capital Improvement Map
•
ArcGIS Hub
•
Formstack: Visit Event
•
Library Room Catalog
•
Parks Camp Registration
•
Georgetown Weekly
•
Municipal Court Form
•
Vendor Registration
A sample of a digital evaluation report is provided in Appendix A3. Additional
evaluation reports are available upon request.
35
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6.3.3.1 Digital Prioritization
Findings from the digital accessibility evaluation were prioritized to help the
City focus first on issues that have the greatest impact on usability for people
with disabilities. Rather than treating all findings equally, a priority scale was
used to reflect how severely an issue affects access to information and online
services.
Digital accessibility issues were grouped into high, medium, and low priority
categories based on severity and usability:
• High priority issues are barriers that can prevent people from
accessing or using digital content altogether. These issues may make a
website or application difficult or impossible to use with assistive
technology, such as screen readers or keyboard navigation.
• Medium priority issues are barriers that reduce usability or create
confusion but may not completely block access in all cases.
• Low priority issues are typically technical or formatting issues that do
not fully meet accessibility standards but still allow the content to be
used. While these items may be technically non -compliant, they
generally do not prevent access on their own.
• Recommendations are accessibility improvements identified by the
technical assessment team that are not required because no digital
standard was violated, but were documented as changes that would
enhance consistency, predictability, or operability for users.
This prioritization approach helps distinguish between technical compliance
issues and real -world usability. It was informed by industry research and best
practices related to how people interact with digital content, including how
assistive technologies interpret page structure, text, images, and navigation.
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6.3.3.2 Digital Findings
Common findings
• Poor Color Contrast -100+ issues
• Inaccessible non -text content- 70+ issues
o Non -text -based information with no text alternative
Digital Findings Count
28
132 169
181
High Medium Low Recommendation
Findings by Percentage
• High-33%
• Medium - 35.5%
• Low - 26%
• Best practice recommendations - 5.5%
7. ADA Transition Plan
7.1 Overview
The ADA Transition Plan is the action plan. It builds upon the findings of the
updated ADA Self -Evaluation data and outlines how the City of Georgetown
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plans to address identified accessibility barriers over time. The ADA Transition
Plan is a 'planning -level' document guiding accessibility improvements in a
practical and flexible way, to support the City's ability to respond to new
citizen requests to ensure continued access to City programs, services, and
facilities. Costs are estimated within the updated Plan where possible; in
some cases, such as digital applications, cost estimates must be obtained
through vendor interactions as remediation solutions are investigated
moving forward. All projects must be responsive to Council -approved
budgets each year.
7.2 Public Outreach
Public outreach is an important part of developing the City of Georgetown's
ADA Self -Evaluation and Transition Plan. While technical reviews help identify
accessibility barriers, public input helps the City understand how those
barriers affect people in their daily lives and which issues matter most to the
community.
As part of this effort, the City conducted an accessible public outreach
process designed to provide information, gather feedback, and ensure that
people with disabilities and their advocates had meaningful opportunities to
participate. Outreach activities were structured to be accessible, flexible, and
available over an extended period of time.
The City hosted a virtual public outreach presentation that explained what an
ADA Self -Evaluation and Transition Plan is, why it matters, and what was
learned through the evaluation process. The presentation focused on high-
level findings and common accessibility challenges rather than technical
details. To ensure accessibility, the presentation included accommodations
such as captions and interpretation, and a recorded version was made
available online so community members could review it at their convenience.
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A 30-day public comment period was provided following the presentation.
During this time, community members were invited to share feedback, ask
questions, and identify accessibility priorities through an accessible online
feedback tool. The City also conducted direct outreach to the following local
disability advocacy organizations and community groups to encourage
participation and ensure that voices from across the disability community
were represented:
• Brookwood in Georgetown
•
Easterseals
(BiG)
•
Rock House
• Disabled American Veterans,
•
A Gift of Time
Chapter 239
•
The Caring Place
• Georgetown Area Parkinson's
•
Georgetown Housing Authority
Support Group (GAPS)
•
Sertoma
• Heart of Central Texas
•
Georgetown ISD
Independent Living (HOCTIL)
•
The Georgetown Project -
• Austin Resource Center for
Bridges to Growth
Independent Living (ARCIL)
•
Habitat for Humanity
• Exceptional Georgetown
•
Opportunities for Williamson
Alliance
and Burnet Counties - Meals on
• ROCK - Ride On Center for
Wheels,
Kids
•
YMCA
• Bluebonnet Trails
•
The Nest
Community Services
•
Faith -in -Action
• Texas Parent to Parent
Feedback received during the outreach process was documented, reviewed,
and considered as part of the development of the ADA Transition Plan. The
project team developed responses to the common themes and questions
collected from public feedback. Those responses are included within
Appendix C and published online.
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This outreach process helped ensure that the ADA Transition Plan reflects
both technical assessments and the lived experiences of the community. By
engaging the public in this way, the City strengthened transparency, built
trust, and supported more informed and responsive accessibility planning.
7.3 Cost Estimates
Cost estimates included are approximated as planning -level costing. There
are many, varied approaches to remediation and improvements must take
place over time, which can cause shifts in the actual costs once executed.
Further, as described in Section 3, program access may be achieved by either
structural methods (e.g., making physical changes to a facility) or non-
structural methods. In general, both may be utilized to ensure program
access, but there are some exceptions where existing facilities are involved
(see Section 3).
Actual costs can only be firmly determined once the approach to creating
program access is finalized. Sites, facilities, or pedestrian elements to be
remediated will receive more exact budgets during the remediation scope
development, design, and construction processes. The City anticipates it will
take time to remediate all the items discovered over all self -evaluation
processes and recognizes new issues may arise due to changing
environments. Prioritization is an important aspect of the City's ADA
Transition Plan.
Planning level cost estimates, subject to change based on the approach and
the year of actual remediation, are as follows:
40
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Planning Level Cost Estimates for Parks & Facilities
Priority Level
# of Findings
Budget Low
Budget High
1
139
$195,415
$229,300
2
364
$684,609
$966,315
3
91
$93,815
$110,445
4
10
$15,265
$21,485
Total
604
$989,104
$1,3279545
Planning Level Cost Estimates for Websites & Digital Applications
The City websites are controlled by both internal teams and external vendor
support. Many of the website adjustments will be handled through regular
City staff hours and costs cannot be fully predicted, as the digital
environment requires on -going monitoring. For digital applications where
improvements are required, cost estimates must be obtained through vendor
interactions as remediation solutions are investigated and identified.
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7.4 Implementation Plan
Because the City has significant infrastructure in the public rights -of -way,
facilities, parks, websites, and digital applications, it is not possible to remove
all barriers to accessibility immediately. Barriers will be removed
systematically to ensure equality among City programs. It is the intent of the
City to address barriers to accessibility on an on -going basis. Implementing
improvements is contingent upon immediate necessity, degree of
complexity, overall cost, and budget approval.
The schedules presented in this Plan are based on the locations or
information evaluated and reflected in the most recent self -evaluation
reports. The City will continue to include ADA compliance elements as part of
the City's Capital Improvement Plan cycle and maintenance activities to
ensure any newly identified issues or changing environments in the public
rights -of -way, facilities, parks, or digital environments will be addressed over
time with budget approval. Any necessary future updates to this Transition
Plan will be documented through Plan supplements. The City intends to
integrate accessibility data into on -going funded capital and maintenance
programs, operating budgets, grants, available federal funding applications,
or other development initiatives as appropriate. All schedules for
implementation are subject to adjustment per needs in accommodating
community requests, petitions for reasonable modifications from people with
disabilities, changes in City programs, on -going evaluations, funding
constraints, and opportunities. The tables in this section provide a schedule
for planning -level implementation, subject to adjustment. All ADA
remediation is subject to annual budget approval by City Council.
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7.4.1 Parks & Facilities Programming
Facilities Schedule
Airport Terminal
CIP
Community Center
Operating
$1,190
Convention & Visitors
Bureau
CIP
Operating
$540,000
$200
Fire Station 2
Fire Station 3
CIP
$660
Fire Station 4
CIP
$100
Fire Station 5
Operating
$330
$475
Light & Water Works
CIP
Madella Hilliard
Operating
$19,305
Municipal Complex
Operating
$600
$7,900
$1,600,000
Parks Administration
Operating
$200
$3,380
PSOTC
Operating
$330
Public Library
CIP
$15,000
$50,000
$700,000
Tennis Center
Operating
$100
$340
Vehicle Service
C
Center
CIP
$1,740,000
Westside Service
Center
Operating
$100
Total
1 $558,810
$73,025
$708,375
1
1
1 $3,340,000
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Parks Schedule
Name
Booty's Road Park
SourcePark
Operating
$338
$8,425
;
$32,038
Chautauqua Park
Operating
$200
Chautauqua Park
CIP
$65,506
Emerald Springs Park
Operating
$538
Emerald Springs Park
CIP
$16,725
Heritage Community
Garden
Op erating
$1,525
Heritage Community
Garden
Katy Crossing Park
McMaster Sports
Complex
McMaster Sports
Complex
CIP
$675
_
$1,300
$111,119
CIP
$94,281
Operating$5,250
CIP
Pinnacle Park
Operating
$1,188
Pinnacle Park
CIP
$9,619
Rabbit Hill Park
Operating
$381
$338
$925
Rabbit Hill Park
CIP
$195,563
Randy Morrow Trail
Operating
$3,900
$50
Randy Morrow Trail
CIP
$763
$125,256
Rivery Park
Operating
$4,688
$475
Rivery Park
CIP
$47,688
San Gabriel Park Loop
operating
$3,900
San Gabriel Park Loop
CIP
$2,438
San Gabriel River Trail
Operating
$450
$100
San Jose Park & Splash
Pad
South San Gabriel
River Trail
CIP
$1,813
$19,188
$25,469
Operating
$338
South San Gabriel
River Trail
CIP
Summercrest Park
CIP
$12,656
University Park
Operating
$200
University Park
CIP
$23,800
VFW Park
Operating
$2,119
$300
VFW Park
CIP
$31,069
Village Pool & Park
Operating
$1,575
$2,731
Village Pool & Park
CIP
$48,750
Berry Creek Park
Operating
$1,606
Berry Creek Park
CIP
$6,919
$94,831
0
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Name
Funding
SourcePark
Madrone Park
Operating
$100
Madrone Park
CIP
$1,225
Williams Drive Pool &
$4,518
$200
Park
Operating
Williams Drive Pool &
$34,819
Park
CIP
$7,175
Carlson Place Park
Operating
$763
Carlson Place Park
CIP
Highland Village Park
Operating
$1,950
Highland Village Park
CIP
$19,494
Total
$25,200
$244,675
$218,600
$209,763
$185,444
$195,563
The City's Facilities and Parks teams recognize that accessible design
standards and best practices continue to evolve and that staff training plays
an important role in maintaining accessibility over time. As part of this ADA
Transition Plan, the City is committed to providing periodic training for staff
involved in the planning, design, construction, and maintenance of facilities
and park assets.
This training will focus on accessible design standards, common accessibility
issues, and best practices related to public -use spaces. By providing ongoing
training, the City aims to support consistent application of accessibility
requirements, reduce repeat issues, and strengthen staff awareness of how
design decisions affect access to programs and activities.
Periodic training also helps ensure that accessibility considerations remain
part of day-to-day operations and decision -making. Through this approach,
the City supports continuous improvement and reinforces its commitment to
providing facilities and park spaces that are usable and welcoming to all
members of the community.
7.4.2 Right -of -Way Programming
Right -of -Way Schedule
PW - Small CIP
Operating
Project
CIP - Public
School
CIP
Projects
CIP - Public
School
Grant
Projects
_
FM 971 (Gann
Street to SH
Grant
130)
Grant
Leander Rd
FM 2243)
SH 29 (Haven
Lane to Patriot
Grant
Way)
_
Austin Avenue
(2nd St to
Grant
Leander Rd)
Austin Avenue
(2nd St to
CIP
Morrow St)
_
Total
$210,200
$3,700,000
$21,160,440
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$210,200 1 $210,200 1 $210,200 1 $210,200
$2,333,333 1 $2,333,333 1 $2,333,333
$1,750,000 1 $1,750,000 1 $1,750,000 I $1,750,000
$4,000,000
$3,850,000
$0' $25,070,640 1 $8,293,533 1 $8,143,533
$3,850,000
The City will utilize two primary methods for upgrading pedestrian facilities to
current ADA standards. The first and most comprehensive method is through
scheduled street and utility improvement projects. All pedestrian facilities
impacted by these projects will be upgraded to current ADA accessibility
standards.
The second method is through specific Sidewalk Master Plan improvement
projects that are identified individually. These projects will be incorporated
into the Capital Improvement Program (CIP) on a case -by -case basis as
determined by Georgetown staff.
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The City of Georgetown is committed to improving accessibility in the Right -
of -Way by building it into everyday decision -making, project delivery, and
maintenance activities. It is the City's goal to improve results in the built
environment through consistent process improvement where public
infrastructure is planned, designed, built, inspected, and maintained. The
built environment often presents challenges to achieving 100% compliance
due to topographic or other physical constraints; however, appropriate
documentation through each process step will allow the City to strive for the
maximum achievable compliance with each project.
To support this goal, the City is focusing on strengthening advanced internal
procedures, workflow models, and coordination across departments. This
includes improving staff training, updating design and construction
standards, and creating consistent processes for reviewing plans, inspecting
work, and responding to issues identified with each step. By doing so, the City
aims to reduce any recurring accessibility issues identified and improve
consistency across projects.
The City is also prioritizing documentation improvements. This includes
standardizing inspection forms and checklists, documenting accessibility
reviews and inspections, tracking improvements using GIS, and establishing
clear sign -off procedures for completed work. These steps help ensure that
accessibility requirements are understood, followed, and recorded across
departments and project teams.
In addition, the City recognizes the importance of clear communication and
transparency. Procedures are being strengthened to ensure that accessibility
requests from the public are logged, and visible to additional staff team
members beyond the ADA Coordinator or department affected for increased
staff awareness and training. Requests for accessibility improvements or
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support can be submitted to the ADA Title II Coordinator (contact
information is provided in Section 4) or through the City's website.
Finally, the City's approach acknowledges that full accessibility may not
always be achievable in every situation. In those cases, the City is working to
formalize processes for documenting design exceptions or variances,
ensuring that such decisions are carefully evaluated, approved, and recorded
in alignment with ADA Title II requirements.
Together, these operational, process management goals support a proactive,
consistent, and transparent approach to accessibility that helps the City meet
its ADA responsibilities while improving access to public spaces and services
over time.
External Agency Coordination
Many other agencies are responsible for pedestrian facilities within the
jurisdiction of The City of Georgetown. The City will coordinate with those
agencies as it relates to the elimination of accessibility barriers along their
routes.
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7.4.3 Digital Programming
A key goal is to make digital accessibility a routine part of City operations. This
includes improving how websites, online tools, documents, and digital
communications are reviewed for accessibility before they are published or
updated. By building accessibility checks into existing workflows, the City
aims to reduce recurring issues and improve consistency across departments.
The City also plans to strengthen coordination between departments and
with third -party vendors that provide digital platforms or services. This
includes clarifying expectations for accessibility, documenting
responsibilities, and working with application vendors to address identified
accessibility issues where feasible. To support this work, the City developed
internal planning documents that outline governance, prioritization, and a
phased, multi -year approach to addressing digital accessibility risks across
third -party applications.
Another focus area is improving how digital services support public
participation and communication. This includes reviewing how online forms,
service request systems, and public meeting content are provided, and
ensuring that communication tools, such as captions or alternative format,
are considered when digital content is shared with the public.
In addition, the City plans to improve internal awareness and guidance
related to digital accessibility. This includes providing direction to staff on
accessibility expectations, identifying when specialized support is needed,
and using lessons learned from the digital evaluation to inform future
updates and training.
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Across the technology industry, many digital platforms are not yet fully
accessible, particularly legacy and third -party systems used by public
agencies. The 2026 federal rule will require increased collaboration among
vendors, providers, and public entities, along with continued advancements
in how digital assets and applications are developed and maintained. The City
of Georgetown is committed to working with its providers and stakeholders
to remove barriers in the current digital landscape, spearheading
communication with vendors, and providing alternative means of access to
information as necessary while digital accessibility solutions progress.
Together, these program and procedure changes are intended to support
ongoing digital accessibility improvements over time. By focusing on how
digital content is managed and delivered, the City can better ensure that
online information and services remain usable, accessible, and responsive to
the needs of residents and visitors with disabilities.
16
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8. Monitoring and Collaboration
The ADA Transition Plan is considered a 'living' plan that adjusts over time
and as conditions change. Updates to the appendices, attachments, or
implementation schedule will be made as needed.
The City of Georgetown recognizes that ADA compliance is an ongoing
responsibility that will require monitoring to identify future accessibility
issues that may arise. For example, facilities that currently meet ADA
requirements could fall out of compliance in the future due to factors such as
the natural environment, damage, disrepair, or changes within public rights -
of -way that could create new accessibility obstacles. Therefore, the ADA Title
II Coordinator and the ADA Working Group Department Liaisons will
establish an on -going process to ensure that facilities continue to be
monitored for compliance with ADA requirements. City staff are trained to
report any accessibility concerns or deficiencies that are identified.
The City of Georgetown will comply with state agency monitoring and
tracking efforts and collaborate with inter -agency government collaborations
where appropriate to advance accessibility in the region.
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Appendices
A. Self -Evaluation Report Samples
a. Al. Facilities & Parks
b. A2. Right -of -Way
c. A3. Digital
B. Grievance Form
C. Public Outreach
D. ADA Title 11 & Section 504 Written Assurance
E. ADA Nondiscrimination Statement
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Appendix A - Self Evaluation Report Samples
Al. Parks & Facilities Report Samples
Additional evaluation reports are available upon request.
Blank Page ]
53
City of Georgetown Community Center - 445 E Morrow St Georgetown, TX 78626
Priority 1 - Route to Parking
Lat/Long: [30.652544,-97.668816]
Finding: 2 - NONCOMPLIANT
The sidewalk leading to the main south entrance has three locations with an opening greater than 1/2
inch between panels.
2012 TAS Section 302.3
Openings in floor or ground surfaces shall not allow passage of a sphere more than 112 inch (13 mm) diameter
except as allowed in 407.4.3, 409.4.3, 410.4, 810.5.3 and 810.10. Elongated openings shall be placed so that
the long dimension is perpendicular to the dominant direction of travel.
2010 ADAS Section 302.3
Openings in floor or ground surfaces shall not allow passage of a sphere more than 112 inch (13 mm) diameter
except as allowed in 407.4.3, 409.4.3, 410.4, 810.5.3 and 810.10. Elongated openings shall be placed so that
the long dimension is perpendicular to the dominant direction of travel.
Citation:
Budgeting Range:
2012 TAS Section: 302.3 $560 - $660.00
2010 ADAS Section: 302.3
Recommendation:
Add caulking or fill material at three locations.
Access by Design Inc. www.abyd.com 4 of 9
(214) 348 - 7758 Powered by L,BIueDAG
City of Georgetown Berry Creek Park - 4404 Madrid Dr Georgetown, TX 78628
Priority 2 - Playground
Lat/Long: [30.686274,-97.71131]
Finding: 2 - NONCOMPLIANT
There is no accessible route to the bench near the playground and no adjacent clear floor space.
2012 TAS Section 206.2.2
At least one accessible route shall connect accessible buildings, accessible facilities, accessible elements, and
accessible spaces that are on the same site.
2010 ADAS Section 206.2.2
At least one accessible route shall connect accessible buildings, accessible facilities, accessible elements, and
accessible spaces that are on the same site.
Citation: Budgeting Range:
2012 TAS Section: 206.2.2 $1,565 - $1,840.00
2010 ADAS Section: 206.2.2
Recommendation:
Install a sidewalk connection and a minimum 36-inch by 48-inch clear floor space adjacent to the bench
for a wheelchair space (136 SF).
ACCESSIBLE ENTRANCES
Directional
Signs
Arc ai,
. c'SS
Ramp
Accessible
NOTE:
Parking
ENTRANCE SIGNAGE must be as every
primary public entrance and at every
majorjunctlon of an accessible route of
Access Aisle
travel, indicating the dlreclbn along or
to accessible features
®Builder's Book, Inc
Access by Design Inc. www.abyd.com 5 of 15
(214) 348 - 7758 Powered by &BlueDAG
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A2. Public Right -of -Way Report Sample
Additional evaluation reports are available upon request.
Blank Page ]
City of Georgetown Right of Way Spot Inspections - 808 Martin Luther King Jr St
Georgetown, TX 78626
15th and Olive - SE Corner Curb Ramp
Lat/Long: [30.636343,-97.68118]
Finding: 4 - NONCOMPLIANT
The bottom landing of the parallel curb ramp has a running slope of more than 2% and is greater than
the grade of the adjacent street.
2023 PROWAG Section R304.3.4
Landings shall be provided at the bottom of parallel curb ramps. Landings shall be 48 inches (1220 mm) wide
minimum by 48 inches (1220 mm) long minimum. The slope of the landing, measured parallel to the direction of
travel on the curb ramp run, shall be permitted to be equal to or less than the slope of the roadway or the cross
slope of the crosswalk as specified by R302.5. The cross slope of the landing shall be 1.48 (2.1 %) maximum
measured perpendicular to the direction of travel on the curb ramp run.
Citation:
2023 PROWAG Section: R304.3.4
Access by Design Inc. www.abyd.com 11 of 208
(214) 348 - 7758 Powered by &BWeElAG
A3. Digital Report Sample
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Additional evaluation reports are available upon request.
Blank Page ]
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Appendix B - Grievance Form
The City of Georgetown
Americans with Disabilities Act (ADA) Grievance form
Title II of the Americans with Disability Act Section 504 of the Rehabilitation Act of 1973
Name of Complainant:
Name of Agent/Representative:
Addressof Complainant:
Telephone of Complainant ( )
Preferred Method of Contact: (1) Phone
DESCRIPTION OF GRIEVANCE
Email of Complainant
(2) Email (3) Mail (4) Other
This grievance as it relates to a City of Georgetown: service activity_
program . benefit_ _practice_ or policy
Provide the date(s) the incident occurred:
Which City of Georgetown Department, if any, is alleged by you to have failed
compliance with the ADA Law?
City Department:
Address:
Telephone: ( )
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Please identify the names of all City of Georgetown agents, representatives, or
employees, if any, whom you contend were involved. (Use additional paper if
necessary)
Give a brief description of incident that made the basis of your grievance. Include
in your response the identity of the service, activity, program, or benefityou
contend your access has been denied or any other manner you contend you have
been subjected to discrimination. Please also provide in your description specific
dates, times, and places aswell as the names, addresses, and telephone
numbers of any and all persons who may have witnessed or been involved in the
act or basisof your complaint. (Attach additional information if needed).
Please provide a suggested outcome for resolution:
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Signature of Complainant/Representative
Printed Name of Complainant/Representative
Date:
Complaints shall be submitted in writing to the office of the ADA Coordinator:
Lua Saluone
Georgetown City Hall
808 Martin Luther King Jr. St.
Georgetown, TX 78626
OR
Email at ada@georgetowntexas.gov
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Appendix C - Public Outreach
Overview of Public Engagement
As part of the ADA Self -Evaluation and Transition Plan update, the City
conducted a public outreach survey to gather input from community
members, including individuals with disabilities, caregivers, advocates, and
the general public. The survey was designed to identify accessibility concerns,
priorities, and lived experiences related to City programs, services, facilities,
and the public right-of-way.
The feedback received through this process was used to inform the City's
understanding of existing barriers and to help guide future ADA transition
planning efforts.
Types of Questions Asked
The survey included open-ended questions that invited respondents to share
feedback across several broad topic areas, including:
General accessibility experiences when interacting with City facilities,
services, and public spaces
• Physical access issues in the public right-of-way, such as sidewalks,
curb ramps, crossings, and pathways
• Access to City facilities and amenities, including buildings, parks, and
recreational areas
Communication and information access, including signage, wayfinding,
and availability of accessible formats
Suggestions for improvement, allowing respondents to identify
priorities or recommend changes to improve accessibility citywide
These questions were intentionally open-ended to allow respondents to
describe issues most relevant to their individual experiences.
GEORGFTOWN
Summary of Public Feedback Received
Overall, public comments reflected a range of accessibility experiences and
highlighted recurring themes rather than isolated concerns.
Key types of feedback included:
• Barriers in the pedestrian environment, such as uneven or missing
sidewalks, inadequate curb ramps, drainage issues, and challenges
navigating intersections
9 Facility access concerns, including building entrances, parking,
restroom accessibility, and path -of -travel issues within City properties
• Maintenance -related issues, where existing accessible features were
present but difficult to use due to wear, obstructions, or lack of upkeep
In addition to identifying barriers, several respondents expressed
appreciation for the City's efforts to solicit public input and emphasized the
importance of continued engagement with the disability community.
FAO's
The following questions and responses reflect themes and concerns raised by
community members during the public outreach process for the City's ADA
Self -Evaluation and Transition Plan update. These frequently asked questions
were developed to provide clarity regarding the City's approach to identifying
accessibility barriers, prioritizing improvements, and advancing compliance
with the Americans with Disabilities Act (ADA).
Q: What is the ADA?
The Americans with Disabilities Act (ADA) is a federal civil rights law enacted
on July 26,1990. The ADA prohibits discrimination against individuals with
disabilities and ensures equal access to programs, services, and activities.
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Title II of the ADA applies to state and local governments and requires that
programs, services, and activities be accessible to people with disabilities.
"Programs" include, but are not limited to, pedestrian facilities such as
sidewalks and curb ramps, City facilities and buildings, parks and recreational
amenities, and City -operated websites and digital content.
Q: What is an ADA Transition Plan and why is it necessary?
When the ADA was enacted, it was recognized that many existing facilities
and infrastructure elements would not immediately meet accessibility
requirements. As a result, federal regulations require state and local
governments with 50 or more employees to conduct a self -evaluation to
identify physical barriers that limit access to programs, services, and activities.
An ADA Transition Plan documents the results of that self -evaluation and
outlines the steps the City will take to remove identified physical barriers over
time. The Transition Plan establishes priorities, schedules improvements, and
demonstrates the City's ongoing commitment to ADA compliance.
Q: Is the City of Georgetown required to make all of their facilities ADA
compliant?
The ADA requires that the City ensure its programs, services, and activities are
accessible to people with disabilities when viewed in their entirety. This does
not necessarily require every City facility or element to be fully accessible in all
cases.
However, the City is committed to improving accessibility across its facilities,
public spaces, and programs. Public input, along with ongoing coordination
with the community, will continue to help guide the City's accessibility
priorities and improvement efforts.
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Q: Why are there elements in public rights -of -way that are non-
compliant?
Public rights -of -way are influenced by a variety of factors. Much of the City's
sidewalk, curb ramp, and roadway infrastructure were constructed prior to
the ADA or before current accessibility standards were established.
While the Americans with Disabilities Act Accessibility Guidelines (ADAAG)
have been in place since the early 1990s, specific accessibility standards for
public rights -of -way have evolved overtime and have not yet been fully
adopted as enforceable federal regulations. In addition, public rights -of -way
are exposed to natural conditions that can cause deterioration, shifting, or
drainage issues that affect accessibility.
In some cases, improvements may require coordination with other agencies,
such as utility providers or transit authorities, or may involve constraints
related to available right-of-way width or property ownership. These factors
can affect the timing and complexity of accessibility improvements.
Q: What are the next steps?
Now that public outreach input has been collected, the City will evaluate the
feedback alongside field data, facility assessments, and regulatory
requirements. This information will be used to develop short-term and long-
term implementation projects.
The ADA Transition Plan is intended to be a living document. It will be
updated periodically to reflect completed improvements and to add future
projects to the implementation schedule.
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Q: How can I provide comments to the City of Georgetown about this
project or to make a request?
Public input is an important part of the City's ADA efforts. Community
members may submit comments, request accommodations, or report
accessibility concerns by contacting the City's ADA and Title VI Coordinator:
Lua Sa_luone
Phone: 512-930-6574
Email: ada@georgetowntexas.gov
Feedback may also be submitted through the City's askGTX service.
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Appendix D - ADA Title II & Section 504 Written Assurance
The City of Georgetown assures that no qualified individual with a disability
shall, on the basis of disability, be excluded from participation in, denied the
benefits of, or otherwise be subjected to discrimination under any program,
service, or activity administered by the City, in accordance with Title II of the
Americans with Disabilities Act of 1990 (42 U.S.C. §§ 12131-12165), its
implementing regulations at 28 CFR Part 35, and Section 504 of the
Rehabilitation Act of 1973 (29 U.S.C. § 794), as implemented by 49 CFR Part 27.
The City affirms that it has designated an ADA/Section 504 Coordinator,
adopted grievance procedures, issued a public notice of nondiscrimination,
and will take appropriate steps to ensure effective communication,
reasonable modifications, and program accessibility in its programs, services,
and activities.
This assurance applies to all City departments, operations, facilities,
contractors, and subrecipients involved in the administration of City
programs and services.
Josh Schroeder, Mayor
Date
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Appendix E - ADA Nondiscrimination Statement
The City of Georgetown does not discriminate against any qualified disabled
person solely by reason of his or her disability, exclude from participation in,
deny the benefits of, or otherwise subject individuals to discrimination,
including discrimination of employment, under any program or activity that
receives or benefits from federal financial assistance.
Additionally, the City of Georgetown ensures its programs will be conducted,
and its facilities operated, in compliance with all non-discriminatory practices
and requirements imposed by or pursuant to 49 Code of Federal Regulations
(CFR) Part 27, 28 CFR Part 35 and 42 USC §§ 12101-12213.
Josh Schroeder, Mayor
Date
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