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HomeMy WebLinkAboutRES 031026-5.B - Adoption of the Updated ADA Transition PlanRESOLUTION NO.0310),--6 --5-,Z A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF GEORGETOWN, TEXAS, ADOPTING THE UPDATED AMERICANS WITH DISABILITIES ACT TRANSITION PLAN; REPEALING CONFLICTING RESOLUTIONS; INCLUDING A SEVERABILITY CLAUSE; AND ESTABLISHING AN EFFECTIVE DATE. WHEREAS, the Americans with Disabilities Act (ADA) provides comprehensive rights and protections for individuals with disabilities; and WHEREAS, Title II of the ADA requires state and local governments make their programs and services accessible to persons with disabilities; and WHEREAS, on March 25, 2014, the City Council passed Resolution No. 032514-L adopting an ADA Transition Plan for the City of Georgetown; and WHEREAS, since 2016, the City has worked to implement the 2016 ADA Transition Plan recommendations; WHEREAS, this 2026 ADA Self -Evaluation and Transition Plan (hereafter the "Updated ADA Transition Plan") outlines the City's progress to implement the 2016 ADA Transition Plan and includes additional recommendations to ensure City programs continue to be accessible; and WHEREAS, the City Council finds that adopting the Updated ADA Transition Plan will be in the best interest of the public, as set out herein. NOW THEREFORE BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF GEORGETOWN, TEXAS: Section 1. The meeting at which this resolution was approved was conducted in compliance with the Texas Open Meetings Act, Texas Government Code, Chapter 551. Section 2. The facts and recitations contained in the preamble of this resolution are hereby found and declared to be true and correct and are incorporated by reference herein and expressly made a part hereof, as if copied verbatim. Section 3. The Updated ADA Transition Plan attached hereto as Exhibit A is hereby adopted. Section 4. All resolutions that conflict with the provisions of this resolution are hereby repealed, and all other resolutions of the City not in conflict with the provisions of this resolution shall remain in full force and effect. Resolution Number: AM- 031U,2k Page 1 of 2 Subject: ADA Transition Plan (2026) Date Approved: March 10, 2026 Section 5. If any provision of this resolution, or application thereof, to any person or circumstance, shall be held invalid, such invalidity shall not affect the other provisions, or application thereof, of this resolution, which can be given effect without the invalid provision or application, and to this end the provisions of this resolution are hereby declared to be severable. Section 6. The Mayor is hereby authorized to sign this resolution and the City Secretary to attest. This resolution shall become effective and be in full force and effect immediately in accordance with the provisions of the City Charter of the City of Georgetown. PASSED AND APPROVED on the loth of March, 2026. ATTEST: Robyn D more, City Secretary APPROVED AS TO FORM: ye Nfasson, City Attorney ;1 TH CCHN OF GEORGETOWN: Resolution Number: 2026-Q3� Page 2 of 2 Subject: ADA Transition Plan (2026) Date Approved: March 10, 2026 City of Georgetown, ADA Self -Evaluation and Transition Plan March 2026 GEORGETOWN T E X A S more than welcome �I G! GEORGETOWN Acknowledgements The ADA Transition Plan represents a commitment to ensuring that City programs, services, facilities, and digital resources are accessible to all residents, visitors, and employees. The development of this Transition Plan was made possible through the collaboration and contributions of City leadership, staff, community members, and partner organizations. The City acknowledges and appreciates the time, expertise, and feedback provided throughout this process. City Council Josh Schroeder, Mayor Amanda Parr, District 1 Shawn Hood, District 2 Ben Butler, District 3 Ron Garland, District 4 Kevin Pitts, District 5 Jake French, District 6 Ben Stewart, District 7 Project Management Team Lua Saluone, P.E., ADA Coordinator Nat Waggoner, PMP, AICP, Transportation Coordinator Shawn Gunnin, Administrative Asst ADA Working Group Liaisons Consultant Team .:;:AI P .•0 • ACCESS INNOVATION PARTNERS ACCESSIBILITY REIMAGINED A C C E S S by D E S I G N ACCESSIBILITY CONSULTANTS Public Participants Thank you to the residents, employees, business owners, and community members who shared feedback, experiences, and concerns related to accessibility within the City. Public input played a vital role, and will continue to, in shaping the recommendations included in this ADA Transition Plan. Contents ExecutiveSummary.............................................................................................................................1 2. Introduction & Background...........................................................................................................3 2.1 City Commitment & Progress.................................................................................................... 4 3. ADA Requirements Explained.....................................................................................................5 3.1 The ADA and Title II............................................................................................................................5 3.2 ADA Self -Evaluation and Transition Plan Requirements.......................................7 3.3 ADA and Its Relationship to Other Laws............................................................................8 3.4 Digital Accessibility Requirements.......................................................................................9 3.5 Program Access.................................................................................................................................10 3.6 Undue Burden.....................................................................................................................................11 4. City ADA Policies and Procedures...........................................................................................12 4.1 ADA Title II & Section 504 Written Assurance..............................................................12 4.2 ADA Policy and Notice.................................................................................................................13 4.3 ADA Nondiscrimination Statement....................................................................................15 4.4 ADA Grievance Procedure........................................................................................................15 4.5 Effective Communication..........................................................................................................18 4.6 ADA Coordinator..............................................................................................................................18 4.7 City Use of Accessibility Standards......................................................................................19 4.8 ADA Working Group.....................................................................................................................20 S. ADA Transition Plan Progress....................................................................................................21 5.1 Parks and Facilities...........................................................................................................................21 5.2 Public Right-of-Way......................................................................................................................22 6. Current Self -Evaluation Results...............................................................................................22 A GFORGHOWN 6.1 Overview................................................................................................................................................. 22 6.2 Programs, Policies, and Activity Review.........................................................................23 6.3 Physical Assets Approach & Findings...............................................................................24 6.3.1 Parks & Facilities.......................................................................................................................24 6.3.2 Pedestrian Facilities / Public Rights-of-Way........................................................31 6.3.3 Digital Assets..............................................................................................................................33 7. ADA Transition Plan..........................................................................................................................37 7.1 Overview................................................................................................................................................. 37 7.2 Public Outreach...............................................................................................................................38 7.3 Cost Estimates..................................................................................................................................40 7.4 Implementation Plan...................................................................................................................42 7.4.1 Parks & Facilities Programming...................................................................................43 7.4.2 Right -of -Way Programming..........................................................................................46 7.4.3 Digital Programming..........................................................................................................49 8. Monitoring and Collaboration....................................................................................................51 Appendices................................................................................................................................................... 52 Appendix A - Self Evaluation Report Samples........................................................................53 Al. Parks & Facilities Report Samples........................................................................................53 A2. Public Right -of -Way Report Sample................................................................................56 A3. Digital Report Sample.................................................................................................................58 AppendixB -Grievance Form............................................................................................................60 AppendixC - Public Outreach...........................................................................................................63 Appendix D - ADA Title II & Section 504 Written Assurance.........................................68 Appendix E - ADA Nondiscrimination Statement................................................................69 GEORGETOWN 1. Executive Summary The City of Georgetown's 2026 ADA Self -Evaluation and Transition Plan documents the City's continued commitment to providing accessible programs, services, activities, facilities, public rights -of -way, and digital resources in compliance with Title II of the Americans with Disabilities Act (ADA) and related federal and state requirements. This update serves as the City's official successor to the 2016 ADA Transition Plan and reflects changes in the City's physical environment, operations, technology, and community needs over the past decade. In 2025, the City completed a comprehensive ADA self -evaluation that examined City programs and policies, select public facilities and parks, portions of the public right-of-way, and high -use digital assets, including websites and applications - all updates to the self -evaluation data set since 2016. The evaluation process combined technical assessments with staff input and public participation to identify barriers to access and opportunities for improvement. This approach supports the ADA's program access framework, which evaluates accessibility based on whether programs and services, when viewed in their entirety, are accessible to individuals with disabilities. The updated self -evaluation reviewed 21 facilities,15 parks, four trails, targeted right-of-way areas to complement prior data collections and plans,11 webpages, and 17 digital applications. Common accessibility issues were identified across physical and digital environments, including barriers related to parking and exterior routes, access to amenities, restroom features, pedestrian infrastructure, and digital content usability. Findings were prioritized based on their impact on access, with higher priority given to barriers that limit entry to facilities, participation in services, or independent use of City resources. GEORGETOWN -TFXAS� IIIUIl'l�l�lll NY'Ilr,Illl' This Transition Plan outlines a practical, phased strategy for addressing identified barriers over time. It establishes prioritization criteria, planning - level cost estimates, and a multi -year implementation framework that integrates accessibility improvements into existing capital projects, operating budgets, maintenance programs, and digital workflows. Planning -level cost estimates for parks and facilities range from approximately $989,000 to $1.33 million, with additional investments anticipated through coordinated right- of-way and capital improvement projects. Digital accessibility improvements will be addressed through a combination of internal updates and coordination with third -party vendors, recognizing evolving federal requirements and technological constraints. Public outreach was a key component of the planning process. The City conducted accessible outreach activities, including a virtual public presentation and a public comment period, and engaged local disability advocacy organizations and community partners. Feedback received helped inform priorities and reinforce the importance of addressing both technical compliance and real -world usability. The ADA Transition Plan is intended to function as a living document. The City will continue to monitor conditions, respond to accommodation requests, update policies and procedures, and coordinate across departments and with external agencies to improve accessibility over time. Through this Plan, the City of Georgetown affirms its commitment to equity, transparency, and continuous improvemeriL iri ensuring that residents and visitors with disabilities can fully participate in and benefit from City programs, services, and activities. G EORGETOW N mnm dean u�fa�mi 2. Introduction & Background The Americans with Disabilities Act (ADA) is a federal law that protects the civil rights of people with disabilities and ensures they can use and benefit from public programs, services, and facilities. For the City of Georgetown, this means providing accessible sidewalks, buildings, parks, and other public spaces and resources that people use every day. It also includes ensuring the City's websites and digital information are accessible, and that clear policies and procedures are in place to respond to accommodation requests and address accessibility concerns. Developing an ADA Self -Evaluation and ADA Transition Plan (Plan) is a requirement for public agencies according to Title II of the ADA. Federal and state oversight agencies provide general guidance to local governments regarding the need for periodic updates to city ADA Transition Plans due to changing environments, growth, and technological advancements. Cities must monitor and track their activities and programs to ensure compliance with the ADA. Updating the ADA Self -Evaluation and Transition Plan helps the City continuously review and improve the accessibility of its public spaces, services, and digital resources as they change. The process of developing and maintaining Plan updates over time allows the City to identify new programs or activities, review changing physical and digital conditions, update policies, procedures, or training to continue to promote improved access for people living with disabilities. This report discusses the City's previous efforts, latest findings, and planned future efforts for accessibility -related improvements for the City of Georgetown. The report also provides technical information regarding the City's obligations and planning -level commitments for future improvements. GEORGE, _OW N 1114 mom Mnn acdunr¢ 2.1 City Commitment & Progress The City of Georgetown is committed to ensuring that its programs, services, and activities are accessible to people with disabilities. The City conducted ADA evaluations and formally adopted an ADA Transition Plan in 2016. Since that time, Georgetown has taken steps to improve accessibility across public facilities, pedestrian infrastructure, and City operations. Many accessibility improvements were completed as part of other City initiatives, such as street and sidewalk projects, facility upgrades, and technology updates. While this updated report focuses on current conditions and future actions, it is important to recognize progress made to advance accessibility. Examples of past improvements and ongoing efforts are noted throughout to provide context and reflect how accessibility has been incorporated into City activities. Highlights of progress since the last adopted Plan are outlined in Section S. This report functions as an official update to the City's last ADA Transition Plan of 2016. Since then, Georgetown has grown and continues to invest in infrastructure, programs, technology, and long-range planning. This updated ADA Self -Evaluation and Transition Plan 2026 communicates the City's continued commitment to accessible programs and ensures that the Plan reflects current conditions and priority needs of people living with disabilities. GEORGETOWN -rEX" - rnurr11 m'vd.ne 3. ADA Requirements Explained 3.1 The ADA and Title II The Americans with Disabilities Act (ADA) is a civil rights law prohibiting discrimination against individuals on the basis of disability. It was enacted on July 26,1990, and was amended in 2008 with the ADA Amendments Act. The ADA consists of five titles outlining protections in the following areas: I. Employment II. State and local government services III. Public accommodations IV. Telecommunications V. Miscellaneous Provisions Title II of the ADA pertains to the programs, activities and services provided by public entities. The City of Georgetown (the City) must comply with this section of the Act, which specifically applies to public service agencies. Title 11 of ADA states that "no qualified individual with a disability shall, by reason of such disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of a public entity, or be subjected to discrimination by any such entity." 42 U.S.0 § 12132. Other Title II requirements include, but are not limited to: • Must operate their programs so that, when viewed in their entirety, the programs are accessible to and useable by individuals with disabilities [28 CFR Sec. 35.1501. • May not refuse to allow a person with a disability to participate in a service, program, or activity simply because the person has a disability [28 CFR Sec. 35.130 (a)]. GEORGETOWN I11[1(C (1111 (! IIY�il�ItlC • Must make reasonable modifications in policies, practices, and procedures that deny equal access to individuals with disabilities unless a fundamental alteration in the program would result [28 CFR Sec. 35.130(b) (7)]. • May not provide services or benefits to individuals with disabilities through programs that are separate or different unless the separate or different measures are necessary to ensure that benefits and services are equally effective [28 CFR Sec. 35.130(b)(iv) & (d)]. • Must take appropriate steps to ensure that communications with applicants, participants, and members of the public with disabilities are as effective as communications with others [29 CFR Sec. 35.160(ai. • Must designate at least one responsible employee to coordinate ADA compliance, referred to as the ADA Coordinator [28 CFR Sec. 35.107(a)]. The public entity must provide the ADA Coordinator's name, office address, and telephone number to all interested individuals 28 CFR Sec.35.10'I(�)]. • Must provide notice of ADA requirements. All public entities, regardless of size, must provide information about the rights and protections of Title II to applicants, participants, beneficiaries, employees, and other interested persons [28 CFR Sec. 35.10,G]. • Must establish a grievance procedure. Public entities must adopt and publish grievance procedures providing for prompt and equitable resolution of complaints [28 CFR Sec. 35.107(b)]. This requirement provides for a timely resolution of all problems or conflicts related to ADA compliance before they escalate to litigation and/or the federal complaint process. The procedures must include the identification of the employee serving as the ADA Coordinator and must provide this information on an ongoing basis [28 CFR Sec. 35.107(a)]. ('EORG TOWN —,,,,,- 3.2 ADA Self -Evaluation and Transition Plan Requirements Title II of the ADA also requires the City to conduct a self -evaluation of its services, programs, and activities (28 CFR Part 35 Sec. 35.105 and Sec. 35.150). The City has already conducted phases of self -evaluation reflected in both past and current ADA Transition Plans. Oversight agencies encourage updates to public agency ADA Self -Evaluation and Transition Plans as a best practice, recognizing that conditions change over time. Together, the Self -Evaluation and Transition Plan provide a structured approach for assessing current conditions, documenting compliance efforts, and planning accessibility improvements in a manner that is consistent with federal requirements. At a high level, the ADA regulations require a public agency to complete the following actions as part of a Self -Evaluation and Transition Plan. The ADA Self -Evaluation (28 CFR Sec. 35.105): Evaluate current services, policies, and practices to determine whether they meet ADA Title II requirements and identify areas that may limit access for individuals with disabilities. Provide an opportunity for public participation, including individuals with disabilities and organizations that represent individuals with disabilities, by allowing interested people to submit comments during the Self -Evaluation process. Maintain documentation of the Self -Evaluation, including: o A list of individuals and organizations consulted, o A description of the areas examined and issues identified, and o A description of any modifications made as a result of the evaluation. GEORGETOWN The ADA Transition Plan (28 CFR Sec. 35.150): Identify physical barriers in public facilities that limit access to programs, services, or activities for individuals with disabilities. . Describe the methods that will be used to remove barriers and make facilities accessible. Establish a schedule for implementation. Designate the official responsible for implementing the Transition Plan. Provide opportunities for public input, including from individuals with disabilities and disability advocacy organizations, during development of the Transition Plan. Make the Transition Plan available for public inspection. 3.3 ADA and Its Relationship to Other Laws Title II of ADA is companion legislation to two previous federal statutes and regulations: the Architectural Barriers Act (ABA) of 1968 and Section 504 of the Rehabilitation Act of 1973. The three laws work in collaboration and are still active today. The Architectural Barriers Act of 1968 is a Federal law that requires facilities designed, built, altered or leased with Federal funds to be accessible. The Architectural Barriers Act marks one of the first efforts to ensure access to the built environment. Section 504 of the Rehabilitation Act of 1973 is a Federal law that protects qualified individuals from discrimination based on their disability. The nondiscrimination requirements of the law apply to employers and organizations that receive financial assistance from any Federal department or agency. Title II of ADA extended this coverage to all state and local government entities, regardless of whether they receive federal. 0 GEORGETOWN -TEC,1S - mam dean uelanne Rehabilitation Act of 1973 Section 504 — tied to Federally funded projects Architectural Barriers Act of 1968 ABA 3.4 Digital Accessibility Requirements In addition to physical and programmatic access, Title II of the ADA also applies to digital services and information provided by public agencies. On April 24, 2024, the U.S. Department of Justice (DOJ) issued its final rule clarifying that state and local governments must ensure that their websites, mobile applications, and other digital content are accessible to people with disabilities. For the City of Georgetown, this means that online information and services such as City websites, online forms, applications, maps, documents, and other digital tools must be usable by individuals who rely on assistive technologies. Digital accessibility is considered part of providing equal access to programs, services, and activities under Title II. GF.ORGFT,OWN 3.5 Program Access Program access is a core concept emphasized under Section 504 of the Rehabilitation Act and Title II of the ADA. Program accessibility means that programs, benefits, services, and activities provided by public entities or recipients of federal financial assistance must be accessible to people with disabilities. Put another way, a qualified individual with a disability is not to be discriminated against because the entity's facilities are inaccessible or unusable. Program access may be achieved by either structural methods (e.g., making physical changes to a facility) or non-structural methods. Non-structural methods include acquisition or redesign of equipment, assignment of auxiliary aids and assistance, or provision of services at alternate sites. For example, in some cases a program or service offered on the inaccessible second floor of a building can be made accessible by offering it on the accessible first floor. In general, both may be utilized to ensure program access, but there are some exceptions where existing facilities are involved. The ADA regulation for Title II, in Section 35.150 states that: • Does not require a public agency to make each existing facility accessible. o Does not require an action that would threaten or destroy the historic significance of historic property. • Does not require a public agency to fundamentally alter the nature of services, programs, or activities. • Does not require a public agency to incur undue financial and administrative burdens. G EORG E TOW N 3.6 Undue Burden While it is rare that the City may not be able to provide program access, there are some instances where it is permissible under the ADA. Access to each service, program, or activity is to be "viewed in its entirety." Program access does not require each facility be made physically accessible, in all instances, and equal access can be made available at times through creative solutions that are agreeable. However, physical accessibility is a requirement for all new facilities intended to provide programs, and for any facilities undergoing alteration, compliance issues should be remediated to the latest standards. The City is not required to incur undue financial burden. The decision that achieving compliance would result in an undue burden must be made by the head of the public entity or his/her designee. Representing the City of Georgetown, the Mayor, or his or her designee has the authority to identify an undue burden. The decision is to be accompanied by a written statement of reasons for reaching that conclusion. GEORGETOWN 4. City ADA Policies and Procedures The City of Georgetown follows all federal laws, regulations, standards, and guidance relating to accessibility. Additionally, the City is obligated to follow state laws, regulations, and the guidance of designated oversight agencies. The City has adopted policies and standards to uphold its requirements. 4.1 ADA Title II & Section 504 Written Assurance The City of Georgetown assures that no qualified individual with a disability shall, on the basis of disability, be excluded from participation in, denied the benefits of, or otherwise be subjected to discrimination under any program, service, or activity administered by the City, in accordance with Title II of the Americans with Disabilities Act of 1990 (42 U.S.C. §§ 12131-12165), its implementing regulations at 28 CFR Part 35, and Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. § 794), as implemented by 49 CFR Part 27. The City affirms that it has designated an ADA/Section 504 Coordinator, adopted grievance procedures, issued a public notice of nondiscrimination, and will take appropriate steps to ensure effective communication, reasonable modifications, and program accessibility in its programs, services, and activities. This assurance applies to all City departments, operations, facilities, contractors, and subrecipients involved in the administration of City programs and services. See Appendix D for the signed ADA Title II & Section 504 Written Assurance GF.OKGF.TOWN ,1%, mare dmn ,I onm, 4.2 ADA Policy and Notice In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Georgetown will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Employment: City of Georgetown does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA. Effective Communication: City of Georgetown will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City of Georgetown programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments. Modifications to Policies and Procedures: City of Georgetown will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in City of Georgetown offices, even where pets are generally prohibited. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of City of Georgetown, should contact the office of the ADA Coordinator as soon as possible but no later than 72 hours before the scheduled event. G EORGFTOW N The ADA does not require the City of Georgetown to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden. Complaints that a program, service, or activity of City of Georgetown is not accessible to people with disabilities should be directed to the ADA Coordinator. City of Georgetown will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to people who use wheelchairs. ADA Coordinator Contact Information Lua Saluone Georgetown City Hall 808 Martin Luther King Jr. St. Georgetown, TX 78626 Email:ada[abgeorgetowntexas.gov Phone: 512-930-6574 GEORGETOWN t l Y a a- Ih(IR' [�Illll N'CiCnllll' 4.3 ADA Nondiscrimination Statement The City of Georgetown does not discriminate against any qualified disabled person solely by reason of his or her disability, exclude from participation in, deny the benefits of, or otherwise subject individuals to discrimination, including discrimination of employment, under any program or activity that receives or benefits from federal financial assistance. Additionally, the City of Georgetown ensures its programs will be conducted, and its facilities operated, in compliance with all non-discriminatory practices and requirements imposed by or pursuant to 49 Code of Federal Regulations (CFR) Part 27,28 CFR Part 35 and 42 USC §§ 12101-12213. See Appendix E for the signed ADA Nondiscrimination Statement 4.4 ADA Grievance Procedure The City of Georgetown has established a grievance procedure (with an appeals process) for prompt and equitable resolution of complaints alleging discrimination on the basis of disability in the provision of City services, activities, or programs in violation of Title II. Complaints shall be in writing. Alternative means of filing a complaint to accommodate a person with a disability, such as a personal interview or an audio recording, will be made available on request. Complaints shall contain at a minimum the following information: • The name, address, and telephone number of the person making the complaint; • The date and time of the incident or condition observed or experienced; A statement insufficient detail to define and explain the incident or condition and the alleged violation; Suggested recommendations to adequately resolve the incident or condition and the alleged violation; and GEORGETOWN Any other written information or documentation (such as photos, maps, diagrams) to completely explain the incident or condition and the alleged violation. A complaint form is available on the City's Accessibility web page and is attached to this Transition Plan in Appendix B. A complaint should be submitted as soon as possible but no later than 180 business days after the incident or condition observed as an alleged violation. The complaint should be sent to the ADA Coordinator. Within 15 business days after receipt of a complaint, the ADA Coordinator, or their designee will acknowledge receipt of the complaint and may, at his/her discretion, meet with the complainant to discuss the complaint. Within 30 business days after receipt of a complaint and/or meeting, the ADA Coordinator will respond to the complaint in writing or, if requested, in an alternative format such as large print or audio format, to accommodate a disability. The response will explain the position of the City and offer options for substantive resolution of the complaint or advise the complainant that additional time is necessary to provide a complete response. Appeals process If the options offered by the ADA Coordinator do not satisfactorily resolve the complaint, the complainant may file an appeal with the City Manager within 15 business days after receipt of the ADA Coordinator's final response. The appeal should be in writing and sent to: City Manager Georgetown City Hall 808 Martin Luther King Jr. St. Georgetown, TX 78626 Within 15 business days after receipt of the written appeal, the City Manager, or designee, will acknowledge receipt of the appeal. Within 30 business days G EORGE.TOW N after receipt of the appeal, the City Manager, or designee, will provide a final response to the complaint in writing or, if requested, in an alternative format such as large print or audio format, to accommodate a disability. During this 30-day period, the City Manager or designee may, at his/her discretion, meet with the complainant to discuss the complaint and the ADA Coordinator's response. Written complaints received by the ADA Coordinator, appeals to the City Manager, and written responses to complaints will be retained by the City for a period of at least three years from the date of final resolution of the complaint or the date of the last written response from the City. All ADA complaint records will be retained for a minimum of three years. V Vlll�llClllll I "Fa',11Q1.1V111,5J The City utilizes the software Laserfiche to assist with workflow and records management across the City to make operations more efficient and customer friendly. The online complaint form is part of this Laserfiche system which has been established to track and monitor complaints received concerning ADA complaints. The City of Georgetown has also created a written complaint form that will be available for download or to the public at any of our customer service locations (Appendix B). If a written complaint is received in a format other than the Laserfiche form, the ADA Coordinator, or their designee, will enter all complaints into the Laserfiche system to track all future complaints. A GEORGETOWN �tfll\ate 11}.t I�M.1 wrhlrrtY 4.5 Effective Communication The City of Georgetown is committed to compliance with the Americans with Disabilities Act (ADA). If you need information in an alternative format or require assistance to participate in a meeting, program, service, or activity, due to a disability, as defined under the ADA, reasonable assistance, adaptations, or accommodations will be provided upon request. Please contact Lua Saluone, the City's ADA Coordinator, at ada georgetowntexas.gov or 512-930-6574 for additional information; TTY users route through Relay Texas at 711. For requests relating to a meeting or like scheduled event, please submit your request at least three days prior to the scheduled event date. 4.6 ADA Coordinator In accordance with 28 CFR Sec. 35.107(a), the City of Georgetown has designated the following person to serve as ADA Title II Coordinator, to oversee the City's policies and procedures: Name: Lua Saluone Email: ada(ageorgetowntexas.aov Phone: 512-930-6574 In accordance with 28 CFR Sec. 35.150(d)(3), the City's ADA Title II Coordinator has also been designated to serve as ADA Transition Plan Implementation Coordinator, to monitor the City's progress and manage review and updates of this document. GEORGETOWN rnrne rhan wekome 4.7 City Use of Accessibility Standards In carrying out activities, the City of Georgetown relies on established guidance and recognized standards to help ensure accessibility requirements are applied consistently. The City considers published guidance from the Federal Highway Administration (FHWA) and the Texas Department of Transportation (TxDOT) when planning, designing, constructing, and maintaining pedestrian facilities and public infrastructure. The City follows the 2010 ADA Standards for Accessible Design, as well as the Texas Accessibility Standards (TAS), which provide requirements for accessible design. Within the Public Right -of -Way, the City intends to adopt the Public Rights -of -Way Accessibility Guidelines (PROWAG) guidelines for accessible design. For digital content, the City follows the Web Content Accessibility Guidelines ("WCAG") 2.1. These standards help guide City projects and development activity within sites, facilities, and the digital environment. When accessibility questions arise that require additional technical review, the City seeks input from staff with relevant experience and, when needed, consults with accessibility professionals. This approach helps ensure that accessibility decisions are informed, consistent, and aligned with current guidance and standards. GEORGETOWN ATE%AS - mnre dmn welinrne 4.8 ADA Working Group The City utilizes a working group of department representatives which meets quarterly. The ADA working group will assist in the implementation of the Transition Plan in four important ways: 1) Formation, revision, and annual adoption of the City's policies and procedures as it relates to ADA Title II. 2) Implementation of the City's ADA Transition Plan as it relates to each represented department. The department lead provides progress reports on a semi-annual basis. 3) Compliance and accommodation of public and employees' requests. If a citizen or staff has a request or concern, the department lead assists in the response and provision of services as a subject matter expert. 4) Advocate on behalf of the City's policies and procedures to ensure accessibility to all programs and services. 0 Policy Formation & Review Develop & update ADA poli( Request & Accommodation Support Assist with ADA requests C�= Transition Plan Implementation gress Accessibility Advocacy Internally & externally 20 G EORGE TOW N -r,X-- mon• Jmn u•rlrume 5. ADA Transition Plan Progress The City's last ADA Transition Plan was adopted in 2016. This section highlights accessibility improvements made by the City in recent years, highlighted as priorities in the last Plan. 5.1 Parks and Facilities Since the 2016 Transition Plan, the City has made accessibility improvements to the following facilities and sites: Facilities • Airport (interior) • Community Center (interior) • Fire 1 Station (interior) • Library (interior) • Parks Admin (interior) • Airport (exterior) • Community Center (exterior) • Library (exterior) • Fire Station 2 • Fire Station 5 • Council Building • Fire Station 5 Training Tower • Parks Admin Parks & Trails • Emerald Springs Park • Woodlake Park • Williams Drive Pool • McMaster Athletic Complex • Village Pool and Park • VFW Park • Booty's Road • Founders Park • San Gabriel Park Trail • San Gabriel River Trail • Skate Park • Summercrest Park • University Park • Pinnacle Park • Raintree Park • Bark Park • Berry Creek Park • Edwards Park • Katy Crossing Park • Old Town Park • Chandler Park • Geneva Park • Bedford Park • Rivery Park • Blue Hole Park • Kelley Park • Meadows Park • Windridge Park GEORGE{TOWN -II Y� mare 1haa Unm 5.2 Public Right -of -Way In response to the original 2016 Transition Plan, the City has completed 31 projects within the ROW to improve accessibility and pedestrian connectivity. These 31 projects represent over $7.5 million worth of investment by the City. 6. Current Self -Evaluation Results 6.1 Overview From June to October of 2025, the City of Georgetown completed an updated self -evaluation of its services, programs, activities, select facilities on public property, public rights -of -way, and digital assets with regard to accessibility. Details on the inventories and sample findings from this review are provided in Appendix A, under the headings of Parks & Facilities (Al), Public Right -of - Way (A2) and Digital (A3). What We Evaluated • Facilities:21 • Parks:15 Trails: 4 • Rights -of -Way: 5 areas (spot inspection) Website:11 • Applications:17 • Policies & Procedures through Staff Survey An important component of the self -evaluation process is the identification of obstacles or barriers to accessibility, and the corresponding modifications that will be needed to remedy these items. The following sections provide a summary of findings from the Self -Evaluation. GEORGF.TOWN III11R'thlM NTi(YJIII (' 6.2 Programs, Policies, and Activity Review As part of the ADA Self -Evaluation, the City reviewed how its plans, programs, and policies work in practice —not just how they are written. While policies can be updated on paper, accessibility is only effective when those policies are supported by procedures, communication, training, and day-to-day actions. To better understand how accessibility is applied across the organization, the City used a citywide electronic staff survey. The survey provided a practical way to measure how well employees and supervisors understand existing ADA-related policies and procedures and to identify where training opportunities exist. By gathering feedback from different roles, the City was able to better understand how accessibility responsibilities are experienced across departments and job functions efficiently. The survey results were reviewed to inform any necessary updates to procedures and training programs, including how the City approaches communication needs such as language access and sign language interpretation. GEORGETOWN 1 1 i \ S mnrc ihure �oilirnne 6.3 Physical Assets Approach & Findings 6.3.1 Parks & Facilities The City conducted a detailed accessibility evaluation of priority buildings and sites based on 2010 ADA Standards for Accessible Design and the 2012 Texas Accessibility Standards (2012 TAS). These evaluations focused on areas open to the public, such as routes from parking areas to building entrances, outdoor amenities, and other spaces where City programs and activities take place. Areas not typically open to the public, such as employee -only or restricted spaces, were not included. As part of the Self -Evaluation to update the City's transition plan, the following parks and facilities were evaluated. • Booty's Road Park • Community Center • Carlson Place Park • Convention & Visitors Bureau • Chautauqua Park • Fire Station 2 • Emerald Springs Park • Fire Station 3 • Heritage Community Garden • Fire Station 4 • Highland Village Park • Fire Station 5 • Katy Crossing Park • Light & Water Works • Madrone Park • Madella Hilliard • McMaster Sports Complex Neighborhood Center • Park Administration • Municipal Complex • Pinnacle Park • PSOTC • Rabbit Hill Park • Public Library • Rivery Park • Tennis Center • San Jose Park & Splash Pad • Vehicle Service Center • Summercrest Park • Westside Service Center • University Park • Randy Morrow Trail • VFW Park • San Gabriel Park Loop • Village Pool & Park • San Gabriel River Trail • Williams Drive Pool & Park • South San Gabriel River Trail • Airport Terminal GEORGE TOW N rnort• [fiun uelcirmc A sample of a facility and park evaluation report are provided in Appendix Al. Additional evaluation reports are available upon request. 6.3.1.1 Parks & Facility Prioritization To support consistent review and future implementation planning, prioritization levels were defined in advance of data collection. These prioritization levels follow an industry -standard approach that focuses first on access into a facility or site, then access to services and activities, followed by access to restrooms and other amenities. This sequence reflects how a person typically experiences a facility from arrival and entry, to receiving services, to using supporting amenities. The following prioritization levels were applied to City -owned and operated facilities and park amenities reviewed as part of the self -evaluation: Priority 1- Entrance and Arrival This includes barriers that affect how people arrive at and enter a facility or park amenity. Examples include accessible parking, routes from sidewalks or parking areas, ramps, entrances, and doors. These elements are critical because they determine whether someone can access the site at all. Priority 2 - Services and Activities This includes barriers that affect access to services or activities once inside a facility or within a park space. Examples include service counters, meeting rooms, picnic areas, seating, and other features where programs or services are provided. GEOR�; :TOWN mare dma welanne Priority 3 - Restrooms This includes barriers within restroom facilities that limit access to toilet rooms or fixtures. Restroom access is an important supporting element for full participation in City services and activities. Priority 4 - Other Amenities This includes other features that may affect the user experience but are not part of the primary service function of a facility or park. Examples may include drinking fountains or secondary amenities. While the prioritization framework provides a consistent baseline for evaluating facilities and parks, it is not intended to replace staff knowledge of how sites operate on a day-to-day basis. City staff will use their understanding of site use, program delivery, and public interaction to help interpret findings and inform next steps. This may include considering how often a space is used, the types of programs offered, seasonal activity, and operational constraints. By combining a standardized prioritization approach with staff experience, the City can better focus improvements where they will have the greatest impact on access to services, programs, and activities. GEORGETOWN �TF%ASS more than uedcnmc 6.3.1.2 Parks & Facility Findings Common Findings - Priority Level 1 A. Parking Needed TDLR Markings & Signage B. Exterior Routes Gap exceeding 1/2" C. Doors/Gates on �2 �i Excessive slope in maneuvering clearance TDLR "No Parking" marking needed Excessive cross slope Gate lacks 10" of smooth surface GEORGETOWN Common Findings - Priority Level 2 A. No accessible route to an amenity No route to amenity B. Playground Surface C. Ramps EWF Surface Landing too steep Inaccessible surface material Ys� 0 . M EWF Surface, excessive entry slope Landing too small m Common Findings - Priority Level 3 A. Door hardware Missing hardware B. Lavatory Sinks Pipes need to be wrapped C. Grab Bars Incorrect position GEORGETOWN nurn• dmn uxdanne Handle missing Clear floor space obstructed OL A , j"Ibb Grab bar too short GEORGETOWN Common Findings - Priority Level 4 A. Drinking Fountains I= .� f Too low (No Knee Clearance) Protruding object High/low type needed Percentage of Findings by Priority Level 2% 15% 23% 60% Priority 1 � Priority 2 Priority 3 Priority 4 G EORGE TOW N 6.3.2 Pedestrian Facilities / Public Rights -of -Way As part of the ADA Self -Evaluation process, the City of Georgetown conducted targeted spot inspections in selected areas of the public right-of-way, including sidewalks, curb ramps, driveways, and pedestrian signals. These spot inspections were not intended to serve as a new citywide inventory. Instead, they were used to review current conditions and identify common issues or shortcomings with existing design, construction, and maintenance practices - in conjunction with other citywide public rights -of -way data such as the 2024 Sidewalk Master Plan, Street Maintenance Capital Improvement Plan and the Future Mobility Plan. Between the City of Georgetown's 2016 ADA Transition Plan and the 2024 Sidewalk Master Plan and others, the City has conducted a comprehensive evaluation of its pedestrian network. The 2016 ADA Transition Plan completed a systemwide inventory and detailed self -assessment of sidewalk and curb ramps within the downtown district public right-of-way to identify barriers to program access, while the 2024 Sidewalk Master Plan inventoried approximately 10,500 sidewalk segments (905 miles),1,122 curb ramps, and 272 accessible pedestrian signal locations using GIS, aerial imagery, and field verification. Together, these efforts represent a citywide evaluation of Georgetown's pedestrian facilities for both ADA compliance and long-term capital planning. A sample of a right-of-way evaluation report is provided in Appendix A2. Additional evaluation reports are available upon request. 6.3.2.1 Right -of -Way Spot Prioritization Findings from the spot inspections were prioritized using a simple high, medium, and low scale. This scale was used to help the City understand how different accessibility issues affect usability and to focus attention on the most impactful barriers. f W GEORGE TOW N , , t . d„„ , „,d,,,,, C High priority items are conditions that significantly limit or prevent use by people with disabilities. These issues may make a sidewalk, curb ramp, crossing, or other feature difficult or impossible to use safely and independently. Medium priority items are conditions that may reduce usability or comfort but do not completely prevent access in most situations. Low priority items are conditions that may not fully meet technical standards but are generally still usable. While these items may be technically non -compliant, they typically do not prevent someone from accessing or using the infrastructure. This prioritization approach helped distinguish between technical compliance issues and real -world usability. It was developed using industry research related to how people move through and use public spaces, including considerations of typical body movement, reach, and mobility needs. The goal was to better understand how accessibility conditions affect people in practice, not just how they perform against measurements alone. 6.3.2.2 Existing Right -of -Way Prioritization The prioritization of pedestrian improvements in Georgetown is outlined in the City's 2024 Sidewalk Master Plan, which identifies where new sidewalks and upgrades are most needed based on safety, connectivity, and access to key destinations. As projects move forward, sidewalk priorities are also coordinated with the City's Street Maintenance Program so accessibility improvements can be addressed when roadway work is already planned. In addition, public feedback and accessibility requests will be considered to help identify locations where sidewalk conditions create challenges for residents. This coordinated approach helps the City improve accessibility in a practical GEORGE:TOWN .mrh.n-kl w and efficient way while responding to both planned infrastructure needs and community input. 6.3.2.3 Right -of -Way Findings Common findings • Detectable Warning Surface placement • Ramp running slope • Change of grade • Change in level • Clear space at Audible Pedestrian Signals • Cross slope issues at driveways Percentage of Findings by Severity Level 41% 26% 33% High r.i Medium Low 6.3.3 Digital Assets As part of this ADA Self -Evaluation and Transition Plan, the City reviewed selected digital content and practices to better understand current accessibility conditions and identify common challenges. The City's approach to digital accessibility focuses on improving access over time through Gro)R ,rTnwN updates to content, tools, policies, staff awareness, and coordination across departments. The digital evaluation focused on high -traffic and high -use City websites and applications, including public -facing webpages, online services, and digital tools that residents rely on to access information and City services. This approach allowed the City to concentrate on digital content that has the greatest impact on the public, rather than reviewing every webpage or system at once. The evaluation used a combination of automated tools and manual review to assess how digital content works for users who rely on assistive technology, such as screen readers or keyboard navigation. Common accessibility issues identified included color contrast problems, missing text alternatives for images, and other elements that can make digital content difficult to use. Some third -party applications used by the City were also reviewed where feasible. While the City may have limited control over certain third -party platforms, findings from this evaluation will be used to communicate accessibility concerns to vendors and guide future decisions about digital tools and services. Digital accessibility is an ongoing responsibility. As websites, documents, and online services change, continued review and improvement are needed to ensure that new content remains accessible. The City will continue to address digital accessibility as part of its overall ADA compliance efforts, alongside physical accessibility and operational practices. As part of the Self -Evaluation to update the City's transition plan, the following webpages and digital applications were evaluated: 34 GF.O ,GFTOWN ,I 1, ININf IINIII NI.�INIH Webpages • Georgetown, TX • Red Poppy Festival • Visit Georgetown • Georgetown Calendar • Careers • Georgetown Recreation Center • Welcome to Georgetown Water • Garey House Homepage • Parks and Recreation • Application Checklists, Forms, and Info • Historic Guidelines Apps • askGTX • Electric outages • Library Catalog • Parks Athletics • Job applications • Electric solar portal • Customer Service Portal (Utilities) • Councilagendas • Open Records Requests • Capital Improvement Map • ArcGIS Hub • Formstack: Visit Event • Library Room Catalog • Parks Camp Registration • Georgetown Weekly • Municipal Court Form • Vendor Registration A sample of a digital evaluation report is provided in Appendix A3. Additional evaluation reports are available upon request. 35 G EORGETOW N -r'X"- 6.3.3.1 Digital Prioritization Findings from the digital accessibility evaluation were prioritized to help the City focus first on issues that have the greatest impact on usability for people with disabilities. Rather than treating all findings equally, a priority scale was used to reflect how severely an issue affects access to information and online services. Digital accessibility issues were grouped into high, medium, and low priority categories based on severity and usability: • High priority issues are barriers that can prevent people from accessing or using digital content altogether. These issues may make a website or application difficult or impossible to use with assistive technology, such as screen readers or keyboard navigation. • Medium priority issues are barriers that reduce usability or create confusion but may not completely block access in all cases. • Low priority issues are typically technical or formatting issues that do not fully meet accessibility standards but still allow the content to be used. While these items may be technically non -compliant, they generally do not prevent access on their own. • Recommendations are accessibility improvements identified by the technical assessment team that are not required because no digital standard was violated, but were documented as changes that would enhance consistency, predictability, or operability for users. This prioritization approach helps distinguish between technical compliance issues and real -world usability. It was informed by industry research and best practices related to how people interact with digital content, including how assistive technologies interpret page structure, text, images, and navigation. GEORGETOWN - �wr rl.,n u�Grvm. 6.3.3.2 Digital Findings Common findings • Poor Color Contrast -100+ issues • Inaccessible non -text content- 70+ issues o Non -text -based information with no text alternative Digital Findings Count 28 132 169 181 High Medium Low Recommendation Findings by Percentage • High-33% • Medium - 35.5% • Low - 26% • Best practice recommendations - 5.5% 7. ADA Transition Plan 7.1 Overview The ADA Transition Plan is the action plan. It builds upon the findings of the updated ADA Self -Evaluation data and outlines how the City of Georgetown '_ 1 �. OR� TOWN —�tr�ti — rnure rhnn rrclo-, plans to address identified accessibility barriers over time. The ADA Transition Plan is a 'planning -level' document guiding accessibility improvements in a practical and flexible way, to support the City's ability to respond to new citizen requests to ensure continued access to City programs, services, and facilities. Costs are estimated within the updated Plan where possible; in some cases, such as digital applications, cost estimates must be obtained through vendor interactions as remediation solutions are investigated moving forward. All projects must be responsive to Council -approved budgets each year. 7.2 Public Outreach Public outreach is an important part of developing the City of Georgetown's ADA Self -Evaluation and Transition Plan. While technical reviews help identify accessibility barriers, public input helps the City understand how those barriers affect people in their daily lives and which issues matter most to the community. As part of this effort, the City conducted an accessible public outreach process designed to provide information, gather feedback, and ensure that people with disabilities and their advocates had meaningful opportunities to participate. Outreach activities were structured to be accessible, flexible, and available over an extended period of time. The City hosted a virtual public outreach presentation that explained what an ADA Self -Evaluation and Transition Plan is, why it matters, and what was learned through the evaluation process. The presentation focused on high- level findings and common accessibility challenges rather than technical details. To ensure accessibility, the presentation included accommodations such as captions and interpretation, and a recorded version was made available online so community members could review it at their convenience. GEORGETOWN - tl%AAA d1lI/I N&T-, A 30-day public comment period was provided following the presentation. During this time, community members were invited to share feedback, ask questions, and identify accessibility priorities through an accessible online feedback tool. The City also conducted direct outreach to the following local disability advocacy organizations and community groups to encourage participation and ensure that voices from across the disability community were represented: • Brookwood in Georgetown • Easterseals (BiG) • Rock House • Disabled American Veterans, • A Gift of Time Chapter 239 • The Caring Place • Georgetown Area Parkinson's • Georgetown Housing Authority Support Group (GAPS) • Sertoma • Heart of Central Texas • Georgetown ISD Independent Living (HOCTIL) • The Georgetown Project - • Austin Resource Center for Bridges to Growth Independent Living (ARCIL) • Habitat for Humanity • Exceptional Georgetown • Opportunities for Williamson Alliance and Burnet Counties - Meals on • ROCK - Ride On Center for Wheels, Kids • YMCA • Bluebonnet Trails • The Nest Community Services • Faith -in -Action • Texas Parent to Parent Feedback received during the outreach process was documented, reviewed, and considered as part of the development of the ADA Transition Plan. The project team developed responses to the common themes and questions collected from public feedback. Those responses are included within Appendix C and published online. GEORGETOWN - more dmn wefmme This outreach process helped ensure that the ADA Transition Plan reflects both technical assessments and the lived experiences of the community. By engaging the public in this way, the City strengthened transparency, built trust, and supported more informed and responsive accessibility planning. 7.3 Cost Estimates Cost estimates included are approximated as planning -level costing. There are many, varied approaches to remediation and improvements must take place over time, which can cause shifts in the actual costs once executed. Further, as described in Section 3, program access may be achieved by either structural methods (e.g., making physical changes to a facility) or non- structural methods. In general, both may be utilized to ensure program access, but there are some exceptions where existing facilities are involved (see Section 3). Actual costs can only be firmly determined once the approach to creating program access is finalized. Sites, facilities, or pedestrian elements to be remediated will receive more exact budgets during the remediation scope development, design, and construction processes. The City anticipates it will take time to remediate all the items discovered over all self -evaluation processes and recognizes new issues may arise due to changing environments. Prioritization is an important aspect of the City's ADA Transition Plan. Planning level cost estimates, subject to change based on the approach and the year of actual remediation, are as follows: 40 G EORG F TOW N rnnre rhen uzlarns Planning Level Cost Estimates for Parks & Facilities Priority Level # of Findings Budget Low Budget High 1 139 $195,415 $229,300 2 364 $684,609 $966,315 3 91 $93,815 $110,445 4 10 $15,265 $21,485 Total 604 $989,104 $1,3279545 Planning Level Cost Estimates for Websites & Digital Applications The City websites are controlled by both internal teams and external vendor support. Many of the website adjustments will be handled through regular City staff hours and costs cannot be fully predicted, as the digital environment requires on -going monitoring. For digital applications where improvements are required, cost estimates must be obtained through vendor interactions as remediation solutions are investigated and identified. GEORGETOWN IYI[Irt'l�lil�l Il't'�lY)Illl 7.4 Implementation Plan Because the City has significant infrastructure in the public rights -of -way, facilities, parks, websites, and digital applications, it is not possible to remove all barriers to accessibility immediately. Barriers will be removed systematically to ensure equality among City programs. It is the intent of the City to address barriers to accessibility on an on -going basis. Implementing improvements is contingent upon immediate necessity, degree of complexity, overall cost, and budget approval. The schedules presented in this Plan are based on the locations or information evaluated and reflected in the most recent self -evaluation reports. The City will continue to include ADA compliance elements as part of the City's Capital Improvement Plan cycle and maintenance activities to ensure any newly identified issues or changing environments in the public rights -of -way, facilities, parks, or digital environments will be addressed over time with budget approval. Any necessary future updates to this Transition Plan will be documented through Plan supplements. The City intends to integrate accessibility data into on -going funded capital and maintenance programs, operating budgets, grants, available federal funding applications, or other development initiatives as appropriate. All schedules for implementation are subject to adjustment per needs in accommodating community requests, petitions for reasonable modifications from people with disabilities, changes in City programs, on -going evaluations, funding constraints, and opportunities. The tables in this section provide a schedule for planning -level implementation, subject to adjustment. All ADA remediation is subject to annual budget approval by City Council. C FORC FTOW N 7.4.1 Parks & Facilities Programming Facilities Schedule Airport Terminal CIP Community Center Operating $1,190 Convention & Visitors Bureau CIP Operating $540,000 $200 Fire Station 2 Fire Station 3 CIP $660 Fire Station 4 CIP $100 Fire Station 5 Operating $330 $475 Light & Water Works CIP Madella Hilliard Operating $19,305 Municipal Complex Operating $600 $7,900 $1,600,000 Parks Administration Operating $200 $3,380 PSOTC Operating $330 Public Library CIP $15,000 $50,000 $700,000 Tennis Center Operating $100 $340 Vehicle Service C Center CIP $1,740,000 Westside Service Center Operating $100 Total 1 $558,810 $73,025 $708,375 1 1 1 $3,340,000 GEORGETOWN tl Yl4�� �nilm dmn ree7cnlnr Parks Schedule Name Booty's Road Park SourcePark Operating $338 $8,425 ; $32,038 Chautauqua Park Operating $200 Chautauqua Park CIP $65,506 Emerald Springs Park Operating $538 Emerald Springs Park CIP $16,725 Heritage Community Garden Op erating $1,525 Heritage Community Garden Katy Crossing Park McMaster Sports Complex McMaster Sports Complex CIP $675 _ $1,300 $111,119 CIP $94,281 Operating$5,250 CIP Pinnacle Park Operating $1,188 Pinnacle Park CIP $9,619 Rabbit Hill Park Operating $381 $338 $925 Rabbit Hill Park CIP $195,563 Randy Morrow Trail Operating $3,900 $50 Randy Morrow Trail CIP $763 $125,256 Rivery Park Operating $4,688 $475 Rivery Park CIP $47,688 San Gabriel Park Loop operating $3,900 San Gabriel Park Loop CIP $2,438 San Gabriel River Trail Operating $450 $100 San Jose Park & Splash Pad South San Gabriel River Trail CIP $1,813 $19,188 $25,469 Operating $338 South San Gabriel River Trail CIP Summercrest Park CIP $12,656 University Park Operating $200 University Park CIP $23,800 VFW Park Operating $2,119 $300 VFW Park CIP $31,069 Village Pool & Park Operating $1,575 $2,731 Village Pool & Park CIP $48,750 Berry Creek Park Operating $1,606 Berry Creek Park CIP $6,919 $94,831 0 GEORGETOWN -TF%AS - nn rh Name Funding SourcePark Madrone Park Operating $100 Madrone Park CIP $1,225 Williams Drive Pool & $4,518 $200 Park Operating Williams Drive Pool & $34,819 Park CIP $7,175 Carlson Place Park Operating $763 Carlson Place Park CIP Highland Village Park Operating $1,950 Highland Village Park CIP $19,494 Total $25,200 $244,675 $218,600 $209,763 $185,444 $195,563 The City's Facilities and Parks teams recognize that accessible design standards and best practices continue to evolve and that staff training plays an important role in maintaining accessibility over time. As part of this ADA Transition Plan, the City is committed to providing periodic training for staff involved in the planning, design, construction, and maintenance of facilities and park assets. This training will focus on accessible design standards, common accessibility issues, and best practices related to public -use spaces. By providing ongoing training, the City aims to support consistent application of accessibility requirements, reduce repeat issues, and strengthen staff awareness of how design decisions affect access to programs and activities. Periodic training also helps ensure that accessibility considerations remain part of day-to-day operations and decision -making. Through this approach, the City supports continuous improvement and reinforces its commitment to providing facilities and park spaces that are usable and welcoming to all members of the community. 7.4.2 Right -of -Way Programming Right -of -Way Schedule PW - Small CIP Operating Project CIP - Public School CIP Projects CIP - Public School Grant Projects _ FM 971 (Gann Street to SH Grant 130) Grant Leander Rd FM 2243) SH 29 (Haven Lane to Patriot Grant Way) _ Austin Avenue (2nd St to Grant Leander Rd) Austin Avenue (2nd St to CIP Morrow St) _ Total $210,200 $3,700,000 $21,160,440 GEORGETOWN mom fine uelcnme $210,200 1 $210,200 1 $210,200 1 $210,200 $2,333,333 1 $2,333,333 1 $2,333,333 $1,750,000 1 $1,750,000 1 $1,750,000 I $1,750,000 $4,000,000 $3,850,000 $0' $25,070,640 1 $8,293,533 1 $8,143,533 $3,850,000 The City will utilize two primary methods for upgrading pedestrian facilities to current ADA standards. The first and most comprehensive method is through scheduled street and utility improvement projects. All pedestrian facilities impacted by these projects will be upgraded to current ADA accessibility standards. The second method is through specific Sidewalk Master Plan improvement projects that are identified individually. These projects will be incorporated into the Capital Improvement Program (CIP) on a case -by -case basis as determined by Georgetown staff. GEORGETOWN - _ X _ morethan dawn, The City of Georgetown is committed to improving accessibility in the Right - of -Way by building it into everyday decision -making, project delivery, and maintenance activities. It is the City's goal to improve results in the built environment through consistent process improvement where public infrastructure is planned, designed, built, inspected, and maintained. The built environment often presents challenges to achieving 100% compliance due to topographic or other physical constraints; however, appropriate documentation through each process step will allow the City to strive for the maximum achievable compliance with each project. To support this goal, the City is focusing on strengthening advanced internal procedures, workflow models, and coordination across departments. This includes improving staff training, updating design and construction standards, and creating consistent processes for reviewing plans, inspecting work, and responding to issues identified with each step. By doing so, the City aims to reduce any recurring accessibility issues identified and improve consistency across projects. The City is also prioritizing documentation improvements. This includes standardizing inspection forms and checklists, documenting accessibility reviews and inspections, tracking improvements using GIS, and establishing clear sign -off procedures for completed work. These steps help ensure that accessibility requirements are understood, followed, and recorded across departments and project teams. In addition, the City recognizes the importance of clear communication and transparency. Procedures are being strengthened to ensure that accessibility requests from the public are logged, and visible to additional staff team members beyond the ADA Coordinator or department affected for increased staff awareness and training. Requests for accessibility improvements or GEORGETOWN -TIXAS - rnurc than -lcnrnr support can be submitted to the ADA Title II Coordinator (contact information is provided in Section 4) or through the City's website. Finally, the City's approach acknowledges that full accessibility may not always be achievable in every situation. In those cases, the City is working to formalize processes for documenting design exceptions or variances, ensuring that such decisions are carefully evaluated, approved, and recorded in alignment with ADA Title II requirements. Together, these operational, process management goals support a proactive, consistent, and transparent approach to accessibility that helps the City meet its ADA responsibilities while improving access to public spaces and services over time. External Agency Coordination Many other agencies are responsible for pedestrian facilities within the jurisdiction of The City of Georgetown. The City will coordinate with those agencies as it relates to the elimination of accessibility barriers along their routes. GEORGETOWN mare dmn mdnnnc 7.4.3 Digital Programming A key goal is to make digital accessibility a routine part of City operations. This includes improving how websites, online tools, documents, and digital communications are reviewed for accessibility before they are published or updated. By building accessibility checks into existing workflows, the City aims to reduce recurring issues and improve consistency across departments. The City also plans to strengthen coordination between departments and with third -party vendors that provide digital platforms or services. This includes clarifying expectations for accessibility, documenting responsibilities, and working with application vendors to address identified accessibility issues where feasible. To support this work, the City developed internal planning documents that outline governance, prioritization, and a phased, multi -year approach to addressing digital accessibility risks across third -party applications. Another focus area is improving how digital services support public participation and communication. This includes reviewing how online forms, service request systems, and public meeting content are provided, and ensuring that communication tools, such as captions or alternative format, are considered when digital content is shared with the public. In addition, the City plans to improve internal awareness and guidance related to digital accessibility. This includes providing direction to staff on accessibility expectations, identifying when specialized support is needed, and using lessons learned from the digital evaluation to inform future updates and training. GEORGETOW N Across the technology industry, many digital platforms are not yet fully accessible, particularly legacy and third -party systems used by public agencies. The 2026 federal rule will require increased collaboration among vendors, providers, and public entities, along with continued advancements in how digital assets and applications are developed and maintained. The City of Georgetown is committed to working with its providers and stakeholders to remove barriers in the current digital landscape, spearheading communication with vendors, and providing alternative means of access to information as necessary while digital accessibility solutions progress. Together, these program and procedure changes are intended to support ongoing digital accessibility improvements over time. By focusing on how digital content is managed and delivered, the City can better ensure that online information and services remain usable, accessible, and responsive to the needs of residents and visitors with disabilities. 16 50 GEORGETOWN —rrxns mum than wrlannc 8. Monitoring and Collaboration The ADA Transition Plan is considered a 'living' plan that adjusts over time and as conditions change. Updates to the appendices, attachments, or implementation schedule will be made as needed. The City of Georgetown recognizes that ADA compliance is an ongoing responsibility that will require monitoring to identify future accessibility issues that may arise. For example, facilities that currently meet ADA requirements could fall out of compliance in the future due to factors such as the natural environment, damage, disrepair, or changes within public rights - of -way that could create new accessibility obstacles. Therefore, the ADA Title II Coordinator and the ADA Working Group Department Liaisons will establish an on -going process to ensure that facilities continue to be monitored for compliance with ADA requirements. City staff are trained to report any accessibility concerns or deficiencies that are identified. The City of Georgetown will comply with state agency monitoring and tracking efforts and collaborate with inter -agency government collaborations where appropriate to advance accessibility in the region. Z EE-0 T IVOWN I\tom Illllrt'L�IlIII l4'C�CflIIIC Appendices A. Self -Evaluation Report Samples a. Al. Facilities & Parks b. A2. Right -of -Way c. A3. Digital B. Grievance Form C. Public Outreach D. ADA Title 11 & Section 504 Written Assurance E. ADA Nondiscrimination Statement GEORGETOWN -T E X I S� w- Ih"" N&-, Appendix A - Self Evaluation Report Samples Al. Parks & Facilities Report Samples Additional evaluation reports are available upon request. Blank Page ] 53 City of Georgetown Community Center - 445 E Morrow St Georgetown, TX 78626 Priority 1 - Route to Parking Lat/Long: [30.652544,-97.668816] Finding: 2 - NONCOMPLIANT The sidewalk leading to the main south entrance has three locations with an opening greater than 1/2 inch between panels. 2012 TAS Section 302.3 Openings in floor or ground surfaces shall not allow passage of a sphere more than 112 inch (13 mm) diameter except as allowed in 407.4.3, 409.4.3, 410.4, 810.5.3 and 810.10. Elongated openings shall be placed so that the long dimension is perpendicular to the dominant direction of travel. 2010 ADAS Section 302.3 Openings in floor or ground surfaces shall not allow passage of a sphere more than 112 inch (13 mm) diameter except as allowed in 407.4.3, 409.4.3, 410.4, 810.5.3 and 810.10. Elongated openings shall be placed so that the long dimension is perpendicular to the dominant direction of travel. Citation: Budgeting Range: 2012 TAS Section: 302.3 $560 - $660.00 2010 ADAS Section: 302.3 Recommendation: Add caulking or fill material at three locations. Access by Design Inc. www.abyd.com 4 of 9 (214) 348 - 7758 Powered by L,BIueDAG City of Georgetown Berry Creek Park - 4404 Madrid Dr Georgetown, TX 78628 Priority 2 - Playground Lat/Long: [30.686274,-97.71131] Finding: 2 - NONCOMPLIANT There is no accessible route to the bench near the playground and no adjacent clear floor space. 2012 TAS Section 206.2.2 At least one accessible route shall connect accessible buildings, accessible facilities, accessible elements, and accessible spaces that are on the same site. 2010 ADAS Section 206.2.2 At least one accessible route shall connect accessible buildings, accessible facilities, accessible elements, and accessible spaces that are on the same site. Citation: Budgeting Range: 2012 TAS Section: 206.2.2 $1,565 - $1,840.00 2010 ADAS Section: 206.2.2 Recommendation: Install a sidewalk connection and a minimum 36-inch by 48-inch clear floor space adjacent to the bench for a wheelchair space (136 SF). ACCESSIBLE ENTRANCES Directional Signs Arc ai, . c'SS Ramp Accessible NOTE: Parking ENTRANCE SIGNAGE must be as every primary public entrance and at every majorjunctlon of an accessible route of Access Aisle travel, indicating the dlreclbn along or to accessible features ®Builder's Book, Inc Access by Design Inc. www.abyd.com 5 of 15 (214) 348 - 7758 Powered by &BlueDAG GEORGET-OW N - 111(ra f�nln 14Ci[IJIn�' A2. Public Right -of -Way Report Sample Additional evaluation reports are available upon request. Blank Page ] City of Georgetown Right of Way Spot Inspections - 808 Martin Luther King Jr St Georgetown, TX 78626 15th and Olive - SE Corner Curb Ramp Lat/Long: [30.636343,-97.68118] Finding: 4 - NONCOMPLIANT The bottom landing of the parallel curb ramp has a running slope of more than 2% and is greater than the grade of the adjacent street. 2023 PROWAG Section R304.3.4 Landings shall be provided at the bottom of parallel curb ramps. Landings shall be 48 inches (1220 mm) wide minimum by 48 inches (1220 mm) long minimum. The slope of the landing, measured parallel to the direction of travel on the curb ramp run, shall be permitted to be equal to or less than the slope of the roadway or the cross slope of the crosswalk as specified by R302.5. The cross slope of the landing shall be 1.48 (2.1 %) maximum measured perpendicular to the direction of travel on the curb ramp run. Citation: 2023 PROWAG Section: R304.3.4 Access by Design Inc. www.abyd.com 11 of 208 (214) 348 - 7758 Powered by &BWeElAG A3. Digital Report Sample GEORGETOWN —r�zns — 111—than &vmc Additional evaluation reports are available upon request. Blank Page ] m � ! � � ! ! ! ■ ! - - . ! 14 \� ;| ! § «!! E | ., !■� !� !. « !�! � - !| !| ! {{ ], ! ,! �) !! / \ ■ ■ | - - |c | | \| !! \� |{ ! �} ■\�. . 7 sS j � 7/ � � $ E GEORGETOW N Appendix B - Grievance Form The City of Georgetown Americans with Disabilities Act (ADA) Grievance form Title II of the Americans with Disability Act Section 504 of the Rehabilitation Act of 1973 Name of Complainant: Name of Agent/Representative: Addressof Complainant: Telephone of Complainant ( ) Preferred Method of Contact: (1) Phone DESCRIPTION OF GRIEVANCE Email of Complainant (2) Email (3) Mail (4) Other This grievance as it relates to a City of Georgetown: service activity_ program . benefit_ _practice_ or policy Provide the date(s) the incident occurred: Which City of Georgetown Department, if any, is alleged by you to have failed compliance with the ADA Law? City Department: Address: Telephone: ( ) m G EORG F TOW N Please identify the names of all City of Georgetown agents, representatives, or employees, if any, whom you contend were involved. (Use additional paper if necessary) Give a brief description of incident that made the basis of your grievance. Include in your response the identity of the service, activity, program, or benefityou contend your access has been denied or any other manner you contend you have been subjected to discrimination. Please also provide in your description specific dates, times, and places aswell as the names, addresses, and telephone numbers of any and all persons who may have witnessed or been involved in the act or basisof your complaint. (Attach additional information if needed). Please provide a suggested outcome for resolution: GEORGETOWN ft-0.1...A-k Signature of Complainant/Representative Printed Name of Complainant/Representative Date: Complaints shall be submitted in writing to the office of the ADA Coordinator: Lua Saluone Georgetown City Hall 808 Martin Luther King Jr. St. Georgetown, TX 78626 OR Email at ada@georgetowntexas.gov 6� GEORGETOWN -TEXAS - muredum uIrnmr Appendix C - Public Outreach Overview of Public Engagement As part of the ADA Self -Evaluation and Transition Plan update, the City conducted a public outreach survey to gather input from community members, including individuals with disabilities, caregivers, advocates, and the general public. The survey was designed to identify accessibility concerns, priorities, and lived experiences related to City programs, services, facilities, and the public right-of-way. The feedback received through this process was used to inform the City's understanding of existing barriers and to help guide future ADA transition planning efforts. Types of Questions Asked The survey included open-ended questions that invited respondents to share feedback across several broad topic areas, including: General accessibility experiences when interacting with City facilities, services, and public spaces • Physical access issues in the public right-of-way, such as sidewalks, curb ramps, crossings, and pathways • Access to City facilities and amenities, including buildings, parks, and recreational areas Communication and information access, including signage, wayfinding, and availability of accessible formats Suggestions for improvement, allowing respondents to identify priorities or recommend changes to improve accessibility citywide These questions were intentionally open-ended to allow respondents to describe issues most relevant to their individual experiences. GEORGFTOWN Summary of Public Feedback Received Overall, public comments reflected a range of accessibility experiences and highlighted recurring themes rather than isolated concerns. Key types of feedback included: • Barriers in the pedestrian environment, such as uneven or missing sidewalks, inadequate curb ramps, drainage issues, and challenges navigating intersections 9 Facility access concerns, including building entrances, parking, restroom accessibility, and path -of -travel issues within City properties • Maintenance -related issues, where existing accessible features were present but difficult to use due to wear, obstructions, or lack of upkeep In addition to identifying barriers, several respondents expressed appreciation for the City's efforts to solicit public input and emphasized the importance of continued engagement with the disability community. FAO's The following questions and responses reflect themes and concerns raised by community members during the public outreach process for the City's ADA Self -Evaluation and Transition Plan update. These frequently asked questions were developed to provide clarity regarding the City's approach to identifying accessibility barriers, prioritizing improvements, and advancing compliance with the Americans with Disabilities Act (ADA). Q: What is the ADA? The Americans with Disabilities Act (ADA) is a federal civil rights law enacted on July 26,1990. The ADA prohibits discrimination against individuals with disabilities and ensures equal access to programs, services, and activities. GEORGETOWN —rExnc — more th- uefnnne Title II of the ADA applies to state and local governments and requires that programs, services, and activities be accessible to people with disabilities. "Programs" include, but are not limited to, pedestrian facilities such as sidewalks and curb ramps, City facilities and buildings, parks and recreational amenities, and City -operated websites and digital content. Q: What is an ADA Transition Plan and why is it necessary? When the ADA was enacted, it was recognized that many existing facilities and infrastructure elements would not immediately meet accessibility requirements. As a result, federal regulations require state and local governments with 50 or more employees to conduct a self -evaluation to identify physical barriers that limit access to programs, services, and activities. An ADA Transition Plan documents the results of that self -evaluation and outlines the steps the City will take to remove identified physical barriers over time. The Transition Plan establishes priorities, schedules improvements, and demonstrates the City's ongoing commitment to ADA compliance. Q: Is the City of Georgetown required to make all of their facilities ADA compliant? The ADA requires that the City ensure its programs, services, and activities are accessible to people with disabilities when viewed in their entirety. This does not necessarily require every City facility or element to be fully accessible in all cases. However, the City is committed to improving accessibility across its facilities, public spaces, and programs. Public input, along with ongoing coordination with the community, will continue to help guide the City's accessibility priorities and improvement efforts. 0 GEORGFTOWN morr dmo ivelrurnr Q: Why are there elements in public rights -of -way that are non- compliant? Public rights -of -way are influenced by a variety of factors. Much of the City's sidewalk, curb ramp, and roadway infrastructure were constructed prior to the ADA or before current accessibility standards were established. While the Americans with Disabilities Act Accessibility Guidelines (ADAAG) have been in place since the early 1990s, specific accessibility standards for public rights -of -way have evolved overtime and have not yet been fully adopted as enforceable federal regulations. In addition, public rights -of -way are exposed to natural conditions that can cause deterioration, shifting, or drainage issues that affect accessibility. In some cases, improvements may require coordination with other agencies, such as utility providers or transit authorities, or may involve constraints related to available right-of-way width or property ownership. These factors can affect the timing and complexity of accessibility improvements. Q: What are the next steps? Now that public outreach input has been collected, the City will evaluate the feedback alongside field data, facility assessments, and regulatory requirements. This information will be used to develop short-term and long- term implementation projects. The ADA Transition Plan is intended to be a living document. It will be updated periodically to reflect completed improvements and to add future projects to the implementation schedule. m GEORGI TOWN mom the ne Q: How can I provide comments to the City of Georgetown about this project or to make a request? Public input is an important part of the City's ADA efforts. Community members may submit comments, request accommodations, or report accessibility concerns by contacting the City's ADA and Title VI Coordinator: Lua Sa_luone Phone: 512-930-6574 Email: ada@georgetowntexas.gov Feedback may also be submitted through the City's askGTX service. GF.ORGETOWN more dour aelcnme Appendix D - ADA Title II & Section 504 Written Assurance The City of Georgetown assures that no qualified individual with a disability shall, on the basis of disability, be excluded from participation in, denied the benefits of, or otherwise be subjected to discrimination under any program, service, or activity administered by the City, in accordance with Title II of the Americans with Disabilities Act of 1990 (42 U.S.C. §§ 12131-12165), its implementing regulations at 28 CFR Part 35, and Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. § 794), as implemented by 49 CFR Part 27. The City affirms that it has designated an ADA/Section 504 Coordinator, adopted grievance procedures, issued a public notice of nondiscrimination, and will take appropriate steps to ensure effective communication, reasonable modifications, and program accessibility in its programs, services, and activities. This assurance applies to all City departments, operations, facilities, contractors, and subrecipients involved in the administration of City programs and services. Josh Schroeder, Mayor Date m GEORGETOWN T E%A S-- Appendix E - ADA Nondiscrimination Statement The City of Georgetown does not discriminate against any qualified disabled person solely by reason of his or her disability, exclude from participation in, deny the benefits of, or otherwise subject individuals to discrimination, including discrimination of employment, under any program or activity that receives or benefits from federal financial assistance. Additionally, the City of Georgetown ensures its programs will be conducted, and its facilities operated, in compliance with all non-discriminatory practices and requirements imposed by or pursuant to 49 Code of Federal Regulations (CFR) Part 27, 28 CFR Part 35 and 42 USC §§ 12101-12213. Josh Schroeder, Mayor Date m